I got a virtual NT account from DPN about four months ago and during the initial month, their support was very good. However, after I completed the second month with them, things have just gone downhill.

First they suspended access to the forums on my website WITHOUT informing me. After the forums had stopped working, I emailed them and I got the reply that I was using too much CPU utilization and thus they had to be suspended. Would've been nice if they would've informed me about this before suspending it so I could make arrangements. Anyways, I moved the forums to an other virtual server I had from another company

Yesterday, they did the same thing with my website. The Website was inaccessible and I wrote an email to them to check it out and then they email me back saying that CPU utilization on the website was too high and they had to suspend it. They should at least have the curteousy to inform me in advance if I'm using high resources so I can make other arrangements because this website is my primary business with people paying me for ad banners

Being mighty miffed, I wrote an email to them which was as follows:

It would be COMMON CURTEOUSY as well as as PROFESSIONAL if you could inform your clients a couple of days BEFORE you shut their service rather than AFTER you shut it down. Please re-instate the server and I'll look for a new host immediately and, within the next three-four days, move my data and cancel the account with.

And what exactly is causing the CPU over-usage? There is only one ASP script running for banner rotation and one CGI script running for News Headlines. I had already informed you guys about the amount of bandwidth I'll need BEFORE signing up and traffic has not increased considerably since I started hosting with you guys.

And what do I get when I send this email?? My domain name removed from their DNS server and thus, now not only do I not have a website but all the emails are bouncing back. I've made the changes at Dotster but that will take anywhere between 24-48 hours to propogate over the net. Until that time, all the emails to my account will be bounced back.

I would strongly advice everyone here to stay away from DPN because a company that operates it's business like this doesn't deserve any business. They made me lose business and I wish that the same thing happens to them. If you're with DPN, beware, they'll cancel your account any time without informing you in advice.

-Abbas Jaffarali

Seems like someone from there used to frequent this board.

Haven't seen him around lately though :rolleyes:

I've got to chime in here.

I responded to a 'special' posted here back at the beginning of July for a reseller plan of 39.95. When I signed up (8 days after the special was posted) the price on their site was 49.95. I figured all I had to do was mention the 39.95 WHT special and I would get that price. I did in an email that followed my signup. Well, silly me...

I got an email that stated that the 'special' was over. An 8 day special. In all fairness, they did state the 49.95 price. In my defense, it was only 8 days into the 'special' and their offer did not state an experation date.

I requested a cancellation and refund, but was quickly pointed out to their TOS that states no refunds. So, I got stuck for 49.95 and cancelled immediately. The RIGHT thing to do would have been to 1.) honor the special or 2.) refund my money and cancel the account. What they chose to do was to take my money and cancel the account. This is all well and fine with me. I'm $50 poorer, but all the wiser.

If you paid by credit card you should have fought the charge.

AbbasJaffarali, I'll only say that in defense of DPN and just about any host, sometimes it is necessary to shut down a script or account without warning since it sin't using too much resoureces a few days from now, it is using too much *now*. Closer monitoring of the level of your account and a warning email would have been prefered, though I'm not sure this is always possible.

I know it is a bad situation for both the person hosted and the host. Even a high-ish resource site can bump over the limit at some point and become high resource (as defined by the host). When that happens, the only thing they can do is pull the account so that it doesn't affect other sites on the server. Sucks, I know, but sometimes there's not a whole lot you can do.

captnroger, can you please forward me the URL of the special, all of your account details and contact with DPN as an attachment? I'd like to take a look at the posted special and the situation.

If it is found that a host posted a special that they didn't honor, I don't feel they should be allowed to post specials and their user name may be banned and/or URL censored. I might be going out on a limb here, but I'll discuss the situation with the other moderators and we'll come up with a solution if there's any funny business going on.

Originally posted by Chicken
AbbasJaffarali, I'll only say that in defense of DPN and just about any host, sometimes it is necessary to shut down a script or account without warning since it sin't using too much resoureces a few days from now, it is using too much *now*. Closer monitoring of the level of your account and a warning email would have been prefered, though I'm not sure this is always possible.

Chicken: I had not installed any additional scripts or controls on the server- It was the same thing that was going on for the few months with DPN. And I monitor traffic on the website about four-five times daily as well- and there was no alarming increase in traffic- I usually get about 12-15000 page views per day and it was within that range

-Abbas

Just thought I would make a few points. Seems we left a few things out.

