Since I can't reply since last night im posting a new Thread. Ok so a 3 hour downtime *un-scheduled* happends Sunday at 1pm, and has lasted to monday 8am. So here is my problem WHEN WILL THEY BE BACK UP!!!!!

I need a time! not a "Should Be Back Up soon" I can't tell my customers that.

They dont know.

I talked to Nectar on the phone and no one has any clue as to what is going on.

There are gonna be alot of moving vans out front of e200 paul today... has anyone called the police to direct traffic yet?

Here is what I wanted to reply to on the old thread...Nectar made 2 seperate postings....with quite some time between the 2 posts:

Originally posted by nectar
We are en route to San Jose right now with the servers. We should be online soon. Updates to follow.

--NectarTECH

That was posted on Page 3...then on page 4:

Originally posted by nectar
Latest update: The earlier power outages at Exchange have left the elevators in the building inoperable. Because of the outage, we have decided to go ahead and proceed with the planned migration. Our cage resides on the fifth floor of the Exchange building. We have had six people carrying server by server at a time down five flights of stairs to be transported to their new location.

We sincerely apologize for the unexpected downtime, and assure you that we have our entire staff here working to bring our clients back online ASAP.

The servers are currently being transported to our new datacenter and will be online later tonight.

The power outage happened at the most inopportune time, since we had the servers deracked and ready for the move. With the elevator transformer blown, we were forced to carry each server down the stairs, adding countless hours to our planned move.

This act of "coincedence" has had drastic consequences on us all, and we will be back online VERY SOON.

-- NectarTECH

Make up your mind, weren't you "en route to San Jose right now with the servers" coutless hours ago? :rolleyes:

isnt e200 paul supposted to be super redundant?
how come the generator failed? how come they were on the generator to begin with?

so this it turning into a few days downtime GREAT!!!!!! they dont even know if its going to be up today.

Originally posted by AKavanaugh
Make up your mind, weren't you "en route to San Jose right now with the servers" coutless hours ago? :rolleyes:

maybe they went the wrong direction?;)

Originally posted by propcgamer
maybe they went the wrong direction?;)

That's got nothing to do with it...on page 3 he says they're en-route with the servers...page 4 he says the power outage is slowing them down, and they're currently carrying servers....it went from "We're on our way with a truck load of servers" to a few hours later "We're loading the trucks!".

Did we jump BACK in time?

Well, the power outage is over now. 200 Paul Ave seems to be fully back up.

I get networking into the facilities but i guess my servers are fsck'ing.

Hopefully they will be up shortly :)

Originally posted by propcgamer
maybe they went the wrong direction?;)

I hope they have a road map to my email address because this coast us all a lot of money :bawling: Without any update of descend information.

Come on Nectar, a status update right about now (other "still trying..." or "waiting for reply..." oh, never mind - that's my browser that says that when I try to reach my sites) so we all dont have to site here and speculate to pass the time...

My question is....does MFN's 'filtering' issue have anything to do with eXchange colo's power issues ?

It sounds like no matter when they moved servers, the MFN issue would've happened anyway....? isn't 'filtering' something that should be correct when moving data centers ?

or am I on crack ?

I talked with Nectar on the phone this morning, and he said that thier routing is in eXchange, and the servers have all been moved to the new DC in San Jose.

But since the routing is still in eXchange, the servers are still unreachable.

At least thats the way I understood it.

Its now past 25 hours by my count. This is pathetic.

You promised to keep us up to date and you havent.

Either turn the servers on or tell us exactly why you cant and an estimated MTTR (mean time to repair).

"I dont know" and "So and so hasnt said" isnt gonna cut it any more.

Answers. Now.

I am losing my patience with you people...

Try 219.326.6662 so I am not paying airtime on this call...

Well they are not responding on their own forums. So they are hiding! Its been almost 27 hours and still not up.

They can hide all they want.

If this goes on much longer, I know where they are and I will:

CONSIDER THIS FRAUD AND FILE YET ANOTHER LAWSUIT

Try calling thier toll-free number: 1-877-852-3869.

They have an automatic call screening device! You have to say your name before it will let you proceed, probably so they can decide if they want to talk you or not.

