I know that this may be controversial (?) but it is not my intention to start a discussion on this issue. English is my second language and I simply need some help in formulating a letter telling a client, in a polite way, that we can no longer host his accounts on my server as they are using to much of the servers resources. - This clients accounts are very busy compared to other accounts on this server, and they uses a lot of the servers resources - some of his accounts, not all but some of them, are constantly listed among the top processes in WHM. So I need some kind of standard letter for a situation like this one. Can anybody here help how to formulate it correctly?

Thanks
John

Is it an unlimited account please?

What does your TOS say?

Would be needed to know in order to write a good mail.

Originally posted by nogi
I know that this may be controversial (?) but it is not my intention to start a discussion on this issue. English is my second language and I simply need some help in formulating a letter telling a client, in a polite way, that we can no longer host his accounts on my server as they are using to much of the servers resources.

Well, you can write pretty much what you did above. Be honest but firm, and offer an alternative if possible.

Your English seems quite good, btw.

-B

Yes, it is an unlimited account but considering the resource usage he is actually near the point where a dedicated server would be the best solution. He asked for it once but didn't like the price :)

John

Yes, it is an unlimited account but considering the resource usage he is actually near the point where a dedicated server would be the best solution. He asked for it once but didn't like the price

If that is the case then i can see no grounds whatsoever for you to ask them to leave, it really is your responsibility to honour your offer, if you say unlimited and then you ask him to leave for using too much resources, then that would make your original offer at the very least misleading if not fraudulent, or am i missing something here.

Of course you can ask him to leave. They're your servers. You have the right to pick and choose who you have as clients. If the client is abusing server resources, and treating the server like its his own, then kick them, for the good of all your other clients on the server.

Of course you can ask him to leave. They're your servers. You have the right to pick and choose who you have as clients. If the client is abusing server resources, and treating the server like its his own, then kick them, for the good of all your other clients on the server.

Then they should not advertise UNLIMITED , it makes me mad that these companies advertise unlimited, undercut the good hosting companies with there crazy prices and unlimited this and that then start bleeping because the resources are being all used up, it is wrong and immoral and i cannot understand anyone defending unlimited advertisers that moan over usage.

Stand by your offers, if you cannot then dont lie about what you can offer, simple rule really.

Originally posted by jablunka
Then they should not advertise UNLIMITED , it makes me mad that these companies advertise unlimited, undercut the good hosting companies with there crazy prices and unlimited this and that then start bleeping because the resources are being all used up, it is wrong and immoral and i cannot understand anyone defending unlimited advertisers that moan over usage.


Funny you put the blame on the companies offering UNLIMITED deals but not those who SIGN UP for it. :rolleyes:

Funny you put the blame on the companies offering UNLIMITED deals but not those who SIGN UP for it

Your dead right i blame those that advertise it, it is lies simple as that,

Now if someone comes on here and complains that they had there account taken down that was unlimited then i would say to them what do you expect, but in this instance it is not the customer complaining but the service provider, the one that advertised unlimited.

In addition it is usually the inexperienced and the new to hosting (like i was at one satge) that fall for these lies and the naiveity of the customer does not excuse plain outright lies.

I don't think he (provider) was complaining at all. He only wanted help for a letter.

It doesn't matter if they do sell UNLIMITED hosting or not, i'm quite sure they have a TOS that covers all account terminations.

A lot of people sign up for UNLIMITED hosting accounts without reading the fine print, who is to blame? Not the provider in this case.

If that is the case then i can see no grounds

As said in my first message I didn't want to start some negative discussion on this. You have your opinion, that's ok but unlimited domains with us is not = unlimited resource usage. There comes a natural point where one should get a dedicated server. But that's not really the issue here. They're acting as if it were their own dedicated server already. Being in a shared environment also means being good neighbours. Some people are just to busy and greedy in my opinion.

John

OMG net-trend are you seriously defending these guys?

Dress it up how you like, refer to the TOS as much as you want it makes no difference, if you advertise unlimited you advertised it, simple.