AbbasJaffarali was warned about CPU usage but it continued. MR AbbasJaffarali has a very high bandwidth site (constant 80 concurrent user sessions which peak much higher sometimes lower) which most other hosts would have cut off days after going live. It is up to the user to ensure their site does not get out of control. MR AbbasJaffarali also got special pricing and service agreement under a promise to bring a large amount of customers over which never happened. MR AbbasJaffarali also threatened that he would post here if we did not enable his site while a few months before stating what remarkable services we have provided and would phrase us on wht.

captnroger: did not signup during the promotional period. This has been explained to him many times; Nor did he contact us first about the offer as described in the offer. He elected to signup from the web site which clearly posted $49.95 per month at that time. Our terms are straight forward. We do not give refunds for buyers remorse. The thread was not closed when the offer was over due to the attacks on us by certain people that clearly break wht rules. We are not going to participle in something like what that thread ended up in, attacks, off topic posts, etc... captnroger also threatened that he would post here if a refund was not issued.

We provided the services to these individuals as offered.

Chicken is absolutely right!




Another good thing to look at:

I find that a majority of people, when they sign up for a hosting package, they dont even look at the Terms Agreement, AUP, SLA policies of the company before signing up. They just click on the checkbox that they read through it so that they can order faster.

Big mistake.

Most hosting companies state in their agreements or policies that "they reserve the right to suspend or terminate an account without warning or notice"

This is accounted for that in relative reasons...1.its better to loose one client than loose couple at the same time. 2. time factor - not everyone responds to warnings quickly, and if one site is causing problems for the rest on a server, hosting companies just cant afford to wait for a response when half the clients on the server are emailing support and calling in the toll free for an explanation.


Remedy?

Emails are slow, no point of giving a warning through that.


What we do at Cephren now is make phone calls to clients. When we experience a problem. Network Admins file a report over to the deparmtment I work at. (legal Department)
we in turn make a personal phone call to the individual, informing of the problem. The success rate is at least 80% but im afraid that it annoys the hell out of our clients when we make phone calls to international clients when they are sleeping.

Originally posted by dpnh
We provided the services to these individuals as offered.

Maybe if you would not offer "unlimited" disk space and "unlimited/unmetered" bandwidth, you wouldn't run into the type of problem you did with AbbasJaffarali.
I don't understand when someone offers unlimited and then kicks someone for using too much.
If you would be more honest in you hosting plans and TOS you would find more loyalty and respect from your clients.
The only slight possible way that you could justify your actions against AbbasJaffarali is saying that he violated section 5.4. of your Web Hosting TOS.
Where it states, in part, "Customer agrees to abstain from conduct such as sending, *** using more then a reasonable amount of bandwidth, ****. Customer's whose accounts are found in violation of this policy may, at the discretion of DPN, have their account(s) terminated without notice ****."

Granted you say you gave him notice.
I say STOP the madness.
STOP promoting UNLIMITED

Just my thoughts :rolleyes:

Originally posted by dpnh
Just thought I would make a few points. Seems we left a few things out.

AbbasJaffarali was warned about CPU usage but it continued. MR AbbasJaffarali has a very high bandwidth site (constant 80 concurrent user sessions which peak much higher sometimes lower) which most other hosts would have cut off days after going live. It is up to the user to ensure their site does not get out of control. MR AbbasJaffarali also got special pricing and service agreement under a promise to bring a large amount of customers over which never happened. MR AbbasJaffarali also threatened that he would post here if we did not enable his site while a few months before stating what remarkable services we have provided and would phrase us on wht.

DPN: I had informed you BEFORE I signed up with you guys that I require that much bandwidth and you specifically said that you provide "unlimited" bandwidth. Before you, the site was with HostPro and the only reason I shifted was because they did not offer MySQL which was needed by me to run the forums. I had the site with them for a good year and NEVER got any warning that I was over-using my "unlimited" bandwidth quota.

I DID NOT get any special pricing- it was based on what was mentioned on your website during sign-up. You did however, unbound me from the six month period because I told you that I needed to test out your services and I was thinking about shifting my client base to you guys but the lack of a control panel on your server made me decide against it- My clients are used to immediate service- if they ask me to create an email account for them, it's done instantly. Had I chosen to go with you, I would've had to email you to do that for me and the time difference between the US and Middle East would've not helped.

