 | View Full Version : Anyone know about candid hoting server ? blackmoont 08-13-2003, 03:31 PM Well , i got 3 server with candid ho sting and i got a lot of problem with them . Last night my dual xeon server got a problem with hard disk and need to replace a new one . But until now , after 28 hours my server still down . Anyone have exprience with this service ? Do i need to fine a new data center ? Joseph_M 08-13-2003, 03:52 PM Leave it until it gets to 48 hours, then launch a complaint, the thing is to replace a hard drive requires: Someone buying a hard drive Hard drive being shipped to them Someone going to the datacentre with hard drive Someone installing hard drive in customer access room Putting server back into main room So it can take up to 72 hours for repairs to be done. Read your SLA bloom 08-13-2003, 04:16 PM What about those hosts that offer a 99.99% uptime SLA? Isn't that pretty much impossible if there's a hardware failure? I mean, that would mean that they only have about three minutes to replace a failed hard drive... BrianKerr 08-13-2003, 04:18 PM Most uptime SLAs only kick in when there is a network problem.. always read the small print. ;) Brian blackmoont 08-13-2003, 04:21 PM I feel reget with 1 year contract with them . When my server down i ask for a reboot , a fastest i get about 10 minute , and a slowest ( may be they have lunch or dinner ) about 2 ,3 ,4 hours . What a bad luck when today they said my dual xeon server got problem so they only can restore a data from 1 month before . :( . And it look like they never care what i said when i ask them to look into my old hard disk to see may be they can save something newer than 1 month . Mrdredd 08-13-2003, 04:54 PM Originally posted by blackmoont I feel reget with 1 year contract with them . When my server down i ask for a reboot , a fastest i get about 10 minute , and a slowest ( may be they have lunch or dinner ) about 2 ,3 ,4 hours . So order a remote reboot port. 10 minutes is not a long time to wait for a reboot, IMO 2 hours is still acceptable, 3 or 4 is a little high. TheSpidre 08-13-2003, 05:03 PM Didnt they have a 1 or 2 hour hardware replacement SLA?:confused: Also, reboots are done in 2 minutes here.. bloom 08-13-2003, 05:07 PM Where's "here" TheSpidre? TheSpidre 08-13-2003, 05:14 PM Originally posted by bloom Where's "here" TheSpidre? I don't know how you guys request a reboot, but I phone them, and its done almost "instant" :) This is also an experience from a partner company, so not just me :) BobFarmer 08-13-2003, 05:44 PM Originally posted by Joseph_M Leave it until it gets to 48 hours, then launch a complaint, the thing is to replace a hard drive requires: Someone buying a hard drive Hard drive being shipped to them Someone going to the datacentre with hard drive Someone installing hard drive in customer access room Putting server back into main room So it can take up to 72 hours for repairs to be done. Read your SLA Ouch. People do it that way? Can't imagine not having spare parts in inventory on-location with people there ready to install them... Cymedia 08-13-2003, 05:48 PM Btw candid hoting was sold to another company (Hostway i think) Mrdredd 08-13-2003, 05:53 PM they wernt sold |