We're currently working on a new control panel software. The first release is scheduled for mid-November ...so this is your chance to suggest new features you always wanted to see in a control panel. :D

Will it be released to the public? Any idea on prices yet?

I'll try and think of some good stuff for ya. :D

Q) Will it be released to the public?
A) Yes, probably under a 1-time license fee.

Q) Any idea on prices yet?
A) Below $20.000 :D

Current features:

- Linux and FreeBSD support.
- Web-based administration (admin and user-end).
- Set-up script.
- Web-based config file editor.
- Create/edit/remove domains (admin), subdomains, ftp accounts, email accounts and forwarders.
- Webalizer Statistics
- Ability to allow certain domains/accounts to only use specific services (ie. mail only or ftp only). This can be useful if you want to provide packages for email only or ftp only for online storage purposes.

Marc
There was a similar post a while back, and a mod determined if there was going to be a charge for it when it was finished, it was considered advertising. I think this follows the same theme.

oooh okay, guess we'll create a separate domain for the control panel development with a suggestions 'box'.

mods, feel free to delete or move the thread into the"Related Offers and Request" forum? :)

How about, Something for resellers?And integrated support system?

There is already the custom-written helpdesk script in PHP that is available to our resellers exclusively that will be integrated in the control panel. You can see a working version at http://helpdesk.mchost.com/ .

The resellers system will probably follow the first release, as we want to make sure first everything works before adding more advanced features :)

There is already the custom-written helpdesk script in PHP that is available to our resellers exclusively that will be integrated in the control panel. You can see a working version at http://helpdesk.mchost.com/ .
Erm, is that a modified version of Websupport?
Also, is it going to have integrated reseller support (pleeze say yes:))

Originally posted by sbrad

Erm, is that a modified version of Websupport?
Also, is it going to have integrated reseller support (pleeze say yes:))

Absolutely not. Its written 100% from the ground up and in PHP using mySQL (websupport is written in Perl). And yes, it will have reseller support. ;)

And Hopefully its going to be AFFORDABLE!!!!!!!!!

Absolutely not. Its written 100% from the ground up and in PHP using mySQL (websupport is written in Perl). And yes, it will have reseller support.
Please understand I'm not trying to argue with you. But the reason I asked is because it looks EXTREMELY similar to websupport (not the newest release, but version 2.23), located at http://www.irc-html.com/index.php?websupport which does NOT use PERL, but PHP and MySql. Here is a quick comparison I put together:
http://www.intelli-host.com/compare

Note to anyone who thinks I have nothing better to do with my time:
Not that I really do, but these, to me, seem to be glaring similarities between the front-ends of these scripts. I'm not trying to throw a kink into mchost's fine reputation. It speaks for itself. But you have on many occasions, Marc, pointed out many similarities between websites, and that's all I'm trying to do.:)

Peace and love and all that, and let's try to keep the flames to a minimum, ok guys?

This is absurd. So we can't create software that asks for similar if not the same information as another piece of software. Come on If I were to do a ticket system, I would have the same fields and would look very similar to both of those screen shots.

One feature I do request. The ability to have resellers, have resellers (one level only). Also When databases are created, I'm assuming you are having phpMyAdmin support. Have the database files created in the user's directory. This would help in determining if user is using too much diskspace.

It is like having a webdesigner ask for input on website. Then someone ask how much he is charging for that work. That doesn't mean he was advertising.

If you wish to take a look at the source code and compare it with WebSupport or any other ticket system, please email Jason (jason@mchost.com), one of our programmers who wrote the script completely from the ground up.

Please note that there is another WebSupport script written in Perl at http://websupport.sourceforge.net/ that has the exactly same interface as the one in PHP. We've been using the Perl version of WebSupport before writing our own ticket system software and have simply implemented the front-end forms and the custom design.

sbrad: since you are using websupport on your website, you'll see that the structure of the scripts are completely different. While websupport scrambles all the code into the same file, our script has separate PHP files for each task.

ie. to view the ticket status, ours uses status.php, while websupport uses the same file as the index page (index.php?view). I hope i cleared this up, if you have any questions, please see the thread above.

Anyways, please keep posting your suggestions for the control panel. :)

Kiwi,


the error message on both script are the same copied word for word.

Take a look below.

WebSupports new URL is http://websupport.sourceforge.net and phpwebsupport was authorized by Melz to copy the code and he rewrote it in PHP and since we bought Websupport, the author of phpwebsupport asked us for a re-authorization to continue using it, and we said Yes.

Please tell your programmer to forward us a copy of the script at websupport@DHWW.org , so we can take a look at it.

I'm sure, we can get this issue sorted out :)

Elijah John S.T,
A copy is on its way to that email address.


Jason Mansfield - jason@mchost.com
MCHost Inc. - Experts in Private Label Reseller Plans
http://www.mchost.com

the URL:

http://www.webmin.net/john/ws_error1.gif


http://www.webmin.net/john/mc_error1.gif

Originally posted by antireality
Elijah John S.T,
A copy is on its way.


Jason
jason@mchost.com


We'll get back with you within 2-3 business days.

Thanks.

Wow, you guys really know how to throw a thread completely off topic.

Kiwi,
A integrated support and billing system would be very nice. Honestly, that reseller-exclusive integrated helpdesk system does not help us non-resellers much. It makes it sound like this product is only going to be available to those who are affiliated with your company.

