Anyone else got a broken NeoMail after DarkOrb upgraded it in the CPanel distro last night? I know a couple of people have got broken NeoMail installs now, one person has fixed it buy re-installed CGI.pm, but that hasn't worked for us. anyone got any ideas?

mine is now broken as well

You would think that there would be some sort of Quality Assurance period before an update is rolled out.

All our webmail users now have broken images and phpmyadmin db dumps don't seem to be working correctly either now. Seems to load the server right down for a simple dump.

hehe, good thing I took out the cron job to update last week :)

I don't mean to rant on about this, but if I don't I'll explode.

For example, Plesk has a QA period of almost a couple months before they role anything out (updates, new products, etc..). Now, I don't think it's too much to ask for darkorb to spend just 1 hour checking if the update will inconvenience thousands of users around the world.

I think it's time to find a cpanel replacement. Since the same people are making NocSoft then I'm sure we can expect the same incompetence from that product as well.

It would be so nice to have a few problem free months of use out of cpanel. I guess that is too much to ask from them.

Is there any solution so fare for this problem with neomail???

Anybody??

Best regards,
Ivan Crnkovic

run /scripts/upcp

The new version of NeoMail needs suid perl - which DarkOrb obviously forgot to install first time round. But it works now.

Does anyone have a solution to the phpmyadmin problem. Many users are reporting not being able to access phpmyadmin. Their getting a 'wrong username/password' error.

let me know when it's safe to run upcp

Originally posted by teck
let me know when it's safe to run upcp

LOL, isn't cpanel great!! :(

haha

EOF

fixed the neomail problem however i now have a phpmyadmin problem.
when a new database is created it does not show up in phpmyadmin, but all of the old ones do?
Its got me slightly puzzeled.
Anyone had this and/or has some sort of solution?
Its bafferling me.

Regards

Craig

Hmm,

I'm getting the
Wrong username/password. Access denied.
as well with php admin. I tried updating to the latest version and that didn't help.

I have come to the conclusion that cpanel/whm = ball ache.

I have had that error too regier. It stoped working today so im putting it down to the update since nothing really, could have changed it to stop it working.

Anyone have any idea? Got me :angry:

Regards

Craig

I just got my first complaint today, but I hadn't received the most recent update yet. I was still running stable_17 at the time. I have recently update to stable_19 and that doesn't seem to fix it. The strange thing is that it only happened on one of the servers.

Out of intrest who hosts/manages that server? which company?
Do you have iCQ?

It's with VO. I have let them know, so chances are good they will have it fixed soon. I just happened to notice this post a bit before I had the problem pointed out to me so I figured I would see if anyone had a solution.

My ICQ is 92759467

Yeah it better be all fixed by the time the update tonight.

Originally posted by ckizer
Yeah it better be all fixed by the time the update tonight.

Where have you heard this? what errors will be fixed?

I also wish they would fix that email bug. When you create a subdomain it shows it as a pop box :(
SO annoying

Regards

Craig

Hmm,

Now I have the neomail problem on one of my other servers. updating doesn't seem to fix it either. In the update script it gives this error

==> Installing....../tar: cpanel/base/neomail/neo-images: Cannot create symlink to `../neo-images/': File exists
tar: Error exit delayed from previous errors
-tar: cpanel/base/neo-images/images: Cannot create symlink to `.': File exists
tar: Error exit delayed from previous errors

All that error means is that it hasn't copied a couple of images over that are needed. But it still should have fixed the NeoMail problem if you let the update script run to completion.

I can now create a database and view it in phpmyadmin after last nights update.
However i have the problem of not being able to access the newly created database.

MySQL said: Access denied for user: etc..

When i tryed to create a table for the database.

Anyone else suffering from these "updates"?

Craig

I had a report of the same thing this morning. I would guess it is the recent bug that was introduced.

Originally posted by tabernack
I don't mean to rant on about this, but if I don't I'll explode.

For example, Plesk has a QA period of almost a couple months before they role anything out (updates, new products, etc..). Now, I don't think it's too much to ask for darkorb to spend just 1 hour checking if the update will inconvenience thousands of users around the world.

I think it's time to find a cpanel replacement. Since the same people are making NocSoft then I'm sure we can expect the same incompetence from that product as well.

It would be so nice to have a few problem free months of use out of cpanel. I guess that is too much to ask from them.

If you'd like to be a beta tester please let me know. We are always looking for more people to test things out.

All sorted now :)
Well for now!

Well done cpanel peeps.

Regards

Craig

/me crawls from the ground..

is it safe to run upcp now?

Originally posted by teck
/me crawls from the ground..

is it safe to run upcp now?

Yep, it should take of everything.

I just tested on a couple of servers and it seems like a nice clean version. No bugs have appeared yet.

Originally posted by regier
I No bugs have appeared yet.

