What do you guys think of it?

I'm quite surprised at the results thus far.
I was considering purchasing a Raq from them, so thought I'd test their support first.
I found them to be rude and uncooperative.

What do you want for $99 a month?

Originally posted by SoftWareRevue
I'm quite surprised at the results thus far.
I was considering purchasing a Raq from them, so thought I'd test their support first.
I found them to be rude and uncooperative.

Their response would depend on your attitude as well ... Think about it, support people have more than enough to deal with - surely there are better ways to "test" the level of support?

I signed up with them some 2-3 months ago, and did not experience a single problem to date. They are also getting better by the day.

At the end of the day, the choice remains yours ...

Rgrds,

Johan

Originally posted by afriq
Their response would depend on your attitude as well ... Think about it, support people have more than enough to deal with - surely there are better ways to "test" the level of support?:eek: Did I mention my method of "test"?? Perhaps I should now :rolleyes:
As a matter of fact, all I did was watch their live chat room for a half an hour.
After that; I would not even consider them an option.
I actually felt sorry for the people they belittled. There are much better ways to handle support issues.
And the way they always seemed to enjoy putting down WHT all seemed a little too contrived to me
:rolleyes:

After that; I would not even consider them an option.
I actually felt sorry for the people they belittled. There are much better ways to handle support issues.
And the way they always seemed to enjoy putting down WHT all seemed a little too contrived to me
:rolleyes: [/B]

Sorry to hear that - I've never used the chat room myself ...

I have used the R/S support chat three times for support issues. I found the responses to be efficient and courteous. Realize, please, that typed responses in a chat environment are curt.;)

I was interested in answers to my questions and I received those answers.

C'ya,

- Crabby

With rackshack you should always use the trouble-ticket system in your member log-on area. There's no way for a non-member to test that. It's the only way I've gotten consitent results. Also NEVER reply to the person who is helping you. ALWAYS go back to the trouble ticket area, paste the email as reference and reply back that way. I find they tend to ignore personal replies but always handle trouble-tickets. Plus, this keeps a record of your problems and they write a note on it's resolution. Works well for me.

I couldn't expect more from a $99/m high-volume host. I'm satisfied, the deal is outrageously good and you've got to expect trade-offs in support. I was considering co-locating a raq for pricing reasons before I found them. With co-lo there'd be NO support!


-dale