I have a dedicated server with Hostingdog.net

On saturday at Noon my server went down. Along with it seems other servers as the Hostingdog.net fourm has gain a lot of posts in recent days due to the outtage.

I have called both their support number and left numerous emails. no response
I've done their support email, MarcD's email, sales, reboot.

i'd use the ticket system but i get a mysql error.


My server and the other peoples servers have been down for over 36 hours. And no i've yet to hear any life for hostingdog.net


does anyone here have any ideas where these cats are at?

I think their cpanel license ran out :).

but if that were the case how is it their site works fine?

i don't recall seeing anything in my dedicated server about the cpanel license expiring.

If the cpanel license expired it would only be the control panel that doesn't work.

if i do a ping to the ips i have i get nothing.

bloody savages

--

I'm in the same boat as i have a shared plan at hostingdog.net. As 13erla stated the server I'm on has been down for 36+ hours. Emails, phone and ticket sytsem have got me no response. I'm disapionted as up until recently IMHO thier service was great.

Here's a bump for anyone knowing where MarcD is :bawling:

Where to go on the team outing

_Icehouse

_Mo and Curlys (darts)

_Family Funcenter Games put put

_Movie


when they do their next outting they should add a

"Learn how to support our customers at a lodge in the mountains"

option. wonder if that would get any votes

Ummmm, that's not good. :eek2:

Let's hope nothing serious has happened to the host.

Their site is back up now...?

At least I see it. :D

Originally posted by LifelessHost
Their site is back up now...?

At least I see it. :D
Hostingdog.net has always been up it's on a seperate server. At least two of its servers are down. Mine is at 64.191.51.34 which is still down.
:blush:

Sorry.. :(

Good luck with getting your site back up!

Downtime is not good.. :bawling:

hostingdog.net their site has always been up.


their customers' sites are not

Well I guess everyone will have some downtime eventually.. :rolleyes:

If their site is up, their email/support might be up too?
Give em a call or.. something.. :confused:

yea thanks, check the first post

Well at least they have their site at a remote location.

no way really?

their site isn't on the same network as the ones they host?

so odds are the servers that host are on some ISP that just shut them down for non-payment

how can i search an IP addy for it's ISP?

I have called both their support number and left numerous emails. no response
I've done their support email, MarcD's email, sales, reboot.

i'd use the ticket system but i get a mysql error.


Sorry.. its late.. must focus eyes.. :blush:

well i guess i gotta find a new dedicated host... damn i just got this one like 2 months ago..

is server4you.com any good?
i've read a few posts and haven't found any real complaints.
i'm not all that concerned about support.. i just don't want my server to go down when i had nothing to do with it... stupid hostingdog

this is really bad.. its been down once a couple of more times but that it was usually because of some 1 hacking in...... but this is the first time its been so long that i cannot get into ftp or anything. when i tried cpanel a 'liscense file invalid' type error came up.

i hope they are up soon, and/or atleast we get a backup of our stuff. this stinks.

the ip address 64.191.51.34 as stated in a previos post earlier in this thread is a nocster ip, therefore I would call nocster and ask whats going on. we have servers with them and have had no problems, it is obvious this company is a reseller of nocster and most likely did not pay their bill.

Good luck, but like I said, your best bet is to contact nocster

Regards

awesome thanks loadthis... i've contacted them. they of course can't give me any information but it's possible that my server is located with them

damn they have great prices.. 1TB/month bandwith for only 99 a month... that's amazing

ok so nocster has my dedicated server.

of course they can't tell me why it's down i have to talk to my reseller. i can't switch to them because i have to talk to the reseller.

i can't talk to the reseller because the reseller has fallen off the face of the earther and is busy orbiting the moon.


anyone have any ideas what I can do?

i'll be verging on 48 hours of down time and have tried every avenue to contact hostingdog.net

there has to be something.

MarcD sold his company after some family troubles a couple of weeks back. Thus, he is no longer a contact with that company. I don't know if Amy and Tiffany are still with the company or not.

someone must still be working there because now their forum is down, probably to halt the conversations regarding the down time.

man that sucks sorry to hear that guys! if you cick the support button it goes back to their main page

Wow still no response from them.. I am begining to get scared if i will get my website backup atleast.. Anything we should do?

Marc sent me an email which I must admit was kinda short and not very informative but I got it!

I will see what happens it (The Email) did not day what the problems was.