Then it just says "Please wait while we connect you..." over and over and over again.

They must not want to chat with me right now.

ITS NOT FRAUD BECAUSE OF TECHNICAL PROBLEMS



im SURE theyd rather get rid of you then keep someone like YOU as a customer

Originally posted by kkimmel

They must not want to chat with me right now.

Surprise surprise.

Mrdredd:

Leave me alone and shut up. When its your server thats down and you pay the bills for it, then you can tell me how to complain about it.

Until then, leave me alone. I left "your" other thread, and you followed me in here. If you want to start a flame war, you're doing a really good job preparing me for it.

As for the canceling of my contact, I'll decide that matter for myself - considering I have no contract.

Do me another favor: Let me make my own business decisions. Otherwise I want to start making some for you.

When you come here and make STUPID accusations such as yelling "FRAUD" because of TECHNICAL mishaps, it becomes a problem.

I was going to just brush it off as you being STUPID, until i see in those BIG BOLD RED letters you calling it FRAUD.

Its NO WHERE near fraud, I've talked with people from NectarTech before and I know they wouldnt do anything like that.

If you arnt happy with the service and you dont cancel, but you have every possible chance to, but you STILL STAY WITH THEM.

Then it is YOU who needs to shut up.
YOU can make it STOP, You can make your service better, YOU can stop the whining..

but DO YOU? NO!

So, WHY ARE YOU COMPLAINING?

you arnt doing ANYTHING to stop the problem for yourself.

You also have to account for ALL the customers they have to deal with, and all the problems they must have.
Theres more customers then you, so I say again, GROW THE HELL UP.

Not only did the whole datacenter LOSE POWER, they also SWITCHED datacenters.

and Like ive said MANY times before, all it needs is a reboot.

Maybe next time if your SMART, youll buy an APC.

Plus if they arnt answering you in every other way, WHY do you think theyre gonna answer you HERE??

This ISNT the "I NEED HELP WITH MY NECTARTECH ACCOUNT" forum.

ok....settle down.

the fact is, they had power, transportation (no elevators) issues yesterday beyond their control. that happens.

but what doesn't have to happen is being left in the dark for hours on end.

they mentioned having MFN 'filtering' issues this morning, with no other detail, and a disclaimer that it's not their fault. as far as power is concerned, the Paul Ave DC was at fault, and that's fine.

but not having networking ready to accept the data center move IS possible, and another story altogether. I can hit their 65.60.36.1 router, but not my machine on their net.

Yelling fraud is probably a little extreme.
But asking for an update every hour is not too much to ask at all.

Tempers appear to be rather heated at the moment, but it isn't helping. Nor is it helping that you start a heap of threads about the downtime. It won't speed things up any. Be patient, calm down and show some respect to each other.

Like I said...

When you pay the bills here, you can tell me what to do and how to do it. The last time I checked (looks at his checkbook - sees several checks dated for today in it payable to various vendors) I still pay the bills here and that means I am in charge.

Whose fault is it that they switched datacenters? Its not mine. Whose fault it is that the noc lost power? Its not mine.

What am I responsible for? Paying the bill. Nothing more. Nothing less. Paying the bill.

The bill is paid. The service is not being provided. I am not even getting an update as to why or for how much longer the service is/will not being provided.

Thats fraud. Taking money for a service and then not providing it is the textbook definition of fraud.

I am sure they are plenty of people that talked with Shawn White and thought he'd never screw them as well. Maybe thats why he had hundreds of clients who trusted him with thier money.

I worked for 2CO when that whole glob of **** hit the fan. And I saw the page after page after page of orders from people that he ultimatley screwed.

I dont need an APC. Thats why I had a server put in a world-class telco hotel - where power interruptions dont happen.

I have requested that the server be rebooted. I have not recived any action on that request or any others.

How do you propose I reboot the server? Dont sit here and criticise me unless you know something I dont.

I agree with kkimmel, THIS IS RIDICULOUS! You know how many people this angers? Dredd, shut up. Just about everybody down is sick of you posting. Stop defending and let us dish out our problems. If YOUR server was down, you'd be angry too. You always say "You don't know what you are talking about" e.t.c SHUT UP.

