Ankheg
07-29-2003, 11:40 PM
I made the foolish mistake of signing up for a reseller account at jackpothost.com. Now, they're not all bad; I'll cover the good points first:
+ Pretty fast, generally; my accounts are on a 2.4GHz Pentium machine with 512MB of RAM, and the network connection seems good.
+ Generally fast response to the MANY support emails (see below).
+ Cheap, er, I mean, "affordable".
But that's about it.
Supposedly I (and my customers) have SSH access, but, despite several emails to support, this isn't working. The "99.9% uptime guarantee" is worth the pixels it's displayed with - I'd say it's closer to 98.9% uptime, and that might be being generous. There are frequent events where the server will just sit there for thirty to ninety seconds, and then start serving pages again. Emails to support asking why the server appears to be taking a smoke break every thirty or so minutes have been answered quickly, but the answer is always "it's your ISP" or "it's a network problem out of our control".
In just over a month the server has been entirely offline twice, once for almost eight hours, for which NO explanation was ever given, despite repeated emails; the answer was "the server is now up and everything appears to be working fine". They've also had two "server migrations", one involving the IP of all acocunts changing.
After more than two weeks they are still evasive and unresponsive about when, if ever, they'll work with AOL to resolve the blocking of all email to AOL.
About once every other week the SQL server crashes, and has to be restarted/flushed/whatever by them. Typically this takes one to six hours.
They don't have a phone number on their site that I could find, and the phone number in their "whois" rings to a fax machine...
End result: I'm not happy with them, and would say that they are best avoided by anyone who needs high uptime or SQL.
I shoulda known better than to go with a company that has Flash on it's website... <sigh>
+ Pretty fast, generally; my accounts are on a 2.4GHz Pentium machine with 512MB of RAM, and the network connection seems good.
+ Generally fast response to the MANY support emails (see below).
+ Cheap, er, I mean, "affordable".
But that's about it.
Supposedly I (and my customers) have SSH access, but, despite several emails to support, this isn't working. The "99.9% uptime guarantee" is worth the pixels it's displayed with - I'd say it's closer to 98.9% uptime, and that might be being generous. There are frequent events where the server will just sit there for thirty to ninety seconds, and then start serving pages again. Emails to support asking why the server appears to be taking a smoke break every thirty or so minutes have been answered quickly, but the answer is always "it's your ISP" or "it's a network problem out of our control".
In just over a month the server has been entirely offline twice, once for almost eight hours, for which NO explanation was ever given, despite repeated emails; the answer was "the server is now up and everything appears to be working fine". They've also had two "server migrations", one involving the IP of all acocunts changing.
After more than two weeks they are still evasive and unresponsive about when, if ever, they'll work with AOL to resolve the blocking of all email to AOL.
About once every other week the SQL server crashes, and has to be restarted/flushed/whatever by them. Typically this takes one to six hours.
They don't have a phone number on their site that I could find, and the phone number in their "whois" rings to a fax machine...
End result: I'm not happy with them, and would say that they are best avoided by anyone who needs high uptime or SQL.
I shoulda known better than to go with a company that has Flash on it's website... <sigh>