For a limited time only purchase a dedicated server from cheapservers.net and we will throw in a free full version, fully installed, and fully configured version of Plesk or H-Speheres control panel. Find another deal like that somewhere else!

Offer valid only on Linux based servers LI3, LI4, LI5, and LI6. Offer valid through September 15 2000. For more information call toll-free 1-888-803-9661 or email sales@cheapservers.net

Hello,

I would like more information on LI3.

1. How much do you charge per gigabyte over 100GB?
2. Given is 16 IPs. How much do you charge per addition IP?
3. With no setup and $299/month, you would throw in PLESK (value $550)? Is there any catch?
4. Overall, do you have any catch?

Best Regards,
Khan

1. It is 3.00 a gig but drops to 2.00/gig when you purchase bulk additional bandwidth...

2. It all just depends on how many you want, if you buy bulk of them instead of 1 at a time, they are 2.00 a peice.

3. I take it you saw that we are offering on our web page under specials free setup... The offer is only valid by its self, in other works you can only take advantage of one special at a time. So to get the Plesk special you would pay a setup fee equal to the amount of the server you were purchasing.

To tell you the truth we just built a new data center here in our home town and we want to fill it up as fast as possible, we would rather make a little money then no money. There is no catch in fact we dont even make you sign a contract, we believe we must earn customers satisfaction by employing great employees who provide incredible service to our customers.

Hello,

1.What is the connection? (T1,T3, OC3, OC48, or something else.)
2. Plesk is free, you said. Will PLESK be registered to you?
3. Do you have some satisfied clients?

Khan

1. Multiple T3's
2. Yes plesk is free, and no it would be registered to you.
3. Yes, we can provide you with references if you so desire, i would just need to get permission to give out contact info....

How do you measure bandwidth? Do you use the dreaded 95th percentile method? What ISP provides your upstream/connectivity?

We measure actual bandwidth we do not use 95th percentile,
one of our upline providers is quest and i belive UUnet

Hi cbaker17,
Your site is a bit broke :),
the link to services is non existant.

Yes the site is not done yet,

We just wanted to get something up catering only to the colocation and dedicated community, it should be done by Monday.

You can see our actual business website at http://www.eazyaccess.com

[Edited by cbaker17 on 09-04-2000 at 08:33 PM]

You should edit that last post and remove the ! on the url

Yup. Ermmmm...there's a few other things you might want to check out too, namely some of the stuff that appears below your hosting plans at EazyAccess:

>>* Unlimited traffic and space subject to terms and conditions over viewed in the usage policy. Anyone utilize a bandwidth greater than the system wide average or occupying system resources greater than the system wide average will be required to upgrade to a dedicated server account so we maintain our systems integrity.<<

1) I cannot find a usage policy.

2) An average is calculated by adding all components together to get a total and then dividing by the number of components e.g. you have 5 customers who use 1GB, 2GB, 3GB, 4GB, and 5GB of data transfer (not bandwidth, see point below) per month. The average is therefore 15 (total GB used) divided by 5 (total customers) = 3GB. According to your logic, you would be asking the customers using 4GB and 5GB to upgrade to a dedicated server? I think not.

3) The English is awful - I'm not being judgemental and hope that you will take this in the spirit of constructive criticism. Sloppy English always puts me off dealing with a company of any kind.

4) Many of the hyperlinks on the site are dead and images are missing. The "order" link gives a 404 error.

5) **General soundoff alert** there is a huge difference between "bandwidth" and "data transfer"!! Think of it as a waterpipe - bandwidth is how much water (data) can flow through the pipe at any moment in time and is generally measured in Mb/s. Data transfer is how much water (data) flows through the pipe over a given period and is generally (in hosting terms) measured in GB/month.

Whew <--takes a deep breath. Sorry to be anal guys and gals, and I realise that I'm a newbie here, but when sites offer me unlimited bandwidth I have to laugh. If I began to use the equivalent of a couple of T1s in bandwidth, even in short bursts that only equated to a few GB of data transfer over the course of a month, I'd get thrown off most hosting services instantly.

Just my $0.02, and it really is meant to be constructive criticism. Honest!!

Speedie.

Speedie,
If you have a minute please review our site in the same manner. Don't take it easy on us we look forward to your contructive critisism. Thanks for the review in advance. If you don't feel like looking it over , well thanks anyway :)

1. The usage policy is there, but i know over this labor day as i specified in a previous post that we were redoing our sites and they should be done by tomorrow. So some links may or may not work.