And I had every intention of letting people know about your good service- but I had to wait a couple of months to see how good your service and billing was. I have mentioned in my earlier post that your service was very good initially- but the day you suspended access to my forums, I had to let go of that idea. Be thankful that I didn't come in and bash you here at WHT for that. And I never receive any advance warning from you guys. I've always received a notice after the service is suspended and after I've email you asking what's happening.

Your, removing my Domain from your DNS was [b]EXTREMELY[b] unprofessional as not only did I lost my site, but all my emails started bouncing back as well- It was this particular action of yours that ticked the hell out of me. I'm losing business and I'm sure that you would react the same way if you lose business.

-Abbas Jaffarali

The site was not shut down because of bandwidth. It was shut down do to excessive CPU usage. If bandwidth was an issue your site would have been shut down a long time ago. We do not offer unlimited bandwidth.

When you are on a shared server you may not utilize or monopolize all the server resources. There is no warning time. If your site gets out of control as yours did, it is shut down to ensure the hundreds of other customers on that server have ample resources for their sites. We also try not to shut down a site, we will shut down the cause of the excessive use such as with your forums. A warning notice was sent to you about the forum and you were warned.

I am not sure what you mean by the dns. We will not enable the site so dns has no real function. We will be happy to point the records to a ip off of our network for you.

Your comments about our service are ridiculous. You abused the service.

Originally posted by dpnh
We do not offer unlimited bandwidth.

Oh that's right- I forgot you guys offer unmetered bandwidth. I have already made the changes at Dotster to be removed from your Name Servers.

What I dont understand is howcome the CPU utilization went through the roof in one day when no additional software was installed on the server. It was functioning exactly the same way it did a week back or a month back. You took down the forums before you warned me and I moved them to another server the very next day without saying a word to you. But when my site and my email goes down, dont expect me or any other one for that matter to sit quietly. I did not abuse the service. I had already informed you about my requirements before I signed up with you.

-Abbas Jaffarali

Abbas,

See the quote below. This was my email to you regarding your question about requirements. If you keep a copy of past emails you will find it.

(You wrote in a pre sales email)
> I would also like to inform you in advance that the traffic for this
> site is heavy- approximately 20GB per month and growing. Will that be a
> problem- you guys do mention unmetered traffic, however, is there a
> limit to the transfer?


(my reply EXACTLY.)
We do not limit traffic however we do limit excessive cpu / system
resources. When on a shared hosting account you have to respect the other customers on that server and not use excessive resources that would potential slow other sites down on that server.


Again you were warned. We are very upfront with our customers about our services.

Originally posted by Cephren
The success rate is at least 80% but im afraid that it annoys the hell out of our clients when we make phone calls to international clients when they are sleeping.

I wouldn't care about that! Sleeping or not if the client has a script on which bugs your server down you have ALL the rights to call him WHATEVER time it is. The client does call YOU ALWAYS the other way around when there is a slight problem.
Just my point of view :)

Originally posted by dpnh
Again you were warned. We are very upfront with our customers about our services.

DPN: This is the issue. I was NOT warned in advance. I wish you had given me a three-four day warning so I could transfer everything from your server, but that did not happen. The site got suspended and then I received the warning. The site was down for about 36 hours and emails were bounced back.

I immediately made the changes to the Name Servers but it takes around that much time to propogate over the Internet.

-Abbas

As shown above you were warned and informed twice about the cpu usage. We do not send an email before shutting down a site, forum, etc.., it is sent minutes to a few hours later depending on workload. When a site is monopolizing all the server resources waiting for a customer to respond is simply not an option on a shared hosting account. Not with us at least.

We tried to work with you.

Just an observation - DPN, you might want to work on "spin control" a bit.

A better way to handle this, as we do, is to rename the file (or directory) that is causing the problem and then notify the user. That way, the files are not accessible (problem solved) and the user has a chance to either fix the problem or look for another host.

You never want a customer to go away pissed. That's just bad for business.

--Tina

Hi Tina,

This was done the first time. Just his forum was disabled. We have to draw a line somewhere with abusive users. We deal with a large volume of customers and simply do not have the resources to keep checking up on abusive users.

Some of the smaller hosts can, we can't. We were very fair with Abbas. It is unfortunate it ended with his site shutting down but we have other paying customers that do not appreciate a slow server because of one abusive user. Simple to understand. As I understand Abbas is or has gotten a dedicated server for this site and I wish him the best of luck with it.

