Hi..

I hate bringing this up here, but I was wondering if anyone else receives e-mail replies from pwebtech.

I only got my replies when I contacted jay@sales, but when I placed my order last week, I have not received any replies to my requests.

They have great phone support though. Everytime I called someone picked up. But I'm not a big fan of making calls for support.

Does anyone else experience problems with e-mail responses, or is it just me?

As long as you can reach somebody please don't drag a company out here, maybe you should contact Jay by phone and let him know what your are thinking before you post.

I have had absolutely AMAZING support and response from pwebtech.com. Jay and Ed both are almost always on ICQ and, as you said, available via phone always.

Ed and I actually had emails back and forth this morning that were almost the equivalent to real-time chat.

If you're having trouble with pwebtech.com, I would be truly surprised.

--Tina

I don't have nothing against them.

As I said phone support is great, but I do not receive my e-mail replies, that is why I was wondering if anyone has the same problem. I feel more comfortable with e-mail, and that is why I prefer it more.

I'm glad that you are having a good experience.

I dont think that you should have to ask anyone permission to post here.

Joe

Issue 27077 created at Aug 3, 01 - 9:11 A.M.
Reply from pwebtech (request to test again): Aug 3, 01 - 10:52 A.M.
Reply from me (not fixed yet): Aug 3, 01 - 10:55 A.M.
Reply from me (additional info): Aug 3, 01 - 11:04 A.M.
Reply from pwebtech (suggestion sol'n): Aug 6, 01 - 8:33 A.M.
Reply from me (concern's re sol'n): Aug 6, 01 - 9:36 A.M. (my reply was very late because today was a holiday in most of Canada.)

Issue 25806 created at Jul 18, 01 - 7:37 A.M.
(no reply)

Issue 25108 created at Jul 8, 01 - 4:59 P.M.
Reply from pwebtech (1/2 answered): Jul 9, 01 - 1:16 P.M.
Reply from pwebtech (other 1/2): Jul 10, 01 - 1:38 P.M.

Issue 25103 created at Jul 8, 01 - 12:03 P.M.
Reply from pwebtech: Jul 9, 01 - 10:24 A.M.

Issue 24979 created at Jul 5, 01 - 9:35 P.M.
Reply from pwebtech: Jul 6, 01 - 10:07 A.M.

Also, see my thread regarding the same issue (lack of response by e-mail)...

http://www.webhostingtalk.com/showthread.php?s=&threadid=16793&highlight=pwebtech


Regards,



Richard Madison
President
Light Speed Technologies

I agree that Pegasus has been a little laid back as far as support over email is concerned. But they're always available over the phone, which is better in my opinion as you get answers faster.

I too, have ordered a dedicated server from them and it has been about ten days and it still hasn't been set up. When I spoke with them last night, I was informed that their servers have reached Equinix but they're waiting for IPs to be assigned. I hope this gets resolved soon.

They seem like real good people which is probably the reason why they're getting over-burdened with work- cause everybody wants to work with them.

-Abbas

Once again with the special issue. We level3 has routed our ips, but changed our gateway info. So we are heading back down to newark, this evening to change the info on the router, and everyone who ordered a server and who's servers is in equinix will be up by tomorrow.

Email, responses have been pretty slow on this issue, as we have been fighting with level3 and there damn 5 business days policy. As, well as standard tech support, being bombarded with emails and ICQ's saying where is my server. We just dont' have the time right now to answer all of them.


So everyone rest assured, we are here and working hard. If you must have an answer, please call us at 1-888-734-9320. And lightspeed we went over this already.

Today, I finally receveid the status of the server, from Ed.

I wasn't notified about it before, so I couldn't have known why responses were so slow.

Hope everything will work out.

Thanks.

Originally posted by jayglate
And lightspeed we went over this already.

Jay,

I understand that we went over this already. My reply was not meant as a criticism. My guess is that you thought it was. Sorry.

I was simply responding to Bogdan's questions regarding pwebtech's e-mail history. I think my original thread has some pertinent information and I do not want to reiterate the issues, just make Bogdan aware of the thread.

Regards,


Richard Madison
President
Light Speed Technologies

Originally posted by jayglate
everyone who ordered a server and who's servers is in equinix will be up by tomorrow.

Wohoo!! That is some real good news.

-Abbas

Originally posted by jayglate
everyone who ordered a server and who's servers is in equinix will be up by tomorrow.

STILL Waiting. No News- NOTHING whatsoever on the Server.

:mad:

-Abbas

Originally posted by AbbasJaffarali


STILL Waiting. No News- NOTHING whatsoever on the Server.

:mad:

-Abbas

Same here.

Originally posted by jayglate
Email, responses have been pretty slow on this issue, as we have been fighting with level3 and there damn 5 business days policy

Could you explain this comment? It might explain to everyone why things are taking a while.

Frank

Originally posted by AbbasJaffarali


STILL Waiting. No News- NOTHING whatsoever on the Server.

:mad:

-Abbas

:unhappy: SAME HERE :(

Seems like all I'm getting from these guys nowadays is a ru-around. No replies on ICQ or email and if you call them, they're either not in the office or in a meeting.

It's really sad when a company doesn't keep you informed of what's happening, especially if they've already charged your credit card for the setup as well as first month's hosting fee.

C'mon Pegasus- I had heard some great things about you guys before I signed up. We NEED answers.

-Abbas

Abbas,

Check out this page:
http://www.webhostingtalk.com/showthread.php?threadid=16463&pagenumber=4

Thanks Bogdan