I know Weinbar has had its ups and downs lately. But we've been pretty satisfied with them until recently.

We've resold about two dozen domains there and, for the most part, it has been trouble free. (Access to our domains stopped for a few days about a month ago because of "router trouble.")But now it is impossible for us to add any new domains. The 'add' procedure seems to go through properly, saying that the order has been placed and the payment approved. But that's the end of it. The domain isn't added. Something is broken.

We submitted a trouble ticket, which languishes with no reply. We have to resort to posting about the trouble on their forum to get any response at all.

The forum response we get from Jack Holden is friendly and seemingly cooperative. But still, nothing gets done. According to Jack, Weinbar's servers aren't their own in a co-lo but, rather, are Alabanza's which are leased to Weinbar. Apparently, this nuance means that Weinbar has no access to these leased servers. If something in the software is broken, Weinbar has no ability to correct it. Instead, they have to rely on Alabanza to correct it, and, according to Jack, "All of our requests to them have gone unanswered."

So here we sit, with one pissed off customer wondering what the problem is, and hoping nothing goes wrong with the other two dozen domains hosted there. All this while Alabanza is probably off on a vacation until Tuesday. Heck, I was going to get away too until this happened.

Well, I guess that's all I have to say.

Albanza?

I allways thought that they were located here in Phoenix in the Aparian DataCenter. At least thats what they told me when I was thinking about coloing a box or two with them.

We are located in Phoenix.

We have a few servers with Alabanza from when we first started in the business. Since then, we have built out the Phoenix location with our own servers to house shared web hosting, dedicated servers and colocation.

What Sally is talking about is that we still have our resellers on the Alabanza servers.We are going to be releasing those servers by the end of this month and giving everyone the opportunity to move their resold accounts to our Phoenix servers, if they so choose. We are going to be offering the same and better plans for resellers and will be notifying all of the current Alabanza customers in an email within the next week.

THe Alabanza servers are causing us nightmares. We cannot access them and calls to customer support have gone unanswered. We have emailed support and emergency about every hour and none have been answered. There really isn't much more that we can do. We have been in this pickle for a while now and I don't know what other options are available to me. While I feel terrible for Sally, I can only say without comfort that Sally isn't the only one this is happening to.

This is the best move for us and a business decision that Mike has made to move everyone who is left on Alabanza to Phoenix and say arivaderci to them. Unfortunately, people are finally seeing what has been happening for a while now.

How about this as an interim solution to our problem: Set up this new domain on your Phoenix system temporarily until the proposed migration takes place later this month?

Yes, we will be more than happy to do that. Please post the information to our helpdesk (http://helpdesk.weinbar.com) (domain name, type of plan). This will be standalone until the switch is made. It will convert to your reseller space at that time.

Thanks, Jack! Paul modified ticket 999273186 with the particulars.

Jack,

Notification was just received that the new domain had been added, apparently on the Alabanza machine. I guess we can skip the Phoenix idea on this one, but thanks anyway!

I see you're having as nice a "holiday" as we are.

Unreal.

Now I know why I never liked those people.

Ok hombres, while it is ok to keep us updated, now that you've made contact, it's time to take this off forum. I'll try a shrimp on the bar-b-que for both of ya'.