Ive been trying to phone pegasus all day and have been un able to get any answer. Ive tried all there phone numbers and i get the same message on them all. I have also e-mailed them but no reply. There was someone at the emergency number but they couldnt help.

Has anyone else been able to contact them today?
This is an emergency and i cant get any answer, how bad is that.

Nope I can't, they don't seem to be responding today at all.

:angry: :angry: :angry: :angry: :angry:

i need them to restore a tape backup of some of my files as well :angry: :angry:

Mysql on my server is damaged(dont have a clue how) which means a lot of sites are not working. This is almost as bad as having the server completely down.

:uzi: Pegasus

Your tape backups should be located at /backup

:angry:

Today is a holiday some peoples sales offices are closed

i dont mind sales offices closing on holidays, but their should still be someone on tech support.

Palm i dont have a backups folder :(

Ive managed to get a hold of Jay on icq, panic over :) that is if he can fix it

IM STILL WAITING FOR MY SERVER FROM PWEBTECH!!! THIS IS ANNOYING.. THEY CHARGE MY CREDIT CARD AND I CAN'T GET IN CONTACT WITH THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Originally posted by universal2001
IM STILL WAITING FOR MY SERVER FROM PWEBTECH!!! THIS IS ANNOYING.. THEY CHARGE MY CREDIT CARD AND I CAN'T GET IN CONTACT WITH THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Is that the one with the special ded. server deal? That bites

-Kyle

Originally posted by universal2001
IM STILL WAITING FOR MY SERVER FROM PWEBTECH!!! THIS IS ANNOYING.. THEY CHARGE MY CREDIT CARD AND I CAN'T GET IN CONTACT WITH THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They charged you BEFORE it was set up???

That's not right.

Originally posted by WeinBar Jack


They charged you BEFORE it was set up???

That's not right.

That's typical, of just about any provider, and is not restricted to Pegasus.

Really? Why is it typical to charge for a service before anyone has use of it?

Let's say that a host charges you for a server today and doesn't set it up for 3 weeks. Are you going to be upset to pay for it without getting the benefit.

The way it should be done (barring of course setting it up within a day or two), is to not charge until the server is in production. Setup fees, maybe, but that is probably because the host is strapped for money. If you are worried about the charge going through, you can always do a pre-authorization before the actual charge.

Originally posted by WeinBar Jack
Really? Why is it typical to charge for a service before anyone has use of it?

Let's say that a host charges you for a server today and doesn't set it up for 3 weeks. Are you going to be upset to pay for it without getting the benefit.

The way it should be done (barring of course setting it up within a day or two), is to not charge until the server is in production. Setup fees, maybe, but that is probably because the host is strapped for money. If you are worried about the charge going through, you can always do a pre-authorization before the actual charge.

Because as you well know, it is atypical for any reputable company for a server setup to take so long. Pegasus has already addressed issues with the demand that their special put on them, so I'm not going to go into that. And we have been in precisely the same situation (i.e., waiting weeks for a setup, after having been charged), but with zero communication, unlike this issue, which has been addressed to death. I can understand the frustration of that individual, even though they should know just like everyone else - since WHT is really the destination for bitching and moaning - what's going on. I have no doubt that Jay will make it right with them, since he strikes me as a fair-minded type of guy, and has never been less than forthright in our dealings with him.

One thing this forum definitely needs less of is commentary by one host about the business practices of another host unless said host is engaged in some kind of horribly egregious activity.

universal, how have you attempted to contact Pegasus? I see Jay on ICQ (both his UINs, in fact) right now. I know that Ed is on vacation, but I also know that he is checking his mail, since he's addressed a couple of issues for us briefly while he's gone.

Originally posted by Annette



One thing this forum definitely needs less of is commentary by one host about the business practices of another host unless said host is engaged in some kind of horribly egregious activity.



That is a bit uncalled for. I am stating an OPINION. I am saying that I, you, Joe Shmoe, etc. should not be charged for something they do not get.

And yes, I do BELIEVE that it is bad business practice for ANY host, not just this one in question to collect money this way. If it is on backorder, why do they collect the money upfront?

You and I are in complete agreement on not paying for something that is not provided. My comment, however, was directed at your first post in this thread:

"They charged you BEFORE it was set up???

That's not right."

Do you honestly feel it is right to make commentaries on another provider's business practices with absolutely no knowledge of that provider's practices in general and no knowledge of the specifics of one particular situation? It's none of our business how Pegasus squares with this individual unless in the end there is some sort of less than reasonable solution to it, and anybody with a beef always comes here, so we'll all be the first to know. Adding commentary like that to a thread like this does nothing except feed the flames, and this place is enough of a viper pit as it is.

