acsdatanet.com

Can anyone tell me about this company? I ordered a server last night, and have had not even a response back from them?

Questions:
Are they fast?
Do they have good support?
Do they have good records?

lol oh god

DOn't telll me you went from burstnet to acsdatanet

Did you do any research on them (not implying they are bad, just saying)

OR did you just pick them ?

Well it's not like burstnet is the best anyways? I had a guy recommend I go there.. i have not given any payment information yet, are you suggesting I go somewhere else? I am looking to pay under $100 a month, and under $150 setup, if that helps you at all in helping me find a place.

I have a box with ACSDatanet, and I am very happy. This is my first dedicated server, so I don't have anything to compare with (just the comments that appear in this forum). Also, I have to admit that I was shopping for price. I signed up for the $50/month box.

Even though I never dedserved before, the process was fairly painless. Clint has been VERY helpful, and the box is fast and solid. Even though the deal is not for a managed server, Clint has been providing help WAY above and beyond. I would call it an "assisted server".

It's true that Clint is sometimes slow responding to emails. I understand that he's working on staffing so this should hopefully be solved very soon.

Another problem (at least for me) is that Clint doesn't know everything. Amazing, just think, someone who doesn't know everything :). I'm totally ignorant regarding the setting up of a server, so I need a lot of help. Clint has been great, but sometimes there are things he doesn't know how to do. Eventually either I figure it out myself, or he does. In any case, one important thing going for Clint is that he doesn't BS. If he doesn't know something, or he isn't sure, he tells me straight out - no stories, no excuses. In my book, this is a good sign. Nobody's perfect, and it's best not to pretend.

In summary, I'm very happy. My box and my sites are up and running, with no downtime yet, and that's what's important. Other issues will eventually work themselves out, and I look forward to a good relationship with ACSDatanet.

Good post Abu. Honest, and striaght forward.

We're looking at ACS for a box for a specific project, and this is reassuring.

Gary

ACSDatanet is cheap and pretty darn good. I've had minimal downtime in the 3 weeks I've been with them -- and the speed and bandwidth allocation is VERY impressive. (Even additional bandwidth is only $1.50 / Gig).

Do a traceroute to http://www.acsdatanet.com , and then check out www.pajo.com (where www.acsdatanet.com gets their bandwidth) ... I think you'll be impressed.

Dan

Wow!

These guys would be perfect for me if their co-location prices are the same as dedicated... I just e-mailed them.

Basically their "Linux1" dedicated system is 40GB for $50/month. If they would reduce the setup fee to $50 and be willing to let me use my own server...

Theya re willing to co-locate for prices similar to their dedicated, so great.

Anyone have experience to share on outages / network quality?

My co-located server went out via UPS overnight. So far, acsdatanet.com has been great to work with! I expect it will be up and running by noon Friday.

I'll report more as I know.

Well, I guess I can provide an update of my own experiences with ACSDatanet...

I've been with them now for almost 2 months, and I'm as happy as a pig in, umm, well, I'm really happy. I got the $49 special and it's unbelievable. The box is fast and solid. I haven't encountered any downtime since I signed up (except for the time they looped due to the wrong IPs assigned to them). I also monitor my sites with Internet Seer - I haven't received one notice from them.

Clint has been great with support. The last email was answered promptly. I'm slowly learning my way around RedHat/Apache, and my box is slowly shaping up. Clint is always there when I need him.

I don't have experience with other dedserve providers so I obviously can't compare. But based on the price and the level of support that I'm receiving, I don't know how I could have done any better.

Originally posted by Abu Mami
I got the $49 special and it's unbelievable.

Hello,
how can a server with 64mb can run normal ???
how many visitors you have on the site ?

Originally posted by HostingFreak


Hello,
how can a server with 64mb can run normal ???
how many visitors you have on the site ? I don't have real heavy traffic right now (maybe only about 50,000 hits a month), but the vanilla box doesn't even feel this). I'm sure I can increase the load significantly (and I'm running heavy PHP scripts with mySQL databases). 64Mb should be plenty for most purposes.

If your sites are going to use scripts and database heavily, then you'll probably want more memory. Even then, the price of an upgrade to 256M was a one-off of only about $30 (my box came with 128M because Clint was out of 64M strips).

I'm no big expert on resource utilization and the such, but from what I've gleaned from various sources (including WHT), a box such as this one should be able to support at least 100 web sites. Your mileage may vary of course depending on what the web sites are doing. If you're using a lot of CGI, PHP, mySQL, then this will of course change things. Even then, the box has a lot of power as long as you're not planning on running Yahoo or Google on it. I've seen many dedservers advertised with 266MHz and lower, and they claim 200 sites!

Maybe someone else can contribute a more educated assessment.

HostingFreak: huh? 64MB is usable! I run Linux and OpenBSD firewalls on 16MB! That is WITHOUT a pagefile!

Even my Windows 2000 servers take only 96MB to 128MB for basic web services. And that is with MILLIONS of hits a month.

Web servers don't have to be RAM pigs. It really doesn't take that much RAM to spit the same web pages out over and over....

Add a database, then you have a lot more to do. But even then, I have a site that is using Microsoft Access which uses practically NO RAM and is very fast. We have 1.8million database records going. Finally migrating to something more powerful (SAPDB)...

A server agent like IIS or Apache is actually a lot smaller than your typical word processor. No need for all that heavy GUI crap.

Now with that said: the server that I am putting up this morning at acsdatanet has 2GB of RAM! Yes, 2048MB! It is doing a lot of very special work and runs hundreds of programs at the same time. It isn't your typical web server :)

Server up and running! Thanks Clint.

UPS delivered the server to the wrong floor, and some idiot at another company signed for it anyway... so it took clint an hour to locate the server -- but he contacted me about it and we had it up and running with 30 minutes!