I will let you know what if anything else I hear

i haven't received a single email yet.

you are the second guy to receive one. :(

I haven't recieved any email yet....... What a shame :bawling:

this is plain nutty. all i want is my server released so thta i can continue service with nocster and a refund of this months service as this money didn't start till saturday. that is why it went down.
they ate the 99 i paid

Maybe MarcD could do one last deed and see whats going on for you guys...

http://www.bbb.org

yea that would be nice. but it doesn't look like is gonna happen

56 hours and counting.........

thanks John i'm filling out their form now. so if anyone with hostingdog is reading this you best email me soon before i submit the form

the bbb is coming for you marc.

and your job with west corp might be a problem when they find out you registered the domain with a phone number that routes to them

Perhaps you missed my post earlier, but as I said, MarcD sold hostingdog.net a couple of weeks ago because of family problems. Marc is no longer in charge of the company and has not been at this forum since September 5th because he has other things to take care of.

Your issue is with whomever has taken over hostingdog, not with Marc. When Marc was in charge, there was never a negative thing said about the company because he ran a very tight ship.

the site does not state that he is no longer with the company. therefore he is still a part of it in most regards.

it is not my fault he is still mentioned on the site and it is not my fault that the phone number still goes to him.

therefore he is very much still with the company.

Originally posted by Coach
When Marc was in charge, there was never a negative thing said about the company because he ran a very tight ship.

its a shame to see something like this happen, especially to a company that was once regarded as good, seems like someone would put up a notice or something, lack of communication kills

Originally posted by Coach
Perhaps you missed my post earlier, but as I said, MarcD sold hostingdog.net a couple of weeks ago because of family problems. Marc is no longer in charge of the company and has not been at this forum since September 5th because he has other things to take care of.

Your issue is with whomever has taken over hostingdog, not with Marc. When Marc was in charge, there was never a negative thing said about the company because he ran a very tight ship. Well, I received an email from marc himself early today regarding my account so he is still in charge.

Originally posted by Coach
When Marc was in charge, there was never a negative thing said about the company because he ran a very tight ship.

I agree. Marc did run the business flawlessly, but since he sold it, its been going really bad i suppose. I just hope its either back up asap so i can backup my domains.

Marc, awaiting your response :)


-Shak

Originally posted by 13erla
the site does not state that he is no longer with the company. therefore he is still a part of it in most regards.

it is not my fault he is still mentioned on the site and it is not my fault that the phone number still goes to him.

therefore he is very much still with the company.

Uh, no... That's not the way it works. He sold the company. It is up to whomever he sold it to as far as what happens after he is gone.

I'm out of this topic. How it got turned onto a witch hunt on Marc is beyond me.

umm yeah it't prefectly fine now to just close up shop sell all of your paying customer to someone else while leaving them in the dark.. real nice guy..

While I understand he had family problems and needed to sell he could have simply sent out and email to all his customers rather than leaving everyone in the dark and basically saying 'Hey thanks for the business it's been real, but sorry I have sold now so good luck on finding your new provider'

It is sad that thing like this happen when it only give the rest of us who take pride in our jobs serious.

How would we possibly begin to locate who bought the company, so that we could take it up with them as to data loss, backups of our sites and just flat out they have my stuff and i want it back...

This is really not good, and it does tick me off that I didn't hear a thing about this, just all of a sudden I have nothing.

--Where do we go from here?

-Dogspit

it's a hunt for marc because he should know that his name is still on the site. if he sold it then he should have made sure he wasn't linked to it.

if the numbers still goto him then he is the one that will get the heat. so we are giving him the heat till he gets up and responds and tells us who is in charge.

and as jmc67 said... he received an email from marc.. therefore he knows what is going on and should be contacting all of us.

it's a hunt for the guy that knows who is running the company now.

Those who have recieved an email from marc, do you know if the site will be back up soon so that we can backup our sites? or what is happening?

Please enlighten us in that area

Hello we are processing your refund for your September Payment. Refund will be issued via paypal. If you would like your refund to be mailed via Check Please reply back with your name and shipping adress. We apologize for any inconvienence.

That was the message I got.

I have asked for a full refund on both my domains hosting.

I still have nothing from paypal saying a refund came in.

Bernie

I am not sure who Marc sold to or if I should even be replying to this. :( Marc had a death in the family and is away from home at present. I would hate to think the new owners are lacking in the support you are accustomed to, but don't do a Marc witch hunt at present when he isn't around to defend himself.

:angel:

I don't understand why that could not just be said in the 1st place. All it takes is an email. It's understandable. No one had to speak in detail.
The way it came across is that HE did not care and just sold the company off to some guy in the dark....... that's the way it was explained.
I myself always like HD and was shocked to hear that the company was SOLD.
Now that ANON cleared it up, it's more understandable as the the current events.
But whoever is runnin the ship NOW, is doing a bang up job and leavning a once good reputable company with a bad rep, and that's NOT RIGHT!

