I'm now totally convinced that this company is worse than ***** :mad:
I've been trying to get a refund (30 day money back guarentee) for more than 2 months now without success, their billing department is totally unresponsive.

I'm going to call my bank to do a chargeback and I really don't recommend BurstNET to anyone !

And I will go on each single board I know to tell that BurstNET is the worst host on earth :angry:


==> Don't use BursNET <==

BurstNET always honors our 30 day refund guarantee, unless you were spamming or hacking.
If your account was not terminated for one of these reasons, and it was cancelled with 30 days of the order date, please contact the billing dept at 570-389-1100 ext #20, or via email at billing@burst.net, and they will gladly assist you with this matter. If you are unable to reach them for any reason, you may email me at sean@burst.net directly, and I will personally assist you with your issue.

<< And I will go on each single board I know to tell that BurstNET is the worst host on earth>>

A simple billing mistake does not make a company the "worst host" on earth. EVERY company has billing mistakes, no matter how large or small they are.


Sean R.
BurstNET

Sean's response sounds pretty reasonable to me. You've never had another company make a billing mistake??

Originally posted by BurstNET
BurstNET always honors our 30 day refund guarantee, unless you were spamming or hacking.
If your account was not terminated for one of these reasons, and it was cancelled with 30 days of the order date, please contact the billing dept at 570-389-1100 ext #20, or via email at billing@burst.net, and they will gladly assist you with this matter. If you are unable to reach them for any reason, you may email me at sean@burst.net directly, and I will personally assist you with your issue.

<< And I will go on each single board I know to tell that BurstNET is the worst host on earth>>

A simple billing mistake does not make a company the "worst host" on earth. EVERY company has billing mistakes, no matter how large or small they are.


Sean R.
BurstNET

1) I sent an email to burstnet support on sunday to ask some questions about becoming a reseller, why havn't i recieved any reply yet?
2) The control panel demo on the busrtnet site is leading to a 404 error, i contacted the webmaster and they have noted that its not working? So why is it still leading to a 404 error page?

Contact our sales/support depts.
This is not a BurstNET support foum.


Sean R.
BurstNET

<<MOD EDIT:>>
While I realize that Burst bashing is sometimes the favorite pastime on WHT, if you *are* going to make statements such as the ones you made, we require that you provide at least a few bits of substance to go along with them. Please back up your comments with at least your domain hosted at the time, and some details about what happened.
<</MOD EDIT>>



Originally posted by BurstNET
This is not a BurstNET support foum.

Well, clearly. Read the label (er, title). WEBHOSTINGTALK.
Maybe if you kept your customers happy they wouldn't have to expose your company on this forum?

B-Broker: You seem to have something up your rear today...I've read several posts from you today...nothing but complaining and arguing and negative comments.

If there is one thing we are not, it is a fraud.
BurstNET has been in business over 10 years, and will be here another 10 years.
You might have some complaints about our service, or our attitude, which is just a matter of opinion, but one thing we are not...is dishonest/fraudulent.

<< I think "we'll" crown >>

Multiple personalities, mentle illness, ahh, that explains it...


Sean R.
BurstNET

I have to agree with burstnet here, its really irritating when clients post on forums first before even contacting the host, they *usually* think they will get a faster response if they post on webhosting talk or other hosting forums and flame the host down, please contact the host first before trying to flame them down, flaming your host will not get you a faster response or a better response. I've seen alot of people here hammer down burstnet, but i have sent a email to 'nick' from burstnet asking about cpanel and recieve a reply within 5 minutes, i think sean & his company are doing a great job.

Originally posted by BurstNET
(snip)
Multiple personalities, mentle illness, ahh, that explains it...


Sean R.
BurstNET Sean, Various people have been over this before and you don't appear to be learning... Keep it professional.

Oh and next time you've actually worked with someone with a mental illness or disability be sure to tell their carers or parents that comment. They will not appreciate it any more than I do

WebSnail.net: Did you read the whole post? Look at the first post I made...I was completely professional, and I totally tried to assist the client...in the manner the public seems to think appropriate around here....and what happens?...someone tries to make trouble...and gets obnoxious. There's not much more than I can do except fight fire with fire in such cases...just note, I did try a proper response first...and you can see how far that got us with people reading the thread. Atleast the majority of readers will note my sincerety in assisting the "actual client" in this matter...why this troublemaker felt the need to post such a ludicrous statement is beyond me. There is only so much crap I will put up with before I reach my limit.


