This is probably going to get rather long so bear with me.

18 months ago (or so) I started on my first dedicated server with WebAuthorities.com. Things seemed great at the time, no downtime to speak of and I never really had a need for a support ticket.

Then, I'm not sure when, I found out all of the IP addresses assigned to my server were on several spam blacklists due to Cyberwurx.com and it's various porn sites. The owner of WA at the time later claimed that he offered to change our main IP, I don't remember that, but maybe it happened. Fine.

So fast-forward to August of this year. TeleSouth has now taken over, and again I have had nothing to complain about up till this point (except the spam-blocking issue which I didn't really think was that big of a deal, once I moved the one site that really mattered off the server). So my invoice arrives on August 15 and I try to click the link to pay it and their site is down. So I tried replying to the email that I was sent to see what the deal was and if maybe they had moved the billing site (since TS now owned WA). This email was sent to their TeleSouth server from a server that they own, and it bounced back due to the spam-blocked IPs. This really pissed me off, and I sent them an email telling them that.

I tried to contact you from [address removed], which is an email address
hosted on one of the servers you bought from WebAuthorities. It bounced back
that the IP is being blocked due to spam, as detailed below [full headers and bounce message were included]. The IPs
assigned to my server have been blocked as spam sources in many databases,
yet every time I asked about getting different IPs (back when it was still
WebAuthorities) I was ignored.

Given that I cannot even contact my host when I am trying to pay my invoice,
I have decided that enough is enough. I am going to pay for this month for
the sole reason that we don't have time to move all the sites and allow DNS
to propogate before the current month is up, but rest assured it is the
*last* payment you will be getting from me.

And I *still* need a link to a functioning billing site where I can pay my
invoice.It was the weekend, and someone in accounting forwarded my email to the SysAdmin on Monday. The SysAdmin is Walter Carter. His response was this:I have authorized one month of FREE service to you if you agree to stay with
us. We are VERY committed to taking care of you and our other clients that
have been with us through the ups and downs.

Right now we are having issues with Global Compass and thier slack support.
Please give me a call at 800-518-2008 so that I can explain the situation.Seemed nice enough. I didn't reply right off because I had a coowner of the server to discuss this with. That night he called me, explained the situation, told me a story about how IPs had just been changed over the previous weekend for a lot of servers, about how they're trying to get away from Global Compass, and "checked" and found that my IP addresses were no longer spam-blocked. It was 9 or 10 at night and I did not check right then to see if he was correct, and at this point I had no reason not to trust him.

The next morning I checked the IPs on our server and they were the exact same IPs we had had since starting with WA, and they obviously were still blocked. So I replied to him:> I appreciate you calling me last night to explain the problem.
>
> However, after a quick check of the IPs on my account, I still show a
block
> on my IPs from a number of sources, including SPEWS.
>
> You can see these blocks here:
> [links to check snipped]
> etc. and the list goes on through our last IP, XXX.XXX.XXX.XXX. Those are the
> first IPs in our block, this is our main IP:
> [link to check snipped]
>
> I was under the impression you had moved us to different IPs from your
> comments, but looking at these, these are the same IPs that we have always
> been on, blocked for the same reason (Cyberwurx/conepuppy.com).
>
> As I said on the phone, I am willing to stay with you if the IP addresses
> that my server is using are not spam-blocked. This is obviously not yet
the
> case.
>
> Please let me know what you intend to do about this.

He responds about an hour later saying he will issue new IPs that day and to give him an hour to do so.

Well to be quite honest I forgot about it for a few days but the IP changes never happened. Also note here that I completely forgot about my bill, mainly because he said he would give me a free month to stay and at the time I was planning on staying. Also this is a company that requires a cancellation notice 30 days ahead of time in writing via US Mail or courier service. So even if I wanted to leave, I could not yet as I had never submitted a cancellation notice of that sort. So given that, I was rather surprised to find this in my mailbox on September 4.Mr. Schumaker,

This is just to let you know that we have not yet received payment for the
above Invoice no. [snipped] in the amount of [snipped], sent on August 15, 2003.

Due to some technical issues with the NOC, our billing website had been
unavailable for several days. It has been fixed and has been running since
about August 18.

You may login to [snipped] or send a PayPal payment to
us at [snipped].