2. That may be true with some users but we utilize alot of high bandwidth apps, and our customers exceed that bandwidth by leaps and bounds at points. In addition you should know that in the three years which we have been offering E-Business solutions we have never asked one of our customer to upgrade to a dedicated server, if you visit any company that offers unlimited bandwidth or unmetered as it is sometimes called, they use that same clause, a lot of company will not even put a disclaimer up but will simply cancel a customers account, we put up a disclaimer because we wish to protect ourselves as well as our customers, someone who comes in and utilizes tons of bandwidth as well as utilizing tons of disk space will hurt our current customers. Once again we have never asked a customer to move to a dedicated server.

3. There may be a few misspellings but to be very blunt we are in the business of providing the very best service to our customers, not web page design, you will notice we know where on our page offer web page design as a service, that is not our forte. In addition our web page does not reflect what kind of service we provide our customers, furthermore you will notice the design is far superior to most hosting companys out there. And finally many of our graphics designers our not completly fluent in English, besides our own in house staff we also contract a large number of outside staff from all over the world. While we make every attempt to go back over and proof all work before submitting it, occasionally some mistakes will slip through. Im sure if you proof read this post with a dictionary you will see many spelling errors, the problem is I have larger matters to attend to check every word submitted.

4. See #1

5. To a consumer or business professional it means the same thing, and that is who were catering too with this site.

6. Thank you very much for your insight, I will certainly talk to my design team about being more careful, as Im in sales Im not directly in charge of the design of the sites. Im more concerned with customer satisfaction of how their services are performing and the type of customer assistance they are getting from our staff.

BUT you should be careful on how you critique companys, the way you went about it is all wrong exp. if you have only been in the hosting business for a short time. We love comments, but its not professional how you went about it.

I did not take time to look over your whole site so I would not know whether a link works or not, but I will be honest you have a very nice site, I really like it, but something you will learn is that the design of a site in no means influences the sites services. IN addition you will notice our site utilizes very high end Flash Multimedia, Mouse Over procedures, etc.. Perhaps our staff decided to produce something very eye appealing and they are in the process of fine tuning it, IE spelling.

Dont judge a book by its cover! (even if the covers a darn nice one) :)

Once again thank you!

No probs Jaguar - here's a few minor things:

Home page:

1) Linux Hosting section - "choosen" should be "chosen".

2) Bottom of left menu - "$30 Day Money Back Guarantee" is that a 30 day money back guarantee or a $30 money back guarantee?

Web Hosting page:

1) First paragraph - "to revceive a custom qoute for a plan to suite your needs." should be "to receive a custom quote for a plan to suit your needs".

2) Plans table - "Advnaced" should be "Advanced".

3) Plans table - "99.5% Guarnteed Uptime" should be "99.5% Guaranteed Uptime"

4) Bonus Items section - "for mobiloe internet" should be "for mobile internet".

Hope this isn't too picky, and forgive me but I didn't wade through the whole FAQ!! I like the overall design btw.

Speedie.

cbaker17,

Firstly I will repeat that this was intended as constructive criticism - by advertising your services here you do rather open yourself up to it.....

Anyway, to deal with your answers:

1) Okies.

2) You're missing the point. Stating that anyone who exceeds your system wide average will be asked to move is clearly faulty logic since a large number of your customers will exceed your average every month. It's an immutable law of mathematics. An average will be roughly the mid-point between your highest and lowest users, no way could all of your users ever fall below your average. I won't be the first or last person to read that paragraph on your page and think "Huh???". It also doesn't matter whether or not you have ever asked anyone to move, making a flawed statement about the conditions under which you ask them to move will be enough to put people off.

3) You can offer the greatest customer service in the world, but if your potential customers are put off by too many typos and bad grammar they will remain just that - potential customers. They never sample your customer service. They don't pay the bills. I'm not saying it's necessarily right, nor am I bigoted (anyone who knows me will tell you that), but if I visit a site and see sloppy English it equates in my mind to a sloppy company. Spellcheckers and grammar checkers are free.

4) Okies.

5) To a consumer or business professional who has a clue what they're talking about, bandwidth and data transfer will never mean the same thing. And your message is posted in a forum for web hosts, the very people who WILL (or should) know the difference. Perpetuating a myth does not make it any more true.

I'm not in the hosting business yet incidentally. And as for your statement that "the design of a site in no means influences the sites services"....is this for real? Do you honestly think that you can have the trashiest site in the world (I'm not saying that you do, not by any stretch of the imagination) and it doesn't matter as long as your services are good? I think the former staff and management of Boo.com amongst others might disagree...

Speedie.

