I'm a reseller on a host that is well spoken of here, so I'm not going to drag their name into this until they've had a chance to respond, but in the meantime, I'm freaking out...

THREE of my accounts have disappeared from my WHM.

*Poof* They were live active sites, and in my WHM. Now:

They are not listed in my WHM list of accounts and I didn't delete them!

If you go to the domain name you get a Cpanel message that "no website is configured at this address". eg http://www.missingdomain.com/

If you put the full url to a page eg http://www.missingdomain.com/index.html then you can see that the files are all still there.

Has anyone seen this happen? Any idea why it would happen? What can I do? Can I prevent this?

I am very unhappy about this, though better than if the files had all gone away....

( no missingdomain.com is just an example not one of my real problem ones )

hi,

we once have this problem before on of our reseller account and the strange thing is that either we or the reseller does not remove the account from WHM.We trying searching around for the log but found nothing.What we can do is to resetup the account in WHM and restore the files for the account from backup.

Good luck to you....

The host replied that those had gone missing from httpd.conf

They were put back in, and the sites are now showing up in WHM again and working normally.

I'm still rather alarmed that this just happens. Wondering how common it is. If anyone has any clues as to how or why this happens?

I am pleased that they responded within an hour. So it's probably a software bug, not a host problem right?

Maybe your host had to restore the httpd.conf file from a backup? Maybe they made some changes to it that cPanel didn't like and cPanel lunched on your sites the next time it had to write to httpd.conf?

The backup thing wouldn't fit this, because the 3 that went missing were added at different times. They are definitely not the 3 most recent ones.

The question I still have is what would make cpanel or whm eat these? And is it in anyway avoidable?

It could be a bug in Cpanel that modify the httpd.conf erroneously when an account is deleted for example. (makes more sense since the entries disappeared)

Try this:

/usr/local/apache/bin/apachectl configtest

See if it list out any errors (e.g. a certain directory don't exist and such)

It might happen when your host update their Cpanel. I saw something like this happen few times.