We regret the problems that necessitated your decision to leave us. Many of
them were beyound our control.I responded with the following:My decision to leave you was (temporarily) reversed by Walter Carter, after
he explained the situation with the spam-blocked IPs through a personal
phone call on Monday August 18. He then went on to claim that the IPs on my
account had recently been changed, and these new ones were not showing up as
spam-blocked anywhere. The next morning I checked on this claim and the IPs
were the same IPs we have been on since starting with WebAuthorities, and
they were still spam-blocked. I provided evidence of this to him and at that
time I asked him again to provide new IPs. He promised to do so within an
hour. That was on Tuesday August 19. Not only has he not emailed me again
since then, the IPs have never changed and I have no evidence that attempts
to change them were made. The only thing I can see here that is "beyond
[your] control" is the original IPs being spam-blocked. Everything else
since then HAS been your fault, or at the very least the fault of Walter
Carter. I don't know what kind of game you think you're running, but I have
never seen such disgusting "customer service" in my life. You had a chance
to get me back, but you completely blew it over some IPs that would have
been trivial to swap out.

You should be absolutely ashamed you are even asking me to pay this bill.
Not to mention you could at the absolute least spell my name correctly.

Kevin Schumacher

P.S.: This is not coming from the address you sent it to because the address
you sent it to is on your server which STILL has spam-blocked IPs, more than
15 days after I first requested they be changed, and I know it would simply
bounce. How's that for ironic?After sending this I sent a payment for the amount due to them via PayPal. The above email again gets forwaded to Walter who sends a reply at 12:12AM saying he has just issued 10 new IPs, stating that Global Compass has told him they are unblocked (on spam blacklists).

I have to claim the blame here. We have been buried here and I honestly let
your request get put on a back burner by mistake. If we lose you then I
deserve to take that blame.And he provided his personal cell number, which was a nice touch but at that point it didn't really matter to me. So I responded with this:I appreciate the gesture but I have already committed to a contract on a
server with a competitor and we have already moved most of the sites to that
server. The only remaining thing is to move the nameservers and SSL certs
over to the new servers' IPs. At this point I cannot back out of the
contract and quite frankly, your gesture is too little too late. I
appreciate being buried with work, I really do, but the reason I didn't ask
again for the new IPs is I don't think I should have had to chase after you
for IPs that you had promised.