He admits it is unlimited and then whines when someone takes him at his word, then to cap it all off he comes on WHT and gets defended, unbelievable.

Guys that do unlimited space and bandwidth are the worst thing in this industry, they give it a bad name and you are doing a diservice by defending them.

Dont blame the client for believing the lies, blame the service provider for lying

jablunka please do not hijack this thread re my earlier messages. We all need some positive input to make the day ;)

John

Thanks Bob, for your sound advice.

John

Originally posted by jablunka
OMG net-trend are you seriously defending these guys?


Oh no. Please don't get me wrong here. I only replied as such because of your earlier post.

IMHO, unlimited hosts exist only because there is a market for them.

Was it an UNLIMITED DOMAINS package, or unlimited space/bandwidth? If it was just unlimited domains then give them something like this:

Dear ClientName,
We regret to inform you that due to excessive resource usage we can no longer support you on your existing plan. We ask that you either upgrade to one of our dedicated server packages or find an alternative host. We suggest that you check the WHT Forums at www.webhostingtalk.com to find a suitable host, or check one of the many online listings.

Regards,

YourName
Your Position
Your Company

OK nogi i will not "hijack your thread" as you put it, suffice to say we disagree on this and good luck in future:)

I don't think he (provider) was complaining at all.

You're right :) I we not complaining about anything :confused: I needed some language help.

John

If you sold your client unlimited resources then you should provide them. Simple really.

nogi, firstly your english is far better than many people, even some of those from england :)

In regards to asking him to leave, just be honest, explain that the current situation is affecting other clients due to the resouce usage, and try to offer him some options, don't just say bye but try and help them out a little in finding a good solution, because then he'll remember you as the host that helped him out when it was time to move, rather than just a host who booted him off the server.

If you were offering unlimited space/transfer and you don't have anything in your T.O.S to cover extreme resource usage, then be prepared for some comeback on that, although it depends on the client.

But you mentioned "unlimited domains" so hopefully that's all you were offering.

Anyway, good luck :)

Originally posted by jablunka
Then they should not advertise UNLIMITED , it makes me mad that these companies advertise unlimited, undercut the good hosting companies with there crazy prices and unlimited this and that then start bleeping because the resources are being all used up, it is wrong and immoral and i cannot understand anyone defending unlimited advertisers that moan over usage.

Stand by your offers, if you cannot then dont lie about what you can offer, simple rule really.
What is "UNLIMITED" ? Unlimited domains? Sure you can promote that. We don't. We promote "Multiple Domains", as I believe it's more accurate.

But even if you offer Unlimited domains, this doesn't mean they can use Unlimited resources. The issue here is that the client is using way too much of the server's resources. I think you've confused Unlimited Domians with Unlimited Bandwidth/disk space, which we all just love. ;)

unlimted plans dont have to include unlimited server resources.
i know someone that could easily only use 5 gigs of bandwidth and maybe 100mb of space, and cause your server to overload on system resources due to some perl programs he has.

resources are a different angle than unlimted bandwidth or space. I think it is ok (not defending unlimited plans) to advertise unlimited bandwidth but have a clause for system resources.

I could easily use up all your bandwidth with little resources used if I posted a jpeg to every porn site on the internet... That would be a different topic also... so unlimited plans can have exclusions.

Thus their is a difference and it should be handled professionally and honestly. Read the clients his rights and TOS, AUP you have and then let them go.. maybe even offer them to a competitor if they do not like your dedicated prices, no use making a enemy on this issue

Originally posted by jablunka
OMG net-trend are you seriously defending these guys?

Dress it up how you like, refer to the TOS as much as you want it makes no difference, if you advertise unlimited you advertised it, simple.

He admits it is unlimited and then whines when someone takes him at his word, then to cap it all off he comes on WHT and gets defended, unbelievable.

Guys that do unlimited space and bandwidth are the worst thing in this industry, they give it a bad name and you are doing a diservice by defending them.