Sean R.
BurstNET

Originally posted by BurstNET
B-Broker: You seem to have something up your rear today...I've read several posts from you today...nothing but complaining and arguing and negative comments.

If there is one thing we are not, it is a fraud.
BurstNET has been in business over 10 years, and will be here another 10 years.
You might have some complaints about our service, or our attitude, which is just a matter of opinion, but one thing we are not...is dishonest/fraudulent.

<< I think "we'll" crown >>

Multiple personalities, mentle illness, ahh, that explains it...

If I were your superior and I saw that post, I'd fire you on the spot.

Oh yeah, while I have your attention, how about my billing requests that continue to go unanswered months later? Guess I'm not important enough either, eh?

Regards,

Originally posted by BurstNET
WebSnail.net: Did you read the whole post? Look at the first post I made...I was completely professional, and I totally tried to assist the client...in the manner the public seems to think appropriate around here....and what happens?...someone tries to make trouble...and gets obnoxious. There's not much more than I can do except fight fire with fire in such cases...just note, I did try a proper response first...and you can see how far that got us with people reading the thread. Atleast the majority of readers will note my sincerety in assisting the "actual client" in this matter...why this troublemaker felt the need to post such a ludicrous statement is beyond me. There is only so much crap I will put up with before I reach my limit.


Sean R.
BurstNET Sean,

I did read the first post and yes I noted the tone/manner. I was commenting on your second one.

Can I make a constructive suggestion... if you cannot keep your temper in check then do not respond at all or at least wait until you've got a grip, then maintain the same professional attitude as the first post.

That's as far as I go with this thread.

I know how Sean feels somewhat. I am not doing professional webhosting - only hosting gaming sites based around Wireplay (a gaming service in the uk).

I often get people coming to me in IRC saying "FFS your service is so crap - sort it out" when often enough, they are using some cheap free ISP which is having problems.

If people attack me with fire, I tend to be a little short with them, whereas if they come to me in a neutral state, then I will do my damned best to make sure they are happy.

TBH - Sean seems to use sarcasm a lot, which urm.. don't American's not know how to tell sarcasm from realism?
That wasn't a dig at our overseas friends - it's just the general impression over here in the UK.

Soz if the above offended any of you Americans.

--James

Originally posted by BurstNET
WebSnail.net: Did you read the whole post? Look at the first post I made...I was completely professional, and I totally tried to assist the client...in the manner the public seems to think appropriate around here....and what happens?...someone tries to make trouble...and gets obnoxious. There's not much more than I can do except fight fire with fire in such cases...just note, I did try a proper response first...and you can see how far that got us with people reading the thread. Atleast the majority of readers will note my sincerety in assisting the "actual client" in this matter...why this troublemaker felt the need to post such a ludicrous statement is beyond me. There is only so much crap I will put up with before I reach my limit.


Sean R.
BurstNET

And again with the name calling:eek:

If you wish to be treated like a professional; you need to act like a professional.

:eek: :eek: :eek: :eek:

Hey......I dislike flaming (unless I'm the flamer) as much as the next person.
But, when a customer suggests a problem it must be dealt with from their perspective. ;)

It's soooo easy to flame or say whatever you want in a forum like WHT. isn't it?

I wonder what would happen if b-broker and Sean were in the same room together? Would they a) ignore each other b) hurl verbal abuse at each other d) hurl themselves at each other, or e) hurl on each other....

Hmmm. ;)

Originally posted by Coran
It's soooo easy to flame or say whatever you want in a forum like WHT. isn't it?

Post has been edited.

Simply, unsubstantiated posts calling hosts names and claiming things (whether they are true or not) without any shred of information cannot be allowed. You are free to tell your story and we'll try not to get in the way of that (and the resulting discussion), however I've removed the parts of the post which I felt were unjustified due to lack of information.