I don't think people are witchin Marc out, it's that HIS customers did NOT know what happened to him, and had no idea that the company was even sold!

Moreover, they don't even know who their NEW host is. I bet it's someone on this board .....

Thanks,
David K.

Please contact me at mdesciscio@cox.net for any problems. I will try and fix all that I can. Yes I was sending refund letters out yesterday for a few that have called and left me a message.

I do apologize for any problems and will do everything in my power to get everything fixed.

Losing family can make it very difficult to run a business especially when you have to plan for the funeral. I went through the same thing in February this year when my mother died. Sorry to hear about your loss Marc.

Originally posted by MarcD
Please contact me at mdesciscio@cox.net for any problems. I will try and fix all that I can. Yes I was sending refund letters out yesterday for a few that have called and left me a message.

I do apologize for any problems and will do everything in my power to get everything fixed.

Marc,

I called a number yesterday that I thought was yours - did you get my message? Arse has also e-mailed you. Do you have any answers for us? Please contact as soon as you can.

Thanks.

Wow that really stinks that a family member has passed away. I cannot imagine to feel the pain of losing a loved one.

But i dont understand how the staff at hostingdog now is not doing ..well anything about this matter.

I just hope, thanks to Marc, that everything will eventually be fixed :)

Originally posted by 13erla
it's a hunt for marc because he should know that his name is still on the site. if he sold it then he should have made sure he wasn't linked to it.

if the numbers still goto him then he is the one that will get the heat. so we are giving him the heat till he gets up and responds and tells us who is in charge.

and as jmc67 said... he received an email from marc.. therefore he knows what is going on and should be contacting all of us.

it's a hunt for the guy that knows who is running the company now.


In no way Marc responsible for what the new owner is doing. Yes is is a crummy thing that the new owner is doing. It is the new owner responsiblity to change the infomation on the site, and so on not Marc.

what bothers me is that I have a re-occuring bill. It pisses me off that my credit card was handed off to some person that Have had no contact with.

Alright, i emailed marc and got a response back. He said he is doing everything possible to get the server up. I guess thats good news in a way :)

once marc sends nocster.com a "formal" email releasing my server to me then i'll be up and running with them.

as of right now he has emailed them a dinky line saying "hostingdog releases the server to this customer. Mike will need to get you setup for the nocster side of it."

I was told by Nocster that this note is completely useless which sucks because I don't think Marc will send a better note till late tomorrow.

yippee down for another day i guess. gotta love this process

I think you should simply calm down and relax. MarcD had a bad time and I think you should simply try to contact the new owners and not Marc.

The problem is that Marc has not told anyone who the new owners are. We have no contact information for the new owners and they are not responding to any of the hostingdog.net email addresses. In the absence of any information, what else can those of us who have accounts with hostingdog do?

It seems that it would be less work for Marc if he just forgave the information of those responsible for this downtime, so we would all know what to do about the normal operations of our business. I don't think people are quite getting the impact that this is causing alot of customers, and businesses. This is the kind of stuff lawsuits originate from, and its frustrating when we are to be answering to our customers, yet we know nothing.

I talked to Marc the other day and was told that the new owners (don't know who they are) are trying to get the server switch completed and are running into problems, and that Marc would see to it that they get it done ASAP. This still leaves alot of us with no explanation as to what we should do in the mean time.

Changing DNS isn't exactly a 2 minute process.

Don't bother wasting your time trying to find out who these new owners are. If he infact sold hostingdog, why is he keeping the new host a secret from his own clients? The way I see it is you (marc) are 100% responsible since these new owners are non-existant. You also sent me an email that I would get refunded for the amount charged on the 14th of this month. Well I am still waiting.

exactly. if in fact marc had problems and sold the company then when he emailed us back or posted he could have given us a place to email. seeing as how to date there have been no responses from hostingdog.net emails.

I'm all good except for no refund yet. But at least my dedicated server was released to nocster. It sucks for the non-dedicated users that have to wait and wait for whatever is going down with the shared hostings.

Has anyone heard anything? I e-mail Marc at the cox address; however, there was no reply. As everyone else has stated, the hostingdog.net addresses are not responding. I already have another host onlnine; however, I would like to get my old files and such.

Im in the same position as you binaryslave. I emailed marc again to check on the progress but i think hes trying his best to do whatever. On my new host, i just put up a temporary site so the visitors have something to do, until i get my backup.

I'm getting a feeling that we will never get any data back. USERNAMES< PASSWORDS, Email accounts, members, nothing..alot of money..just gone

It would be nice to know if we are gonna get anything back or if I'm stupid for thinking we might.