In any case, this has strayed far enough off the topic, so I'm certainly not going to address this particular issue any longer, although I will always try to assist someone with the particular problem they might be facing, if at all possible.

Splashhost; You have our 24/7 NOC LINE and you asked them for tech support, which is not what they are there for. They are there to reboot and fsck servers, if you need to get in touch with me or a tech rep, just ask them to contact me, or one of the unix techs.

And that problem was partially a cpanel related issue, with phpmyadmin not working, so please stop over-reacting.

And the reason you don't have a /backup is because you use a tape drive not disk to disk.


Palm: Your issue was also a cpanel issue, with phpmyadmin.

Today is also labor day, me and my staff deserve just like everyone else to spend time with our families and loved ones.


Mr Weinbar Jack: It is common business practices to bill for the server before it actually arrives. And no the billing cycle does not start until the server is live and operational.

Just to clear the air, I believe that Pegasus runs a fine ship and I have nothing but good things to say about them.

I was commenting on hosts, (and I can see how it was taken as though I was directing it at Pegasus only) charging for things that were not completed.

My post was basically that it is not right to charge for things that were not set up. Not directed at them in particular.

Annette, I hope that this does not mean we are still not friends! :)

No problem, Jack. I think the general negativity of forums like this irritates me from time to time, and I may have misconstrued your remarks. My apologies for that, or if I seemed overly harsh, as it was not my intention.

Originally posted by jayglate
Splashhost; You have our 24/7 NOC LINE and you asked them for tech support, which is not what they are there for. They are there to reboot and fsck servers, if you need to get in touch with me or a tech rep, just ask them to contact me, or one of the unix techs.

And that problem was partially a cpanel related issue, with phpmyadmin not working, so please stop over-reacting.

And the reason you don't have a /backup is because you use a tape drive not disk to disk.


Palm: Your issue was also a cpanel issue, with phpmyadmin.

Today is also labor day, me and my staff deserve just like everyone else to spend time with our families and loved ones.


Mr Weinbar Jack: It is common business practices to bill for the server before it actually arrives. And no the billing cycle does not start until the server is live and operational.

Just to backup Jason about phpMyAdmin not working - it was a bug in the latest CPanel update that CPanel know about and should fix in the next update (they might have fixed it already - I haven't checked this morning).

--James

And that problem was partially a cpanel related issue, with phpmyadmin not working, so please stop over-reacting.

You make it sound like the only problem was with phpMyAdmin, that was the least of my problems.

Maybe i was wrong to ask the guy at the noc line for help, but you cant blame me when there wasnt a single person at your offices and you didnt tell me before i could ask them to contact you.

And please dont insult me by saying that i was over reacting. Any problem that stops my customers web-page working is just as serious as the server being completely down. How exactly do i tell my customers who paid $50/hour for there php page to be developed that there is nothing serious wrong when its producing errors for 10 hours?

Everyone was bashing on poor weinbar so bad i had to step in :)

I too agree its bad business practice to charge for a server before it is up, for instance if you walk into a store and fill out a rain check for something because they are out of it, the store would not dare pre charge you for this item.

In my humble opinion the server should be setup, online, and the customer completly satisfied before the credit card even gets looked at.

If your worried about setting up the server only to find out that the customer doesnt have funds on his credit card, or the credit card is bad, then simply do a authorize of funds.

Any how this is my humble opinion, this does not reflect on pegasus, their a great company and perhaps for the 129.00 deal it was best to get the first month up front since it was such a cheap deal.

Originally posted by cbaker17

If your worried about setting up the server only to find out that the customer doesnt have funds on his credit card, or the credit card is bad, then simply do a authorize of funds.

In their defense, the funds that are there today may not be there tomorrow. Then where do you stand?

DI charges you before they setup your server too.

Whos DI?

I just want to make it clear im not saying anything at all negative about pegasus, their a great bunch of guys and run a hell of a operation.

And i even agree that its proper in some circumstances to precharge a credit card, I just dont agree with making it a normal every day business practice.

what do the above posts have to do with this thread?

Originally posted by SplashHost.com
what do the above posts have to do with this thread? Nothing :rolleyes:


:D

oops, didnt mean to take the thread off topic, my bad :(

I don't know why people come to this forum the minute they have a problem with their server why don't everyone just give the provider time to deal with the problem as you are not the only client .
PWEBTECH.COM have been excellent with most of my request in the last 3 weeks and found them very helpful and I have made another order for a server with them this week.

Keep the good work PWEBTECH.COM

Hi dedicated,

I do agree with what you are saying, but sometimes when you can't get hold of the webhost after a long time of emailing, calling etc you come here and actually DO get a response.