Originally posted by BurstNET
WebSnail.net: Did you read the whole post? Look at the first post I made...I was completely professional, and I totally tried to assist the client...in the manner the public seems to think appropriate around here....and what happens?...someone tries to make trouble...and gets obnoxious. There's not much more than I can do except fight fire with fire in such cases...just note, I did try a proper response first...and you can see how far that got us with people reading the thread. Atleast the majority of readers will note my sincerety in assisting the "actual client" in this matter...why this troublemaker felt the need to post such a ludicrous statement is beyond me. There is only so much crap I will put up with before I reach my limit.


Sean R.
BurstNET

Trust me Sean i admire burst and you for a few many things... but one thing while a company which is growing should always remember is the ATTITUDE ...lot many people read this forum and see the way you react...You are in a service industry..your business is not to make your living by selling hosting but to help the people's business run on your servers through making your services wonderful ...Agreed you are human...but then remember if you came in this industry by choice.. then its your responsibility to take the criticism on face and to improve even if the customer is wrong ....and if its not by choice then you should leave this industry ....and Sean do you think you can make anyone feel wrong by telling him that he is wrong ...you could have tried to be more under control and that would have reflected a better attitude of Burst. All companies treat their customers well ( or at least try to ) but what makes the most successful companies different from others is the attitude to handle the complaints and anger of even those customers who are not using their services any more ......anyways Sean on personal level i would like to sign up with burst when i go for my next server .. :) But a better ATTITUDE is what you should always wear when you want to be in any service industry.

inquisitive:
Now that was a post I can respect, and we can take into consideration and utilize to reach the support/service levels that we are aiming for. Although including negative comments within, the post was still tastefully written...and thus useful to us in actually improving service levels. Kudos for your character...

Sean R.
BurstNET

Originally posted by BurstNET
inquisitive:
Now that was a post I can respect, and we can take into consideration and utilize to reach the support/service levels that we are aiming for. Although including negative comments within, the post was still tastefully written...and thus useful to us in actually improving service levels. Kudos for your character...

Sean R.
BurstNET

:eek: :eek:

:rolleyes:

I think you're still trying to defend an indefensible action.
Sometimes you can say much more by not saying anything.
(Should have maybe stopped after the first sentence. It was perfect)

Just my thoughts. . . . .

Originally posted by BurstNET
inquisitive:
Now that was a post I can respect, and we can take into consideration and utilize to reach the support/service levels that we are aiming for. Although including negative comments within, the post was still tastefully written...and thus useful to us in actually improving service levels. Kudos for your character...

Sean R.
BurstNET

...And the fact that they added the comment about getting their next server with Burst, didn't, like, uh, help you be more understanding and polite. *LOL*

this type of host is not good then tacid, it is all scam

Originally posted by Lah_Lah
this type of host is not good then tacid, it is all scam


LOL - I wouldn't call Burst a scam. They have been going for AGES - I think I even had an account with them for a few days. Can't remember the reason for cancelling, but I don't remember a bad incident.

--James

Didn't BurstNET buy True Hosting (which was a scam)? :confused:

Originally posted by WebSnail.net
Sean, Various people have been over this before and you don't appear to be learning... Keep it professional.


Why? Is there some law that says he has to be professional?

If you don't like his attitude then simply don't do business with him. I don't know Sean but some people seem to have the idea that they can act any way they want towards a company and the company is just supposed to keep a smile. Hate to tell you, the customer is not always right.

Even if the customer isn't right; there's no reason to tell him he's wrong :eek:

One thing webhosts should realize about posting here is how they will appear to the general public. Yes, people will say things to piss you off, and sometimes it's done on purpose. However responding with disrespectful, rude, or otherwise unprofessional comments, such as Sean's mental illness comment in this thread, do nothing to help you and will in the long run hurt you as people see and remember the bad, but don't remember the good.

For this very reason I will *never* deal with VDI. I have seen far too much of Mr. Jensen's attitude on these very forums, especially during their problems. Instead of saying nothing, and just letting people vent, he felt the need to get involved and shoot off his mouth. My host, for one, moved off of VDI very shortly after the problematic period in April, in part because of the speed and bandwidth issues, but also in part because of the owner's attitude.