This should be a wake up call for everyone who does not have a backup of their data as if this could happen at any time. When I was hosting on shared accounts a few years back I had been through the same thing you guys have.

Just picture tonight when you go to bed if you woke up and your host had vanished do you have a recent enough copy of your backup to get by? For many static sites this is not a big issue as long as you have a copy of your site but or anyone running a business or forums with a database it can be a real problem.

There are so many solutions out there available that you can setup a script to run a backup for you on a daily basis without the need of any use intervention that it should not even be an issue.

Originally posted by OKIHost
This should be a wake up call for everyone who does not have a backup of their data as if this could happen at any time. When I was hosting on shared accounts a few years back I had been through the same thing you guys have.

Just picture tonight when you go to bed if you woke up and your host had vanished do you have a recent enough copy of your backup to get by? For many static sites this is not a big issue as long as you have a copy of your site but or anyone running a business or forums with a database it can be a real problem.

There are so many solutions out there available that you can setup a script to run a backup for you on a daily basis without the need of any use intervention that it should not even be an issue.

Amen. I am never without a current backup of all my "personal" sites. I don't think you should leave backups of any kind to the responsibility of your host. Even if you're paying them an extra fee for daily backups, I'd still recommend you act as if you weren't.

If you are on a shared server, always act as though your host won't be there a few hours from now...do you have everything they do??

Jason

All this is good and fine I too have a backup of my site but heck I am not a rich man heck I probably do not qualify as poor I am soo poor :) I would like my refund to get a new hosting company paid and get my site up I spent my money on setting up hosting on hostingdog and do not have much left if I could get my refund from Marc or whoever then I would be able to have the $$$ on paypal to set it up. What really sux is this is the second host in a row to pull this crap with me my last one before hostingdog did the same crap.

I think I need to find a way to just run my sites from home and leave them up when I am online only.

I have two computers and a network running here maybe........


Oh well I too have emaild marc again and got response I know it does not take a week to make a paypal payment seems my payment to hostingdog only took a few minutes.

Marc really needs to let people know WTF is going on This is just baloney


Bernie

wouldn't you know, i did finally get some communication from HOSTING DOG...they were upset that my credit card didn't let them charge the monthly fee:

Your recurring order for Hosting Dog INC is failing to bill to the credit card on file.

Reason: 302 - Credit Floor / Insufficient funds
Notification # : 1
Order Number : 23937-R1663915
Card Number : XXXX...XXXX
Amount : $XX.XX
Company : Hosting Dog INC
URL : http://www.hostingdog.net
Email : sales@hostingdog.net

HAH....they aren't contacting anyone but they don't mind rebilling people.....I give up...going to get a dedicated server from SERVERMATRIX right here in my hometown Dallas

2checkout does that automatically. It's not really them that sent you that email. I know what you mean though. :)

yeah, i knew it was 2checkout.com...its just funny that they will make time to pick up a check from 2checkout when it comes in the mail

Hmm wow... so like i guess no backups huh...

didnt expect this from you hostingdog.



and still no response from marc about this watsoever... I really think the problem is cpanel, and i think the liscense expired, so if they just probably get that back, then everything will be okay?

Contact the BBB and file a complaint. http://www.bbb.org

Once the BBB already has negative feedback about them they will tell you to contact the state’s Attorney General. They will provide you with the contact information.

Then they do what they gotta do.

You should also contact 2checkout and let them know about this on going problem.

Originally posted by johnallen
Contact the BBB and file a complaint. http://www.bbb.org

Once the BBB already has negative feedback about them they will tell you to contact the state’s Attorney General. They will provide you with the contact information.

Then they do what they gotta do.


hmm weird... i tried filing a complaint but there are no matches for hostingdog or marc or anything..... did someone file a complaint at them yet?

Hello all you fellow hostingdog exiles. Seems we have been deserted now. So let's all get together and and contact the bbb and 2checkout and paypal together as a group and tell them what is going on?


If needed I could arrange things and keep track of the people that wish to do this and send email out to the appropriate people.

Please email me at geniein@mybluelight.com <--- not my hostingdog account. if interested.