All I can say is that this provider is irresponsible and isn't worth depending on. How the heck did 3 hours turn into 27 hours? Plus, he could give us some friggin updates on what's going on, but no...he keeps us in the dark, and continues to LIE.

Nectar, shame, shame on you.

OMG

Its alive!

Its fucumking alive!

The server is downloading MAIL!

Mail! Mail! Seven new messages!

WHM is up!
Cpanel works!
SHH works!

Its alive! It has been resurected!

http://www.synergyglobalnetworks.com/sysinfo/index.php

It has been up for 15 hours according to the uptime thingy. So Nectar must not have been lying about the whole thing with routing. The servers had power at the new NOC and were just waiting to be reached.

Still unexcuseable for not updating us.

kkimmel I'm happy that you have been resurrected but I still haven't been. But having one person gives me hope.

*edit* OMG! I've been resurected now also!

I have never been so happy to see seven spams roll into my inbox in quick sucession before in my life.

Ughoh.

Not resolving again....

Resolved. Hmmm. <Bites Nails Again>

Im down still. http://www.winsectors.com/

Since the owner of Ascendedhost cannot post, he is having me say this:

My server has been down a lot longer than 24 hours. I'm sorry but I lost over $1200 because of this, and I can't stand for it. I would like for some kind of compensation, as it still isn't up. My server IP is 65.60.32.150 and I got it through Compady, which finally emailed me back only to say to read this thread. Mike at Compady said my server should be online, so if its not, then I will be even more mad.

For over 24 hours, and losing that much money, I believe I should receive SOME kind of compensation. I was not even notified. I guess that my server would have been down at eXchange anyway, since my other from HostAny was down for 4 hours, but 24 hours is craziness.

Email him at: elem3ntz@hotmail.com

test

Update:

Update: All servers should be back to normal and fully functioning. If so otherwise, please email support@nectartech.com so we can bring it back up to a full operational status.

*AGAIN* We are very sorry to have this downtime and we did try to post here. But we were unable to since 1:00pm.

Please email support@nectartech.com with subject of your 'hostname' and we'll see to its brought back up

Thank You.

our servers came back at 2pm so this was alot of loss of $ this is not good for business.

We are still down. :( 65.60.32.150

Send me an email to webmeister@optonline.net with what is going on. And post it here.

Hosting Pros, I already emailed, waiting to get an email back. If it goes on for more than 12 hours, I'm gonna go into debt. I have the money...just these server payments coming up. I already lost $1600 and more every 6 hours. Also, is it possible to move my server directly to NectarTECH? I would much rather pay the supplier than a reseller, which has extemely bad support right now (Compady). They used to have priority support, but lately they have been slacking off.

I think that I should receive compensation for this, whether it be the fault of NectarTECH or Compady, as I received no notice of this, until all of a sudden my server was offline, and I emailed support with no answer for hours, and I instinctively came to WHT and found the thread. I have lost a lot of money and valuable customers because of this. I would like be, in some way, compensated for this. More than 24 hours down does not reflect the 99.5% uptime guarantee.

eleMentz,

Your server has been fully restored. For details regarding your server of why it was still down, please email us. We will give you the full report.

Thanks

I think the sqeaky wheel got the grease, but some people are gonna be really unhappy to find that the sqeaky wheel isnt done squeaking yet!

i'm still down http://www.fleksi.com

Originally posted by nectar
*AGAIN* We are very sorry to have this downtime and we did try to post here. But we were unable to since 1:00pm.

Please email support@nectartech.com with subject of your 'hostname' and we'll see to its brought back up

Thank You.

You SHOULD be sorry. You'll never know just how much damage and hassle this little stunt has cost everyone - even though you say you do.

As for your claim that "you couldnt post since 1 PM", thats ludcrious. The problem was only with replying to threads - not posting new ones, and you could have done like the rest of us and started a new thread.

I dont think the admins would have cared if you started a new thread every 10 minutes with an update and I know most of the users here would have been quite thankful.

I have heard people tell me NectarTech is run by good, professional people. Now I wonder.