Dont blame the client for believing the lies, blame the service provider for lying
You have Unlimited Domains and Unlimited resources confused. Do yourself a favour and educate yourself with these 2 terms, before you make such brash comments. :D

I dropped out of this thread basically at nogis request, however nogi has not asked those that are "defending" him to stop with this line and due to Aussie Bobs remarks i feel that i should respond.

Ok Aussie bob you stated

You have Unlimited Domains and Unlimited resources confused. Do yourself a favour and educate yourself with these 2 terms, before you make such brash comments.

Aussie Bob please do yourself a favor and dont presume to think that i am unaware of the difference, please read the whole thread before YOU make such brash comments :)

Secondly my first post was in response to this

Yes, it is an unlimited account but considering the resource usage he is actually near the point where a dedicated server would be the best solution. He asked for it once but didn't like the price

He said it was an unlimited account, not domains, not badndwiddth, sub domains space and so on, he said unlimited account, not me and it was to that that i responded and if you read the very first line of my response

If that is the case then i can see no grounds whatsoever for you to ask them to leave

Like i said "if that is the case"

My response was qualified and in response to his own words.

I stick to my original statement, anyone and i mean anyone that offers unlimited space and bandwidth is a liar and they are ruining this industry and i am shocked that anyone would defend this in any form.

Nogi i do not mean to thrash your thread i am only responding now to comments directed at me.

unlimted bandwidth and space is not a lie... have you tested everyone that has posted a sale for a unlimited account ot match what they say.. maybe this person can buy bandwidth from multiple providers as needed to fullfil the request, and buy as many servers needed to fullfil the space allotment posted?
though at some point in theory there woudl be stopping point, dont call unlimited plans "lies" unless you can test each unlimited account offered to prove it. In theory, there is no unlimited.. but thats just theory.

unlimted bandwidth and space is not a lie

Give me a break, do you really believe that?

unlimited is in perception to client, not you...
if a client uses bandwidth freely on his own on my account... i could add more and more bandwidth to his plan and him not know it.. as long as he is happy that is what matters, even if his unlimited plan is only using maybe 75 gigs a month.

Unlimited is not always a infinite number... its whatever the client uses that make him happy. Which could be 8 gigs, 50 gigs, 200 gigs... whatever.

Unlimited is perception of customer, not you.. thats why it is not a lie.

Unlimited is perception of customer, not you.. thats why it is not a lie.

Yeah youre right in the same way it is the perception of the reader when a supermarket magazine sees "elvis dancing on the moon with marilyn monroe"

jmb1881 i dont want to get into an arguement with you and lets just agree to disagree that unlimited actually means not unlimited:confused:

that is true to a point.. i am just stating to some its not a lie.

consider this, i might only have 10 gigs available to give a client.. when they get to where they need more bandwidth i add it..all along the customer thinks their on a unlimited plan, even though I only had 10 gigs originally to give them.. i just bump them up as needed each time.

It might be unfeasible in business to waste so much resources on a client paying 2.95 a month, but it could be tech. done.

Look at Google.com.. they have what.. many thousands of servers possibly and they use up alot of bandwidth, but you dont see them having a "bandwidth problem"?

Anyone know how much bandwidth google uses in a day?

They have just over 10,000 Networked Servers. They use a LOT of bandwidth.

Don't you think this has gone a little far off topic?

They guy was just asking for help in wording an email to a client and it's turned into the unlimited discussion thread # 12,345,603 :rolleyes:

Originally posted by jmb1881
unlimted bandwidth and space is not a lie...