Bernie and Genie
http://www.phoebejoy.com
http://www.duxsw.us

Here is the deal with hostingdog. They were excellent while it lasted. However they had the nerve to charge my card on the 14th and then send an email on the 15th that refunds would be issued. There was no word on this email that hostingdog was sold. Hostingdog was sold? I don't think so. If that was the case new host info would have have been sent to shared clients as well as dedicated server clients. That didn't happen. The only good thing that came from this so far was that the server was released to me. For those who can't get your data back, don't wait for them because it's not going to happen unless a miracle happens. For those owed money (refund) as marc had said in his email. File a complaint with paypal, if that doesn't go through file a complaint with your credit card company. It's a shame hostingdog went this route.

as i posted a few days ago, i've filed with the BBB.
I've filed with paypal.

and yes if indeed the company was sold we would have been notified. the fact that i've received emails from marc (none recently) and he has never mentioned it being sold only continues to add to the concept that it hasn't been sold.

still awaiting refund....

I have filed with 2 checkout and paypal as one each of my payments went to them.

I will be contacting the BBB when I get a chance.

Please everyone inform all of us of any changes or contacts made with hostingdog.

Bernie

I've filed with BBB for now, and I think i will contact 2checkout tomorow.

So far i havent heard any news from Marc except that he will try to get it up asap from september 16th.

i find it interesting that their site stays up but all your sites are down.

also the server with hostingdog.net has the aquaxp.com site on it.. don't know who's that is..
but they should be able to enable it or give you the back up since that site is on there

hmmmm yeah

your right, it does, but its from july.. basically no use for me :(

and i tried cpanel - same invalid liscense file error.

i can only go into ftp which sucks bcuz i really wanted the sql backups more.

I wonder if you could go to the actual datacenter support and see if you can provide authentication of who you say you are (if you own your domain name) and get a copy of your db sent to you from the server?

Jason

Hmm do you think they would do that?

Im serious about contacting them and getting my backups.

the datacenter should be with burst.net
that is who their own server is with.. and burst offers discounts to resellers. so i'm sure all of you guys have your sites on some computer with them

Originally posted by ZzPcPzZ
Hmm do you think they would do that?

Im serious about contacting them and getting my backups.

I would certainly try...offer to pay them what they would charge a reseller for a backup restore if you have to...

I don't think that's an outrageous question to ask...it would take a matter of minutes for them to do that for you

Jason

<sarcasm> the people over are burst seem to be really friendly </sarcasm>

Dan has responded to your help desk request.

-----------------------------------------------
(Dan)
-----------------------------------------------
I am sorry, but we cannot help you out with this issue. You will need to attempt to contact the reseller.


-------------------------------------------------


Like i didnt mention atlast 3 times that i tried contacting the reseller but no reply.. sigh :(

I'd refer "Dan" to this thread for a little "background info" on what's going on.

Good luck,
Jason

paypal results-

PayPal has concluded our investigation of your Buyer Complaint.

------------------------------
Complaint Details
------------------------------

Transaction Date: Sep 3, 2003
Transaction Amount: -$99.00
Case Number: xxxxxxxxxxxx
Seller's Name: Mark Desciscio
Seller's Email: sales@hostingdog.net

Our investigation has determined that the seller is at fault, but we were
unable to recover any funds from the seller's account. As stated in the
PayPal User Agreement, Buyer Complaint funds recovery cannot be guaranteed.

Originally posted by 13erla


Our investigation has determined that the seller is at fault, but we were
unable to recover any funds from the seller's account. As stated in the
PayPal User Agreement, Buyer Complaint funds recovery cannot be guaranteed.

hehehe...don't you just love paypal?

When you guys used paypal to pay hostingdog, were the funds taken out of your credit card or was it paypal cash?

Just received an email from paypal. What the heck is this suppose to mean? Hostingdog responded to paypal that they delivered the services? I don't think so. I have an email from marc himself about refunding the money on the 15th. The same date the server was released to me which I had to pay again the fee to burst. So the fee hostingdog charged me went to marc's bank account. Since I used my credit card through paypal, I'm gonna have to file a complaint directly with them and not bother with paypal. Marc you just joined all those hosts who took peoples money and ran off. I thought you were better than this. But I guess I was wrong.


Dear xxx,

We are currently in the process of investigating your complaint.

------------------------------
Complaint Details
------------------------------

Transaction Date: Sep. 14, 2003

Transaction Amount: -$119.90

Case Number: xx-xxx-xxx-xxx
Seller's Name: Mark Desciscio
Seller's Email: sales@hostingdog.net

The seller has provided the following information in response to your complaint, indicating that the item was shipped.

Tracking Company: Other
Tracking Number: xxxxxxxxxxxxxxxx

If your complaint has been resolved, please cancel it by clicking on the link below:

https://www.paypal.com/us/cgi-bin/xxxxxxx

Unless you cancel your complaint, this investigation will continue. We will notify you as soon as the investigation has been concluded.

Sincerely,

PayPal Protection Services Department

:angry: