macdonaldp
10-24-2003, 08:04 PM
I am wondering about something.
Distanthosts paid customer server has been down for close to 30 hours. The administrators/owners are telling all their paid customers that they are installing fantastico. Does fantastico take this long to install?
This sounds like some serious crap to me. :angry:
Then they tell us that their admins that were working on this have magically become sick and no one can put the server back online and none of the staff know what is going on. Is this acceptable for a paid customers website to be unavailable for 30 hours becuase of installation of fantastico? :angry:
Thanks,
Patrick
dbbrock1
10-24-2003, 08:05 PM
Fantastico takes 5 minutes to install, and doesn't require a reboot of the server or any other software on it.
Nagaki
10-24-2003, 08:35 PM
weird...i wonder why it takes them 30 hours? and magically sick..? haha....
Cirtex
10-24-2003, 08:45 PM
Originally posted by dbbrock1
Fantastico takes 5 minutes to install, and doesn't require a reboot of the server or any other software on it.
Well, it shouldnt take up so many hours to install it.
Maybe it's some issue they had while installing it, hopefully they'll get their server back asap.
Best wishes.
kosmo
10-24-2003, 08:54 PM
Servers being down hasn't anything to do with Fantastico. Fantastico installation is just copying files, enter 2 SSH commands and then visit the web-based admin interface. Probably 5 minutes as most already said. It doesn't need a restart either. Guaranteed.
kosmo
blue27
10-24-2003, 09:21 PM
This has already been covered.
http://www.webhostingtalk.com/showthread.php?s=&threadid=200105
spxtc
10-24-2003, 09:24 PM
Yes indeed it has, and yes it is the same host, i wasn't ready to name and shame after only 18hrs...but another day passes ;)
bruce1234at
10-25-2003, 02:52 AM
if my current host was down this long without telling me what the real problem was, i would be out of there quick smart!
macdonaldp
10-25-2003, 09:47 AM
Seems the real reason the server is down is because the credit card was declined or something so the datacenter pulled the box offline.
Not sure why they didn't tell their customers this in the first place. Always trying to cover up.
amirk999
10-25-2003, 05:31 PM
Originally posted by macdonaldp
Seems the real reason the server is down is because the credit card was declined or something so the datacenter pulled the box offline.
Not sure why they didn't tell their customers this in the first place. Always trying to cover up.
Actually, the admin had an accident and is hurt pretty badly. I understand that they run a business, but his wife is taking care of the payments and I don't blame her to not coming up quickly. They told us that it would be up by now, but still nothing though...
surpass
10-25-2003, 08:13 PM
Originally posted by macdonaldp
I am wondering about something.
Distanthosts paid customer server has been down for close to 30 hours.
Looks like that at some point, a hosting company lives up to their domain name. They are being a bit distant right now. :blush:
If it is true about an admin having an accident, I am sure they are trying as hard as they can to get everything back to normal. Please have some patience.
macdonaldp
10-25-2003, 08:16 PM
It is true the admin had an accident, which is very unfortunate.
But I don't see why it is taking so long. All one of the owners has to do is phone up server beach sales on their 1-800 number and give them the new credit card number so they can charge it.
Rochen
10-25-2003, 11:41 PM
Thread locked at the request of the thread starter.