Good to know you have those arrangements in place to deal with your abusive users.

DPN: Can you please clarify on CPU usage?? After you closed access to the forums and sent me an email saying that CPU usage was high, I moved the forums to another site IMMEDIATELY. And then I did not receive anything from your side concerning CPU usage until after you suspnded my website + email. What was causing such high CPU usage? I would appreciate it if you could clarify me on this.

And don't you think it would've been a bit couteous to not remove me from your DNS so at least I can get my emails and they dont bounce back, even if the website was suspended?

-Abbas

Abbas,

I have answered your cpu questions many times above. You were informed about the cpu usage. It is up to you to ensure unacceptable usage is not reached.

When we shut down an account for abuse it is totally shut down. If you needed email or other services then you should have monitored the site more closely to ensure the abuse did not occur.

If you want to call that unprofessional by all means do so! We went above and behind our duties for your site abbas, I personally spent 2 hours with you setting up your VB forum initially among other things. Other host account mangers would have simply directed you to the vb official site for help. Your comments and complaints have no merit and are unappreciated.

This thread should show don't believe everything you see as there is always two sides to every story. We are in the business to host web sites. We try hard not to remove customers. Repeated abuse simply can not be tolerated.

Have a good morning, noon or night!

Ok, here is my comments:

Why do people who have excessive CPU usage on
shared hosting accounts always get into trouble
with the host?

1. Because they always only have their own benefits in mind.

2. They always want more for less. They sign up for cheap
accounts, and uses the servers resources to the
limit without even think of how this may effect other
users sites.

3. They never read and understand the terms of service.
Why? Because they always put their own benefits first.
Terms of service are also used to make people understand
that even if the resources are there, they may not use
it all in a way that can harm other sites on the server.

I fully agree with dpnh`s actions regarding AbbasJaffarali.

If AbbasJaffarali`s business is so important to him, he always
have the option to get a dedicated server.
Then the excessive CPU usage only would harm him self.
Then he maybe better understand dpnh`s actions.

support=profit

dpn: You're missing my point again. I was not warned about the CPU usage. I only received two emails in total from you regarding CPU usage. The first was after you shut down the forums after which, I immediately moved the forums to another site.

And the second was a couple of days ago after you shut down my website. I constantly monitor the site using the software on your server called "Live Stats 5.0" which does not tell me how much CPU utlization is being consumed. How in the world do you expect me know that unless you tell me- and the only two times you've told me is after shutting my forums and my website.

I clearly asked you about my CPU usage in the last message, yet you seem to ignore that. I am still interested in knowing what caused CPU usage to such high levels in one day that it forced you to suspend my website.

And yes, for the third time, I acknowledge that your support was VERY good when we started out. Unfortunately, you couldn't keep that up.

-Abbas

I could be wrong, but I think the warning came with the original email discussing your needs (at least that's the impression I get from reading the thread).

I don't know the details of your account, the server loads caused by the site, etc., none of that. Blanket statement though is that if the host deems the account to exceed the acceptable level of server resources (whether defined exactly or loosly worded), then the account has to be shut down.

I'm not sure what the TOS of DPN is, but if it *is* loosely worded then unfortunately, it was what you agreed to upon signing up. (By 'loosely worded', I mean if the terms are undefined and state something to the effect of, "Accounts that ultilize an excessive amount of server resources, blah blah blah...). In this case, the host may use their own descretion and kill the account at whatever point they deem the account to be a threat to other accounts on the server.

DPN fair enough about the special. The warning was more for any host who posts specials, and not intended to sound so 'guilty before proven innocent' as it sounded (I reread my post and noticed that it seemed a bit harsh).

The only thing I'm noticing is that the DPN rep posting here is publicly posting private emails.

I think that's already a bad sign personally. A good host would try to quiet the situation down but instead he just irritates it and defends himself on this board. You can bet I won't be signing up with unsavory characters like that.

AbbasJaffarali... I'm behind you all the way.

DPN / BRINet is the saddest excuse for a webhost that I've ever seen. I signed up with them, and for the 2 weeks I was with them, my site was down more than it was up. The second week it was down ALL WEEK!!! They absolutely DO NOT answer their email AT ALL! They also disabled my message forums without any prior warning, supposedly because of excessive CPU usage... Are they running their server on an old 386 or something?