I'm sorry that my relationship with WebAuth/TeleSouth had to end this way.He responds withI am sorry to tell you this but you are required by the terms of service to
provide us with a 30 day prior notification before cancelling. Your current
invoice is over due and you will owe us for the next 30 days as well. Are
you aware of that. You have a committed contract here too.He did not bother to check if I had yet paid the invoice, instead assuming I had not. He also assumed that I did not intend to honor the contract, which I find completely offensive and rude. When I did not reply immediately, he called my house several minutes later (at 1AM), I did not answer (at 1AM wtf is he doing calling my house?!?) and then shut off my server. The billing date on my account is the 15th, so when I paid earlier that evening it was good through September 15th. He shut off the server approximately four hours after I paid my bill. I then ICQed him.HiveMailKevin: My name is Kevin Schumacher. If my server is not put back online within the next two minutes, the payment I made earlier tonight via PayPal to your company will be reversed.
76816909: Can you provide me with proof that you made a payment Sir
[paypal receipt snipped]
76816909: Let me log into our Paypal account take a look first
HiveMailKevin: You need ME to provide proof if you can log into your PayPal account? Glad to see you're on the ball there Walter.
76816909: You dont need to be hostile Sir. I am simply doing my job
HiveMailKevin: Does your job include jerking around clients and promising things that don't get done until I email your accounting department yet again?
HiveMailKevin: Pardon me if I'm a bit hostile after the way I have been treated by your company.
HiveMailKevin: And you called my house at 1AM waking up other members of my household which was completely uncalled for.
76816909: One moment Kevin
76816909: Let me see that ID number again....one minute
HiveMailKevin: 3H4784200E765102J
HiveMailKevin: Most likely it will not match the ID number in your transaction log since PayPal has a bad habit of assigning different transaction IDs to payer and payee
HiveMailKevin: However the payment is under SideLinks for $125.00.
76816909: Yes I see that
76816909: What do you plan on doing about the 30 day notifciation period required on the contract you have with us Kevin
76816909: That period is required on our terms of service and is a valid contract
HiveMailKevin: At this point I am quite ready to tell you to go to hell, honestly. You just turned my server off AFTER I paid you, which is certainly not in the contract.
76816909: well Honestly ......
76816909: I did not know you had paid us
76816909: and
76816909: I did not get a call back from you
HiveMailKevin: I'm sorry but that is NOT MY PROBLEM. You did not ASK if I paid, you simply assumed I had not.
76816909: I did not hear from you until after I turned your server down.....so I could not ask you Sir
76816909: I DID make the attempt to contact you prior
76816909: so what else would you have me do Sir
HiveMailKevin: The email address you had previously emailed me on is on a different server, obviously since it was not spam-blocked.
76816909: Actually Kevin......
HiveMailKevin: Or you could have asked point blank in the previous email if I had already paid, or you could have checked your log in PayPal.
76816909: TeleSouth is a VERY well run ISP.......
76816909: and we do not have spam block problems
76816909: This situation between you and I
76816909: is all because of some very slack ass people in our largest vendor
76816909: Global Compass
76816909: who hijacked IP addys
76816909: and Honestly Kevin
76816909: I am working on 3 hours of sleep right now
76816909: making sure that our clients are covered
76816909: and thier needs are serviced
76816909: sooooooo
HiveMailKevin: I'm sorry but there was TWO WEEKS between your last emails
76816909: I feel especially bad about this thing with you
76816909: I KNOW
76816909: YOU ARE RIGHT
76816909: I can not debate you on that
HiveMailKevin: Maybe Telesouth is a great company and this really IS all GC's fault. I'm simply going off what has happened to me.
76816909: Yes and you should
76816909: Kevin.........You have a business to care for and guard
76816909: clients that trust YOU
HiveMailKevin: I also realize that I am locked in for another month and I intend to honor that contract.
76816909: soooooooo I can relate to your reasoning
76816909: well thank you
76816909: you just earned my respect
HiveMailKevin: I am however going to FedEx in the morning to send a cancellation notice.
HiveMailKevin: Which I'm sure you knew already.
HiveMailKevin: I appreciate that.
76816909: well I have no idea as to your character as I got real worried
76816909: you know how people will do sometimes
HiveMailKevin: Yes I'm very aware of that from my own business.
76816909: listen......I will make a deal with you if you are of an open mind
HiveMailKevin: I'm listening.
76816909: 1. Dont worry about Fed Ex
76816909: You have notified me
76816909: 2.
76816909: Honor that 30 period by prepaying it......and
76816909: ...... I will give you the next month on my tab
76816909: server....cp....bandwidth
76816909: Im serious about pushing WebAuthorities higher....and I need serious clients like you to do it
76816909: so I am willing to make deals to do it
HiveMailKevin: I appreciate that but as I said in my email, I have a contract with another company (which I cannot get out of) and I have no need for an additional server at this time.
76816909: who is it
HiveMailKevin: 100MegsDedicated.com
76816909: Well....do you you have a cancellation period at the front end of that

[icq convo continued]
HiveMailKevin: We really don't use the majority of the resources on our server now, so I can't really justify adding another one (even with a month free).
HiveMailKevin: Actually we don't...this is our second server and was a on a special deal.
76816909: well then drop them......you are still up and running here
76816909: Please Kevin
HiveMailKevin: I'm sorry but I really cannot get out of the contract.
HiveMailKevin: I do however appreciate the offer and my faith in your company has been at least mostly restored.
HiveMailKevin: Which is good, cause I was about ready to go post some bad things on a lot of sites. ;)
76816909: Well ok
76816909: Well I tell you what
76816909: Go ahead and get us payment for that 30 day period and I will turn you back up
76816909: and when you want us two
76816909: I will shut it down and hold the paid up time in reserve for you
76816909: You can come back at any time and use that time on the server
HiveMailKevin: I very much appreciate that offer, but the payment I just made should be valid through the 15th of this month, which means my server should be on right now regardless...
76816909: Once a client gets behind like you did......we have to get a lil tough on enforcing the contracts
76816909: Please take care of the payment thru Oct 5th
HiveMailKevin: Walter. The payment I made is valid through the 15th. Please turn my server on right now. You do not have the right to retroactively apply new terms to a contract.
76816909: Im not. Its all right here:

