I've finally set up my first clients account using matrix reselling.
Just out of curiosity to anyone who uses them, how is their uptime?
Is their time uptime average(99%, which is fine with me) or are they above or below the average?
Thanks.

-Goalie35

who?

I don't see anything for matrix reselling online. Just want to make sure people know wo you are talking about.

http://www.matrixreseller.com

Would this be the company in your post Goalie35?

Yeah, that's them.
Basically, like I said, I was just curious if anyone has had any problems with them, especially when it comes to their uptime.

Thanks again.

-Goalie35

Reliability is ok, it all depends on whether you need Windows or Freebsd hosting, but Matrix has other problems.

Reliability is ok, it all depends on whether you need Windows or Freebsd hosting, but Matrix has other problems.

What type of problems?
Matrix was actually recomended to me by a friend and so far, they've been ok. Are these problems anything I should worry about?

We really don't have any other problems, also windows 2003, and windows 2000 servers have all been stable. FreeBSD as always has been very stable for us..

Not sure what you mean by "but Matrix has other problems" if its the fast support " avg ticket answered has been less then 48 min." servers staying up and fast network, then I guess thats a good problem.. :)

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Participants may only discuss details about their company and/or product offerings when the thread starter or poster has made direct reference to their company and stated something untrue or misleading or something which clearly needs clarifying. The response must be in direct reference to the point discussed only and contain no added promotional information and/or fluff. It is advisable when in the above scenario to contact us first.

Originally posted by Goalie35
What type of problems?
Matrix was actually recomended to me by a friend and so far, they've been ok. Are these problems anything I should worry about?

I don't think so.. :) No issues here, not money wise, not server wise and not support wise.. ;)

<mod edit>Quote Removed - See Above</mod edit>

While I will make no more comments on this thread for numerous reasons, I would just like to remind Vortech that they have a very large import of another forum called TechiesTalk that brought in a large number of those forum users and posts, yes you still have an active forum though, and yes TechiesTalk is officially dead now, but it used to be very active.

Yeah I remember when it was active.

Problems, like hacked servers.

Originally posted by Vortech
<mod edit>Quote Removed - See Above</mod edit>

The largest? really?

Care to indulge on that?

They have a large cluster (http://status.vortechhosting.com:8080)

Psfot seems to say that Vortech is one of their largest customer.

Originally posted by ultrafex
They have a large cluster (http://status.vortechhosting.com:8080)

Psfot seems to say that Vortech is one of their largest customer.
Yes, i'm familiar with the hsphere system, been running it for quite some time, i'm just wondering how he comes to the quote of largest in the world.

Also, have pSoft added a "largest customer" page or something?

You should ask in the Psoft forum ;)

Originally posted by ultrafex
You should ask in the Psoft forum ;)

Trust me, the boys at pSoft do not give out numbers to the General Public regarding licenses sold to a specific company, or even used for that matter.

And if they did, they'd be breaking their SLA.

Anyway, to answer Goalie's question, yes, Matrix would be a very good choice for you to make, i've heard good things about them, if you want to know uptime reports, just ask them, i'm 100% positive they'd be very open about it.

Yep, Vortech is pretty good for your average website. I'd stay away if sending and receiving emails are vital to you or if you host e-commerce websites.

matrixresellers.com is vortech and vortech is matrix. They are one in the same. I'm not knocking either just pointing out that some of the discussion is moot considering matrix is just a front end for vortech.

Originally posted by magnuscanada
matrixresellers.com is vortech and vortech is matrix. They are one in the same. I'm not knocking either just pointing out that some of the discussion is moot considering matrix is just a front end for vortech.


magnuscanada, other way around, vortech was the first company, so I guess vortech would be the front end.. :) But all the same company..

Originally posted by ultrafex
Problems, like hacked servers.

Nope don't have any of those problems.. We did about 4/5 months ago when we had a tech how use to manage our FreeBSD servers that now runs reseller-center / reseller-center.com he managed to get quite a few of our freeBSD systems "hacked" in a sense by not knowing how to update FreeBSD like it should be. If you want a hacked system head right on over to RS and I am sure you will find one. Everyone of them use to work for me, but thats anther store to be played out here in the coming month in court. ;) But sense then we have had ZERO issues with that once we got few "real" UNIX admins that has kept most or all security holes closed.

As for the windows side of our network we have "never" had a windows server hacked due to an os issue.. We had one issue about 3 years ago HostingController but that was a security issue within the software..