Offering a large amount of bandwidth but not enough cpu cycles to use the bandwidth is very misleading to the customer and seems to be a very poor business practice. If you want to offer unlimited bandwidth, at least have a decent setup for your system and be able to offer a hard limit on memory usage and concurrent processes in your TOS.

certainly agreed with above post.

you could easily network thousands of servers for this... so unlimited is not always a lie

jmb1881 you really need to understand the word unlimited,

Anyway Xeromedia is right, this is off topic and i think we need to get it back on topic.

hmm. i know i understand the word unlimited... it comes from
limit meaning a stopping point and un...meaning not
origins of the word from the early greek language.
Meaning of total word, no stopping point...
But how do you know this to be true if you cannot obtain a stopping point?
People once thought the world was FLAT for a long time, until it was proved incorrect. The point is.. you can provide perceived unlimited anything..it might not be in the best interest of the company to do this for a low price, but it can be done

Originally posted by jablunka
. . . Aussie Bob please do yourself a favor and dont presume to think that i am unaware of the difference, please read the whole thread before YOU make such brash comments :)
You're going off about Unlimited bandwidth/disk hosts. They're the scum of the hosting industry. Couldn't agree more. But this situation has nothing to do with that. You misunderstood the word "Unlimited" and just assumed that it meant Unlimited resources, whereas we're talking about unlimited domains.
I stick to my original statement, anyone and i mean anyone that offers unlimited space and bandwidth is a liar and they are ruining this industry and i am shocked that anyone would defend this in any form.
Of course that's true, but that is not what Nogi is offerring. :)

Aussie Bob my initial posts where with regards to an unlimited account, the clarification part of that came later on by nogi in a later post, by which point the subject was a lot more generic and not soley aimed at nogi, in addition at this point nogi asked me to stop "thrashing this thread" i agreed and backed out, all my future posts where in response.
I say this to explain that my comments where not brash but all used in context to the discusion at that point.
If nogi only offers unlimited domains within a set bandwidth that is a different proposition but that was not made clear at any point, a question was asked if it was an unlinited account and the response was yes, no qualification at all, and to this point we are really none the wiser than the fact that he does offer unlimited domains.
Only later did the clarification come and even then vaguely.
My point is this, i respond to what is posted, maybe i should have asked more questions but i felt ok with the information received, and based on that i feel my posts were correct.
That said i am glad that we all agree that those that offer unlimited space and bandwidth are ruining this industry.

It's no big deal. I saw the Unlimited part too, and just knew it didn't mean Unlimited resources, as I know Nogi's business. :)

ah ha that inner circle:)
Ok hopefully this will get back on topic now:D

Originally posted by jablunka
. . . Ok hopefully this will get back on topic now:D
And spoil a good thread? :angel:

OK nogi i will not "hijack your thread"

:stickout:

John

Was it an UNLIMITED DOMAINS package

Thanks Joseph_M - it was unlimited domains - not disk space or bandwidth :nuts: - thanks for the letter :)

John

No Problem whatsoever, I hate people that jump to conclusions *cough* See People Referring To Unlimited Diskspace/Bandwidth *cough*:p
Good luck with your business, and may all of these pesky resource abusers rot in 404-related hell.

I agree with all of you. Hah!

Except the "Your off topic" Although it is off topic, it is a good discussion to have and if this is the place it occurs, so be it.

I was once one of those Unlimited Host, but I in my terms of service which I include my right to change those TOS at any time.
Also included in the TOS were certain exceptions to the unlimited feature. No one customer is allowed to utilize more than a certain % of server or conection resources.

I soon learned that Unlimited was a bad idea for me. Not to say it is a bad idea for host that have the true ability to provide that service. I did not after a short period of time. I also had customers that where not on unlimited plans that had spikes that slowed the network to a crawl. My solution was to honor my agreement and foot the cost of a dedicated server on a connection that could stand the kind of resurces those clients needed.

It is also helpful to know what kinds of clients are going to be the kind of clients that are going to demand a high percentage of resources. (IRC CHAT which is a bad idea anyway, Large Adult Sites, Adult Sites that submitt to very popular TGP gallerys and so on) I did not allow those types of clients on any of my plans, untill I was able to serve them without bogging down my resources.


In short, don't offer anything unless you are positive you can uphold your end of the deal and have a detailed TOS to cover your a**.

Good to see Joseph_M and nogi in such humorous agreement

And nogi surely you can do better with these little digs

OK nogi i will not "hijack your thread"

Out of context and edited, very poor, you yourself never qualified your accounts until later on, no good trying to cover your tracks now with edited quotes.

