We are evaluating HELM to help automate our hosting business. What is the general opinion of HELM here? (Not of Windows hosting...).

So far the support has been great (extended our Demo twice) and all questions/problems have been handled within 12 hours. If you use HELM please speak up!

Thanks!

Been using it now for a few months and it's great! One recommendation that I always have is that you should have some good tutorials for your clients to read over. Some get the hang of it real quick and others just do not. So... some excellent tutorials and you cant go wrong.

Where did you get your tutorials. I found some at demodemo.com and helmguru.com are there others?

Thanks for the reply.

I use demodemo. I have heard of the ones from Helmguru but havent used them.

I also wrote some text tutorials also.

Did you purchase directly from Webhostingautomation or through a reseller?

Thanks for the feedback!

Hello,
Are you meaning the HELM licences? I use AGUK.net to get the licences. They have a site www.helmtastic.com and they have amazing support!

I was looking at them but I am US based and I am worried about support during my business hours (night time in the UK). Are you US based?

Thanks again!

Im UK based. I am not sure what hours they work but I work weird hours and they often reply quicky regardless of the time.

I found a reseller in Texas that is my leading choice if I don't buy direct from the main company.

What made you choose reseller over direct? Anything beyond the price?

Price mainly. Also I noticed AGUK posted a lot in the forum and looked like they would be great at support.

I am not a big user, but it seems that HELM has a pretty silly mistake while creating a new user account. If you are trying to use a email address which contains a country level domain name, like "amitabh@yahoo.co.in", it would not accept it as a valid email id.

But yes, the interface is pretty good for layman users too.

it doesnt do that in the newest release. it seems to have fixed the country code issue.

Helm has been very stable and wonderful so far. We had been nothing but very happy with HELM.

The guys are helpful and single server licensing cost kills the competitions like no one else.

Comparing Helm with Hosting Controller, which are better in terms of features and more user-friendly?

We found issue with HostingController's bug report/fix process. They wanted consol access way too often and when the issues were resolved they didn't post the fix for the entire customer base to use. Each problem was fixed on an as reported basis instead of issuing hotfixes or updates to the software.

HELM is great but the auto-signup process needs work. We felt the process was far to confusing for our customer base so we are writing a custom process instead.