No I am not sure who you are since you seem very new here, but I don't think its very nice to say anyones systems are are hacked unless you are 100% sure they are.. Trust me when I say I am 100% right now none of our systems are hacked. So you should rethink before saying it in someone else's post as they might not be as nice...

Originally posted by IHSL
The largest? really?

Care to indulge on that?
Sure so me one other hosting company with over 50/60 servers in a single H-Sphere cluster.. I bet you can't do it.. ;)

I am not bragging by any means and really wish we were not the biggest they have.. Because we seem to find a lot of the issues with running it this big.. :(

Originally posted by Vortech
Sure so me one other hosting company with over 50/60 servers in a single H-Sphere cluster.. I bet you can't do it.. ;)

I am not bragging by any means and really wish we were not the biggest they have.. Because we seem to find a lot of the issues with running it this big.. :(

Quite the challenge you lay down, pity it's already surpassed.

Please don't make adding physicals to the h-cluster a big deal, it really doesn't take a rocket scientist.

By the way buddy, you may want to lose the "biggest they have" tag, as i know 4 companies that would have a field day with that comment.

H-Cluster - Pitts. PA
H-Cluster - Dub, Ire
H-Cluster - NS, Ca

50000 domains means very little on a h-cluster, especially as you offer unlimited domain hosting on each account from what i see.

How many of those servers in your status page are logicals?

Since this is the second time you have decided to pull my company name into one of your posts I guess I will reply.

Stop trying to make yourself look good by saying bad things about reseller-center.com. You only make yourself look like an A**

If you think you have a court case then please send me the details because as of yet I have received nothing that says you do.

We started reseller-center.com because we could no longer stomach the way you treated customers or employees. Actually its pretty much the same way you treat everyone so I guess its no surprise.

I invite anyone to do search here for reseller-center.com and find anything bad about us or how we treat people other than the allegations posted by vortech. We treat our customers fairly and provide a good service. Please read the reviews posted here and read our forum here as well to judge for yourself what kind of company we are.
http://reseller-center.com/forum

Also brad please install a spell checker as your posts are giving me a headache when I read them

http://iespell.com has some easy to install software that even you should be able to handle.


Also Goalie35 I would recommend you check our their monitor at http://status.vortechhosting.com:8080 and even ask in their forums about the downtime. I am sure that the other resellers would be able to answer this better.

4-5 months? I didn't think August was that far...;)

To be a large H-Sphere cluster has its disadvantages, you don't have the same servers, the same setup. It takes more time to update that large setup, things can break more easily since different services are on different machines. Can be a pain for customers.

Originally posted by ultrafex
4-5 months? I didn't think August was that far...;)

To be a large H-Sphere cluster has its disadvantages, you don't have the same servers, the same setup. It takes more time to update that large setup, things can break more easily since different services are on different machines. Can be a pain for customers.

True, which is why the guys @ hspheresupport come in handy at times.

Hsphere should come with the slogan: "if it aint broke, don't fix it" as the only issues i ever hear of, are from companies that tried to either stretch a cluster too far, or tried to upgrade 3PS to higher versions, that aren't in tune with the hsphere system

Originally posted by rescenter

Stop trying to make yourself look good by saying bad things about reseller-center.com. You only make yourself look like an A**

If you think you have a court case then please send me the details because as of yet I have received nothing that says you do.



Saying bad things about your comany.. LoL I am only telling the truth here but I guess you can not handle that.

As for the court case, the papers were filed in Circuit Court (9th Judicial Circuit) in Orange County Floida on 10/17/03. Once the case # is assigned you will receive your subpoena. Don't worry.

Now, as for how I treat my employees. Lemme see here. How about paying you to sit in the office and sleep?? Oh I guess because I wasn't in the office that day I wasn't suppose to know about that. Or what about watching TV and or movies on the computer instead of answering support tickets and phone calls. I expected you to do your job. If that is treating you bad, then I guess I did. The whole point is if you were that unhappy then you would not have been here for 3 years, now would you?? You needed Alan to come along and come up off the money and convince you that you could compete against us and contact our customers even though you signed a Non-Compete and Non-Disclosure Agreement that you signed with us.