I have heard nothing but bad things about BurstNet's dedicated services, but heard nothing at all about their virtual hosting services. The next time I am looking to move I have a list of hosts to check out which included Burst but no longer does because of the attitude displayed here. :eek:

Just keep in mind how you appear to others. No matter what anyone else says responding in kind will not help you in the least.

Someone asked why hosts have to be professional. It's quite simple and like every other business - it makes your reputation. Consider this: if I am looking for a host and find an employee or the owner of a host mouthing off on a forum like this, my first thought is "Is this how support is going to treat me if I contact them? What about billing?" and *scratch*, their name is off the list, on to the next host.

Well said tubedogg :cool:

Really nothing more for me to add:stickout

very well put. you had nothing but good points.

:beer:

Dear Tubedogg,

You also have to know that some clients use WHT to get to the hosts:

I have had a issue regarding this, a client who has used us for 3 months to be exact now wants a refund as he has no need for his site anymore, he threatens us saying that he will post on WHT & other message boards that our service is horrible and so on. WHT and other forums are being used to threaten the host, clients can get whatever they want if they post on WHT against the host, generally the public and other hosts take sides, usually against the host.

Regards,
HostEXP

Originally posted by tubedogg
One thing webhosts should realize about posting here is how they will appear to the general public. Yes, people will say things to piss you off, and sometimes it's done on purpose. However responding with disrespectful, rude, or otherwise unprofessional comments, such as Sean's mental illness comment in this thread, do nothing to help you and will in the long run hurt you as people see and remember the bad, but don't remember the good.

For this very reason I will *never* deal with VDI. I have seen far too much of Mr. Jensen's attitude on these very forums, especially during their problems. Instead of saying nothing, and just letting people vent, he felt the need to get involved and shoot off his mouth. My host, for one, moved off of VDI very shortly after the problematic period in April, in part because of the speed and bandwidth issues, but also in part because of the owner's attitude.

I have heard nothing but bad things about BurstNet's dedicated services, but heard nothing at all about their virtual hosting services. The next time I am looking to move I have a list of hosts to check out which included Burst but no longer does because of the attitude displayed here. :eek:

Just keep in mind how you appear to others. No matter what anyone else says responding in kind will not help you in the least.

Someone asked why hosts have to be professional. It's quite simple and like every other business - it makes your reputation. Consider this: if I am looking for a host and find an employee or the owner of a host mouthing off on a forum like this, my first thought is "Is this how support is going to treat me if I contact them? What about billing?" and *scratch*, their name is off the list, on to the next host.

Originally posted by Hostexp
Dear Tubedogg,

You also have to know that some clients use WHT to get to the hosts:

I have had a issue regarding this, a client who has used us for 3 months to be exact now wants a refund as he has no need for his site anymore, he threatens us saying that he will post on WHT & other message boards that our service is horrible and so on. WHT and other forums are being used to threaten the host, clients can get whatever they want if they post on WHT against the host, generally the public and other hosts take sides, usually against the host.

Regards,
HostEXP



Very good point. Plus you get other hosting companies that want to try to bash the competition as well.

Originally posted by MasterMindz
Didn't BurstNET buy True Hosting (which was a scam)? :confused:

Maybe BurstNET IS True Hosting??!?!?

:confused::confused::confused::confused::confused:

Maybe this is a conspiracy!? :D

Yes i definetly agree with you, i see this happen to much on this board, way to much.
Originally posted by multipleimage


Very good point. Plus you get other hosting companies that want to try to bash the competition as well.

I think if a customer came here and spoke ill of me, I would just have to let it be.
By the time he has come here (whatever pushed him to it), it's probably too late to win him back.
I have often seen a host look the fool for entering some discussions. The customer points to accusations as fact and then other hosts (who apparently have never had a customer they couldn't please) jump in siding with the customer.

I still stand by my other statement of, "Even if the customer isn't right; there's no reason to tell him he's wrong."
It serves the host no purpose; other than to look bad to his peers, as well as potential clients.