This is my final post on your whole rant. If you prefer to talk further about email me at charles@eazyaccess.com

1. Actually its not a flawed statement, when we say system wide average we are baseing it on the about of data transfer that occured during a particular amount of time. So for instance if you host on one of our linux box's and during that month that box in particular utilized a average one week of 20gig's transfer, then the next week used 10gigs, then the next week used 40gigs, and finally the final week used 30gigs = thats a system wide average of 25gigs now if someone hosts on that box and utilizes that much traffic you can see how it might be time for them to move to a dedicated server, but even if this were not true you still fail to make you point as it simply does not matter, since it is simply a disclaimer. If you look at a package of cigerettes and the package says that its dangerous for your health, its a disclaimer it doesnt mean that if you smoke 1 cigerette its going to kill you, while a exageration for sure, you simply our blowing a simple disclaimer which is mean to maintian simple system integrity out of the water. In addition we havent had to inforce it so it is a non-issue.

2. Apperantly your assumptions are wrong as that our customer base continues to grow as a rapid pace. And its not as if there are glaring spelling errors all over the place. Your page has just as bad of grammer in certain places as mine.

3. It will mean the same thing, while maybe technically incorrect (and i will be checking with the tech staff as to whether it needs to be changed)it certainly is far fetched to say people will look at it and say hey we wont setup a account there because of misprint. Furthermore I did not advertise to this group about eazyaccess.com but about cheapservers.net.

Thats exactly what im saying, you can have a admin out there who know's his way around every os front and back, every programming language front and back, has a masters in communications, has excellent customer service skills, and he can provide a top notch service, that will run circles around all of us. Just because he doesnt have a artistic bone in his body does not mean he can provide a great service.

Once again I can tell this is getting into a bickering match, but you will find that I dont get upset and will not bicker with you, I do appreciate your tips. It is unprofessional though to rant back and forth about nothing in a public forum, yes i did post a advertising message in the proper advertising forum, explaining a great offer we were providing but i didnt ask for feedback on our sites, although it is appreciated.

Again any further comments should be directed to charles@eazyaccess.com lets not waste these busy webmasters time with petty rant.

Charles,

I was not ranting, I made observations. I was careful at every stage to emphasise that anything I said was only constructive criticism.

I was also considering using your company's services and certain things put me off. If expressing those things is offensive to you, well...perhaps I made the right decision.

Whilst I could pick more holes in the statements that you just made in your post, I will choose not to. Sowing seeds on stony ground is not my favourite pastime.

Speedie.

I would have to agree here. I dont think the comments were meant to be taken the way of offensively did. I would not use the service for my own reasons and the manner you responded in. But this is just me and I in now way want my opinions to be taken by others as offesive remarks that is why im not listing why I wouldnt use it. You did post it where it needed to be posted and I think folks here where just trying to help your cause by letting you know some "suggestions" to improve your site, dont take it so personally. We are all friends here :)

Originally posted by Speedie

Hope this isn't too picky, and forgive me but I didn't wade through the whole FAQ!! I like the overall design btw.

Speedie.

Nope not too picky, thanks for the compliments. This is exactly what I was looking for. Thanks alot for your time.

[Edited by jaguar on 09-04-2000 at 11:00 PM]

I guess you completly took what I said out of context. I am in no way upset in fact I whole heartedly appreciate the help, this allows me to come to our staff with what needs to be different! When i said that how you posted it was "out of line" it was because I feel like if you have a problem with someone you bring it up to them one on one via email or phone, but when you post it in a public forum when they never requested you to critiqe the site in the first place, I feel it is out of place. Others will disagree some will agree, but everyones version of "netetiquate" is different.

I was never upset and I am taking each and every thing that you guys said to my design team, in fact I would request with in the next couple of days when the new sites are up you critiqe them again as you are very through!

I may have come off as to blunt and I apol. Perhaps it was the fact that this is the first advertisement on this board I have ever done, all my other posts have been to help other fellow webmaster not to advertise, so the first time i post something, we are critiqued :)This is a positive thing but since I didnt request I would have prefered to do it in a private manner such as email or phone.

Again there was no hard feeling meant. I often try to stop bickering matches on the board and am meerly here to help.

If someone is still offended I would love to talk to them further. I am a very one on one type of person and if I am in the wrong for something. I feel the only way to rite it is to talk in person one on one.

Sorry for the bad spelling its late ive been working all day on my day off!!!!! I know most of you know that feeling :)

Good Night!

Oh and Jaguar you siad you would utilize our services because of unsaid reasons, would you email me and let me know why so in the future we can fix what ever it is. By the way Jaguar you site is very nice. Did you design it, staff, or a outside firm???

Thanks for the compliment, on the site. Yes I did design it in house. I did most of the work but can not take all the credit. Two others here helped out and several folks and clients put in suggestions and critiques. I will be happy to email you and let you know what I meant by the post above, good luck.