Hello,

we would take a server from ServInt because i read a lot of positive post from this forum, i want know if someone have experience with hardware problem with him, example hd failure ram etc and how much time the tech have replace the bad hardware on your server?

Servint support also problem with your customers? example a account have the email lock or he can't access on cpanel etc

Servint support also problem with your server? server load problem, apache crash, dns problem etc


thank you for your info

Well I can tell you that they do monitor your server there and if Apache fails they will restart it for you. I'm not so sure they would provide support for your clients though. They are there to support you and your server, not to render support for your clients. That would be your job...;)

If you notice a problem and call ServInt, they are very quick to respond and very helpful. In addition to restarting services or rebooting they will attempt to diagnose what caused the outage.

As far as monitoring goes, they do monitor the servers, but how quickly they respond can vary greatly. We had a server out for 40 minutes once before ServInt noticed and rebooted it. At other times they caught it quicker.

Scott

SerVINT is definitly great, they have great support, and they keep a good relationship with there clients.

thank you to all for the answer but my questions was a bit different, i am looking for someone that had hardware repleacment experience with servint and i would know what kind of manage they offer, example if i have a high server load the servint tech will look on it to find the cause? If i have a customer that have problem to read email or he can send email him will fix also this?

thank you

Ps sales department seem to be slow i have mail him this night but no reply yet;(

Hi, i had a RAM stick problems with my server a few months ago. The server loads increasead a lot and make the server crash constantly. The inmediately checked the server and found out the RAM sticks were corrupted. They phisically move the server to another place so they can monitore it closely until the problem was solved, they replaced the bad RAM with new one and placed the server back again to its place.

That happened just in a couple of days with just a little downtime.

Ohter time the loads increased really quick with no aparent reason, i contacted and they diagnose that Tomcat was the reason of those loads and disabled it, everything worked fine after that.

I havent had email problems yet, but im sure that if i encounter those kind of problems they will help me to trace and correct it.

Hope this helped you.
Regards!