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View Full Version : Can I undelete an account


Shaw
08-12-2003, 09:31 AM
Hi,

I have reseller account, and use WHM 7.2.0. Unfortunately, I did a great mistake, I delete an wrong account (in fact I need to delete another one). Some one can tell me if I have a chance to undelete it, to get it back? Which is correct way for me to do now?

Thank you very much.

Razer
08-12-2003, 09:38 AM
THere is no undo function in cpanel. Recreate the account. If u have a back up, u may or may not be able to restore it, I'm not sure.

RH Robert
08-12-2003, 09:38 AM
Under Backups, use the restore backups link. You can choose the account to restore. That's if you have backups enabled. It's the quickest way.

Shaw
08-12-2003, 09:50 AM
Thank you,

I do backups in WHM ?

net-trend
08-12-2003, 09:59 AM
You can only get access to backups if you have root access on the server.

If you are a reseller, please ask your host to restore the account for you.

Shaw
08-12-2003, 10:05 AM
Thank you. I have sent a message to my host, I am wainting. Have I creat the account again? Or I just wait my host restore the account? What I have to access is just WHM and CPANEL to my site. I am very worry about it as this is first case I meet. I have no idea what I have to do now......

net-trend
08-12-2003, 10:08 AM
Best thing to do now is, sit and relax and let your host take care of it for you.

Shaw
08-12-2003, 10:17 AM
Thank you

sprintserve
08-12-2003, 04:06 PM
In future, try suspending the account instead of deleting. Delete only after you are sure.

Shaw
08-12-2003, 04:32 PM
Thank you.

In fact I created a new account, when I listed the accounts, it was of wrong disk space (I did not know why, and for many time I met it). I had to delete it and created it again, it's wrong again. After two wrong disk space, I deleted a wrong account.

The worst thing was my host told me he did not have a backup of the account. My god. I cannot believe a host has not backup. I think I have lost a lot, not just an account...

sprintserve
08-12-2003, 04:38 PM
Recreate the account and hope your customer has a backup.

Shaw
08-12-2003, 04:49 PM
I have did it, and I'll host his site at least 3 monthes for free, I have told him about it.

Thank you.