Server with Burst......

Right now 75% of tech support emails are about Frontpage extensions not working. I've searched at cpanel.net and many users are having similiar problems. I email Burst and they want an example domain having the problem which irritates me more because obviously they must know there is a problem because too many other people are having problems.

Does anyone have any suggestions? Bascially I can reinstall extensions and in a day or two they stop working and user gets a message saying they are not installed.

You'd better to try it by your self.
Perhaps your customer just a newbie to FP and once they could not upload with it, they just simply blame you.

Originally posted by sodapopinski
You'd better to try it by your self.
Perhaps your customer just a newbie to FP and once they could not upload with it, they just simply blame you.

Thank you for your suggestion.... but as I mentioned... 75% of my support email is about this problem, so that means it's not a single customer. I have 7-9 customers a day (still a small business... just a couple of hundred clients) that email with frontpage problems.

I know WMH doesn't install the frontpage properly. Often I receive complaints that subweb doesn't work. You have to manually fix up the problem. But sometimes frontpage extension can get corrupted. Just got to deal with it.

Originally posted by freeva
I know WMH doesn't install the frontpage properly. Often I receive complaints that subweb doesn't work. You have to manually fix up the problem. But sometimes frontpage extension can get corrupted. Just got to deal with it.

I was on the phone with Burst as you typed this reply to me :)

Nick found the problem.. or this latest problem rather... I had apache/php recompiled a few days ago because png support wasn't compiled in originally, and Nick told me if I didn't request FP support to be recompiled back in they leave it out. I thought that was strange as I didn't think it was hard to notice the dozens of accounts that currently had FP ext. installed.

But all is well. He is fixing the prob. as I type this.

Might as well give a Burst shout out as I do all the time. They are great. I definately made the right decision to go with them.