And you could have PM'd or e-mail'd me whatever you were going to post, and I would have *gladly* relayed the information for you or found someone who could.

Since Compady refuses to return my e-mails, you can discuss with me directly how I will be compensated with regard to this situation.

Originally posted by kkimmel

Since Compady refuses to return my e-mails, you can discuss with me directly how I will be compensated with regard to this situation.

I don't see why they should suffer because Compady refuses to return your emails. If a client of one of my resellers started coming to me for support, I would just tell 'em they are SOL and they should take up all the issues with their host. You aren't paying the parent host a dime, so they shouldn't be helping you. I do know how it feels to have a server down for an extended period of time, so I know how you feel, but you are taking it out on the wrong people here.

yes this really mest up my business I lost 3 customers due to this problem. Few customers are thinking about leaving =(

Finally back...

Hello Guys-

Yes, the routing was complely fixed yesterday afternoon, and MFN was able to unfilter out routes. We were also able to BGP with another provider at our San Jose facility as well. As it stands right now, all customers should be up and running.

kkimmel: As we discussed over the phone during the outage, we totally understand that YOUR server is very important. What you need to understand (and we needed to make more clear) is that this outage was BEYOND out control. As a fatter of fact, even our upline transit providers had no say on when it was going to get fixed. Our techs were on the phone every minute with MFN and AboveNet bugging the HELL out of them as it is. We had hundreds of customers down as a result of the e200Paul outage, and they remained down even after the lights came back on since our routes were still messed up into San Jose via SFO.

Also, even though you are with our reseller, Compady, we still have an obligation to assist you. Hoverever, demanding an "update" every second on THIS board is not a requirement. Our time is better spent sending out updates to our direct customers, including Compady who have been receiving our messages. When you have 400+ customers down, you simply cannot respond to each and every post on some BBS.

In any case, our focus and priority will be to serve our direct clients. If you feel that your currect host is NOT living up to your expectations, I HIGHLY recommend that you leave. You will be doing yourself and us a huge favor.

Please contact us at support@nectartech.com should you have any questions. As of yet, we have yet to hear from you or have a case open.

We have already provided an RFO to our clients and everything on our network is stable at the present time.

Thanks to everyone who has been patient though this ordeal.

--NectarTECH

What Data Center in San Jose is nectartech now located?

What is the advantage of moving from eXchange and why move?

Thanks

Originally posted by pwh
What is the advantage of moving from eXchange and why move?

Besides the fact that they now have been proven to have an unstable/unreliable backup power system - Nectar outgrew thier cage at eXchange.

Had this power outage waited until today to happen, I could have been one of the people telling everyone else to relax and that everything would be better again.


Originally posted by nectar
Also, even though you are with our reseller, Compady, we still have an obligation to assist you. Hoverever, demanding an "update" every second on THIS board is not a requirement. Our time is better spent sending out updates to our direct customers, including Compady who have been receiving our messages. When you have 400+ customers down, you simply cannot respond to each and every post on some BBS.

I didnt ask for an update every second, you schmuck. I asked for one every so often. When you didnt respond to my PM and I could see you were online, I posted a couple more times.

An update every 3 to 4 hours would have been nice. But the last time we heard from you was early morning. The servers came back on at five something here if I remember correctly.

Yes, your time was better spent getting the servers back online. But it wouldnt have taken you but five minutes to come here and clue the rest of us in on what was currently happening.

And it didnt have to be on this board, either. You could have simply posted a link to your board or wherever else you were providing updates and I would have gladley clicked.

You know what I'd like to do with you? I'd like to cut one of your fiber optic lines in your cage and lock you out of the building. Then I'd promise you I'd update you on my progress in getting it repaired. But I'd never update you. I'd just let you sit there, ping your server and get no response, over and over. You could watch your business go down the drain, while I sat there and pretended to be busy.

Then you'd know what it feels like.

Its bad enough that this even happened to begin with. But the fact that you and Compady decided to leave us all sitting here and wondering - is pathetic.

Compady has never given me a problem until now. But I recognize they were at your mercy - thats why I am not quite as angry at them as I am with you. I'll deal with them soon enough - right now I am dealing with you.

