I have a dedicated server with pwebtech. This is my 1st dedicated server and I need a hosting company that can provide me with great support for a beginner.

pwebtech seems to be more for advanced users. They dont take the time to help educate me witht their server. I wouldnt recommend them to anyone starting out with dedicated servers.

So..... does anyone recommend a company that can be helpful when I ask questions that may be beginner level?

Thanks,
Brad Nelson

Hi,

I have been looking for the same kind of thing too!

Thanks

Originally posted by brad_nelson1

pwebtech seems to be more for advanced users. They dont take the time to help educate me witht their server. I wouldnt recommend them to anyone starting out with dedicated servers.


I really don't think the above is a fair statement ... What do you exactly expect with regards to dedicated server support? Is it a managed dedicated server (in which case they are supposed to do everything for you) or is it a un-managed dedicated server (in which case you are responsible for the administration of your server)? What kind of things do you usually ask them to do, I hope it's not a basic administration things ....

regards,
-dave

Brad hosts are not suppose to educate.
That's what books are for.

well I would rather not get into what i asked them and what they said. This wouldnt be fair to them. I can only say they were simple questions like: what Ip address do i use to register my nameserver with. just basic stuff that I dont know.


Brad

Originally posted by Palm
Brad hosts are not suppose to educate.
That's what books are for.

i dont need educated in things like: whats telnet, whats pop3 mean. I need to know things that pertain to this dedicated server. I was a administrator for IIS 5.0 so Its not like I am new.

Originally posted by brad_nelson1


i dont need educated in things like: whats telnet, whats pop3 mean. I need to know things that pertain to this dedicated server. I was a administrator for IIS 5.0 so Its not like I am new.

Was the dedicated server you're talking about needing help with a Windows server, or a Unix variant? If it's a Unix variant, experience with IIS will do you absolutely no good at all, nor will anything that is really Windows specific. Finally, I think that people meant, was that if you don't know how to run a dedicated server, perhaps you should wait to get one, or have someone that does know be employeed by or partnered up with you. Realistically, if you run a web host and don't know these things, I think the general opinion, is that people think you have no right to run a web host, let alone to complain that the provider didn't supply you with answers to questions that a person running a server should know already.

Now, this just seems to be the general opinion, and isn't specific to or a reflection of you or your abilities, so it's nothing personal. If you ask me though, I think the pushing of control panel "ease of administration" pretty much ruined web hosting to where very few people really know how to do much beyond what the control panel interface offers -- and that's never, never very much in comparison to real administration tasks and the knowledge that's geniunely required.

Anyway, like I said, this isn't a post about you, just the general opinion when people complain about not getting answers that it would seem that they should know. Then again, you have to learn sometime, and somehow, and I think it's okay to do, as long as you don't run a web host and have people and their online businesses count on your knowledge and service you have to be able to genuinely provide to them on a real level and not be able to. I suggest searching the net for documentation, getting familiar with 'man pages', getting some books, etc.

I think Tim is right.

IF you get a dedicated server you cant expect them to do everything for you. I mean if you opt for managed hosting, they should help out as much as possible.

It really comes down to what you want, a basic server will not have everything given too you, its not for them too do

Joe

I offered to pay someone at pwebtech for help. They replied " no need to pay, just send a message to support"

I was not bashing pwebtech's support. I was simply wanting to know if there was a host that would be willing to charge a little more to help me when i have questions.


Brad

I was simply wanting to know if there was a host that would be willing to charge a little more to help me when i have questions.

In that case, I think Rackspace.com would be a great choice.

I have to agree with one of the comments above. Just find someone to buddy up with (for help). I know I spend a good deal of time on ICQ/AIM helping people with various server issues.

I'm sure a lot of people on this board would be willing to help you.

Frank

ok thanks for the info guys.
I got it under control now!

Brad

Brad: These forums are actually one of the best places to get the "support" you want.

I use Pegasus, they are great from the support side. Responsive.

I mean for $4 a day, you can't expect to get "over the phone training" -- their obligation is to WATCH YOUR SERVER 24x7 -- "support" is making sure your server is still plugged-in... not actually "operating" or "managing" the server.

I use Pegasus and had a problem with WHM and I sent an email to support an hour later Jay was on the ICQ saying what is the problem I explained to him the problem and within 5 minutes it was solved.

This is my first sever but this forum is full of support and helpful members and if you do search the forum you are more likely to find the answer for your problem.


Pegasus :agree:

Originally posted by brad_nelson1
I offered to pay someone at pwebtech for help. They replied " no need to pay, just send a message to support"

I was not bashing pwebtech's support. I was simply wanting to know if there was a host that would be willing to charge a little more to help me when i have questions.


Brad

So, they'll offer the support you want, even at no charge -- it's just that they didn't help out yet? I think it's reasonable to wait a certain amount of time and if they aren't able to get back to you about such things in the time frame you want or need, let them know by when you need the answer -- if they aren't able to help out in that aspect in time, post around and look around for help, etc. and that should fill in the gaps. Otherwise, perhaps pay a 3rd party person to help out and stay on Pegasus' service. There's no reason to move, I don't think, simply because they didn't help you out in time for a service or type support that isn't a common type of support they'd provide. Granted, I'm sure there's some other type's of support they do for you, but telling someone how to set up name servers, albeit, fairly simple to do, is usually something that the client is assumed to know. Nonetheless, if it's worked out now, than that's great and all you probably wanted anyway. Cheers!

I remember seeing a thread by [b]brad_nelson1[/] offering money for support and Jay told him no need to pay just send us an email and we will help you.

Originally posted by Dedicated
I remember seeing a thread by [b]brad_nelson1[/] offering money for support and Jay told him no need to pay just send us an email and we will help you.

Then we can all understand now, why this user was complaining about the support, even for this aspect. Thanks.

I think I feel like I'm in the same (or similar) boat as Brad. I realize I sure don't have the skills to be a full time linux admin, nor know everything about servers, etc. Basically, I know enough to be dangerous :D

While I try to search for resolutions to problems and love to tinker, ChickenHost would have to either be run semi-managed or with the aide of a part-time admin just to fill in the gaps of what I don't know.

Originally posted by Chicken
While I try to search for resolutions to problems and love to tinker, ChickenHost would have to either be run semi-managed or with the aide of a part-time admin just to fill in the gaps of what I don't know.
ChickenHost.com is still available. :D

Mark

Shocking almost eh? Although chickens project an enormous sense of intelligence and speed, somehow I'd hope there is something better out there :D

Brad you asked what ips to use for your server servers, I said it doesn't matter, which it doesn't the nameserver would response to any ip address on the machine regardless of what IP addresses you choose to use with the registrar of your choice. I am not sure how much more clear I can be.