Hello,

Does anyone know of any company that would provide support per client ( dedicated server clients & colocation clients) or per server basis? Lets say $100/month for a server or client (dedicated server client or colocation client) with a limit of 2 hours per month per client/server.

That means if the facility has 5 servers from 5 different clients, the outsource technical support company gets $500 per month with a maximum of 2 hours per client.

:)

Why when you can get per incident at $2 a pop. :smokin:

What kind of support do you need for these clients? What OS?

The two most poplular OS: Linux & Windows

Of-course, it is always better to know beyond these two.

I see paying a fixed amount for a maximum of 2 hours per server or per dedicated server client/colocation client has these advantages:

1. Easy to estimate and easy billing. As simple as pay per server or client, instead of counting the number of tickets every month.
(best of all, less headache)
2. Tech will get to know their client(s) or the server(s) that they provide support for. (specialization)
3. Stable income to tech and increase as they manage more clients/servers. Assume if a tech provides support for a dedicated server client or a colocation client ( for a max of 2 hours per month) for $100 per month. If that tech provide support for 20 clients, then it would be $2000 per month ( stable monthly income) to provide support for only 20 clients ( the 20 clients are dedicated server owners and colocation server owners only, not clients of dedicated server owners or colocation server owners).
As you know, not all 20 clients will use all 2 hours every month, unless they keep messing up their servers or something goes wrong. Up to 2 hours per month per client for 20 clients = less than 40 hours per month for $2000. Hours will increase as tech have more clients to handle.

I think it is better to have per client basis than per server basis, because who knows how many servers will one client have. ( 2 hours limit per client still apply)

What I'm really after is the kind of support you require such as software installation, patches, server configurations etc. What will this tech do with the 2 hours they're being paid for? Give me those details. When you say support what do you really need. Be specific, as much as you can anyway. I'm asking because I will be interested in providing you such services through my company and maybe we can work something out. You can also e-mail me if you like at ben@cahostnet.com.

I need the technical information and requirements so I can better help you.

Thanks,
Ben