Tell everyone what a prize employee you were. Not working out your 2 weeks notice. Hiding at home with your phone turned off while you had one of my cell phones and coming up with a lame excuse for not coming in (He had a bad day and couldn't work). Yea you were the model employee. To be honest, you were LAZY and did not do your job. If any of our servers were hacked, they were Unix and the last time I checked you WERE the Unix admin at that time. Care to deny that??

If you hadn't lied and broke the agreements you signed while working here, then there would have never been an issue between us. However, you took it upon yourself to try and be sneaky, steal customers, on and on and on.

Well, karma has a way of taking care of things and the day is coming big boy. There should be a sheriff delivering a subpoena any day now. Tell Theresa I said Hi because she has a subpoena coming too. I am sure she will thank you for that.

If you have any further questions regarding the case, contact my attorney. I am sure his info will be on the court papers you get.

Originally posted by IHSL
Quite the challenge you lay down, pity it's already surpassed.

Please don't make adding physicals to the h-cluster a big deal, it really doesn't take a rocket scientist.

By the way buddy, you may want to lose the "biggest they have" tag, as i know 4 companies that would have a field day with that comment.

H-Cluster - Pitts. PA
H-Cluster - Dub, Ire
H-Cluster - NS, Ca

50000 domains means very little on a h-cluster, especially as you offer unlimited domain hosting on each account from what i see.

How many of those servers in your status page are logicals?

2 or 3 of them are logic servers the rest are physical servers. We had a few that were setup when we first got started..

If 50,000 domains means very little then still show me "one" cluster or one CP that controls more then 50/60 servers in one cluster. That I have not see or even heard of.. If there is then I would be happy to know that someone else has gotten past us, as that just means some one else may be able to find some of the bugs.. :)

I am not trying to make a tag out of it at all, I would love to lose the tag and the problems that tend to come with it from time to time..


And no it does not take a rocket scientist to add servers to H-Sphere it takes a rocket scientist to make H-Sphere work with them all like it should.. :) Again trust me I would love it if you could show me any company running more servers, not because you would prove me wrong but because I really don't want to have the most servers.. Believe that..

I can vouch for MatrixReseller/Vortech...Been there a long time, almost 2 years. They have had problems, just like all the other big name host. But they solve them and move on. There support is very good, heck most tickets are replied to within 10 mins, even on a Sunday morning. I would recomend them.

Originally posted by Vortech
2 or 3 of them are logic servers the rest are physical servers. We had a few that were setup when we first got started..

If 50,000 domains means very little then still show me "one" cluster or one CP that controls more then 50/60 servers in one cluster. That I have not see or even heard of.. If there is then I would be happy to know that someone else has gotten past us, as that just means some one else may be able to find some of the bugs.. :)

I am not trying to make a tag out of it at all, I would love to lose the tag and the problems that tend to come with it from time to time..


And no it does not take a rocket scientist to add servers to H-Sphere it takes a rocket scientist to make H-Sphere work with them all like it should.. :) Again trust me I would love it if you could show me any company running more servers, not because you would prove me wrong but because I really don't want to have the most servers.. Believe that..

Well, there's 9 clusters in the VS Datacenter, out of Pittsburgh, that i know for a fact have a larger clustering point.

If i know of 9, then lord knows how many actually exist..

I know this for fact due to being very good friends with Mark Carubba, the owner of the DC, and we speak on a daily basis, as he houses one of our h-clusters too.

One of the clusters is actually for sale at the time of writing this, and in total it has over 130000 domains on the full cluster.

As for your outrageously egotistical post, i'll mark it down as shameless self promotion for the benefit of the guy who opened the topic ;)

You look like a very solid company, but i'd advise against arguing with your ex employee on here, as it's probably not having the effect you wish it to.

Keep up the good work, but lose the tag

What web host companies are there?

IHSL, care to name any company with more then 60 servers in a cluster?? As you still have not done so.. Have a domain you care to share to prove me wrong?

You just said there is a 9 clusters in the VS Datacenter, thats not one cluster with 60 servers in it is it? Thats what I am talking about.. I don't make a tag out of it.. I have just never seen one and you still have not shown me any that have that many servers running off one H-Sphere CP.. I would love to see it, please prove me wrong.. Number of domains and number of clusters have nothing to do with what I said. I said largest cluster, a single cluster of servers running off one CP of hsphere.. Thats all..

Originally posted by keith70
What web host companies are there?
No idea on company names, as of course, companies are discreet with number of servers in a cluster (which they should be with a h-cluster, for major security reasons).