You should have given me the numbers to the techs at MFN and AboveNet. I could have bugged the hell out of them far more effectively than you ever could have dreamed of.

I have a way of motiviating people to do thier jobs.

And if you want to help me, give me Mike's home and office phone numbers for Compady. I am sure you have them. And please DO NOT come at me with some speal about client privacy.

He can ignore his e-mails all he wants - thats easy, but he'll have a harder time ignoring the telephone - espicially at 3 AM in the morning!

Originally posted by kkimmel
You should have given me the numbers to the techs at MFN and AboveNet. I could have bugged the hell out of them far more effectively than you ever could have dreamed of.


We don't have to dream, what you've showed us in this forum topic alone is enough to believe it. If i were you I'd grow up, we ALL pay server bills. You'd get a lot further in life if you just learned to be patient.

Originally posted by kkimmel
You should have given me the numbers to the techs at MFN and AboveNet. I could have bugged the hell out of them far more effectively than you ever could have dreamed of.

I have a way of motiviating people to do thier jobs.

And if you want to help me, give me Mike's home and office phone numbers for Compady. I am sure you have them. And please DO NOT come at me with some speal about client privacy.

He can ignore his e-mails all he wants - thats easy, but he'll have a harder time ignoring the telephone - espicially at 3 AM in the morning!

I sense a restraining order/harrasment case in your future.

Things were out of their hands, what do you expect them to do. By continuously bugging people, they must spend more time listening to your irate complaining, and less time actually fixing the issue.

For the record, we even called Mr. kimmel on the telephone during the outage to explain the situation to him. We did this even though he was not our direct cleint, but Compady's.

Quite simply we will still contact our resellers customers to make sure they know what's going on even if their reseller does not.

As we have repetedly told Mr. Kimmel, we were at the mercy of the power company and network providers two tiers up from us. Our providers provider had issues due to the COMPLETE loss of power to Exchange colo.

In any case, we really do sympathize with Mr. Kimmel, and understand that downtime=$. There are just some things that cannot be controlled. The only thing you can do in this situation is to keep everyone infomed; first your own customers, then those customers of your resellers and everyones else.

If Mr. Kimmel really did lose the amount of money he claims he did, then WHY on earth is he relying on a $99/Mo. server with a reseller? We have special plans for enterprise clients with more demanding needs such as this. That facility is not at 200 Paul (Exchange) but at Cable & Wireless in Santa Clara where rackspace and bandwith are NOT cheap, however we DO guarantee nearly 100% SLA in THAT datacenter.

Mr. Kimmel: If your network demands the level of uptime you expect 24/7 and you are really relying that heavily on your server that is "mission critical" please shoot us an email to sales@nectartech.com and I will see to if that we can write an SLA you expect, and demand. Just be aware that you will get exactly what you pay for, and I assure you that you will.

--NectarTECH

So does this post mean that as far as you are concerned, I am not entitled to any compensation?

If thats what you are trying to tell me, get your lawyers ready because we are all going to court.

Hey Kimmel, I think he summed it up quite nicely:If Mr. Kimmel really did lose the amount of money he claims he did, then WHY on earth is he relying on a $99/Mo. server with a reseller? We have special plans for enterprise clients with more demanding needs such as this.And ask YOUR provider about compensation. If Compady isn't willing to compensate, why is it anyone else's responsibility? Are you going after MFN and AboveNet too?

Nectar:

I understand the issue. I dont need a constant recap (although that would have been nice when I asked for the updates - but life isnt perfect) or for you to repeat the same thing to me over and over again.

I understand the fact that NectarTech is at the mercy of its bandwidth providers and the upstream hosts, and thats why you can take it up with them.

But I experinced an outage, and *******it there will be some sort of compensation for this.

If you and/or Compady think for one minute that you are going to keep all of my money, have a screwup like this and not issue any type of adjustment, you've got another guess coming.

You can take your SLA and shove it where the sun dosent shine. I paid for a service and I didnt get it. I pay Compady for a server, and Compady pays you for a server. We both expect it to be online as much as possible.

26 hours of continious downtime goes way above and beyond the average. If thats was an hour, I'd still be hot but I would get over it. 3 hours, I'd be livid but I'd eventually get over that too.

