Where (not specifically) do you store usernames and passwords to accounts so that they're assessable by key staff members?
Or; isn't it done?

Peachtree.com seems like a good program.

Try ACT2000. It's a great program and the database can be shared off a network. It keeps all customer info, you can use it even to answer tech support tickets. If a tech person answers a ticket for a customer he'll see all previous ticket history, etc.

Also it's great for marketing, you can extract for example all the names of customers who had a support incident say the previous week, and send them a email asking them how was the service they received.

Nice tool!

This raises an interesting question. Do most hosts store their users' passwords in plaintext so that they can read them if need be? I don't really see any reason for a host to keep user passwords in plain text. Most systems allow an admin to work with files in user directories, and if a user forgets their password is can always be reset to allow the user to log in and change it to something that they can (hopefully) remember.

-joe

Well.. I use Peachtree 2002 and also my little web-hosting administration script (uhh.. currently 200K and growing). It stores my client's info (ie. username and passwords..etc) and their billing history.. Secured?? Well.. Yeah.. It has 3 levels of authentication.. encrypted passkey, userlvl, and ip checking. Even if someone happens to access the actual mysql db, everthing is encrypted except for my the tickets in my helpdesk which is also part of this script. =P

brav0, Im a little confused from what you said, mabey you can clear it up. It has the ability to have support tickets via the program? How exactly is this done.

Thanks

btw, about keeping users passwords, what if they change em?

Originally posted by davidb
. . . . . . btw, about keeping users passwords, what if they change em? Hmm. . . .you're right. Probably best not to save them anyway. If they forget it; you can always reset it.

Originally posted by davidb
brav0, Im a little confused from what you said, mabey you can clear it up. It has the ability to have support tickets via the program? How exactly is this done.

Thanks

btw, about keeping users passwords, what if they change em?

davidb,

You can see it here: http://www.act.com/home/index.php3?cellid=201000011011&featureListPrecedenceNext=3

As for passwords, it is pointless to keep since they can change.

As for passwords, it is pointless to keep since they can change.
That's for sure. I used to try to keep up with all my user's passwords, but about half of them change them the first time they login anyway.

Originally posted by sbrad

That's for sure. I used to try to keep up with all my user's passwords, but about half of them change them the first time they login anyway.

Only half? Sigh...

My old university used to give people their new accounts along with a warning that if they didn't change the password within the first week their account would be disabled.

It's so easy for a host to just reset the password to something random. If a customer looses or forgets thier pwd it's no big deal.