Great job.

impressive

please make a new thread in the coming weeks on your experience with acsdatanet i would love to hear the progress

I am doing monitoring of our site every 1/2 second as we do with our Pegasus and Weinbar site. I'll report any problems. So far great, we are already putting customers on our server.

I have emailed to support and sales@acsdatanet.com 3 days ago, nobody is answering!

are you sure, that the support is that well???

Originally posted by NORRITT
I have emailed to support and sales@acsdatanet.com 3 days ago, nobody is answering!

are you sure, that the support is that well???

I dont consider sales questions to be part of the support of a company. It could be different people handling the "sales" then the people handling the "support".

Network has been very good so far. Excellent latency, and my every 0.5 second network monitoring from Seattle shows it as perfect so far (18 hours without a single connection failure).

Perhaps Clint hasn't answered sales as he has been working with me :)

I agree -- I would much rather have great support than great sales :) All too often sales people are nice but don't know crap about their product.

NORRITT - I will mention to Clint that you haven't had a follow up on sales.

Originally posted by StephenRS
NORRITT - I will mention to Clint that you haven't had a follow up on sales. Thank you, hope the support is really better! :)

I would HIGHLY recommend giving Clint a call at 1-877-ACS-4880 to setup your server and talk options. If you're paying with a credit card, you'll need to chat with him on the phone anyway. I've been with them for a month now and haven't experienced any major downtime.

Understand that you get what you pay for -- if you have a mission critical site, this might be one of many servers you might round robin to -- but it shouldn't be your only. Clint has given me great service (ESPECIALLY for only $49 a month) -- but I don't expect him to really do anything except (maybe) provide an occasional reboot and fast and stable bandwidth. I don't call him for server configuration issues, 'can you install this' for me issues, or anything else.

Just my $.02

Dan

Originally posted by StephenRS
NORRITT - I will mention to Clint that you haven't had a follow up on sales.

Stephen...I had hoped to have the same experience with ACSDatanet as yourself. We've been known to stringently defend/promote any provider who gives good service (against whatever odds).

Unfortunately this one has gone the wrong way. We got the quick replies to the sales enquiries, and then placed on order over a week ago. We followed that up 2 days later with an email to Clint to upgrade the RAM. We got one reply a few hours later...it just said "Hello". That's it...nothing else...just "Hello".

5 days later (two days ago) we asked Clint to acknowledge and deliver our order.

No luck. Nothing back other than that one "Hello" nearly 6 days ago. Disappointing, to say the least.

Regards

Gary

sorry man
but thats kinda funny

"hello"

Editor - sorry to hear that. Good to deliver a balance of experience that people have had, that is the best of a forum.

So far, ONCE YOU GET IN - they seem good -- 1 week without any network problems (OK - 3 or 4 outages of about 1 minute each, nothing serious - confirmed from three remote sites).

I knew we were taking risk because of the low price, and frankly - Clint is almost too easy to work with :) But it does work, everything went the way it should for me.

Node9 - :-)

Stephen - That's all we want mate...to get in...we're fine on our own after that. :-)

Gary

Gary - Did your server up already?

I have tried to contact Clint but no hope. I placed order since Aug 31st. Right now, I still didn't get any response from email from them.

Also, I have asked my friend who live in CA to follow up with them. He could talk with Clint one time on last Wednesday. He provided the payment information to Clint. And also Clint promised us that our server will up within 24 hours. 2 days passed, he called to Clint and asking for the server. Clint said that He installed incorrect OS to our server so he needed time to re-install OS. I think it's ok if they didn't something wrong but right now, my server still don't setup. My friend call them everyday and leave a lot of messages. No respond from them, not even email or phone. Unfortunately, our credit card was charged by them since last Wednesday.

:mad: :angry: What did they do with my server ?? :angry: :confused:

Originally posted by rainbows
Gary - Did your server up already?

No mate. Not a word. We've emailed a few times since 2 Sep, but no response at all.

It's disappointing, to say the least. If there was a reason for the holdup, and we knew what that was, I could understand.

Regards

Gary

I can't explain why Clint hasn't followed up on sales other than he may be too busy. He has done a good job dealing with recent upgrades (electrical power upgrades and bandwidth monitoring tools in the past 5 days).

In fact, he just wrote me this morning.

I'm not trying to make excuses for Clint, as he clearly should at least respond saying that he is too busy to deal with new customers -- but he has done a great job dealing with us as an existing customer.

strange ... I am also waiting since about one week for an answere on some sales questions.

I was allready going to fill in the order form, but now I am little confused .. keep us updated please!

We were hit with a 9 minute outage right during prime time when we had all our users on the acsdatanet server. It was the network, our server was fine the whole time...

We are waiting to hear from acsdatanet as to the cause...

Well, what do you expect? You pay for cheap bandwidth,you get outages. Why don't you pay a bit more and get into a datacenter that does not have rock bottom prices?

You all are looking for the cheapest way out and when something goes wrong, you demand an explanation. 9 minutes, big deal. At the rate you are paying, you should not get on anyone's case. If you want perfect uptime, you need to expect to pay more. Period.

Originally posted by gotham30
You all are looking for the cheapest way out

Nope, just a cheap box for a specific purpose. Nothing mission critical.

Oh...and a reply to our order of course. :-)

Gary

gotham30 - do you not get the purpose of this forum? It is to share actual experience, not some bullcrap that "spending more gurantees perfect service".

A nine minute outage is a nine minute outage. I'm just reporting the facts.

You act like the real expensive players don't have outages too. I have worked with the very high end, their poo poo stinks too.

A 9 minute outage for 2 weeks of nearly perfect service isn't bad.