But twenty six hours - more than one ******* day. No, I am not going to let this go.

And again - I am not paying $99 for the fuccking server!

I dont know why Compady isnt responding to thier e-mails. Hell, maybe you host thier mail server and it is/was offline so they couldnt get to them. Maybe Mike is on vacation.

Maybe they committed mass suicide. I dont know and I dont care.

Someone is going to be made responsible for this mess and I will nail the Jell-O to the wall.

Mr. Kimmel-

We will provide you the official RFO from Exchange to prove our case. As a matter of fact, I have already requested this information from our account exec. at Exchange.

We never said that you were not entitles to compensation, however we cannot promise this as we need to review each claim, case by case. You also need to be reminded that you are Compady's customer. As I have said, I will be willing to work with you as long as you work with us amicably.

We also receive legal threats all the time, so your "lawsuit" talk is groudless given the mount of money you pay for service and you can PROVE your damages. Even so, we are not the responsible party since you are not even our customer and we did not cuase the actual outage. We have such provisions written into our Service Level Agreement and Transit Agreements. Please shoot us an email or call us at 877-852-3869 and I will be happy to send you these documents.

Regards,
--NectarTECH

Nectar... lol how many times have you herd that? I have herd shared clients paying 7.00/month yell that over 3 mins of scheduled downtime. Ahh yes... Good times.

Everyone is quick to yell I'LL SUE YOU!!!

Well pal... It takes money to sue someone... Bu the looks of your posts you do not have any left?

I dunno, nor do I care but if I were Compady or NectTar tech I would simply walk back and pull the plug on your equipment. Your blowing this way out of line.

Lets see some proof of your losses? I am quite curious how you are calculating these numbers... Maybe I lost more myself in the downtime (yes I was down too)

Can I have your formula for this calculation?

Maybe I am making more money than I am aware of each day!

Anyway, I have read every post you have make in the last couple days and honestly I sympathized with you at first but your childish statements and threats are now just getting ridiculous. Nectar could quite easily turn this on you and show your so called Lawyers that you were throwing threats around like they are going out of style... I recall in one post you mentioned "shooting" someone? Thats just stupid. If you are willing to go shoot someone over a 99/month server you need help dude.

Whatever, there is an easy solution, take your business elsewhere or don't... Maybe consider upgrading to enterprise servers that are fully managed. Whatever you do please go do it and stop being so immature. I hope your future clients see the comments you make on here. I am sure they will be impressed with the way you deal with things.

Anyway, Enjoy your day. Try not to stress, and do something about your situation now while your servers are up. Don't wait for them to go down again.

Peace.
:D

Originally posted by kkimmel
So does this post mean that as far as you are concerned, I am not entitled to any compensation?

If thats what you are trying to tell me, get your lawyers ready because we are all going to court.

Calm down. You'll get nothing even if you sue them. Their TOS protect them from the liability. And you dont' even have a service contract with them. I dont' even see what they did wrong. We're in the Exchange and we lost power for 5 hours too.

If you need uptime, go with Rackspace. If you got the money, go with USI or something. Posting here wont' help you anymore.

Hey Guys-

I can certanly understand why Mr. Kimmel is so upset. We totally sympathize with him, but nothing could have been done in this case. Unfortunatly there is no reasoning with him. If service credits are in order, then he will be entitled to one, however given his attitude, he's very lucky I don't have some of the other techs here handling this case. If they were, they'd probably remove his machine from service and rm -Rf his hard drive! ;-)

In any case, let's be professionals about this.

Mr. Kimmel, please contact Mike ay Company us and tell us exactly what you are seeking. Ok? Maybe we can work something out to make us all happy.

--NectarTECH

This is just my experience of the past few days with NectarTECH. I thought you should hear a positive experience amongst the other postings here.

We received an initial warning of the move a few weeks ago, before dates and details were finalised. Nearer the time we received an update of the IP blocks and times/dates of the move. Before the power outage we received an email explaining the timing of the move was being pushed back a few hours.