:D

Regards

Craig

Updated and no problems...yet :)

Hi,

Originally posted by bdraco
Yep, it should take of everything.

on My Server it solved 1/2 of this NeoMail-Problem ! When I create new Accounts or Access the WebMail of Users who did not used NeoMail since today (= I see: Welcome to NeoMail! It appears that this is your first time using NeoMail, so we need to gather .....) = its now OK :cool: . But when I Access a WebMail of a User (also My Box) wo used WebMail since a Time/before we had this NeoMail-Update I get still the Error :bawling: !

Do you know how I can solve this Problem ? Please have a helping Hand ;) otherwise My Users will kill My at Monday *g* then we have now Vacation-Time !

PS: I just installed mod_gzip from the CPanel-Site and it function perfect, also JSP what I installed last Week (ok I did not had a Chance to test JSP then I have no Site who use this) !

If it is the missing image that you are refering to, do a
cp /usr/local/cpanel/base/neo-images/addaddress.gif /usr/local/cpanel/base/neomail/neo-images/addaddress.gif
That will move it to the right place.

Originally posted by bdraco


If you'd like to be a beta tester please let me know. We are always looking for more people to test things out.


Sign me up :)

How can we get going on this Nick? I would love to test out any release before it goes out. You can contact me at fors@videotron.ca to get the ball rolling on this.

Hi,
Originally posted by regier
If it is the missing image that you are refering to, do a
cp /usr/local/cpanel/base/neo-images/addaddress.gif /usr/local/cpanel/base/neomail/neo-images/addaddress.gif
That will move it to the right place.
no its not this :(

==)) cp: `/usr/local/cpanel/base/neo-images/addaddress.gif' and `/usr/local/cpanel/ba
se/neomail/neo-images/addaddress.gif' are the same file

I just installed the latest Update from the Layer2-Server (...Stable_34...) and it did not Help :bawling:

When I want to access a existing WebMail (new or not used Accounts are OK) I cant access it (DNS-Error in IE, empty Page in NN) ! Ahhhhh.........

Does anyone have a solution to the phpmyadmin problem. Many users are reporting not being able to access phpmyadmin. Their getting a 'wrong username/password' error.


The solution is pretty silly: Instead of http://mydomain.com/..., point to http://www.mydomain.com/...

This works for me -- no "www" = wrong username/password, with "www"=works fine.

Since it looks like CPanel developers read this thread, I want to mention 2 bugs:

1) After an update, any link to FormMail.cgi will not work ("You don't have permission to access /cgi-sys/FormMail.cgi on this server."). I have to remove it manually and to cp FormMail-clone.cgi to FormMail.cgi, so my clients can refer to it as descriped in the CPanel.

2) I think following affects only "iconic": The "Edit/Reset a Counter" function does not work due to an error at line 653-655 of the file /usr/local/cpanel/base/frontend/iconic/cgi/Counter/count.html.

653: <form target=code method="POST" action="http://<cpanel print="DOMAIN">
654:
655: /cgi-sys/countedit.cgi"> <left>

all this should be ONE line -- like below:

653: <form target=code method="POST" action="http://<cpanel print="DOMAIN">/cgi-sys/countedit.cgi"> <left>

Of course, any attempt to correct this will be overwritten by the next update, thus, the best would be to end the daily update with a script that removes FormMail.cgi with a copy of FormMail-clone.cgi, then removes the corrupt "count.html" and replaces it with a correct version from a safe place.

I hope that the CPanel Team corrects the master files and they make Neomail finally work (it is now almost a week now that we don't have web based email access).

kosmo

Hi,

so I just (5 Minutes ago) made a Update on My Server (...Stable48..) and the NeoMail-Issue is still here :angry: New Users and Users who used NeoMail after the Issue or OK but all Users who used NeoMail bevor the Issue get still the Error !!!

Now I can only say: Ahhhhhhhhhhhhhhhhhh.......

Does anybody have a Idea ?

I also notice that in all of my account that have unlimited pop accounts it is giving them an error that they can't create any more. I have to go in and specify a maximum number.

Originally posted by regier
I also notice that in all of my account that have unlimited pop accounts it is giving them an error that they can't create any more. I have to go in and specify a maximum number.
We encountered this as well. This has been fixed in Stable48. Just update to the latest build and you should be good to go.

Mark

Thanks :D

No prob. You might also want to check out the Cpanel Support Forums at:

http://support.cpanel.net/new/

Mark

Wow,

Thanks so much. I have been wishing for ever that they had a support forum, but I was never able to find it. They really should put a link to it from their main page. That is one url that will be going into my bookmark.

Anyone have a fix for the problem that has always existed in this NEOMAIL, which is IT WONT LOG YOU OUT?????!?!?!?!?!?

Gets tiring to go to /webmail/ and always get one account when you have 5-10 others!