(Link: http://www.webauthorities.com/wa-terms.html)http://www.webauthorities.com/wa-terms.html
76816909: I do not make anything up on the fly.....we follow a very set procedure
76816909: when someone gets late....we get worried
76816909: when that person says they are leaving.......and no payment yet....we jump
76816909: sooo I have to "respectfully" request payment thru Oct 5th
76816909: verifiable....unreversable
76816909: Sir
HiveMailKevin: Walter.
HiveMailKevin: 1) Show me the exact language that states that you have the right to turn off a server before a payment is 30 days late.
HiveMailKevin: 2) Show me the exact language that states that you have the right to ask for a future month's payment in advance.
HiveMailKevin: It's not there.
HiveMailKevin: and 3) You did not do your homework before shutting off my server. It is YOUR responsibility to verify non-payment, not mine.
76816909: Im not going to argue with you on this......we need to be paid for your contract term Sir
HiveMailKevin: Where does it say this in the contract? You won't show me because it doesn't.
HiveMailKevin: I would like the name and office phone number of the president of your company.
76816909: Our contact info is on the website Kevin
76816909: Look....If I could give this to you on your terms
76816909: I would
76816909: But my hands are tied.......so what kind of solution can we come up with that works for both of us
HiveMailKevin: WHERE IN THE CONTRACT DOES IT STATE THAT YOU CAN REQUIRE PREPAYMENT? AND WHERE DOES IT STATE YOUR RIGHT TO TURN OFF SERVER BEFORE DOUBLE-CHECKING THAT THE CLIENT HAS NOT PAID?
HiveMailKevin: THe solution is, if you do not turn on my server right now I will be contacting a lawyer in the morning.
76816909: Well Im sorry to hear that
HiveMailKevin: I'm tired of arguing with you. Everytime I make it clear I'm leaving you turn nasty.
76816909: Im not turning nasty
76816909: You are the one with the caps lock on
HiveMailKevin: You are refusing to turn the server back on after a payment.
76816909: I simply want us to solve this
HiveMailKevin: Which was made before you turned the server off.
HiveMailKevin: You obviously don't, because if you did, my server would be on right now.
76816909: is the problem that you cant pay the whole thing????
HiveMailKevin: According to the contract I owe a $50 late fee. I will send that over right now. After that my account will be paid in full through the 15th of this month. I will expect my server to be turned on that moment.
76816909: well actually I was not going to hold you to a late fee
HiveMailKevin: I do not want special treatment. I want my server back on, and according to the contract it should be right now.
HiveMailKevin: The late fee has been sent. Please turn on my server right now.
76816909: what about the 125
76816909: I need that in as a non reversable payment
HiveMailKevin: It will be paid on the due date as I previously stated. Your contract states nothing about prepayment like this.
76816909: no I mean your payment from August 15th
HiveMailKevin: It was already paid. Your contract also does not stipulate the types of payment that must be made.
HiveMailKevin: You may want to review your contract after this but as of right now, my account is paid in full and I demand that my server be turned on right now.
76816909: Im not going to discuss payment types or contract guff.....You account is not paid in full until the money is in our account
76816909: Its getting late and Im going to sleep
HiveMailKevin: The money is already in your account. You can clearly see that. If you do not turn on my server I will be contacting a lawyer in the morning.
76816909: Contact all the lawyers you want
76816909: when I see a non reversable payment for all monies owed....then we will turn on your server again [Offline Message (9/5/2003 [7:02])]
76816909: you have my guarantee there [Offline Message (9/5/2003 [7:02])]
76816909: Okay....good night Kevin [Offline Message (9/5/2003 [7:23])]Now please note that nowhere in the contract (that he linked above) does it state that a certain form of payment is required, and also note that it implies a server will not be turned off until the payment is at least 30 days past due. I was still so mad when my roommate saw me a few minutes after that and said I looked like I was about to blow a blood vessel in my face, literally.

So the next day, at 10AM, he calls and tells the person who took the message that my server was being turned back on. When I got up at 1PM and got online he IMed me:76816909: Everything running ok now???
HiveMailKevin: Yes it is.
HiveMailKevin: I'm glad you made the right decision.
76816909: Good
76816909: Well we genuinely care about the people we serve here
76816909: and that is not easily found in the tech business
HiveMailKevin: Oh save it Walter. After the argument from last night I don't believe it for a second.
76816909: Good Day Kevin
HiveMailKevin: Good bye.I admit I was a tad trite but can you really blame me after the previous night's escapades?

He IMed me again an hour later to tell me has "just" hired more tech support people to ensure this does not happen again. For some reason this time we had a peaceful conversation about business and webhosting. In this conversation, he again asked me if I was planning on giving them 30 days notice and paying the bill that will be due September 15th. I bristled but responded politely as at this point I really did not want him going crazy and turning off my server again.

We talked for about 45 minutes and he told me that after my server was cancelled, if there was any time left on the current month he would hold that as a credit towards future business with them. I told him I appreciated that. That was September 5.