I think it is again worth mentioning tubedogg's post.
Originally posted by tubedogg
One thing webhosts should realize about posting here is how they will appear to the general public
That is a great piece of advise! It doesn't matter if you, as a host, are right. What matters is how you are viewed by the general public.
I could go on, but I can see that too many hosts are locked into a feeling of being better than the public they serve. Remember I said many not all. You know who you are.
Before you begin to argue with me, I suggest that this topic may be better served in the "How to run a Webhosting Business" forum? As it seems to have travelled somewhere off to where the thread starter is not having his concerns met.

Hi,

Well, so your simply saying let the client get away with it? If everyone client did that, where would the host be? you can't let the client get away that easily. It also costs the host money to provide the features to the client. This forum is being used the wrong way, clients are using it to threaten the host, the host has his right to tell the truth to the public and defend his self.

Regards,
HostEXP

I'm starting a forum just for clients to go and vent.
Generally that's all they want to do.
Thinking about calling it "My Host Sucks. . . .And Here's The Reason Why"


:D

Thats exactly the problem, you have to understand, the client isn't always right.

Originally posted by Hostexp
Hi,

Well, so your simply saying let the client get away with it? If everyone client did that, where would the host be? you can't let the client get away that easily. It also costs the host money to provide the features to the client. This forum is being used the wrong way, clients are using it to threaten the host, the host has his right to tell the truth to the public and defend his self.

Regards,
HostEXP

I completely agree with you. This board is being used the wrong way. The client had an issue, BurstNet has taken care of it... And then others jump on and bash the host for reasons that are not even related to this topic. If people could just act a bit more mature Sean wouldn't have had the need to post what he did. And then the same people that have bashed him talk about how rude that is!?!?

This topic is waaaaay off thread now, I think a mod needs to lock it.

But they ARE right! If they are not receiving what they (in their mind) expected; perhaps you were not so clear on explaining what they should expect:rolleyes:

So your saying the host is always wrong...?

You make no sense,

Regards,
HostEXP

Originally posted by AnIdiot
But they ARE right! If they are not receiving what they (in their mind) expected; perhaps you were not so clear on explaining what they should expect:rolleyes:

OR perhaps they expected everything... You shouldn't expect what isn't written down on paper, plain and simple.

Do you run a hosting biz? Can I have your URL so I can sign up... I wanna show you what it can be like, then maybe you'll change your mind. :D

You seem to think I have something against hosts.
Far from the truth. As a matter of fact; I want to be a host when I grow up.
I will gladly host you! I can't give you the site url yet; it's still in developement stages. As soon as I launch, I'll PM you and let you check it out though. I don't have a problem, even with someone starting out saying they're going to be unreasonable.

Back to our "off topic" topic.

What do you mean You shouldn't expect what isn't written down on paper, plain and simple?? I haven't seen a piece of paper in weeks:D

And to help the mods some. . . . .I think I'll reserve the rest of my statements for when we move this subject to a different arena;)

Like here http://www.webhostingtalk.com/showthread.php?s=&threadid=17941

The bottom line is Sean or anyone else for that matter is free to treat their customers anyway they choose. If a company wants to answer their phone by saying 'What the hell do you want" to every customer that calls there is nothing stopping them from doing so. When they no longer have customers then they might wise up. Sean may be the 'Soup Nazi' of this board but he sure does add a lot of entertainment here :nuts:

Originally posted by Steve33
If a company wants to answer their phone by saying 'What the hell do you want" to every customer that calls there is nothing stopping them from doing so

LMAO!!!!!!!!

***** basically does this...they don't give a damn about your domain...they just want you to talk to billing and pay them more to fund their scam... :rolleyes:

Let's back up a bit. :)
I didn't (or didn't mean to) say that a host should just let his reputation be trampled on and not respond. What I said was don't respond in kind. There's a right way and a wrong way to respond to inflamatory posts. While I certainly don't think people should be using this board as a venting tool, hosts that come here and respond to those people with disrespectful comments and attitudes don't win back any points. I can certainly understand the frustration; as a moderator at vBulletin.com I see all the crap that people post and the attitudes they display. But me turning around and calling them morons or something like that isn't going to help the situation at all.

The customer is not always right, and I think the guy that originally said this, whoever he is, should be publicly hanged. People in this day and age assume that service providers have to bow to their every whim, and that's simply not the case.

