Hi,

I have spent many hours over the last few weeks trying to find the best provider and deal for my dedicated server. I finally got it down to two or three companies, one of which was Burst.

I reached a good deal with Sean at Burst. He basically matched Interserver's excellent 1000mhz deal saying, and I quote..

"I will do anything to take business from VDI!"

He said I must take the deal by the end of that day (pressure sales), which I said I would not do.

Since then, about three weeks ago, I have been trying to contact anyone at Burst (particularly Sean) and have just managed to speak to someone on AIM.

First of all they deny the sales ticket number i was given existed. They also said Sean does not use AIM, although a couple of weeks before I was talking to him on there.

Basically I have spent three weeks trying to get in touch woth someone about my quote and no reply.

If this is the quality of there sales what can there service and support possibly be like.

I now look forward to going with a definately better provider. Sean, listen up, with your bad attitude you will NOT last long.

Thanks.

I did research here before I got a dedicated server, this last time.
After reviewing posts and speaking with BurstNET on the phone
I went with them. This is basically the process as it went down:

Sales went vary well and smooth. Had me setup in about 3 hours.

After that I needed more IP's got those quickly.

Next there was a problem with the WHM not showing the accounts
on the server as well as SSL certs not being installed properly.

I tried to contact support VIA phone, there was no answer. Then I
tried using there AIM, was successful in getting someone but the
conversataion never got past "Hi" after they replied with hello
I sent my support problem to the person and they stopped responding to me.

Made more phone calls over the course of a few days, as well as
sent emails to support this did not work.

The only response I got back was, "Our techs went out of our way
to help you." No correct me if I am wrong but hows that possible
when the only thing they did was email me a list of IP's that I
setup myself?

After emailing about every email I could find and only recieving the above
response I decided I would send a fax to the president of the company.
Well I never heard from them after the fax was sent, so I am just
guessing but I am sure it never got to him.

Anyways I would not recommend them to anyone as they have
absolutly no tolerance for supporting there systems. As far as
my experience was concerned.

Sales was great tech support was not there.

Thats my 2-cents on the experience I had with BurstNET.

Regards,
Ray

Just a little tip for you.. Sean Rosler is non-existant. And I mean that litteraly. He is not even an employee at burst.net. i have spoken with several people. Shawn Arcus, the owner of burstnet, is the one who calls himself Sean Rosler. If you do not believe me, email me, and I will prove it (i have a screenshot of an aim message which proves it.)

I wouldnt use them for several reasons. onothing but trouble.. for one, they overbilled me by over 400, and before i could get it paid went to $800. They also un-bound all of My IP addresses, leaving over 100 of my clients pissed.

Don't use them, trust me on this one. Shawn Arcus will never talk to you anyways, ive been told his customer motto is "**** em'" which isn't really professional at all. (Then again this is only what i've been told.)

Tony

(Sean/Shawn/Weasel Boy -- you are the only company i know yet who deserves this message, and if you need the definition of "libel" or slandering.. just call my lawyer. You have his number.)

:D

Oh, and lets not forget their building has the word puppies on the side.. ha ha -- wish i had never used them in the first place.

"Sean Rosler
Online Rep."

He's the online rep. of Shawn Arcus!@#!!$ :angel:

Originally posted by TonyGM
Just a little tip for you.. Sean Rosler is non-existant. And I mean that litteraly. He is not even an employee at burst.net. i have spoken with several people. Shawn Arcus, the owner of burstnet, is the one who calls himself Sean Rosler. If you do not believe me, email me, and I will prove it (i have a screenshot of an aim message which proves it.)

I wouldnt use them for several reasons. onothing but trouble.. for one, they overbilled me by over 400, and before i could get it paid went to $800. They also un-bound all of My IP addresses, leaving over 100 of my clients pissed.

Don't use them, trust me on this one. Shawn Arcus will never talk to you anyways, ive been told his customer motto is "**** em'" which isn't really professional at all. (Then again this is only what i've been told.)

Tony

(Sean/Shawn/Weasel Boy -- you are the only company i know yet who deserves this message, and if you need the definition of "libel" or slandering.. just call my lawyer. You have his number.)

:D

While I haven't been thrilled at all w/ their support (except for brad) or their billing dept. I think you are going a little too far. If you're going to post something like this, why email? Post your proof here or don't mention it. What will you show a gif of your AIM? Gif's can be altered via photoshop very easily. What are you talking about sean/shawn??? They are a public company. I do find that bizarre as I thought public company's needed at least 150 - 300 employees before going public and sean has said there are only 15?? Anyways, if what you say is true, please provide more details. But like it is your post seems like you're a competitor just bashing....

It wouldnt surprise me if what TonyGM says is true, a lot of things that I have head from Burst and heard about Burst just do not add up.

At least two people from Burst have lied to me as previously stated.

Thanks.

Originally posted by dwh
They are a public company..

I'm quite sure Burst is not a public company.

Originally posted by dwh

They are a public company. I do find that bizarre as I thought public company's needed at least 150 - 300 employees before going public and sean has said there are only 15

Why do you think they are a public company?

http://www.burst.net/company.shtml


The privately held and debt-free company, based in North-Eastern Pennsylvania, services clientele in over 100 countries around the world.

They are definitely not a public company. You'd better brush up on your reading regarding the requirements for a company going public, too. If they were a public compny, I wouldn't buy any of their stock, I can say that. Public attitude is a pretty good indicator of private doings.

geez, I remember reading about it in a website somewhere. Hmm, maybe it's another burst??? I even remember their stock price was going low and I even spoke on the phone w/ someone @ burst billing about it and she went along with it being public and telling me how they were growing blah blah blah....

Oh well, they aren't the most honest people around so of course she'll play along...

I just looked it up and now I understand the confusion I had. BRST.OB I think they lost their nasdaq listing because it wasn't .ob before....and now are pink sheet. But they are burst.com not burst.net. Dammit. No wonder. I should have known from their unprofessionalism....

sorry for misleading..

Originally posted by Peeps
They are definitely not a public company. You'd better brush up on your reading regarding the requirements for a company going public, too. If they were a public compny, I wouldn't buy any of their stock, I can say that. Public attitude is a pretty good indicator of private doings.

I agree w/ you....I truly was puzzled how they could be public w/ their attitude....darn. I really feel a lot less comfortable now...

As to the requirements, I do believe that 150 employees is a fact...I know a few ceo's of tech companies that went public and remember one of them telling me they had to hire like crazy to meet the requirements to go IPO.

This is all quite amusing!

Feel free to make appointments to come in and meet myself, as well as our CEO Shawn Arcus...
And you'll see just how professional of a company we really run. And you may look at our drivers licenses if you so desire.

Lexton = 14 year child. (puppies? what the heck are you talking about...we are in an office complex here at 1000 South market Street in Bloomsburg)

SuperDon: << "They also said Sean does not use AIM, although a couple of weeks before I was talking to him on there. " >> I have never used AIM, nor will ever...You spoke with me on Groopz..our onsite java chat program...which I also am very rarely on myself. The offer I made you was if you ordered the same day...you said you preferred not to and would contact us when you got back from vacation. I stated we would have to renegotiate then...the deal offered was an right now offer only.


CWDHost: We have done nothing but assist you with your server, bent over backwards to do extra work for you, and this is how you speak about our company? Isn't this the same person that begged us to set up your server the same day ordered, and we had it up and running within about 2 hours of placing your order? I have personally answered several of your support tickets with extra effort.





I guess some clients you just cannot please.
If you do not like our company, you are free to move on...that is your choice.
Maybe you would be happier with a company with only 1-2 employees...that can go out of business at any time.


All I can say is that BurstNET is a larger company, with more employees, than just about every host that frequents this forum...and THAT'S A FACT.


Sean R.
BurstNET

So you have time to answer queries on here but no sales emails?

Thanks.

SuperDon: As I told you, I do not have your emails, as the tickets are assigned elsewhere. I hae asked you several times since you have been posting here to email me directly again with all info, and I would be more than happy to assist you, and you have not done such. I am waiting for you to get back to me.

Sean R.
BurstNET

erg.

Hmm i feel pretty bad for saying all of these things. I am a) very confused.. and b) all the things ive heard are from an ex-burst employee? Maybe he's just telling me this **** to give burst a bad reputation? I guess honestly the service wasnt really that bad up until about a montha go, when i got that $800 bill? And The billing department also does very well, I dunno, i've just been very mean about it all.

One question before I give up (Aimed at burstnet, please)..

Why will sean rosler, or shawn arcus never talk on the phone? This whole belief started because i was trying to work out a deal with one of them, and was told daily they were not there, or that they were at the new noc, which has no phones?

Please let me know, and Sean/Shawn (whoever you are, i dont care anymore) i will have the rest of the money paid off in check tonight, could you guys PLEASE call me, 7195489477, and help me get all of these things fixed? Or work out a deal for another server, but smaller, so I can start over again?

Heh.. Could you also have the guys on AIM unmute me?? Please?? User LextonNET

TonyGM:
We have no desire to do business with an individual of your character.
You consistantly compliment us publicly, then you turn the other cheek and say negative things in th next post....you have two faces...all this after we have done nothing but lower prices after you practically begged us to so you could afford our service. You have blamed us for the fact that you ordered service from us, that you could not afford, and ended up having to close your webhosting company because of it. That is not our problem, and we can do nothing more to provide good service to you than we have done for you for the entire time you have been a client.

