Hi

I had just came across with ikobo.com and was deciding to register with them, has anyone used their service? any feedbacks?

They are somewhat similar to paypal however they have more countries which can avail their service and their fee is just 3.99% + $.29 per transaction. No need to verify credit cards or bank accounts inorder to use their merchant service and they will send you an I-Kard which is a VISA ATM to withdraw your funds.

Any other comments?

i've used them to pay for a design i purchased. similar setup to paypal it seems. but you have to sign up to pay.

I use them also (since july) and their support is OUTSTANDING! (an ATM ate my i-kard because of a mistake i did and they helped me a lot to get my i-kard back) and they have 'not-so-huge' charges; however, both the buyer and the seller need to signup before using it (and when you pay it's complicated though) :D
Hope it helps.

I also used it to pay for a design lately. The site timed out about 4 times before my payment was done, which wasn't very impressive or confidence inspiring.

Thats weird, I contacted their support and told me that the buyer is not actually creating an account, its just for records purposes and that the said account is not an active account at all.

Anyway, what if you have a monthly plan and someone purchase it, when paying, they have to specify an email and a password right. After one month when they are going to pay again, will they click the "Already an ikobo member link" or the they can re-enter their email address?

Originally posted by AdY
I use them also (since july) and their support is OUTSTANDING! (an ATM ate my i-kard because of a mistake i did and they helped me a lot to get my i-kard back) and they have 'not-so-huge' charges; however, both the buyer and the seller need to signup before using it (and when you pay it's complicated though) :D
Hope it helps.


by saying complicated, does it mean that when someone pays you, they have to verify their credit card? and if not, please elaborate complicated.

Take a look in their FAQ, it's quite self-explanatory.
When you REQUEST money, only an email address and a password should do the job; you will be charged a one-time fee of 15$ when your i-kard comes + the shipping, if other than regular.
to SEND funds you need to activate your account using your credit-card; before making the 1st payment also you will need to call your bank so they can confirm a "split in two accounts" made by ikobo.com as a security thing.
The process it's quite easy, and once you created an account... it belongs to you :) Also it's very very easy for the RECEIVER and not so complicated for the SENDER.

I contacted themand said that its actually a different thing to send money and to purchase to a merchant account. They said that their FAQ as well as their terms and condition is outdated and needs to get renewed. You may want to refer to their "Additional Merchant Policy" link since its more recent. Here are some of the policies they have which might be useful :)


1. As a merchant, you do not need to verify your credit/debit card although it might come in handy they say.

2. When someone purchase through a merchant, the buyer will indicate an email and password, thus, creating an account. However this account is not a regular account but is just a purchasing account.

3. Buyer would not need to verify their credit card since there account is not a regular account, this is just for record purpose.

4. To raise your initial send/recieve limit of $205 you need to send them documents through email or fax but you can subsititute documents such as passport, utility bill, drivers license with any document that has your name and your address. I sent a scanned copy my business name registration certificate in my case.

And with regards to their support, they do have an excellent one :) I chatted with one of their reps for almost an hour, asking every bit of question I could think of :)

Not to say they are not good. At least the support is there. But I was having hard time trying to contact them. Each time I chat with their online support it took about 5 minutes to answer each my question. (I figured out there's some bugs on the AnswerChat script). Sometimes I had to repeat over and over again for same question. Few times the chat ended by operator without any reason. I have to initiate the chat again, at times I couldn't even contact them anymore. To balance my bias, at least few support staff have been very helpful. Luis is one of the best support staff I've talked to. :) .And thanks to Alan (castlemelody) from this forum you have been very helpful too. ;)

If they could improve on the support matter, they should do better than some other 3rd party merchants. Their fees structure is ok, the merchant control is easy to use and looks very intuitive.

Another "catch" is they hold 50% of merchant balance for 90 days before releasing it. Anyway this is not a big deal since for some international users who subscribe to 3rd party merchant providers it usually takes 15-day cycle to update the balance and another 1-2 weeks to deliver the cheque, 2-4 weeks to clear the cheque before it could deposited into our account. It's another 2-3 months in that case, just that without first 50% to be withdrawn.

I'm still testing the water and if I do like it, I will perhaps open a discussion/tutorial site about iKobo in the future for people especially the international users who are looking for alternatives to many 3rd party merchants out there. So far, so good.

Thank you very much and I am looking forward to the tutorial :)

By the way... who's behind Ikobo? There must be someone (person or company) supporting it.