I personally try to avoid posting threads like this, but sometimes it is hard ie I have a dedicated server I got just over 3 weeks ago, and it still isn't working, and I called/emailed the host about it and never heard for a few days.
I still was patient - but frustrated.
If I had to wait much longer, then I would have posted here to get his attention. =)

--James

Originally posted by Dedicated
I don't know why people come to this forum the minute they have a problem with their server why don't everyone just give the provider time to deal with the problem as you are not the only client .
PWEBTECH.COM have been excellent with most of my request in the last 3 weeks and found them very helpful and I have made another order for a server with them this week.

Keep the good work PWEBTECH.COM

I read all of these complements and decided to try out a server with these guys.

I guess they just don't like me.
I opened two support tickets over the last 3 weeks... no answer.
After the first ticket 3 weeks ago:
Called once - 'we'll get to it'
emailed to follow up - no answer
saw a thread here that they had problems with their ticket system - so I emailed the ticket number inquiring
After 2 weeks, no answer, I opened a new ticket.
4 days later... still no answer.
Not a single reply!

I got 5 dedicated machines (elsewhere) since my order with them and will be getting more over the next few weeks.
What really gets me is that I am not a bad client and besides my current support ticket, I never contacted them (except to inquire about where my server was during the wait).

I really feel like the people who got that 'deal' are on the back burner.

I will be writing them a formal letter now requesting cancellation and a refund of some sort since I have never been able to use my server, they did not support me, nor did they provide an adequate means to use the server (IP numbers) for its intended purpose.

We live and learn...
:mad:
AH

Once again we are waiting for ips in the equinix facility, I can only go by the word of what level3 is telling me. If we answer an email regarding ips once and you send there more, the answer is not going to change until we have something to new to report. Dealing with upstreams provider is not as easy as dealing with teir2 providers. They have alot more red-tape and policies to deal with. If they tell me something and I tell it to you and they take longer you freak out. This is a lose lose situtaiton for us. But none the less we try our best

Large numbers of IPs take VERY (VERY) long to get.

Our problem with pwebtech has been settled and everything seems to be working smoothly.

The current IP situation has really bugged a few people here including myself, however what I came to realize is that in a situation like this pwebtech cannot do anything about it. It is out of their control, everything is dependent on Level3 releasing those IP addreses.

Some people are getting furious because they cannot get a timely reply from pwebtech's support department, so what I propose pwebtech do is create a system news website for the people who bought the $129 server special. That way we would'nt need to bug you, instead we would visit the site and see what the problem is.

:uzi: Level3

I think pegasus should start a support forum, it might cut down on the amount of tech support needed as customers might help each other out, and they could post updates on issues that might affect us.

What do you think Jay?

Yes, or at least a NOC status page to detail any outages / ongoing issues.

Originally posted by SplashHost.com
You make it sound like the only problem was with phpMyAdmin, that was the least of my problems.

Maybe i was wrong to ask the guy at the noc line for help, but you cant blame me when there wasnt a single person at your offices and you didnt tell me before i could ask them to contact you.

And please dont insult me by saying that i was over reacting. Any problem that stops my customers web-page working is just as serious as the server being completely down. How exactly do i tell my customers who paid $50/hour for there php page to be developed that there is nothing serious wrong when its producing errors for 10 hours?


Hi Alan,

I am one of your reseller that signed up last week. I am sure glad you are very committed to your resellers/clients and I hope every Host provider is as excellent as you. Just too bad your upstream provider is not giving you a good deal but side-stepping and blaming others for the problems instead of being understanding and tactful.

just my views

Hi Cactus

Thanks for the compliment, im glad to see my hard work is appreciated :)

Pegasus isnt that bad, just a couple of problems lately. They are a great company and i would still recommend them to others.

Alan

I think it is a very good idea a forum for pegasus clients, and a network status page. But what people don't realize is that all these networks issues is directly related to nac, and will be resolved soon with the addition of our own BW threw an OC3 to UUNet.

We can expect to see a forum up soon then? I know your normally busy so ill be willing to lend a hand setting up if you would like.

I'd be happy to help out also :D If you want a free one, I've done a number of phpBB's.

Frank

Jay,
I am really busy, but if you need help getting the forum up count me in... I know it will help us all out in the long run getting support issues done. Please consider it seriously if you haven't already.

I hope the forums don't take away attention at the tickets.
I don't think Jay can do both at the same time.
Maybe someone would volunteer for a mod.

A members only forum would be excellent! Instead of numerous people asking for the same problem we would simply visit the forum and see what's up. This would be a good move for pwebtech! :) :)

Palm, it is not just me I have a team of people working for me. Just some clients I take personal attention to.