First of all, I would like to say beyond this issue, I have had no other problems with eOnlineData and have loved them. Get rid of this issue, and I would recommend them to anyone.

Onto the issue..

I have had 2 different merchant accounts with eOnlineData and have experienced this on both of them. The actual fees they are charging me are NOT the fees they listed on my Schedule of fees page (what they should be charging me).

In the past I have been overcharged % transaction fees by up to 2% extra. I have also been overcharged on the flat transaction fee, by up to $.10!

I have found by e-mailing them and telling them your fees are wrong, they will fix it free of charge. But I think it's just a shame they can't get the fees right in the first place. Also, they offer no refund on whatever you have already overpaid :(

Other than that, they seem to be a great company. My rep (John Waldron) is very helpful and very responsive. I normally get responses within 30 mins or so on workdays.

Well the fees do fluctuate depending on where the client is from in the world.

Fees should only fluctuate from qualified to nonqualified. Neither of my listed fees for either of these were used.

Asverse,

I have had the same problem with eOnlineData since August. They were supposed to have cancelled my account with them and refund me of my money they charged me. -- I never even signed the agreement for fees.

First, I will send them a letter of debt owed to me and let them be aware of their violation of the United States Constitution, under the Fair Credit Billing Act (15 U.S.C. §1666-1666j). And then I'll call my bank to dispute their charges.

Second, I'll contact the Better Business Bureau of Metropolitan Atlanta and see how they can help bring further justice to this company.

Good luck with your situation Asverse. :cool:

Sorry to hear about your problems with eOnlineData.

If they are "correcting" a billing mistake - that means they really did overcharge you in the first place... you should never have to call to get that fixed. It is a shame to hear they did that.

There is another WHT forum member that I am aware of, that had his account cancelled by eOnlineData because of a SINGLE small bounced ACH... and that was only due to the fact that they had mailed his credit card statements to the WRONG address!

Chris,

A manager was supposed to call me back a couple days ago. I have yet to hear back from them. Since they refuse to cooperate, it only makes it easier for me to get my money back; especially when they have a history of this.

Disappointed by some of the stories I have been reading about EOD. Recently signed up to resell for them, thinking twice about it now.

Please update your stories when the issues are "resolved".

Thanks
Zach

I'm with E-onlinedata since Jan. of '03 and never had a single problem. They promptly reply to my emails, calls, and go out of their way to assist me with issues I may have.

Sloane from E-OnlineData is a great guy and I'm sure he's working on taking care of your issues. Because E-OnlineData uses OnlineData to do the merchant accounts, the blame for your incorrect tranacation fees are because of OnlineData as well.

I will once again try to get ahold of them today to see is this has been resolved.

We had an account with eOnlineData very briefly last year. After requesting to close the entire account and receiving confirmation of the cancellation - the monthly fee, the monthly minimums, and all the other normal monthly fees continued to be deducted from our business' checking account. For five months.

We made several attemps via different routes to contact them regarding the error and only once received a response in the fifth month.

We did eventually get all the charges returned, but it took an additional 3 weeks after we received a response from them.

snide: I have also had the same problem with my past accounts with them. But was able to get it cleared up in 1 month.

Well, looks like this is has been an on-going problem for eOnlineData and you should take a stand for your rights.

When we first got setup with them they were charging us the wrong rates. On our next bill the correction was made, and a refund of the overcharge was on the bill. So far its stayed the correct amount.

We've used them for a while now and we are also a master var for them. I haven't had one complaint about them from any of the few hundred customers of ours who are using them.

Sloane is a great guy and I'm sure whatever this "overcharge" is it is a mistake of some sort.

Why don't you post more details regarding this.

I finally received a response today saying my pricing will be fixed as of 11/1/03. They also said I would be refunded the overcharges. I just wonder why this happens almost every single time to almost every account? Has everyone checked the actual rates they are being charged to ensure they are being charged right?

There is no mistake about it, they are well aware of their actions. I have been charged a variety of rates from $17 to $35.. a total of approximately $104 has been stolen from me from eOnlineData. If I must, I will contact the Federal Trade Commission as well.

My first account with eonlinedata was closed because 50% of my transactions were not from the US, however Sloane gave me another merchant account with Chase Bank with even the same rates. Sloane's really a great guy, he tries to help wherever he can. Recently I had an issue with EOD's employee Susan Eggert, she was supposed to close my old Authorize.net account because EOD gave me a new one. However, this never happened and I got charged for my old and new account. Following I called Susan and she was rude on the phone and said I would have to call authorize.net myself and try to get the money refunded. That really got me furious, if I was supposed to cancel the account myself, why didnt she tell me a month ago and I would have never been overcharged. But then, a short call to Sloane and he's working on it now, he even apologized for Susan Eggerts behavior towards me. So yeah, I would recommend talking to Sloane if you have any issues with EOD.

Originally posted by Asverse
I finally received a response today saying my pricing will be fixed as of 11/1/03. They also said I would be refunded the overcharges. I just wonder why this happens almost every single time to almost every account? Has everyone checked the actual rates they are being charged to ensure they are being charged right?

I read this thread and went to check my statements and found out that I've also been overchaged since I signed up. The rate I'm being charged has been going up as well. I sent an email on Friday asking why I was being overcharged and have yet to hear back from them.

Hal

I've noticed that I might be overcharged as well, but I'll wait for my statement before making a complete judge on that.

Originally posted by amusive.com
I've noticed that I might be overcharged as well, but I'll wait for my statement before making a complete judge on that.


e-onlinedata has identified and fixed the issue of accounts being setup with improper pricing tables. The issue was that our system was assigning regular ecommerce rates to all merchants and not giving web-hosts and ISP the special pricing that they were supposed to receive. This issue will not happen for any new signups but could be an issue for merchants that signed up prior to Nov of this year. If you are to find any billing issues on your account please send me an e-mail and I will make sure it is fixed ASAP and we will get you a credit for any overcharges....we apologize to everyone for this issue effected and look forward to continuing to service the web-host and ISP market.

John Waldron

FYI..

It seems that my rate fix lasted just a month and then returned to the wrong rate the following month. So I've again been overcharged for the past three months.

So if you had your rate fixed at the same time, I would recommend that you also double check and make sure that your rates are still correct...

Hal

Hi Hal,

While I can't speak to the exact nature of your situation with your processor - my guess is that maybe your rates were increased due to the April '04 Interchange cost increases?

There should have been a notation on your merchant statement during the prior month by your merchant processor, you may want to check and see. If that is the case, then it would make sense why your rates went back up.

The amount of the rate increases varied quite a bit from one processor to another but basically, all processors in the industry increased rates due to the significant changes with VISA/MC's interchange pricing as of April.

Also, on a general level, to calculate your total effective cost with a merchant account from ANY provider - make sure to add in your mid-qualified (if applicable) and non-qualified surcharges. These are costs that can sometimes be quite significant depending on how they are categorized and billed out and this does vary quite a bit from one processor to another.

Hope that info is helpful!