As SOON as the power problems began we were informed of the details NectarTECH had via email. As long as I know the reason for a problem then I am in no hurry to pester the only people who can fix those problems. We were kept up to date with what was happening during the power problems, and that continued while the servers were being moved etc.

I do not see the point of getting overly excited on WHT or by any other public means after the event is over. People reading the thread will understand that there were problems which may or may not influence their decision when considering purchasing servers from NectarTECH. It is up to those readers to decide.

These problems, in my opinion, were dealt with efficiently and effectively. If you want to chase up compensation you should do this in a private manner. Pulling the lawyer card at this point really does not achieve anything.

Thanks,

Saleem
RawServe

P.S. No RawServe hosted sites were affected by this downtime.

Originally posted by nectar
If service credits are in order, then he will be entitled to one, however given his attitude, he's very lucky I don't have some of the other techs here handling this case. If they were, they'd probably remove his machine from service and rm -Rf his hard drive! ;-)

In any case, let's be professionals about this.

Mr. Kimmel, please contact Mike ay Company us and tell us exactly what you are seeking. Ok? Maybe we can work something out to make us all happy.

--NectarTECH

I am not lucky that you dont have other techs working this, you are.

Because then your lawsuit would go from a few hundred dollars to a few hundred thousand for intentional, malicious destruction of my data. If you have anyone even thinking about it, you'd better get them away from that server - because I am so not kidding around about this.

If you think I am an ass now, wait until you see what happens when you pull something like that. I will cook your goose and I will make sure that you never get back into this business again.



Fine - I will e-mail Mike (again) and see if he responds. Or do you have another address I should write to him at?

Or why dont you get on AIM. I think I have talked to you on AIM before. If not, send a message to "SynergyGN".

Its not too late for you to make up for this - yet.

Nectar, you wanna chat on AIM or give me your e-mail and I'll Cc this e-mail to you???

I am trying really hard to be nice here... it wont last long...

Hi Mr. Kimmel-

Do you honestly beleive that we are that kind of company that would stoop that low and destroy your data?

Of course not! I would never work with anyone that did such a thing.

I am just making a point. Please be amicable about this issue. Your attidude plays a key role here. If you were to piss off the wrong folks, they might have done what I have described. As I have said, we don't reduce outselves to THAT level.

My primary goal here, as I have also discussed with you over the phone, is to try and make you happy. We do want your business, as our reseller, Compady still pays us for your server. Revenue is revenue, and although it's not much, we still value your business.

I am just asking you to send Mike and I an email detailing your losses and the resonable amount of downtime you think you suffered. You can send the email to noc@nectartech.com and we'll be happy to look it over.

Ok, I think that's all we can do at this point. Again Mr. Kimmel, I am sorry you had to deal with this problem. We had MANY more clients out as well, as did Exchange. We are not here to point fingers and make accusations. We are here to solve problems.

Enough said.
--NectarTECH

Originally posted by nectar
Hi Mr. Kimmel-

Do you honestly beleive that we are that kind of company that would stoop that low and destroy your data?

I dont know, would you? You're the one that brought it up as a possibility.

I have never had anyone pull something like that over, but if they did - I promise I would sent alot of time and effort making thier life very uncomfortable.

Fine, e-mail sent. I'll be waiting to hear back from both of you. We'll see just how sorry one is. It is one thing to say "sorry", and quite another to back "sorry" up with corrective action.

As I am sure you know, "sorry" dosent pay the bill.

Nectar, I went ahead and emailed Mike @ Compady mike@compady.com]

I basically wrote exactly what you will see I wrote on these forums.

Quote from Mike Leigeberger of Compady

I am not writing this for any sympathy at all just hope that you will
understand a little better the situation. Over much of this week I was out
of town while a relative was in the hospital and later in the week I had an
injury myself which was Friday which put me in the ER and out of action. I
got back in town on Saturday and discovered my computer had crashed and was
beyond repair so I had to reinstall the operating system. By the time I
finally got the message sent to my personal email about this happening it
was Sunday after church services. I was not called and the message was not
sent to support so I would have seen it on the ticket desk earlier. I will
be honest with you, I do not make any money off of this hosting business
and the amount you ask for is $1,800 which is equal to about 3 months of
profit. I cannot help that the downtime was over 3 hours, I can only relay
to you as much as Nectar knows. Please be understanding, this is just
another event that has lead my life downhill yet again. Do whatever you
need to do but I cannot compensate in any way, it is just not possible.