I'm surprised these idiots haven't been shutdown by now! I think it's just a matter of time...

hmm After reading thread, I think DPN did right thing to do in right way.

It seems to me that AbbasJaffarali was actually warned, not directly but he was somewhat indeed warned.

All hosts I have encountered shut resource hoggy sites down instantly and it is very understandable.

dpnh,

This problem would never have happened if you didn't use unclear "unmetered" terminology.
If you provide all of your clients a stated transfer usage per account, an not simply your own murky conception of "unreasonable" usage- everyone would know where they stand far in advance. I know a difference exists between cpu usage and transfer -but the fact is if you provide everyone a clear and safe transfer limit it generally coincide with the CPU usage. They will know far in advance when they are reaching this limit- and will have the full freedom to upgrade at your extra transfer price OR move to another host far in advance.
You should not claim what you can't deliver- that's fraud.
It's unfortunate that companies like yours continue to decieve customers for short term sales, and customer keep falling victim to it.
Perhaps i'm being a bit too hard on you here, but this deceptive marketing lanquage is the core of this problem and I hope you'll consider changing it.

It's unfortunate that companies like yours continue to decieve customers for short term sales, and customer keep falling victim to it.

Exactly! Its wrong...

I was looking at their package..
But just could not do it!
Anyhost that says "Unlimited" is a scam and you are sure to be shut down!!!
Its just sad that host must scam people like this,
it really MUST stop.... Just set limits and play fair!
You know you can not offer "Unlimited" so don't!!!!!!


Kind Regards,

I heard Abbas is running vBulletin - this might be the reason for high CPU usage.

Did you re-index the search files or something? If you do that, then it uses a heck of a lot of CPU cycles.

DPN - just out of interest, how long was Abbas CPU 'abuse' going on for?
Was it just this once? How long did it last?

I also believe that after upgrading vB u have to re-index files, so maybe he was doing that?

Just a thought.

--James

Originally posted by WildWayz
I heard Abbas is running vBulletin - this might be the reason for high CPU usage.


James, I was running vBulletin but after DPN suspended the forums and then informed me that it CPU intensive, I moved the forums to a completely differerent server that was not with DPN.

This was two months ago, and since then vB is not running on their server.

-Abbas

Okie dokie - just trying to troubleshoot what could have caused the problem.

:)

Good luck anyway

--James

I agree that unlimited bandwidth doesn't exists and its only a way to attract more customers. But on the other side, if you signup for a shared account, you will have to keep in mind the term 'shared' - which means that you are sharing the server with other customers. If your website is a cpu/resources hog, then i think any host has the right to inform the client in advance (!) and either move him onto another server or discuss a dedicated solution.

"unlimited"

Yesterday I got an mail from one of my providers,
The mail informs me about the new offer they have when they
move in to the new datacenter:
------------------------------------------------------------------------------

Our new expanded data center is about to open. Phase 4 opened with over 36 cabinets, and our current customers have asked us to hold 22 of them. The deposit for these cabinets is now due. Its first come first served. For those with multiple cabinets, we'll get them next to each other and try to anticipate your growth. The order form for the co-lo room can be downloaded from ftp.xxx.xxx

The 3 plans are:

Plan 1- $500/mo for a full cabinet, plus $100 for bandwidth on the tiered plan.(deposit $600) You pay for bandwidth as you use it at a rate of $100 for every 50 GB.

Plan 2- $1,000/mo for a full cabinet, plus $1,000 for unlimited bandwidth on a 10 mb cisco switched vlan port (deposit $1,000)

Plan 3- $1,000 for a full cabinet, plus $3,000/mo for unlimited bandwidth on a 100mb cisco switched vlan port. (deposit $1,000)

Cross connect to your second cabinet (or third) for $100/mo each.

All plans are for full cabinets only. We currently use Cisco 7200 VXR's, 6500 series core switch's, and multi-homed providers, Level3, Genuity, etc and we'll be adding 3 more 7000 and 15000 (optical) series routers, and another core switch. The unlimited plans go on a Cogent dedicated pipe. We have more bandwidth than all other providers combined in xxx xxxxx. The center has full UPS and generator back up. In addition, the city has 4 Solar turbines with a million gallons of fuel across the street to back up this area (telecommunications and hospital) in case of a major disaster. We won't be blacked out. The data center has 24 hour access, 3 separate air conditioning systems, and it's camera monitored for security. ...............
----------------------------------------------------------------------------------

Well, what can I do? Is it wrong to offer "unlimited" when your
provider says you can? I don`t think so!

support=profit

Chicken - you have mail!

dpnh - Yes, I told you I would post here, but decided not to do so until I saw others were having similar issues with your organization.

