I'm looking to rent a fairly high spec (Duel 800+ Probably) Dedicated from Site5. From what ive seen there is quite a bit of positive feedback.

There were a few things Im interested in picking your brains about..

[list=a]
Have any previous customers had accounts killed cos of high bandwidth usage in a small period of time ?
Have any of you experianced large or small outages ? If so how frequent etc
Support, Do they contact you about dates / times the service may be unavalible ?
Anything else you thing i should know?
[/list=a]

Think thats about it, i think. Cheers in advance for any responces :D

Originally posted by Ousted
I'm looking to rent a fairly high spec (Duel 800+ Probably) Dedicated from Site5. From what ive seen there is quite a bit of positive feedback.

There were a few things Im interested in picking your brains about..

[list=a]
Have any previous customers had accounts killed cos of high bandwidth usage in a small period of time ?
Have any of you experianced large or small outages ? If so how frequent etc
Support, Do they contact you about dates / times the service may be unavalible ?
Anything else you thing i should know?
[/list=a]

Think thats about it, i think. Cheers in advance for any responces :D

1. They give you some amount of bandwidth with each dedicated package, as well as the rates for bandwidth overages... I don't think exceeding your bandwidth allotment should be a problem.

2. We experienced a few small outages due to a router failing at the NAC.net data center a few days ago.

3. Support response time is pretty good- they don't provide phone support, so you should be aware of that... but they do have a paging system in place for emergencies. However, we were not told in advance about the outages a few days ago- I'm not sure whether they knew in advance or not, though.

Good luck,

Brian Farkas

Maybe it depends on who you are -- their support times for me have been pretty slow. It took them nearly a month to deliver the server after I ordered it. I payed for an upgrade nearly 3 weeks ago and it has not been performed and my inquiries into the status of the upgrade were only answered after I told them to cancel the order. The 1 or 2 support request I sent to dedicated@site5 were never answered. The server was down yesterday and it took them nearly an hour to respond to the page I sent and reboot it. I've noticed that Brian consistently says he gets good service. Like I said earlier, maybe it depends on who you are.

When we first ordered the server, support was a little slow, sometimes taking up to 24 hours or more to respond to a support request... Recently, though, I know they switched over to a new support system and that seems to have increased their response time. I've never used their emergency paging system, so I can't comment on the responsiveness of that...

It might also depend on how swamped they are with support requests that day. From my experience, I've only talked to Vince and Matt on support, and both of them have been great... but if you are getting slow response times they might possibly want to look into bringing another support rep on board. If I were you, I'd contact them and complain about the lack of responsiveness you've been receiving, maybe get them to issue a credit for the times you haven't received an answer in under 24 hours, and then ask them what they are doing to rectify the current situation. Good luck, let me know how everything turns out. My ICQ # is 11531753.

Brian Farkas

Cheers lads..

From experiance its always a 2 sided story. Some people swear by certain services, and some on the other hand loath them with a passion.

If all goes to plan, ill be looking at 2 systems for redundancy, but for the moment its a touch too expensive before i know what the service is like!

My main concern was using 2-300gig a month, and Site5 telling me they are having to pull the plug because the cant sustain the service. Having heard many storys about this happening else where, and not being able to afford the down time I was just after a bit of assurance.

O

Anyone that can't handle 200-300GB a month has some other problems as well. I could understand if you're planning on using 2-3000GB...

The people, who shall remain nameless did, and it was one hell of a huge pain in the backside to change everything round when they decided to kill my account over night.

:/