sitekeeper
08-08-2001, 01:13 PM
My question needs a little background first so here it goes. I got my server from a well know company (to this board, no names for now) on the evening of 7/21/2001.
On the first logon through WHM I got an Invalid Lisc File MSG. That was fixed within 30 minutes.
The first thing I noticed was I was missing a 2nd hard drive. The next thing was TOP showed 100% CPU usage, Portsentry was writing to the log continually. This went on until 7/29/01 with me asking support what was going on every day.
On the evening 7/25/01 the 2n HD was installed after 4 different inquires. The Drive ended up being 1/3 the size I paid for. I also noticed the CPU now reported only 500mhz instead of 1000mhz. They fixed that in an hour or so, no responce about the drive.
7/25/02 asked for more ip’s. Request fulfilled 12 hours latter.
7/28/01 Asking about the 2nd drive 3 different times I was told that’s all they had and I could take what I had or wait until they got another one in. By this time Portsentry was going crazy again, I also realized it only did this after adding users from WHM.
7/28/01 I wrote a polite email and almost begged to get things fixed once and for all.
7/28/01 late p.m. I got an email from the main guy, he apologized and said everything would be fixed and I told him I understood #&*#@ happens! I agreed on a solution about the drive with him too.
8/30/01 Portsentry seems fixed!
8/04/01 A Reseller account and resold accounts couldn’t be accessed. Noticed the Virtual Servers ip’s for the reseller account no longer showed up anywhere in my listed IP’s!
I emailed support and first I got a email asking if I added those ip’s and a list of some more. I explained that support added those on 7/24/01. Latter I was told that I must have added those IP’s because they were not mind and that support had made a change to reflect that early on 8/04/01 that’s why the reseller’s name-servers were not working!
For me this was the last straw, I was trying to start and run a business. I could not see staying with this company any longer. I wrote to them and explained to them that I didn’t see things working out and that I was canceling my service with them and that they should consider giving me a 30-50% refund.
8/05/01 I did here back and was told no refund was possible but I could have a free month. “What do you want to do?”
8/06/01 I re-explained to them that I could not see wasting any more of my time. I told them that I would be canceling and that I expected access to the server until 8/20/01.
I signed a lease with someone else later that evening.
8/8/01 My root password is no longer any good on the server. I emailed support and the main guy, no reply!
Now my question!
Should I inform the Credit Card company that Service was not rendered for the charge, or should I just forget it and chalk it up to experience? I am not the type of person who would think of doing this normally, but this is too much!
Please, what do you think?
Thanks
:( BOB :(
On the first logon through WHM I got an Invalid Lisc File MSG. That was fixed within 30 minutes.
The first thing I noticed was I was missing a 2nd hard drive. The next thing was TOP showed 100% CPU usage, Portsentry was writing to the log continually. This went on until 7/29/01 with me asking support what was going on every day.
On the evening 7/25/01 the 2n HD was installed after 4 different inquires. The Drive ended up being 1/3 the size I paid for. I also noticed the CPU now reported only 500mhz instead of 1000mhz. They fixed that in an hour or so, no responce about the drive.
7/25/02 asked for more ip’s. Request fulfilled 12 hours latter.
7/28/01 Asking about the 2nd drive 3 different times I was told that’s all they had and I could take what I had or wait until they got another one in. By this time Portsentry was going crazy again, I also realized it only did this after adding users from WHM.
7/28/01 I wrote a polite email and almost begged to get things fixed once and for all.
7/28/01 late p.m. I got an email from the main guy, he apologized and said everything would be fixed and I told him I understood #&*#@ happens! I agreed on a solution about the drive with him too.
8/30/01 Portsentry seems fixed!
8/04/01 A Reseller account and resold accounts couldn’t be accessed. Noticed the Virtual Servers ip’s for the reseller account no longer showed up anywhere in my listed IP’s!
I emailed support and first I got a email asking if I added those ip’s and a list of some more. I explained that support added those on 7/24/01. Latter I was told that I must have added those IP’s because they were not mind and that support had made a change to reflect that early on 8/04/01 that’s why the reseller’s name-servers were not working!
For me this was the last straw, I was trying to start and run a business. I could not see staying with this company any longer. I wrote to them and explained to them that I didn’t see things working out and that I was canceling my service with them and that they should consider giving me a 30-50% refund.
8/05/01 I did here back and was told no refund was possible but I could have a free month. “What do you want to do?”
8/06/01 I re-explained to them that I could not see wasting any more of my time. I told them that I would be canceling and that I expected access to the server until 8/20/01.
I signed a lease with someone else later that evening.
8/8/01 My root password is no longer any good on the server. I emailed support and the main guy, no reply!
Now my question!
Should I inform the Credit Card company that Service was not rendered for the charge, or should I just forget it and chalk it up to experience? I am not the type of person who would think of doing this normally, but this is too much!
Please, what do you think?
Thanks
:( BOB :(