You state in your reply above that I needed to contact you to get the reseller special. Well, your original post said that I could signup on your website as well:

"WHT special $39.95 Per Month! No setup fee.
This special monthly price is frozen and will never go up. Contact us to getthis special or signup from our web site. help@datapacket.net"

Based on your response and re-reading the original offer, it leads me to believe you NEVER changed the price on your website to $39.95, which makes it easy for you to determine when the special started and ended since their was no posted promotional period.

The RIGHT thing to do in this case would have been to either honor the price or cancel the account and offer a refund. You chose to take the $49 and run.

Ok, I've looked over some things. The offer by DPN (http://webhostingtalk.com/showthread.php?&threadid=14361&perpage=20&pagenumber=1) was made 7/1/2001. It does indeed say, "Contact us to get this special or signup from our web site."

Originally posted by dpnh
captnroger: did not signup during the promotional period. This has been explained to him many times; Nor did he contact us first about the offer as described in the offer. He elected to signup from the web site which clearly posted $49.95 per month at that time.

He did not contact them before, but did signup on 7/10 via the site noting the WHT special (which apparently had expired). Expiration of the offer was discussed on 7/22 here: http://webhostingtalk.com/showthread.php?&threadid=14361&perpage=20&pagenumber=4

The special was posted without an expiration date, which was confusing for some of the members. My feelings on this is that if you ('you' being the host), offer a special and the special is mentioned upon signup, one would think you'd have the common decency to email the client (soon to be client) informing them that the special is no longer valid and that the price is now $x/mo and if they would still like to sign up? To me, that *is* contacting the host (with an order no less), and this issue should have been addressed at that time, rather than here and now.

To charge the client (soon to be ex-client) the current rate and ignore the note about the special, and then not refund the customer based upon an obvious and clear misunderstanding, is an extremely piss-poor policy, at best.

We will be requiring expiration dates for ALL 'special offers' posted as this is the only way I can think of avoiding this situation in the future.

LOL
Can't get anything past our Chicken :D

He is far too wise for that.

Must be that special grain we feed him :rolleyes:

thank you moderator, as that was my point exactly.

heh agreed.

I understand something had to be done, I dont really think that was the best way. The only problem I have is this:

I have answered your cpu questions many times above. You were informed about the cpu usage. It is up to you to ensure unacceptable usage is not reached.

A suggestion: I dont know how you work, but if you dont already, explain to customers how much is not acceptable, and how they can check. Otherwise that is like a host who limits bandwidth, but does not show bandwidth used and compains when they use too much. How are they soppose to know in advance.

Why do you think they have all this bad press? Ask them about when they supposedly
"had all their servers sold out from under them" then gave people a chance to sign up with a "new" company. Just so happens that the "new" company was at the same address and had the same phone number.

They terminated my service with no warning, I did not breach any contract nor did I use up their CPU resources. They are just a fraud that sucks people in with their "unlimited" this and that and then when they have your money they cut you off for what ever reason they can come up at the time.

Go ahead, call them, email them. You won't get an answer. People never do. They are a fraud, plain and simple. They know it and so do most people here in the forums. If they weren’t would they be getting all these bad posts?

I will help get the word out about this lack of "company" on the internet. These people should be arrested.

support= profit originally wrote

Plan 2- $1,000/mo for a full cabinet, plus $1,000 for unlimited bandwidth on a 10 mb cisco switched vlan port (deposit $1,000)

Plan 3- $1,000 for a full cabinet, plus $3,000/mo for unlimited bandwidth on a 100mb cisco switched vlan port. (deposit $1,000)


It isn't unlimited, more unmetered. It is limited by the maximum transefer capability of the hardware.

In the case of plan 2, 10mb port, approximately 3 TB/month at 100% utilization.

In the case of plan 2, 100mb port, approximately 30 TB/month at 100% utilization.



As regards DPN, it seems the issue was CPU/memory utilization not data transfer. All it takes is one misbehaved script to drive CPU utilization through the roof.

Disclaimer: This is only a general case ovservation as I have no othe details than what has been posted in this thread.