Joseph_M great contribution

No Problem whatsoever, I hate people that jump to conclusions *cough* See People Referring To Unlimited Diskspace/Bandwidth *cough*:p

I also hate people that jump to conclusions *cough* good job no one jumped to the conclusion *cough* that if you list an account as unlimited that it means exactly that*cough*good job everyone jumped*cough*to the same conclusion that unlimited account meant only domains*cough*.

And may all those that have been falsely been lead into 404 hell find an honest and truthful host.

It is all covered in the TOS off course. There is a difference between 'using' resources and 'abusing' resources. Any client are asked to read the TOS prior to signing up so they all know that unlimited domains are inside their disk space and bandwidth limits as well as they're allowed to use the resources in a decent manner:

...The reason for these rules is that many accounts are hosted on a server in a shared environment. Therefore we can't allow a few clients to use all the system resources so that all other clients suffers because of it.

So unlimited domains yes, under certain restrictions which they're told about before they chooses to sign up. - Also this is not 'ordinary' accounts, they really (ab)uses the resources. As for resource usage the same rules apply to all accounts whether they're unlimited or non-unlimited accounts.

John

Interesting thread. I've always thought that the concept of "unlimited space", "unlimited domains", and "unlimited e-mail accounts" was a bit silly.

If someone comes to any of these hosting companies and says - ok great, I want to build a Hotmail clone with 1 million e-mail accounts and I need 500GB of space... is that promise really ever going to be honored? Of course not. So it is misleading.

Non-metered bandwidth can be ok as long as you limit the categories of accounts who can partake. (i.e. no adult, no database-intensive apps, no warez-type sites which you wouldn't want in the first place anyways, etc.)

But in answer to the original question that started this thread :) just politely explain to the customer that they are using a level of resources that exceeds your capacity to provide service to them on a profitable level.

You're in business to make a profit - and thus you can no longer afford to continue under the current structure with them. Explain this politely, offer an alternative for them under your services and/or even a competitive alternative from someone else and they can determine how best to proceed.

Originally posted by net-trend
Funny you put the blame on the companies offering UNLIMITED deals but not those who SIGN UP for it. :rolleyes: Just thought I'd point out that not everyone understands that unlimited isn't possible, especially the avg. computer n00b :)

Chris, thanks for the input. :) I'll add some of these comments.

John

Just thought I'd point out that not everyone understands that unlimited isn't possible, especially the avg. computer n00b

I understand that, except that in this case it is clearly pointed out to customers before they sign up that unlimited domains is inside their disk space and bandwidth limits. :)

John

- The English language

Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in
waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht
the frist and lsat ltteer be at the rghit pclae. The rset can be a total
mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the
huamn mnid deos not raed ervey lteter by istlef, but the wrod as a
wlohe.

So it doesn't matter much whether you can type or spell... :)

- Unlimited

We don't offer unlimited anything because we can't.
3. Users may not make excessive use of XISP’s system’s resources

[...]

4. Users may not exceed stated resource limits

If you offer unlimited anything I think you should be able to provide unlimited everything. Offering unlimited domains is, I suppose, ok. In this case it seems to be irrelavent, the over use wasn't caused by millions of domains...

- Kicking people off the service

If people abuse the service they get the following (after several warnings).
ClientName,

Unfortunately you have broken the Acceptable Use Policy (AUP) that you agreed to comply with when you signed up. The AUP can be found on our web site.

This notice follows several warnings and has immediate effect. Because of your non compliance we have been forced to suspend your account indefinitely. You may contact us on XXX XXXX XXXX or by using the details found on our web site.

You will find a copy of your MySQL database(s) and all the files in your webspace at www.xisp.co.uk/abuse/files/ClientName.zip. This folder will not remain on our site indefinitely.

--
StaffName
XISP (Xanthus Design Ltd)
The telephone number is hidden because it's only given out to our users, not for sales calls, etc.