Bottom line, don't stoop to the level of the people posting stupid stuff and venting and trying to ruin a host's reputation. Respond, but do so politely and you'll win a lot more customers in the long run.

Originally posted by tubedogg
Let's back up a bit. :)

[SNIP]

There's a right way and a wrong way to respond to inflamatory posts. While I certainly don't think people should be using this board as a venting tool, hosts that come here and respond to those people with disrespectful comments and attitudes don't win back any points.



Exactly, the point being; People respond to defend themselves and their reputation, but in doing so, if you aren't careful about your comments and response, you take the entire point out of posting for the sake of your reputation and stand the chance of tarnishing it further by your own actions. That's not to say that we aren't all human or immune to getting angry or responding in such a manner, given certain variables, but that it completely removes the point and you'd best not even comment, if it's not of a more respectful or prositive nature -- even if you don't think they deserve it. Disrepect to someone, will not allow everyone else to understand the reasons, all the see is the bad side. They can't be expected to know or care about the client's history with the company, is the company responds poorly. That's a risk, and no one will have any issues with a proper response. That proper response should be the only reason to respond at all.. otherwise, the point is moot.



[SNIP]

People in this day and age assume that service providers have to bow to their every whim, and that's simply not the case.


Hold up there, I see this comment far too often. Not everyone that complains is doing such out of some ridiculous motive, because they expected too much. Without naming names, I've seen many people state good reasons to have issues with a few different companies -- and I personally believe that information would be helpful to have people avoid using those hosts. *****, Tacid, Truehosting and many more, just for examples. I once confirmed that I too heard only (or mostly) bad things about a certain company before (hmmmmmmmmmm), and I was accused of stating such because I was a "competitor", which was ridiculous. I think too many people are too prone to go with one manner of opinion or another, and it always seems to be in the extreme. I find this annoying, but not everyone is some madman that's foaming at the mouth because they didn't get pizza coupons with their hosting plan.


Bottom line, don't stoop to the level of the people posting stupid stuff and venting and trying to ruin a host's reputation. Respond, but do so politely and you'll win a lot more customers in the long run.

True enough about stooping to low levels. However, not every effort to warn or even intend to ruin a company's reputation, is always just some scum bag either. If it weren't for many people specifically doing such for truehosting, that scum bag would still be stealing people's credit cards and running his scam. Sometimes you have to be aggressive. However, out of what justification, is the question?

Did Burst ever steal anyone's CC info, or otherwise steal money or pull a scam? I don't think so! Do they have many complaints here? From what I've seen, yes. Are they valid or legitimate? In _my opinion_, a lot were. This is apparently different people's opinions that are what dictates how the thread turns. Provided people provide evidence to back up their claim, then it's a matter of opinion on who's action was right or wrong and to what degree. Then, if it is and to the certain degree, is it justified or reasonable to alert people to not use the host... that's what it comes down to.

However, people seem to lack evidence, lack a real motive often, so this leads to almost every single post positive or negative about _any_ host, to end up being a battle between supporters of the host, or enemies of the host, all posting about how it's not true -- that they are good.. whilst the other says -- no, they are bad... This is why almost all of these type of posts, are completely pointless.

Then, people end up thinking anyone that complains about anything, is a scum bag, insane, likes to cause trouble and generally bitch about the world. Or, alternatively, it turns into a bash session and all the people that have had bad experiences all swarm in and let everyone know. None of this does any good, and here everyone is, yet again, doing the same thing -- debating all about it, people posting in support and people posting in opposition. My only problem with this, is what I just wish people would use their real name and not pretend to be 3 different other people. But hey, everyone runs their business how they want. Personally, if people are going to post any positive or negative feedback, they should outline the issues, be exact and to the point as possible and provide evidence. Leave it at that, not swarm in and post in defense or offense of a host, since it has nothing to do with the original issue anyway. What a big waste of time... see, now I have to come in and rant like an idiot... see... now you've done it!

i totally disagree with the guys says burstnet sean is wrong. common folks he has give this guy his contact information and he is taking care of this issue personally. I agree every company make some mistake and he agrees with that. That is the best thing which i like about him. After all we all are human. If he is ready to rectify the mistake give him a break. :o

Also i have not seen this guy again on this board who originally started this thread. :angry: I think this was just a post to piss of BurstNet reputation on this form. Which is very dangerous situation for all web hosting companies right here. :angry:

Sean - BurstNet - you are always there in my upcoming server purchase list.