I would like to see a stabler control panel system. Features are not exactly #1 on my list. Customization and stability should take precedence over features. I hope you share my opinion.

Well, Marc from Mchost sent me a copy of the script. I installed it and, while I still maintain that many things on the front-end are strikingly similar (even moreso than I originally thought, due to Elijah's post), I am quite certain that the back-end process is very much their own creation. It is extremely easy to setup and VERY customizable. It also has a few different features, and in my opinion lacks a few of the features of Websupport.
Overall I think this is a great script...although I am just a *bit* confused as to why you guys are saying that the end-user interface wasn't gleaned from Websupport.

Thanks, Marc. :)

Originally posted by Kiwi We've been using the Perl version of WebSupport before writing our own ticket system software and have simply implemented the front-end forms and the custom design.

sbrad: we never said that :D see the quote of the thread up there (see text in bold). The entire script is custom-written and only the front end and form is partly from websupport.

mikeknoxv: we might release part of the scripts to the public, but most scripts were written because of our resellers' needs. i just had an idea of what you said about customization. i will add something like a 'skin editor' for the control panel to the list. ;)

Guys, Give Kiwi a break. I think MC Host would have the money/man power to build there own Ticket system.:D

sbrad: we never said that see the quote of the thread up there (see text in bold). The entire script is custom-written and only the front end and form is partly from websupport.
In that case, I was completely mistaken. That was the only point I was making, and didn't understand it to mean that you had done what I was pointing out. Very confusing!
Anyway, I apologize for this misunderstanding. ;)

No problem. :cool: ;)

Originally posted by Kiwi
mikeknoxv: we might release part of the scripts to the public, but most scripts were written because of our resellers' needs. i just had an idea of what you said about customization. i will add something like a 'skin editor' for the control panel to the list. ;) [/B]

lol
Ask your resellers, not us ;)

If you ever become willing to release the script on a private basis to non-resellers let me know.

well the control panel will of course be released to the public and the ticket system will be part of it. :)

Ok, my initial take on this one, the script is similar to websupport and the php version. The overall general functions is Websupport.(the file they sent us even included the original websupport script) However, Jason modified and added some backend stuff and they sort of turned it into a High performance Websupport ticket system
Overall, I'd have to say their script is Websupport inspired.
and that Kiwi agreed to give credit to http://websupport.sourceforge.net which is i think the best way to solve this issue.

Originally posted by elijah
Ok, my initial take on this one, the script is similar to websupport and the php version. The overall general functions is Websupport.(the file they sent us even included the original websupport script) However, Jason modified and added some backend stuff and they sort of turned it into a High performance Websupport ticket system
Overall, I'd have to say their script is Websupport inspired.
and that Kiwi agreed to give credit to http://websupport.sourceforge.net which is i think the best way to solve this issue.

Kiwi, can you name it ::: WebSupport - Supercharged version :P

I'm sorry? The file Jason sent you included the original websupport script? We 'modified' the script? Elijah, this is not true, as the script was written from the ground up except the front-end html code. The control panel has completely different features and i'm sure the code has nothing in common with websupport as both Jason and me have never bought the websupport php version.

By the way, websupport has all the features scrambled up into 1 file, while our script has a separate file for each task. Yes, i agreed to give you credit for the front-end html form only, but not for the complete script in which we've put hard work into.

If you still believe we have copied the websupport script, then please display the code or at least the code of 1 file that you think is copied and we'll compare it.

Yes, the WS script was included with it along with an MChost logo, like I said, your ticket system is Websupport inspired meaning , although jason added his own backend stuff , the concept of his script is still coming from websupport.

The websupport perl script was included, yes. But not the PHP version which we've never seen. It was inspired, but i think every helpdesk script, including yours was inspired by another helpdesk script previously - what about http://phpsupportdesk.com/ ?. Google's search engine might have been inspired by Altavista's search engine, the html search form is the same but the code is completely different.

I don't see what the big deal is about another company writing their own helpdesk software, but anyways.

We are not making a big deal out of a small issue, I was simply pointing out that your script is similar to websupport. Even the error output was copied word for word, look at the previous page for the links to it.

We can give you credit in the distribution for the front-end code or we can change it completely, whatever you wish. :)

Then I can say Web Support was inspired by another ticket system. Is an ever changing world man. I dont think web support invented ticket systems did they?

It is up to you. If you copy any or part of Websupport, a link must be added or a credit to WS.

We encourage everyone to use it, customize it for commercial or non profit, the only thing we are asking is to link back to WS or give credit to WS :)

Originally posted by creid
Then I can say Web Support was inspired by another ticket system. Is an ever changing world man. I dont think web support invented ticket systems did they?

Exactually.

Kiwi,

As stupid as it may seem, I would just "change" the similar things. It will save you a lot of time down the road when all the claims come in saying you copied another product.

even if the changes are made, the Core of the whole thing is still Websupport :)

If the front end is different and the back end is different then it isn't Websupport.

nobody was saying it IS websupport, the fact that they copied parts of it and basically the core of their program is websupport , it is partly websupport and credit must be given to WS which Kiwi had already acknowledge it and all is well and good :)

Th!nk before you speak.

ditto

Read my post up top ^ ^

The issue has been discussed bet. us and kiwi , the issue has been resolved.

I'm not going to comment on this issue any more b/c i have better and productive things to do and we want to have a good relationship with any hosting company out there.

Have a good one :)

Well, Glad it was resolved. Best of luck to both of you.