The next day rolls around and I find that WHM/Cpanel on this server says it's keyfile has been expired. My server co-admin and I were in the process of moving the remaining items over to the new server we have, and of course it was made that much harder by them being down. So I submitted a support ticket. A bit of explanation on their support tickets here, they have a system where Priority 1 tickets cost $X dollars and they have to work on the problem for more than one hour, it costs $X more per hour that they are working on it. Priority 1 tickets have a *guaranteed* response time of three hours and a guaranteed resolution time of 12 hours, or they are free of charge in addition to a 10% credit on the next bill from the cost of the server the ticket relates to.

I filed my ticket at 2:38PM on Saturday with this:Everytime I try to access Cpanel or WHM on my server I receive this error message:

The Cpanel Key Server said that your license has been expired by either your distributor or DarkORB [please see http://www.cpanel.net/lic.html].

I looked in the Knowledge Base and found a command to run:
(FIX LICENSE EXPIRED) /usr/local/cpanel/cpkeyclt
but that did merely resulted in the same message as above. Can you please fix it or do whatever you have to do so it works again?

(Also, since this is your fault or the fault of someone above you and is through no fault of our own I'm going to assume this ticket is free of charge.)

The next day, Sunday, having gotten no response, I added this:If this ticket wasn't already free, it is now according to your guarantee and I will expect to see a 10% credit on my next invoice.

I am still experiencing this problem and need it resolved ASAP!On Tuesday I added this:HELLO? Is anyone there?!?to which they responded, about an hour laterYes we are. But we do not respond to tickets with such a nasty tone. And you have been nasty to us in past communications as well.and set the ticket's priority to 5.

I replied with thisYou have an obligation to me as a paying customer to fix an issue that is obviously not my fault, regardless of any past communications (which were a direct result of your your actions I might add). If you do not do so, I have no obligation to pay my upcoming month's invoice, since my server is not working as advertised and it is within your control to fix it (and I am not totally convinced that you did not purposely break it in the first place). It is your choice.

If I ever had any inclination to possibly give your company a chance in the future this has killed it.and of course have not heard back.

As I said this got quite long. Some of you will probably feel I'm sharing too much, but I wanted to document what happened thoroughly so you could see for yourself what happens when you tell Walter Carter you're leaving and that's final.

Also I would like other webhosts' opinions on whether I have an obligation to pay the upcoming invoice if this issue is not fixed.

Boy that guy sounds like a real basket case, I think you did the right thing thats what I would have done, anyways, I won't be even looking at plans and what they offer thanks for the heads up.

wow I think your getting few replies mostly because of how long it is not many people wanna read all that but hey I was bored.

First off I would to say I feel bad for what you had to deal with. Its situations likt this that always make me weary of doing business with a smaller company. I always fear that the smaller companies if its a bad opinion do alot more things such as this. Bigger companies tend not to be as worried about things such as 1 customer leaving. Posting here with a bad post usually seems to be one sided but as well as this was posted I honestly believe that you did nothing wrong and were very mistreated by this company. Your best bet would be to be as polite as possible to get what you need to get out of there and when you do run fast and hard never looking back. As for paying that last month not really sure if I would or not personally I believe they owe you for a lot of downtime.

Hi there,

we had a similar issue with them (re. a cpanel license) and I know blaming GC is just them trying to shift the blame.

Sure, if you do a search you see I do like GC/Cyberwurx, but anyhow...

We had a cpanel license and it was bought at WebAuthorities, however, we never were sent the license or a payment link. So, I mailed and I kept getting friendly sales staff apologising and saying the admin would take care of it. I forget how long exactly after that but finally someone got the license up & running. I then responded with a thank you and asked for a payment link. Nothing... I asked again... And again nothing. After 1 month I figured I'd contact them again and I finally did get someone who would sign me up over the phone, which was fine. I spoke to that person and paid last month and the month, which was due.

Finally I thought, everything would be good. Of course after a week, I figured ah, well, I don't need the extra license anymore (it was for development), so I emailed to cancel. Now here's the deal though, I asked when I 'signed up' over the phone if there was a contract of some sorts or if it was just a monthly payment. And of course I was told 'No contract, just pay monthly', but then when I wanted to cancel the license they pulled out the contract with their "postal mail cancellation policy"

Basically it ended with me writing them a firm email stating that I didn't agree to that contract (which was written for a server lease and never shown/given to me) and that any other charges would be considered fraud. I even offered to fax in a signed paper, call, email, etc. but no, that wasn't good enough :rolleyes:

I have not heard since from them, but basically it's like this: they'll do anything to get the sale... after that... well.... you decide.