I wouldn't trust my cc info and my income to a company that can go broke or disappear before sunrise.

(I'm not saying that Ikobo is bad, I'm just noting that it's important to know what's it's backup)

Originally posted by kyun

Another "catch" is they hold 50% of merchant balance for 90 days before releasing it. Anyway this is not a big deal since for some international users who subscribe to 3rd party merchant providers it usually takes 15-day cycle to update the balance and another 1-2 weeks to deliver the cheque, 2-4 weeks to clear the cheque before it could deposited into our account. It's another 2-3 months in that case, just that without first 50% to be withdrawn.


Yes, i agree.ikobo is not good for withdrawn of your money.

If you need a real merchant account.
look at http://www.merchantplus.cc they are great. :cool:

Own merchant account looks professional, but sometimes it doesn't worth the extra effort to trace each transaction, one by one, to lookout for potential frauds.

iKobo has a big advantage over paypal, that is, it accepts more countries than paypal. (also their staff do respond better and faster)

SEATi, these are the people behind iKobo.
http://ikobo.com/ikobo.cgi?action=info_mgmt

I strongly disagree with most of you that mentioned ikobo support is good or outstanding.

I doubt if they even have a support department at all.

I have sent them so many requests and emails in last 10 days and not even a single reply to my question.

I wanted to know they exact merchant commission structure (especially that if the buyer fee of 2% is in addition to the merchant fees?) and if they have 'recurring billing' option for subscription based sites such as dating sites etc.

I think there support is non-existent!

Thanks.

I must say that I am very happy with ikobo services! I use Ikobo as a merchant for a few months and so far they are grait! Besides, they are most inespensive method I have found. The most important thing is they transfer your funds instantly (when you get your first payment they send you Visa Debit card to withdraw your money on any ATM machine)

Receantly, I also got this message from them:
As of Jan 2004 no fees to get the ikard - according to email I received - their Jan newsletter.
"At last! We are proud to announce that we are now offering free worldwide shipping of our i-Kards! That's right! You will now no longer be charged any shipping when you send someone a new i-Kard. It is because of you, our valued customers that we are able to offer this as a thank you for your continued support. Now, we are better than before - faster, more convenient, easier to use, and now free shipping!"

The jury is still out on iKobo for us. They have done ok thus far with some payments that we have made but their support was less than prompt and required us to call and e-mail many times.

I'll chalk it up to growing pains for now and if they staff up appropriately, I think that they could become the next PayPal for those countries where PayPal doesn't currently serve.

Originally posted by rickkumar
I strongly disagree with most of you that mentioned ikobo support is good or outstanding.

I doubt if they even have a support department at all.

I have sent them so many requests and emails in last 10 days and not even a single reply to my question.

I wanted to know they exact merchant commission structure (especially that if the buyer fee of 2% is in addition to the merchant fees?) and if they have 'recurring billing' option for subscription based sites such as dating sites etc.

I think there support is non-existent!

Thanks.

Hi rickkumar:
Did you send your emails at "support@ikobo.com".
I always receive reply to my email sent at above mentioned address. Not only their support but their after sales support service is also excellent. One can track back the required information about his transaction, like shipping status etc.
To gain the confidence of their new customers they are offering free of any fee, online money transfer upto $200.
Shakeel Malik

I have my iKobo account blocked yesterday and they are requesting that I send them a copy of my ID and particulars to get it unblocked - Have anyone experienced that?

Originally posted by Marlins
I have my iKobo account blocked yesterday and they are requesting that I send them a copy of my ID and particulars to get it unblocked - Have anyone experienced that?


Marlins:
Out of my experience as a business man, i understand that one of the important reason for account block could be the security of your account. That is why, perhaps, they are asking for your ID and particulars. This is a good sign, as it indicates that they take care of their customers and do not let unauthorised persons to use others accounts.

@Shakeel

At first reading of Marlins' post I was shocked, because I didn't have any similar experiences. But then I read your post, and I see you're right. It may really be a good sign. And a very nice thing of them to do. Better give more credentials than have anyone else pry into your account.

@Marlins

Please keep us posted on what happens with your case.

Originally posted by agata
@Shakeel

At first reading of Marlins' post I was shocked, because I didn't have any similar experiences. But then I read your post, and I see you're right. It may really be a good sign. And a very nice thing of them to do. Better give more credentials than have anyone else pry into your account.

@Marlins

Please keep us posted on what happens with your case.

agata:
I receive business payments from foreign countries, earlier it used to be Bank Drafts or Hundi's. But since i have learnt about the online money transfer facility of ikobo.com, i was planning to try that to receive my payments. Now i have decided to give a try to ikobo money transfer facility, as that is the only company so far i know, which can transfer money online to Pakistan. Once i tried their service, i will also inform you about their being good or bad in money transfer. If their service cooperates, then i can have positive remarks about ikobo in my Pakistan community, as you know lot of Pakistani work in foreign countries and need to send money to their families in Pakistan, they always want an instant transfer facility, which i think ikobo is offering.

Shakeel

There's been reports of good and bad experiences with iKobo.

The good experiences being the CONVENIENCE
- No Debit/Credit card verification required.
- Withdrawal of fund from any ATM machine around the world using the iKobo card.

The bad experiences being the SLOW RESPONSE
- Email sent yet to be responded for the past 2 weeks.




agata

It seems that the only solution to unblock my iKobo account is to fax them a copy of my personal information and ID. I am thinking twice of doing so as it's involve sensative document. Thus I am looking around for another reliable E-Commerce which might replace iKobo.

Originally posted by Marlins

It seems that the only solution to unblock my iKobo account is to fax them a copy of my personal information and ID. I am thinking twice of doing so as it's involve sensative document. Thus I am looking around for another reliable E-Commerce which might replace iKobo. [/B]


Marlins:
In corporate world sending personal information through fax is very common because corporate level companies always keep their fax collections in the hands of most trusted senior employees. The alternate could be that you send the information through mail or by DHL/FedEx/UPS etc. If they are asking you to send information through fax then rest assured that your fax will go in secured hands like at the desk of a Director or may be CEO.

Personally... the USPS doesn't breed any more confidence in me than a fax.

I'd sooner fax a document than mail it. I've had mail get lost before and never delivered... the worst that's ever happened with a fax is that there is an error and the document doesn't go through. :)

Originally posted by cdgcommerce
Personally... the USPS doesn't breed any more confidence in me than a fax.

I'd sooner fax a document than mail it. I've had mail get lost before and never delivered... the worst that's ever happened with a fax is that there is an error and the document doesn't go through. :)

I think you should think optimistic. My UPS/DHL/FedEx mails always get delivered at their destinations. My faxes always reach without any error. However, if your fax will get error then you will be intimated about it and then you can resend the fax. To resolve business problems you have to take a bit pain about few things.

Originally posted by Marlins


agata

It seems that the only solution to unblock my iKobo account is to fax them a copy of my personal information and ID. I am thinking twice of doing so as it's involve sensative document. Thus I am looking around for another reliable E-Commerce which might replace iKobo.

@Marlins:

Hi again. Well, to tell you the truth I would think twice before sending any personal information. But depends on what kind of info they require. If it could not put me in danger of losing money I would submit, because it would eventually help me regain my money. I hope they're not asking for your CC number and PIN :eek:

Originally posted by agata
@Marlins:

Hi again. Well, to tell you the truth I would think twice before sending any personal information. But depends on what kind of info they require. If it could not put me in danger of losing money I would submit, because it would eventually help me regain my money. I hope they're not asking for your CC number and PIN :eek:

Hi Agata:
I would also think the same way because that is what a wise businessman would do instead of loosing his money and to say goodbye to the company and then to look for a new company. If this becomes the style of a businessman then i wonder how many companies a businessman will change. So under such circumstances it is advisable to get the things resolved with the company with which a businessman is dealing.

After reading you guys' article, maybe l I can try ikobo to accept international payment. I currently have a paypal account. However, I have big problem to cash my money out from China. Paypal does not accept my Credit card. Does ikobo accept merchants from China?

Originally posted by chenzhu
After reading you guys' article, maybe l I can try ikobo to accept international payment. I currently have a paypal account. However, I have big problem to cash my money out from China. Paypal does not accept my Credit card. Does ikobo accept merchants from China?

I think you should send an email to their support department to ask this. May be at this forum no body can answer your question because i do not think anybody from China already posted from China. When you receive reply to this effect from ikobo then pleae do tell me to update my knowledge base. This will be a great help to other chinese merchant from your side, as i know E-commerce in China is really not so organized and Chinese people need lot of guidance regarding E-commerce and proper companies which whom they should coordinate to incorporate their e-Commerce features into online sales websites.

Im using their service. They are greet, especially you can withdraw money directly using i-kard when someone send you money.

I signed up for ikobo, and after I recieved my confirmation email, I went to log in and my account was locked!!

I hadn't even done anything yet, so I ran away from them as fast as I could.

same experience as pixetech.

they are very bad!!!

i do not trust them now!!!! prefer paypal no such crap thing!

The last two posts filled with complaints is retarded. If someone has locked your account, there is a reason behind it.

I signed up 10 days ago, and am really pleased with their services. I received my Ikard and have done 20 or so transactions.

I love the fact that I can withdraw with the ikobo visa, and their fees are great.

Two Thumbs up for Ikobo

Oh, the key to actually be successful with any account is to send in a copy of your drivers liscense/credit card statement.. that way they really know who you are.

The only grief I faced is the fact that new merchants have the first few payments "red flagged" and you have to wait for them to authorize them.. after the first few payments the red flagging is supposedly lifted.

Oh, and I love how (unlike with paypal) the customer service is actually there at all times and HELPFUL.. get that?? Their actually help full and dont yell at me or make up stories like Paypal.

Here is one forum who handled the spammers: http://www.cre8asiteforums.com/viewtopic.php?t=7046 great quote about the one posts per member.

I have checked the web site of ikobo. Their money transfer service is available for China. I think I should use it to transfer money to my brother in USA.

I thought you were already using it chenzhu? I remember that was what you posted on another forum. You said you were using them & their service was great.

I signed up last week. They sent me an email the next day that my account had been blocked for fraud (I hadn't even set it up to receive payments) and I needed to send a copy of my drivers license and a bill to prove my address?? The email contained a phone number and email address for questions, the phone number was an answering machine, the email response I got was we can't tell you what the problem is....Since I have a merchant account, I told them to close the account, because this was starting out with poor customer service.

Here is an interesting update on another forum:
http://www.sitepoint.com/forums/showthread.php?p=1175295#post1175295

Originally posted by Shakeel
agata:
I receive business payments from foreign countries, earlier it used to be Bank Drafts or Hundi's. But since i have learnt about the online money transfer facility of ikobo.com, i was planning to try that to receive my payments. Now i have decided to give a try to ikobo money transfer facility, as that is the only company so far i know, which can transfer money online to Pakistan. Once i tried their service, i will also inform you about their being good or bad in money transfer. If their service cooperates, then i can have positive remarks about ikobo in my Pakistan community, as you know lot of Pakistani work in foreign countries and need to send money to their families in Pakistan, they always want an instant transfer facility, which i think ikobo is offering.

Shakeel did you try ikobo and if so whats your experience

I also joined ikobo but wasnt able to locate an ATM, they were not so helpful when I asked why ATM locator don't show ATM fom Pakistan

This might help also: http://www.atlanta.bbb.org/commonreport.html?compid=7000398 - seems their customer service is very lacking.

Is there a maximum daily limit when withdrawing money using the i-kard?

WHT blocked my previous post because I made it a link to this text on my website. Hopefully they will let everyone see this information.


IKOBO.COM REALLY SUCKS!

Their system has abundant technical problems and they have PISS POOR customer service.

I should have known something was up early on in the game but I really liked having the shopping cart system on my website.

I signed up for the IKOBO account on 2/16/04. Shortly thereafter I tried repeatedly to add a recipient to my account - my son, Scotty. Unfortunately each time that I tried to add him I would see displayed on my computer a message saying that the transaction failed. On 2/24/04 I received 2 e-mails time stamped 12:09AM. From that time until this date I have not been able to delete the duplicate entry and no one in IKOBO's staff has been able to delete the duplicate entry either despite repeated requests.

I sent them an e-mail on 3/18/2004
From: Charley [mailto:Charley@<EDITED>]
Sent: Thursday, March 18, 2004 4:35 PM
To: Luis Garcia
Subject: another problem / request

1. When I go to the "recipients" screen my son "Scotty Schmelz" appears twice. Try as I might I cannot get the 2nd entry deleted.

2.on the following screen there should be a couple changes:.....



I DID get an e-mail ELEVEN DAYS LATER as follows:
Date: Mon, 29 Mar 2004 15:29:15 -0500
From: "lgarcia" <lgarcia@ikobo.net>
To: "Charley" <Charley@<EDITED>
Subject: RE: another problem / request

Charley,
We are addressing all of these issues and you will soon see changes.
Please try to delete the second Scotty from your list, you should be able to
do it now. If you can't please let me know.

Thank you for choosing iKobo

Luis R. Garcia
iKobo Money transfer
866-800-4562
678-483-4562

Unfortunately "should" be able to doesn't mean that I could. I did notify them again and again but try as I might I could never get rid of the 2nd Scotty.

Here is another e-mail that I received from their system...

Subject: PIN for Your Recipient's i-Kard
Date: Mon, 01 Mar 2004 18:03:49 -0500
Dear Charles <edited>,

Thank you for choosing iKobo for your money transfer needs, You have sent money to �
@h�?pi�?8i�?y?@@h�?4-{pi�?
. The i-Kard will be shipped on the next business day.

The PIN for the i-Kard is 1456

Please provide �
@h�?pi�?8i�?y?@@h�?4-{pi�?
with the PIN.

Netscape displays some of the characters a little differently, buy y'all get the idea.... I still don't know if this was supposed to be for Scotty or if this was supposed to be for my ikard.

For the longest time I was calling them complaining that every time someone bought one of my products I had to e-mail them to get their shipping address. It took maybe 15-20 phone calls before someone on their staff was bright enough to be able to tell me that I hade to edit each of my items to reflect "shipping required".



Imagine my surprise and HORROR when 5/5/2004 I get the following e-mail - not once but 4 times:
Title: Notice - Transaction Failed

A buyer from United States attempted to make a purchase item type: small item from you, however their country did not have a shipping method assigned to it. If you have purposefully chosen not to ship products to this country, please ignore this message.

Well it turned out to be not so bad - despite their e-mail(s) they didn't actually fail the transaction but it was a pain in the *** to have to call their customer service department yet again just because their system is designed in such a customer unfriendly manner.

Everything had been going just fine for the most part - a few technological glitches here and there - still not able to delete 2nd Scotty but I could live with that...

One of the tech glitches went something like this:.. I had received 2 "notification of payment received" e-mails 1 each for $35.00. Imagine my shock when I went into my account to find some $500+ in my account....

E-mail from myself to customer and reply...

>----- Original Message -----
>From: "Charley" <charley@EDITED>
>To: <EDITED>
>Sent: Tuesday, March 30, 2004 11:46 AM
>Subject: Greetings
>
>>I am informed that you have made 2 orders for videos.
>>
>>Order #1 is for SVV #5 - VHS
>>
>>Order #2 is for SVV #5 - SVV #16 - VHS.
>>
>>I am wondering if you really intended to order 2 copies of #5?
>>
>>Please call me at 1-866-870-8962 so that we can get this matter
>>straightened out.
>>
>>Thanks and have an ORGASMIC DAY!
>>Charley
>>


CUSTOMER wrote:

>Hi Charley.
>
>I had a little problem with the online secure pay system that you use. I
>first tried to order videos 5-16 (I ordered 1-4 previously). The pay system
>informed me that I was over some ordering limit, and that the request did
>not go thru. I then tried to order less and less videos, in several steps,
>in an attempt to get under the ordering limit. Finally, the pay system did
>accept an order for just one video -- #5. I assumed that I might be able to
>order the other videos, as long as I went thru the entire process for each
>and every individual video, one at a time, but by then I was exhausted.
>
>According to the pay system, I was charged for video #5 only. Please send
>video #5 for now. After I get my next credit card bill, and confirm that
>the pay system did indeed work correctly, and only charge me for the one
>video, I will undoubtedly try to order the rest of the collection.
>
>Great work! I enjoy the videos, especially because you use "real women" as
>opposed to actresses. If we can only get the bugs in your pay system worked
>out, I will order the rest of the collection in the near future.
>
>Have a good day,
>CUSTOMER

Well despite According to the pay system, I was charged for video #5 only Ikobo actually charged him $490.00 for 14 videos + $35.00 for the #5 video. Fortunately for me I discovered IKOBO's VERY SERIOUS ERROR and managed to make satisfactory arrangements with my customer. It took IKOBO many days to finally figure out that the transaction occurred and that one of their software programs crashed in the middle of the transaction and that was why I didn't get an e-mail notification.





Then here comes the child's report card... 6 "A"s. Well I figure just for the heck of it lets send the child (vacationing in another state) $30.00 on an ikard.

