One of my non-profit clients has asked for a recommendation for a web-based system to provide customer support.

They are currently receiving 2 to 10 emails a day, and many are falling through the cracks because they are piling up in the staff members inbox.

The thinking is that with a web-based system, they could train volunteers to sort, process, and respond to online inquiries better.

Any suggestions?

I've looked at the usual suspects in hope of adopting a helpdesk or trouble ticket system, but the ones that I evaluated require that you register first with an account name. That is a dealkiller.

Thanks.

Not sure who the "usual suspects" would be, but you might check out Ticketsmith and WebSupport at http://voxel.net/projects/ticketsmith/ and http://websupport.sourceforge.net/ respectively. Ticketsmith might be the one that does the trick for you.

Ticketsmith. For sure.

www.hostscripts.com
has alot of scripts of this kind.

Check em out.

Trevor