;) ;)

I am not discussing whether or not Burst made a billing mistake, or how that should be handled. I take issue with the way he responded the second time.

I think most or all of us agree, that someone bringing something like a billing issue to a web board having nothing to do with Burst, is improper and pointless -- unless Burst flat out scammed this person and ripped them off -- but that didn't happen, so I agree it's an excessive measure to complain about it in this manner.

Originally posted by BurstNET
B-Broker: You seem to have something up your rear today...I've read several posts from you today...nothing but complaining and arguing and negative comments.

If there is one thing we are not, it is a fraud.
BurstNET has been in business over 10 years, and will be here another 10 years.
You might have some complaints about our service, or our attitude, which is just a matter of opinion, but one thing we are not...is dishonest/fraudulent.

<< I think "we'll" crown >>

Multiple personalities, mentle illness, ahh, that explains it...


Sean R.
BurstNET

i don't think hey said something wrong. the person was trying to destroy his reputation when he have nothing to do with the issue. moderators edited the post by i read it in original format and was horible.

Originally posted by Hostexp
Dear Tubedogg,

You also have to know that some clients use WHT to get to the hosts:

I have had a issue regarding this, a client who has used us for 3 months to be exact now wants a refund as he has no need for his site anymore, he threatens us saying that he will post on WHT & other message boards that our service is horrible and so on. WHT and other forums are being used to threaten the host, clients can get whatever they want if they post on WHT against the host, generally the public and other hosts take sides, usually against the host.Hi Hostexp...

Actually I've seen things go the other way when a host has responded politely but firmly regarding a "bad" client... (yes they do exist)... on more than a few occassions I've seen the honest clients respond with "stop talking cr*p" and supporting the host. Granted not all the time but if your reputation is positive then people will generally know it and defend it.

Perhaps it's worth putting in context that not only are the hosts being represented here but at the same time so are the people who are using their services. I know of more than a few individuals who like nothing more than host bashing for any reason and I'm pretty certain there are hosts who are thinking... "no thanks I don't need your business" as a result. Granted you can't slag off a client and create a blacklist but I'm pretty sure that there are those hosts who've been around the block who know who to avoid from their comments on here.

Now as far as the whole BurstNET saga goes, this is one individual who works for the company who has sullied the reputation by treating clients with less professionalism than is ideal. Now, judging from the support BurstNET "used" to get I'd say that if restraint had been practiced then the supporting voices would have swamped the complaint and life would have gone on... Instead unprofessional comments were made in more than one thread. As a result the supporting voices probably feel like they can't defend some of the things being said by Sean and as a result keep quiet. Bang goes the support and so BurstNET looks like a host to avoid.

That's a real shame and this is what makes me really think... Does BurstNET as a company know that their reputation has taken a hit because of one persons actions?

Bottom line: If you are a service provider offering a good quality service then allow your happy clients to defend you through their positive experiences. Be sure to correct misinformation politely, and professionally, where possible. But if your blood is boiling never miss a golden opportunity to keep your mouth shut!

Oh and let the "bad" clients mark themselves for all to see and avoid them like the plague.

Just my last 2penneth worth on this one.

Originally posted by mahinder


i don't think hey said something wrong. the person was trying to destroy his reputation when he have nothing to do with the issue. moderators edited the post by i read it in original format and was horible.

Hey mahinder go :bawling::bawling::bawling::bawling::bawling::bawling::bawling::bawling::bawling:

There sure is quite a bit of interest in discussing how Sean replies to posts :D

I think there is a honest attempt to help Sean, by commenting on what other people would do, but over the past year, I've seen many a' reply by Sean and this is just how he does it. For better or worse.

Seems many of the Burst threads trail off into this sort of discussion, which might not be entirely helpful for someone searching for information for them.

Maybe in the future, people will just read the comments and decide for themselves if they feel it is/is not appropriate and base their spending on that.

I'm not certain what the origianl issue was in this thread, but whatever it was, it is long lost.