ClientName.zip usually stays online for about a week.

Ok, so it sounds harsh. But as I just stated in another thread we give warnings at ~80% usage, 100% usage and won't usually take action until the user reaches 200% usage (providing we don't suspect it's deliberate).

alex

Unlimited domains does not always mean "with the full resources to support full, active sites for as many domains as you can cram on there". It can, and in many cases, does mean "as many domains as you wish to host, provided that your email accounts, disk space, bandwidth, and CPU usage does not exceed your plan's limits AND provided that your combined CPU usage does not place an outrageous demand on the servers."

People like absolutes. Yes, this is okay always. No, this isn't okay ever. It does make things simple. They don't have to learn more about the resource in question. ( I know I'm this way about my car: I know basic troubleshooting and emergency repairs, and *that's it*. I am lazy. I don't want to learn how to replace my own brake pads. I'll gladly outsource that task, and anything else more strenuous than checking the fluids, topping them off, and replacing the air filter every once in a while.) They see "unlimited" and they jump. They don't read the fine print. Advertisers are caught between "gotta catch the buck" and "gotta be honest". Sometimes, the advertising companies just give up, use the word "unlimited", and let the chips - and the consumers' money - fall where it may. It's not an attitude I share; but hey - I'm overly cynical and nitpicky to begin with :D

It would be nice if advertisers made it clearer that unlimited domains did not include unlimited disk space, email, bandwidth, or other resources. However, even if they did make it more clear than most of them now do - putting clauses in the TOS, perhaps linking to the conditions on the pages advertising unlimited whatever - would people stop to read them?

I don't like hosts who indiscriminately use the word "unlimited" because they think that they can get away with playing the numbers game, or who use the word "unlimited" without quickly, easily, clearly stating how that term applies and does not - on the same page as the unlimited product being advertised.

Hosts who do what nogi appears to have done - advertised a service allowing for as many parked and / or pointed domains as the client wishes, so long as their other resources are not excessive for a shared environment - is treading the line a bit, but it doesn't raise my hackles quite as much. I do wish that they'd stop using the hotbutton word unlimited, simply because it leads to sloppy thinking and potential client pissoffedness later on down the road.

Next thing you know, MCI starts using "unlimited" to define its Neighbourhood Calling plan - has anyone tested the limits of that unlimited plan yet?

Originally posted by net-trend
Funny you put the blame on the companies offering UNLIMITED deals but not those who SIGN UP for it. :rolleyes:

What kind of dumb statement is that? (haul that statement to court some day they will fall down laughing) Courts virtually always find in favor of the "Duped" customer. Dumb purchase or not, the merchant made an offer.

Customers often purchase by price. Not that anyone that thinks they are going to get somthing for nothing is very bright either but the ultimate blame falls squarely on the host.

Customer shopping for price is going to buy the cheapest he can find usually that meets his needs. I suppose that you have never purchased items based on price?

Pity the fools fool, you are dumb enough to offer unlimited then honor your offer or close up shop like the rest of them.

I would only hope this client has the resources to haul your foolish tail to court.

Originally posted by RandyO

Customers often purchase by price. Not that anyone that thinks they are going to get somthing for nothing is very bright either but the ultimate blame falls squarely on the host.


Wow. Great, let's reward stupidity. And also you seem to refer to me as the one who is having the problem with clients in this thread, before you point finger you mght want to open your eyes and read the thread all over again,

two groups of fools

hosts offering unlimited anything

customers expecting unlimited everything


been there done that learned the hard way..

I could be wrong, but it sounds to me like Nogi is looking for wording to boot a client that is not breaking the rules (or TOS) in any way. Otherwise he could just shut him down. What are the ethics of that?

The word abuse has been used. How do you define abuse? If I get 500gb space, 3gb bw, and unlimited everything else, and I use it, it's not abuse.

I apologise to Nogi. My above post sounds like I'm accusing him of something unethical. I don't mean to. I am just trying to find out the rights and wrongs and responsibilities of running a host.