I received the following e-mail:

Date: Tue, 15 Jun 2004 19:34:52 -0400
From: donotreply@ikobo.net
To: charley@<EDITED>
Subject: Recipient has been added

Dear Charles,

This email is just to notify you that a recipient (Russell <EDITED>) has been added to your account. The recipient's iKobo account number is <EDITED>.

Thank you for choosing iKobo,

The iKobo Team

During this same time period I also attempted to send Russell the small sum of $30.00 and immediately found that they had, for reasons that they to this day cannot or will not explain completely blocked my account. Note that it occurred within 2 minutes of adding Russell as a recipient to my account.

Date: Tue, 15 Jun 2004 19:36:52 -0400
From: donotreply@ikobo.net
To: charley@<EDITED>
Subject: Account Blocked

Dear <EDITED>,

Your account has been blocked. You can currently not process website sales or receive payments. To remove the block on your account you must complete the form located at <EDITED>

If your account is not unblocked within 24 to 48 hours of completing the form, or if you have any other questions regarding your blocked account, please contact us using one of the following methods :

- Chat with us using the icon in the upper right corner or
- Report the problem using our customer service system at <EDITED>
- Contact us at (678) 483-4562

We appreciate your patience.
Thank you for choosing iKobo,

The iKobo Team
<snip>

I immediately contacted their "customer service" department when this happened and their rep said that my account was blocked by "the financial department". When I demanded to speak with someone from the "financial department" the rep told me that there was no one present in the "financial department". I find it difficult to imagine how this "financial department" could block my account when there was no one present. Their rep told me that I had to wait until "business hours" the next day in order to get an answer and have my account "un-blocked". When I repeatedly called during business hours the next day I was repeatedly told that "no one was available". Extremely frustrating indeed. I will admit to using some bad language during the last couple calls and because of that they have decided "We have decided not to service you anymore..."

To this date (6/24/2004) I have still have not heard any explanation whatsoever why adding a recipient and trying to send them $30.00 would result in the immediate blockage of my account which immediately resulted in my inability to have my merchant account work so my website could not make sales. Since this whole thing started I have received 2 e-mails telling me that they have transferred money (they had held back some of my funds) to my account but since they have totally blocked my account I have no means to transfer the funds from my account to my ikard.



While attempting to reconcile with this apparently uncaring and unforgiving company I have discovered these other IKOBO horror stories on the net.

brrr...spooookyyy!!
I have made my reasearch and I have decided to use worldpay. It may be expensive, but i feel safe with them. I have not used them yet, but i will in the near future.

Originally posted by Guess
The last two posts filled with complaints is retarded. If someone has locked your account, there is a reason behind it.

I signed up 10 days ago, and am really pleased with their services. I received my Ikard and have done 20 or so transactions.

I love the fact that I can withdraw with the ikobo visa, and their fees are great.

Two Thumbs up for Ikobo

Retarded? You have made the only retarded posts in this thread. If I sign up for an account and it is automatically locked, then that is bad service period.

sorry for bringing such old thread.
Accounts are automatically blocked because of automatic security system. If you send out your documents, then they will unblock it in 24hours. that's easy,

The advantage that iKobo has over PayPal, is that they accept more businesses from more countries.

The percentage on hold funds is usually 10% - 25%

Whoever saying they don't have a support department, I disagree with this. You can use the chat link during all business hours, and I'm sure someone will be there for you.

Seems like things are improving nowadays, they're repying faster to my e-mail, processing transactions faster as well.

The last two posts filled with complaints is retarded. If someone has locked your account, there is a reason behind it.

Very bad comment, absolutely WRONG, some accounts are blocked without reason, the system is auto-matic.

Originally posted by coreybryant
Here is an interesting update on another forum:
http://www.sitepoint.com/forums/showthread.php?p=1175295#post1175295

Ikobo users must read. It seems there are many
things we are not aware of.
T
hanks for the link. Corey. ;)

Oh :eek: that makes me scary since I began to use them to process 1k something, ouch..

Money disappearing from accounts..
Guys, please tell me would that case happen? and If that happens..what action can be taken?

No idea who is right and wrong from the above link.

But submitting copies of passport and birth certificate are ridiculous for verification purpose.

However, we need to be very be careful, and not to much rely on only one 3rd party processor. We will never know what will happen in the future, Paysytems and Pay-line are two good examples.

Not ridiculous for securing themselves, not that. Actually verification is a matter with each processor. but in a very different way.