Does anyone know a email address for PayPal where you can get some results other than a automated reply?

Much appreciated.

Donald

It's nearly impossible to get in touch with PayPal, or expect a reply that is quicker than 5+ days.

Well you could always try giving them a phone call on their toll free phone number ;)

Originally posted by Asverse
It's nearly impossible to get in touch with PayPal, or expect a reply that is quicker than 5+ days.

actually, i tried to contact them via their support email and i got replies for both emails within 48 hours.

but i would also like to point out that their replies were disappointing. :eek:

I meant a personal reply. Was yours a personal or pretyped message?

Originally posted by Asverse
I meant a personal reply. Was yours a personal or pretyped message?

both were personal replies from 2 different person and both doesnt look like a pretyped message.

Just that they didn't mananged to solve the problem which i was hoping they will.

Paypal sucks at services! But actually their Idea of credit card transaction without the needs of credit card is innovative.

I just don't like their way...

They will just give you canned responces, and add a generic name to the bottom. I emailed them asking a specific question a while back, and I went back and forth a bit with them. I got a Nancy, a John, and a Beth to reply to me.

LOL, why don't they also add John Markson or Mark Johnson...
This is hillarious :P

your telling me paypal has support? that is news to me...

humm.. i tot paypal had pretty great replies from the 3 who responded to me: Ruth, Jeff and XiaoBo <-- sounds like chinese to me.

Although the last follow-up looks like one from a template the other 2 was personal :P

Anyway, i am not from paypal or anything but for now, they are okie for me.

I vaguely seem to remember last year there was a PayPal employee regularly available to this forum... What has happend with him...?

Donald

I had a problem a while back with someone from this forum trying to get my account frozen.

Got some great support from Damon who sorted it out quickly for me (and sent me a free paypal t-shirt for the inconvenience :D).

Can't complain - always found paypal's service to be good. (Have heard some horror stories, but there are always 2 sides to them).

Yes, that was the name I remember... Damon, Damon, where are you?

Donald

I get great support from PayPal. I went to the support section and filled out the form CORRECTLY then opted to ask a support question. It was answered within 24 hours, each time, no problems. Many times, it also depends on the support question, don't ask them questions that are already in the FAQ, those get pushed to the bottom of priority... read the FAQ and almost 80% of questions can be answered there.

As with microsoft, PayPal is the biggest in that area, so people will automatically say they "suck" or are not good... this is NOT the case. PayPal is the experience you make from it... read the instructions on how to use the service, read the FAQs, read the legal section, learn your rights, and you will be ok. It is amazing how many people don't read this stuff then get made because they got screwed! When the dust settles most of the time it is because they don't follow directions or did not read something in black and white.

I've had a paypal account for years, no problems. I put in support questions, no problems.

Good luck...

I also filled out their form.. in fact, now 4 forms. And I do know how to fill out a form. I cannot even get a negative response, let alone a positive one.

Their sister company, PayMate (also owned by EBay), responds before the ink is even dry.

Damon, where are you? Or have you quit in disgust?

Donald

Damon, where are you? Or have you quit in disgust?


I dont think he visits here regularly anymore,i contacted him a few months back via the email link on his profile and got a response the following day,you all should try that.

Nothing wrong with calling the toll free and staying on the line for "the next available operator".

I always do that, and always get my issues resolved pretty quickly (i'm talking hours, not days).

Have tried phoning but after waiting 35 minutes on an overseas call, I gave up...

Donald

I "contacted" PayPal in September and still haven't heard back.

Originally posted by IHSL
Nothing wrong with calling the toll free and staying on the line for "the next available operator".

Paypal has a toll free #? Don't think so. I know they've got a pay #, but not a toll free #.

Contacting paypal through email is always a royal pain in the tail. Obviously there's reasons you would want to contact them through email rather than phone. IE: ANYTHING you want proof of (with paypal, ALWAYS get proof). That way you can show them the email if there are questions later.

If I need to get a hold of them just call them, they are fast and friendly on the phone and great tech support