You have posted false information about us so ludicrous that I don't even need to defend/reply to it...all we can do is ignore you. It is so far fetched that is is actually amusing to us, and I hope the readers to this forum are laughing as well.

I feel bad saying this, but please take your business elsewhere.


Sean R.
BurstNET

<< I guess honestly the service wasnt really that bad up until about a month ago, when i got that $800 bill? >>

This is what I am trying to get across to you...
You ordered the service, we supplied it (and the service was good..as you even admit), we did not force you to order service you could not afford...so how can you be angry with us?


<< Heh.. Could you also have the guys on AIM unmute me?? Please?? User LextonNET >>

At this point, our staff doesn't even want to converse with you anymore. Enough is enough.

<< Why will sean rosler, or shawn arcus never talk on the phone? This whole belief started because i was trying to work out a deal with one of them, and was told daily they were not there, or that they were at the new noc, which has no phones? >>

I personally do not speak on the phones to most clients. It is not my job.
I will make exceptions once in awhile for extremely large clients, but very rarely anymore do I handle the phones. I handle mostly managerial tasks, (server setups, PR, online advertising, general operations), and some online sales/support contact...but rarely live customer interaction. My schedule is based on when I need to get things done, as oppsoed to when the customor needs me (which is the job of other staff members here).
Shawn never comes into contact with clients, and deals with internal business matters & financing, etc...Try calling up Verio and ask them to speak to their CEO...see what they say...I bet you don't even get to a VP. We are not Verio, but you get my point...

Sean R.
BurstNET

It is obvious you didn't even read the entire post I put here, if you did you would have seen this part in the very begining:



Sales went vary well and smooth. Had me setup in about 3 hours.

After that I needed more IP's got those quickly.


So as you can see I wasn't entirely un-happy with the service I received. Instead of only looking at some points look at them all.

But for the part you did reply, how about some real facts, as in here are the Ticket numbers and the times I sent them in as well
as the response dates and times:

Originally sent:
Ticket Number: 37148
Sent by" "Ray" ray@cwd-solutions.com wrote at 2001-08-13 12:58:44 :

First response: Was an immediate auto response.

Second response:
Sent by: "J. Nick Koston" nick@burst.net wrote at 2001-08-14 09:19:44 :

Not a bad response time.

My response:
Sent by: "Ray" ray@cwd-solutions.com wrote at 2001-08-14 14:50:42 :

As you can see I responded back within 5 1/2 hours.

This ticket has never received a response from you after that time.

Next ticket I can mention:
Ticket number: 36777
First sent by: "Ray" ray@cwd-solutions.com wrote at 2001-08-10 20:04:51 :

First response auto reply.

Next response from you guys:
Sent by: "John Heiselmoyer" john@burst.net wrote at 2001-08-14 00:20:23 :

That looks to be roughly 4 days later. That would be pretty bad support response time.

My response:
Sent by: Ray Monday, August 13, 2001 9:24 PM PST different time zone.
Can only give you our time sent as your system never picked up the ticket. So I would assume this has to do with your support system not working properly.

Next response from you:
Sent by: "John Heiselmoyer" john@burst.net wrote at 2001-08-16 00:30:03 :

This was you guys saying your going to close the ticket because you didn't hear anything from me. Even after I called and left 2 messages on your answering machine as well as TRIED to speak with someone in AIM that ignored me.

I reponded again on: Wednesday, August 15, 2001 9:40 PM PST
with the original response I sent.

I can post other tickets that never got responded 2 but you know which ones those are.

Now for those that want proof of the tickets please visit the links below:

Ticket Number 37184
http://sysadmin.burst.net/review/?id=37148&secid=kmwkqKMVzA

Ticket Number 36777
http://sysadmin.burst.net/review/?id=36777&secid=hJ_RG1wtZ3


Here is another one I never even got a response to:
Ticket Number: 37461
https://sysadmin.burst.net:449/review/?id=37461&secid=LluKWydsFc

At least one of us can prove there facts here, unless you delete these tickets before anyone else sees them.

Speak the truth it only helps you in the long run.

Regards,
Ray

This material does not belong in the forum, and I'm not posting anything further.

If you want to continue doing business with us, we want you to publicly post an apology and a statement that you have no evidence that the comments you made are true, and then we will consider it. At this point we are rather displeased with these false statements.

Sean R.
BurstNET

CWDHost:
This is not the place for support, and we will not respond to support inquiries here.

Ticket # 36777...never responded to on your end...as the ticket shows.
Ticket # 37184...dealt with verbally on the phone recently.
Ticket # 37461...forwarded to DarkOrb...this is a Cpanel issue.