Mike

Then I receive another email

After further thought I am going to offer you something. Recently I had
been trying to sell Compady and had finally found a buyer for a second time
and the amount set was $5,500 for the business. Since then obviously some
things have happened to make that value go down. I am willing to sell you
the business if you are willing to work and recover for the amount of
$3,200, which includes about $800 profit per month and compady.com and
nextrim.com as well as any software. Let me know if you are interested.


I cant believe I lost $1600 and they wont even give me a free money the least.

I can't believe you just posted that second e-mail here. Where are your morals? When someone makes you a business proposal, to YOU, noone else, you simply do not post it on a public forum. That is just wrong, now I'm especially sure you do not deserve a thing.

Originally posted by eLeMenTz
Nectar, I went ahead and emailed Mike @ Compady mike@compady.com]

I basically wrote exactly what you will see I wrote on these forums.

Quote from Mike Leigeberger of Compady



Then I receive another email




I cant believe I lost $1600 and they wont even give me a free money the least.

This is disgusting.

*******it, I want some action. If you want to sell out, Mike - then fuccking sell out. But not before I am taken care of.

I got this from Mike a minute ago:

----- Original Message -----
From: "Mike Leigeber" <his-email>
To: "Keith W. Kimmel" <my-email>
Sent: Tuesday, August 26, 2003 5:27 PM
Subject: Re: Synergy's Server Downtime


> Keith, I have been talking with Nectar about this issue and if compensation
> is given then that will be passed on. Thanks for you understanding and patience.

Originally posted by nog
I can't believe you just posted that second e-mail here. Where are your morals? When someone makes you a business proposal, to YOU, noone else, you simply do not post it on a public forum. That is just wrong, now I'm especially sure you do not deserve a thing.

Tell me about it, and people actually host with such people?
Beyond my scope...

Hey Mike,

Since the company is on the auction block now - I'll buy. Where do I send my money order?

Now I see why my e-mails werent getting responded to - they were too busy trying to negotiate the selling price!!!

Geez, this is getting out of hand now. Why not take your complaints to just email between your providers. We have seen enough and now your bringing personal stuff in to the picture. Not good at all.

Why do you feel the need to post emails directed at you here? We really don't care.

Although maybe I will make Mike an offer for his Clients. :D

Thanks!

Yeah, thats what I was thinking too :)

Depending on prices though ;O

You want to buy me, too? Or will I be a concession or something? How much are you going to pay Mike for me? lol

I think im going to auction you off on the street ;)

I emailed him asking for more info.
Depending on prices he charges, we'll see what I can do about buying compady :p

Originally posted by Mrdredd
I think im going to auction you off on the street ;)

I emailed him asking for more info.
Depending on prices he charges, we'll see what I can do about buying compady :p

Let me know if you buy the place so I can find another place to call home. There is no way in hell I'll be your customer...

Originally posted by kkimmel
Let me know if you buy the place so I can find another place to call home. There is no way in hell I'll be your customer...

Even more reason for him to buy now, hell, I'll throw in a bid if you'll take your business elsewhere.

I'm interested to buy too. Who do I contact?

Originally posted by AKavanaugh
Even more reason for him to buy now, hell, I'll throw in a bid if you'll take your business elsewhere.

:gthumb:






:banana: :blush: :banana:

Originally posted by Mfjp
I'm interested to buy too. Who do I contact?
mike@compady.com]


Back on topic now, please :)


damm, I would be a good moderator..

See what you got yourself in to kkimmel? No one likes the approach you took to try to resolve your problem. In fact all your whining and threats still have gotten you no where.

I talked nice to my provider and I was back up and running very fast after the crash, even got an onsite reboot for a server that was stuck in FSCK loop after the hard shutdown.

I doubt any other host on here is going to give you a quote after seeing your reaction to this event. I know I would not want you as a customer. Wouldn't want you to sue me!

Anyway...

:D