Before you ask, no, we do not have a cluster of that size, as i will not even allow clusters to get that big, again for security reasons, as compromising the cp server could have catastrophic consequences, to such a degree that every single one of your customers is compromised.

I believe Matrix when they say they have a large cluster, as i have seen how they run, and they look like a very efficient ship, but as for saying they have the largest cluster, and even having the audacity to say that "i wish it wasn't the largest" is just a little silly, and i would even go as far as to say a little over zealous.

I can see where this is going, so I'm hitting un-subscribe.

Good luck in the future Vortech, keep up the solid work.

Edit:

Originally posted by Vortech
IHSL, care to name any company with more then 60 servers in a cluster?? As you still have not done so.. Have a domain you care to share to prove me wrong?

You just said there is a 9 clusters in the VS Datacenter, thats not one cluster with 60 servers in it is it? Thats what I am talking about.. I don't make a tag out of it.. I have just never seen one and you still have not shown me any that have that many servers running off one H-Sphere CP.. I would love to see it, please prove me wrong.. Number of domains and number of clusters have nothing to do with what I said. I said largest cluster, a single cluster of servers running off one CP of hsphere.. Thats all..

I said 9 clusters larger than your stated size

I gotta say, this has been a VERY interesting thread.......good enough for a flick maybe..."Hosting Wars".....lol........z

Actually all 3 hosts are on my short list: Matrix Reseller, Reseller-Center, and DIY Hosting. Can't use DIY cause they don't have IMAP. Now, do I want to resell with a company that is BIG with an arrogant CEO, that probably knows hosting inside and out, or with the lazy guys that abandoned ship and started their own company, and are going to really try HARD to make it a success...:rolleyes: ..Decisions decisions..... I feel that both are GOOD hosts...

PS. When do I stop being a newbie....:cartman: .....lol....z

Well, I am by no means a large reseller, but I am a reseller client if Matrix. Overall, I have been pleased with my service. They have the usual hosting problems that everyone else does, but their support is fast and helpful.

However, one thing I have never liked or agreed about with Matrix is exacly what you are reading in this thread. This problem really seems to only be associated with 2 (mostly 1) of the employees/owners of Matrix.

You really need to stop this silly, non-sense BS. It really makes you look bad. And, Stephen, I feel you need to do the same. Put the past behind you and carry on your battle outside of these public forums.

I have to say that Matrixreseller is the larget h-sphere reseller up to date. I am not sure in terms of domains, but in terms of resellers I really think they are the largest. We are in pretty close contact with all h-sphere clients, and especially with largest, and to the best of my knowledge - they have been there for about year and a half. Also, based on on the amount of support requests regarding h-sphere software they generate - for the past 8-9 months they were able to handle 99% of issues internally - which means they are pretty confortable with the system, and the almost all request they send are related to actual bugs in the system. The issues they had before that time were also more related to scallability issues in h-sphere, and the reason the issues are solved now is due to matrixreseller. They were the first and only company to bring h-sphere to scallability problems.

Edit:

Bah, can't even be bothered with this, good luck in the future vortech, keep up the good work as the "largest hsphere reseller provider in the world"..

Side note to the guy from pSoft: you may wish to check in with your strategic partner "hspheresupport" before you give out stats buddy.

I wasn't expecting this but:
#1 I hope, I haven't released any numbers what so ever. I am not going to do it in the future as well. Yet if I someone claims that he is largest - I believe I have the right to either say if thats true or not (IMHO of course)
#2 H-sphere had scallability issues about a year ago, which were solved. We found them thanks to matrixreseller. Thats when the size of matrixreseller was brought up (you can check forum.psoft.net for posts around new year). It is pretty common knowledge among people people on forum.psoft.net that matrixreseller is the largest reseller using h-sphere. I just confirmed that based on my knowledge - they are largest reseller using h-sphere(I am not saying that they are largest host with h-sphere, nor that that they are largest reseller in the world of hosting). I hope I did not release any information about matrixreseller that they did not want me to release.
#3 Regarding psoft entering hosting market - thats NOT TRUE. I am sure you are reffering to this thread:
http://forum.psoft.net/showthread.php?s=&threadid=4366
Please, check the last post.

#4 I don't know what hspheresupport got to do with it - I really don't know. We never send people for patches to hspheresupport as we produce patches by ourself. They are available on our website: http://www.psoft.net

Honestly - never thought I did anything bad with this post. I just confirmed some of the Brad's statements that are true based on my knowledge. I believe I haven't released any private information. Would you be as pissed off if I would tell that verio is the largest host to the best of my knowledge? (don't know if that still true)
Why does it matter?