Sean R.
BurstNET

Mods, please feel free to delete this entire thread.
I agree that it does not belong here, and am tired of such non-public issues being posted as well. We agree this is not a tech support forum for our clients.

Sean R.
BurstNET

Hmmm seems this is the first time in my entire life i have heard burstnet asking for a apology.. odd.. If they are so ludicris, why do you wish to get a public apology? I will not apologize for what I was told (you already know who told me all of this anyways.) Also.. The servers you sold me did not work at any point. to refresh your memory..

Bineye.lexton.net, Faulty Hard Drive, and 128mb memory short, it's entire life before canceled.

Darva.lexton.net, fault OS installation, resulted in continuious core dumps. Also was short 96mb RAM.

Now, I am not sure if you are talking to me re this public_apology, but if anyone owes anyone an apology, it is you guys. The only person which has been comforting was Joan, when she finally took a look at my bill for me. This was only accomplished after I threatened to post the entire bill, and record on web hosting talk the first time, please explain this to me.. without getting angry. Sean.

-- Tony

I am not posting tech support questions as I am no longer a customer of yours, this is just a post on our experiences. If none of it was an issue would'nt need to be deleted.

Also as you might have read yes you did receive responses but your system obviously never forwareded them to you.

Things speak for themself.

Regards,
Ray

If you want to continue doing business with us, we want you to publicly post an apology and a statement that you have no evidence that the comments you made are true, and then we will consider it. At this point we are rather displeased with these false statements.
I'm a rather disinterested 3rd party reading all of this, but I took a look at your Policies and Service Agreements and didn't see anything that would support something like this.
Take my advice, and learn what I had to learn: get thicker skin.

CWDHost: looking at your support tickets to BurstNET, from what i understand, you are asking them to install an SSL cert and to check what is wrong with your file permissions ?

I don't think that is BurstNETs job to install a cert for you and change the files permissions.

installing an ssl cert is not that hard in WHM and changing f. permissions are not that hard either just do chown in ssh.

You got a dedicated server with them and that is your job to admin your server.

Sean, Why do you want all of these posts deleted, were you talking to me about the apologies?

Another thing I thought people might like to know -- Last night after my engaging conversation with Eric, I was Aimed, and warned by:

BurstNET
BurstCEO
BurstNETDevel

and 3 other poeple, which have never, and would never have a reason to contact me. Each only said "hi" before sending my AIM to the moon.

I 100% completly agree with you, but if I am given a product WHM and CPanel 3 and they do not work as advertised should I sit and
SSH in and do the things that are supposed to work already with ease? No I should get what I was told I would get from there site.

Problem was the WHM didn't work properly for the SSL would'nt install certs.

Now if indeed they did not want to support such an item should'nt they just say "This is somethig you need to fix yourself" Not we will fix it propmtly?

But yes all issues other than "Already Installed Software Issues" are my issues to deal with.

This was an issue of more the WHM was'nt doing it properly. Don't advertise


BurstNET Technologies, Inc.™ MANAGED dedicated servers are a perfect solution for popular sites, a large company, an online mall, or reseller/presence providers.

That you are providing Managed dedicated servers if indeed you are not.


Your basic contract with BurstNET™ includes system administration


Regards,
Ray

hmm im not sure if they are talking to me about apologies or what, but i think burst has alot of weird things going on lately, maybe they've been abducted by crack-smoking aliens, and were replaced with the former "clampets" -- seems that way doesn't it?

I just want to make money using a stable dedicated server, not play rocket scientist, to find out that my IP addresses were all unbound.

I think the WHM/Cpanel issues are directed to Nick, and Nick is infact a very pleasant person to talk to, even with some tough tech Q's this guy is a genius :)

Also, you might want to check http://support.cpanel.net

Overall, we have had a good experience with BurstNET, like i said before they are not rackspace but for the best value ,BurstNET is one of the best.

<< as I am no longer a customer of yours >>

Actually you are still a BurstNET client, your server is still up and running, and you have not issued a cancellation form. An online cancellation form is required if you wish to cancel your service. You agreed to this policy when you filled out the order form for initial service.
Just fill out the cancellation form, and we will be more than happy to cancel your account for you.



The BurstNET dedicated servers ARE managed...and we do provide system administration for them. CWDHost did have some problems with the Cpanel/WHM software, and unfortunately our staff could not fix it...it had to be redirected to DarkOrb for their assistance. We also must wait for a response.

Sean R.
BurstNET

alright im shutting my mouth, no more posts in this forum for me, i think the guy that told me all about shawn arcus really being sean rosler is on drugs, so forget anything I said.

Burst have funw ith your web hosting business, im paying my bill then getting the hell off this computer, and best of luck to you.

See you.
Tony Mitchell