We run a fairly large hosting company. We have over 2,500 customers and we're growing steadilly every day. Currently the company is run by only one full time individual. This works out great most days. But when "that" individaual wants to go on vacation it's a bit hard for "him" to answer support phone calls. Do any of you have any advice ? We have all of our servers at Alabanza and we'd really be open to any suggestions any of you can offer.

Outsource your support, there was mention of one company on here that does tech support for $2.00 per incident, do a search for Outsourcing Support and I am sure the thread will pop up. :smokin:

None of them offer PHONE support........

Well if not, I believe you could combine it with call center type operations which generally answer the phone, handle some sales, maybe some tech support, but at least take the info over the phone (customer's problem, name, email) and forward it to your out sourced support. Yeah, it might not be real support, but for the week or two it would probably do?

2,500 customers is a lot for one person in the first place.

Vacations are futile! :mad:

Cylynx offers phone support! :) Contact them or let me know your contact info and I can have them contact you.

Tell them Jeff from IntraHost sent you and I'm sure they'll give you a great deal. :)

Originally posted by successful
We run a fairly large hosting company. We have over 2,500 customers and we're growing steadilly every day. Currently the company is run by only one full time individual. This works out great most days. But when "that" individaual wants to go on vacation it's a bit hard for "him" to answer support phone calls. Do any of you have any advice ? We have all of our servers at Alabanza and we'd really be open to any suggestions any of you can offer.


2500 customers means around $25K/mo. Even after expenses there is surely enough left to hire a qualified person to help you out. Since you are "growing steadilly every day" you are bound to need someone in the very near future.

BTW, how long did it take to amass 2500 customers?

We signed our first customer on 11/01/00. I was going to hire a local tech support agent but I've had a hard time finding a reliable and capable individual. I'd love to offer 24/7 phone and email support. If we can pay a company that has experience with our business why go through the headache of teaching someone from scratch ?