I think what he is proposing IS unethical, if he sold a plan with UN-limited anything and now he is regretting his business decision then what he is doing is wrong.

He can just rollup the welcome mat like the dozens of others that do this every few months.

I really do wish at times that there was a governing body that handled this type of business behavior on the net.

Originally posted by jablunka
Then they should not advertise UNLIMITED , it makes me mad that these companies advertise unlimited, undercut the good hosting companies with there crazy prices and unlimited this and that then start bleeping because the resources are being all used up, it is wrong and immoral and i cannot understand anyone defending unlimited advertisers that moan over usage.

Stand by your offers, if you cannot then dont lie about what you can offer, simple rule really.


For this first time, I agree with you jablunka.


You offered unlimited, deal with it.

I'm sick of seeing companies undercut their competition with outrageous offers, only to fold when someone actually takes advantage of the offer. If you can't provide it; don't offer it.

Interesting thread. We also strugled with this concept and recently decided to give it a try. However, we also modified our TOS to cover ourselves. The unlimited DOMAIN plans we have are for domains and nothing else. We also have a 10% usage per ACCOUNT on the servers. So host as many domains as you want but note that when you hit the 10% utilization rule you must upgrade or find another host.

We did some research on this and found out that this does work. We even interviewed some hosts that offer this to find out how they do it. Be honest with your customers. Many people have lots of domains that don't use much resources so the UNLIMITED DOMAINS works best for them. There are those that abuse servers and put lots of domains all running forums, or email scripts etc. These accounts will get terminated or asked to upgrade to dedicated server.

So going back to the thread, if these terms are clearly stated in the TOS then he's covered and can ask the customer to leave.

Good luck.

If the program has limitiations should this not be mentioned on the plan page and not buried in the TOS somewhere?

Even from your post I dont understand is this 10% of CPU, Disk space, or what?

Still sounds like "Unlimited" oh yea with limits...

I would think that 10% of a servers revenue (80$ to 120$) is a bit higher than most of these unlimited accounts I have seen advertised.

I just want to make this clear. UNLIMITED DOMAINS means JUST THAT. Nothing else. You can't put everything on your plan page. Customers need to read the TOS. It's a part of life. Everything you do or buy has one and you have to abide by them.

When hosting companies say UNLIMITED DOMAINS, they mean that. It doesn't mean do whatever you want. It doesn't mean, unlimited disk space, bandwidth or spike up the server CPU, memory till the server basically crashes.

If you've ever ran a reputable hosting company before you'll understand that 10% utilization for an account is pretty good. Now some may spike up and down but to consistantly use 10% is more than enough. How many customers do you think you can host on a server that has every account using 10% of that servers resources. Do you think it's fair for other customers to have one user use all the server resources? the answer is NO. That percentage is there to protect the customers. Note: even without the unlimited domain plans we would still have the 10% utilization. One should read and ask questions if they don't understand something. When you read UNLIMITED DOMAINS don't assume it means you have access to unlimited everything on the server. It's just domains (www.domain.com).

Thanks

Oh yeah

Quote: Still sounds like "Unlimited" oh yea with limits...
Actually it doesn't it says "UNLIMITED DOMAINS" not "UNLIMITED" There's a limit to EVERYTHING. Just like I Have costs and epenses of running a business.

Quote: would think that 10% of a servers revenue (80$ to 120$) is a bit higher than most of these unlimited accounts I have seen advertised.

If you're referring to advertisements seen on WHT then yes you're right. We are not the cheapest and we don't do business because of WHT customers. I do my pricing based on how I conduct business and the type of expenses I have. Like I said if every customers used their 10% utilization I couldn't add that many customers. Cost is more than just disk space and bandwidth!

Thanks

Hey Let's face it!

If this guy wasn't overselling and lying about his package, "no pun intendeed", this thred wouldn't even be taking place.
This guy would have no problem hosting the site.

As you can see since he needs a letter to boot the client, there's a PROBLEM.

Unlimited is not tue!

Hope you learned a lesson on deception...