Note that I had no problems with the 'old' WebAuthorities... I'm not sure what happened when the "friendly people at Telesouth Inc" took over...

Originally posted by Nessun
wow I think your getting few replies mostly because of how long it is not many people wanna read all that but hey I was bored.Yeah I was a little worried about that. :/

As for paying that last month not really sure if I would or not personally I believe they owe you for a lot of downtime. [/B]As of this morning there is a small update...someone has replied to my ticket stating Actually,

Your cpanel license was deactivated back when your server was turned down for late payment. And it was never deactivated. Would you still like us to turn it back on.

A response without the nasty attitude would be appreciated.I really do not get them at all...they've known the problem for 5 days, they know what is wrong and how to fix it, and only now that I've threatened to not pay them again are they providing a solution? And why do I have to respond again to tell them to turn it back on?!? Shouldn't my first four responses be an indication that I want it on?

heh before they acted like they may want you back later on if you decide to ever come back now Im wondering if they realize with the treatment there giving that they will never get you back or even a suggestion to a friend to use them

amazing

Mike from WA wasnt bad dont know about the tele south guys

imo from my exp anyways

Now Walter's trying to blackmail me into removing this thread.

Once you have had the negative post at WHT removed, we will start cooperating with you. It is not in our interest to create ill feelings between us. We turned your server back on and the failure to turn your license back on was an oversight. Plain and simple. But you had to turn it into a nasty slugfest on WHT that involved one of our vendors thus creating further ill will. I treated you with respect and you stabbed us in the back as a reward.

Remove the posting on WHT and agree to never say an unkind word about us again, and we shall correct the oversight on your license.

I will not respond to any further communications from you until this is done.

laughable.

Amazing how these companies get away with this.

Have you showed a lawyer your contract and explained what happend ? Maybe you should again I dunno.

No I haven't yet, at this point I am just going to write them off and be done with it. Obviously they are not going to turn Cpanel back on, so I won't be paying my upcoming bill, which will result in them turning the server off...I already sent in my cancellation notice and it takes effect October 10. I can't wait for that day to come. :/

Heh yea thats how it goes. If you are looking for another provider. I recently got done working a deal out with Paul from rusko. Sounds like a great guy hopefully my server will be installed next week. I cant wait.

PS are you the tubedogg that hosts the sof2 servers ?

Heh nope :) Interesting that you mention that - it's the first time in the 3 years I've used this nick that I've heard of someone else using it!

I have to speak up on Cyberwux/Global Compass's behalf.... as this guy is obviously blaming them to detract attention away from their mistakes. He is also propagating slander by stating GC/CW hijacked IP's. The new IP's have been available for at least 2 months now in the data center and were given to colo customers the day that the data center received them.

He's obviously desparate for money and probably won't be in business long if he has to resort to extortion to get prepayment for a server he turned off.

Originally posted by rastoma
I have to speak up on Cyberwux/Global Compass's behalf.... as this guy is obviously blaming them to detract attention away from their mistakes. He is also propagating slander by stating GC/CW hijacked IP's. The new IP's have been available for at least 2 months now in the data center and were given to colo customers the day that the data center received them.


I second the above as I know for a fact all is correct. Our IP changeover was very smooth and I can recommend GC/Cyberwurx to anyone.

I know for a fact that part of our success is due to the great working relationship we have with the guys and girl(s) at Cyberwurx/GC.

Wow, that was quiet a horror story :eek: Sorry all this has happened to you, but thank you for posting your expirience. I for one will be sure to never do business with them (especially since they are trying to censor your language here). I hope all goes well with your new host.

summary: 'how not to treat a long time loyal customer 101'.

opinion:

1. if something goes wrong and the customer was not at fault, it is the providers fault. the provider can *explain* why it happened, but the responsibility to compensate the customer and ensure the issue does not reoccur lies with the provider, not the party at fault. the dog may have eaten the homework, but you should have left it in a safe place and taken backups, mmkay?

2. treating a client with respect is not conditional - it is an invariant. it is most certainly not conditional on the customer not complaining about your screwups.

3. if you are bipolar, you should not be in a customer service position. in fact, you probably shouldnt be administering a network or running a business either.

a few random thoughts, time for a 4 am dinner =]

paul