I received the following letter (email) from a client who, because of the MAE Dulles downtime is trying to scam me out of $12,000.

Today, August,8 2001, your company stopped providing me with hosting
services without previous notice & any explanations of the cause, not
considering the fact that the hosting had been paid & the located
content didn't contradict demands & terms of
PreciseHosting.com(hereinafter "Company").

Before mentioned hosting located e-shop site & the termination of
access to it caused material losses.

On the grounds of that, here are my propositions:

1. To restore immediate access to REMOVED & hosting
administration in full force.

2. To develop & transfer to me offers on compensation of my moral &
material damages caused by illegal actions of the company. The sum of
damage that will be fully precise & grounded in appendix to the
judicial application is $12 000(twelve thousand) USA dollars.

Otherwise and in case of receiving noreaction of the Company to the
present letter without 24 hours:

1. The actions of the Company will be deemed as financial fraud aiming
to appropriate money resources & a proper application will be sent to
the police in the place of Company location.

2. To the address of the Company & to Arbitration Court the claim
demanding reimbursement of material & moral damages in complete volume
will be sent directly.

3. To the address of licensors of Company's activity a claim will be
sent directly.

4. To the address of Company's partners a letter describing the
present situation & illegal actions of the Company towards a client
will be sent directly.

5. Grounding on inadequate actions of the Company contradicting the
terms & conditions to electronic mass media an appropriate
letter will be sent directly.

6. On my own sites and on any other sites of the network an
information about the Company as an unfair contractor will be
published by me.

I inform you that till settlement of this argument the payment, that
was effected for Company's hosting has been cancelled & withdrawn.

With hope on your prudence.

REMOVED

Originally posted by Precise

I inform you that till settlement of this argument the payment, that was effected for Company's hosting has been cancelled & withdrawn.

With hope on your prudence.


Please explain to your client that you do not accept threats from people who cannot use proper English. To wit:

1. till is not a word. The proper word is until.

2. There is no argument. Your customer has made a ludicrous statement...making wild accusations does not constitute an argument unless your customer was arguing with himself.

3. The comma after payment is unnecessary.

4. Affected, not Effected.

5. With hope on your prudence??? That statement does not even make sense.

But if you could send your customer a thank you letter for me, I would appreciate it...I haven't had a such a good laugh in a while.

but this one takes the award. But, lets assume this is a legitimate legal notice. (1) She has not been charged for any service thus far (first month free). (2) those terms that she agreed to also state:

PreciseHosting.com cannot be held liable for system downtime, crashes, or data loss. We cannot be held
liable for any predicted estimate of profits in which a client would have gained if their site was functioning.
Certain services provided by PreciseHosting.com are resold. Thus, certain equipment, routing, software,
and programming used by PreciseHosting.com are not directly owned or written by PreciseHosting.com
Moreover, PreciseHosting.com holds no responsibility for the use of our clients accounts. If any terms or
conditions are failed to be followed, the account in question will be automatically deactivated. We reserve
the right to remove any account without advanced notice for any reason without restitution as
PreciseHosting.com sees fit.

I am glad you had a good laugh. I may frame this one.

Patrick

You might want to point out to sender that:

Point 6 is slander and points 4 & 5 could be considered deformation of character.

These could be valid grounds for counter legal claim? ;)

Not too up on law.

You might want to point out to sender that:

Point 6 is slander and points 4 & 5 could be considered deformation of character.

These could be valid grounds for counter legal claim?

Not too up on law.

Very good points, I didn't think of that.

If worse comes to worse and I receive an official legal notice, I will (of course) involve my lawyer.

Where do these people get these ideas??? Do they really think I would just draft over $12,000 with just a poorly drafted email??? LOL

Patrick

hahahaha, good one uuallan.

that made me giggle a while, thanks.

You can laugh more, we've been more unlucky. one of our re-sellers has been mailed last week: customer paied for $18/year ... got an average of 2,7 visits a day and claims back $4,000 because three days of dns down.

:( crazy world

Did the client really get $4000?

Due to this person receiving free hosting, yet attempting to extort a settlement, this person might be in 'this business' and none other. I'm not entirely certain, but I get that feeling from the email (though one would think that if they were in the 'settlement extortion business', they'd have had a document drawn up by a professional and not send that ridiculous notice).

Yes, that is the impression I got as well. As soon as the server went down they sent the email. All I have to say is the hosting business gets more interesting everyday. ;-)

Patrick

Precise: not at all. You must give proof of the "damage" -

Furthermore lawyers suck your blood you know and most of times it's not worth to ask for their help.
In that case company policy worked fine "non-responsability about cpanel3 lack of service" and so on ..

bye

I really hate emails like this. I never end up sleeping much that night. I know it really wont happen, but there is always a chance. I mean that reasons people sue. I remember the woman who sued(dont know outcome) McDonalds for money because a pickle fell out and burned her chin. Oh but thats not all, her husband sued for 15k because of the mental stress or some bs that he said he went through when his wife got "burned". One more thing. I have recived in the last year, one real lawsuit type deal. This came stright from a lawyer, no prenotification, if anyone is really serious about this, then they will prob have a lawyer contact first. But it does happen.

Wow your client must have a lot of time to write so many letter and I'm sure the US Post will be happy to deliver these.

Maybe you should suggest your client to take a brain-washing (you know that?) to come back to the real world.

- domi

This is the reply I received this morning to the email I sent restating the terms ahe agreed to:

I will not cancell the account & withdraw the payment till the next
similar incident happens.

Isn't that nice of her. She will not try to con me out of $12,000 till next time. :eek: So, I replied and gave her 48 hours to find a new host after which her account would be cancelled.

For $7.95/mo I really do not need such threats!

Patrick

It's amazing what people will do just to get some free money.. hehehe..

Originally posted by Precise
So, I replied and gave her 48 hours to find a new host after which her account would be cancelled.

For $7.95/mo I really do not need such threats!

Patrick

Hehe, good one :D
I would do exactly the same. It's not worth the money to be :angry:

good move. let us know if she tries anything else.

:uzi:

LoL ... Very interesting...

Originally posted by Precise
So, I replied and gave her 48 hours to find a new host after which her account would be cancelled.

Patrick, that's what I would have done as well. The only think I would be thinking about is whether to terminate the account immediately or what you did :)

Terminating the account immediately would not be the best idea, ok we all understand the individual does not really have a leg to stand on, but in this day and age anything goes and companies have been sued for less. By giving here a few more days you showing that you are trying to settle the matter and giving the person time to remove data. (If you deleted the info right away I can just imagine the next email) :smokin:

Trust me, I really wanted to delete it right away... But, that little guy inside my head said to give her 48 hours.

I haven' t heard back from her yet, but if I do I will let you know. For all the hosts out there I thought I would give you some hints to help you figure out if this person trys to sign up with you.

She lives in Ukraine, both her first name and domain name start with "nata". If you need more info, just email. precise@precisehosting.com.

Patrick