Now, about me speaking on behalf of the psoft: Considering that I represent psoft on this forum - I hope it is not a problem.

Now about other larger hosts - well, I hope I will be able to confirm their statements as well - when needed. The same is true for smaller clients of h-sphere.

Originally posted by IHSL
That's funny, as you refer most companies to hspheresupport.com for patch (and the rest) issues, and i know for a fact they do not release license volumes, nor do they release figures on support questions generated(especially as they do not keep issues open in the ticket system).

And it does list hspheresupport.com on the pSoft website as a recommended support point for hsphere issues.

My question would be;
Why would you publicly proclaim one site as the "biggest" with no stats to prove it (let alone down-playing the size of every other hsphere admin)

I am sure many of pSoft's clients would be interested in hearing about this, especially as pSoft themselves are now entering the hosting market (which i am sure has enfuriated more than one of pSoft's clients already, due to a major conflict of interests).

I know of one of your biggest clients would be majorly annoyed at your proclomation, if you are speaking on behalf of pSoft (i've seen his license stats directly, they are mind boggling)

Originally posted by iseletsk
I wasn't expecting this but:
#1 I hope, I haven't released any numbers what so ever. I am not going to do it in the future as well. Yet if I someone claims that he is largest - I believe I have the right to either say if thats true or not (IMHO of course)
#2 H-sphere had scallability issues about a year ago, which were solved. We found them thanks to matrixreseller. Thats when the size of matrixreseller was brought up (you can check forum.psoft.net for posts around new year). It is pretty common knowledge among people people on forum.psoft.net that matrixreseller is the largest reseller using h-sphere. I just confirmed that based on my knowledge - they are largest reseller using h-sphere(I am not saying that they are largest host with h-sphere, nor that that they are largest reseller in the world of hosting). I hope I did not release any information about matrixreseller that they did not want me to release.
#3 Regarding psoft entering hosting market - thats NOT TRUE. I am sure you are reffering to this thread:
http://forum.psoft.net/showthread.php?s=&threadid=4366
Please, check the last post.

#4 I don't know what hspheresupport got to do with it - I really don't know. We never send people for patches to hspheresupport as we produce patches by ourself. They are available on our website: http://www.psoft.net

Honestly - never thought I did anything bad with this post. I just confirmed some of the Brad's statements that are true based on my knowledge. I believe I haven't released any private information. Would you be as pissed off if I would tell that verio is the largest host to the best of my knowledge? (don't know if that still true)
Why does it matter?

Now, about me speaking on behalf of the psoft: Considering that I represent psoft on this forum - I hope it is not a problem.

Now about other larger hosts - well, I hope I will be able to confirm their statements as well - when needed. The same is true for smaller clients of h-sphere.

Thank you for clearing the matter of pSoft entering the market up, i had been informed of this through another hsphere admin a week or so ago, and haven't spoken to him since..

My point was, or still is.. that as a rep of pSoft, should you really be playing up a customers size, whether factually or not? it pretty much looks like a "recommended by pSoft" type of post, and i personally would advise against that, from pSoft's P.O.V..

With regards to hspheresupport... they are on your website as a strategic partner.. publicising their existence as a strategic partner, with the nature of the company, that would constitute them being involved in patches, support etc.. (especially considering the number of clients they apparently have) and my point is, how can you release stats on support, if a massive amount of these support issues actually get directed at hsheresupport.

Now, again, i will restate, as i did originally, i do not doubt that matrix is a large cluster holder, and i don't doubt that they have a large number of licenses, but if buzz words like "largest in the world" are going to be used, then i'd suggest they are accompanied by stats that back it up. I know i would if i was to state we are the largest in the world, due to fear of being proved wrong.

I've checked out vortech's site a few times over the past weeks, as i like their status monitoring section, and was trying to figure out how we could implement such a system, without giving away as much info as they do... but that's off topic..

With regards to Verio being the largest hosting company in the world, i think 1&1 takes that accolade don't they?

Thanks for a more informative reply iseletsk, it was much more descriptive than your first one, and much more knowledge based..

I think we can close this thread up now. It's gone way off topic from the original post and both the original issue and the follow-up issue seem to be resolved / clarified. Thanks!