I have a server at Dialtone and I can't get to it. I can't get to http://www.dialtone.com either.

Anybody else having the same issue ?

Yes, dialtone down. Most of dialtone servers down, including dailtone website.

Well, my servers are up...dialtone site is still down :O

My server also up. Don't know what is the problem?

the Interland/Innerhost servers seemed to be down about an hour, completely offline.

Man, I have got to get my clients away from Interland.

Yep. Down for me.

Try calling. I got this message like this:

"All customer facilities are down at this time. Please try to call again later."

I noticed this earlier on the morning for about 5 minutes and then it came back.

Now it's almost 40 minutes, at least since i noticed again, and it's not coming back.

mymanagedhosting.com is not working so i can't even open a ticket.

Any idea on how to get in contact with them?. International call is a little expensive from here.

What do you know about downtime refunds at Dialtone?

I've just moved like 80 domains from Rackspace (too expensive and the known blocked ip by spam problems) to my Dialtone server and i would hate to move again, i will be getting another server, Rackshack this time. What do you think?

Thanks.

My server seems to be back up now.

I've just moved like 80 domains from Rackspace (too expensive and the known blocked ip by spam problems) to my Dialtone server and i would hate to move again, i will be getting another server, Rackshack this time. What do you think?

You have my sympathies.

I have been a Dialtone customer for over two years, and been through the SPEWS ("known blocked ip by spam") problems TWICE in the past year on two separate servers at Dialtone.

I hate to tell you this but you are likely going to run into it again.

I used to have the highest of praise for Dialtone - until the Interland monster swallowed them up.

Down again :bawling:

My dialtone (Ahem, Interland) server has been going offline as well.

Here we go, out with the Great Dialtone service, in with the horrible interland service.

LOL. They performed a Cisco IOS upgrade, which conflicted with some older software, and took everything down for an hour.

Dialtone would never have done something this stupid.

Originally posted by codywatkins
LOL. They performed a Cisco IOS upgrade, which conflicted with some older software, and took everything down for an hour.

Dialtone would never have done something this stupid.

It's official, upgrading vulnerable software is officially stupid! :D

Originally posted by porcupine
It's official, upgrading vulnerable software is officially stupid! :D

Well you think they would have tested it on some test equipment before they rolled the whole thing out in the middle of the day during the peak of business in the US, knocking every one of their customers offline for over an hour.

Originally posted by codywatkins
Well you think they would have tested it on some test equipment before they rolled the whole thing out in the middle of the day during the peak of business in the US, knocking every one of their customers offline for over an hour.

As much as I *loathe* saying it, most major carriers do this, you wont find too many that have maintenance periods at 2-5am. The vast majority of extremely large businesses will do such things during the day, as unfortunate as it may seem.

As for testing, whats to say they didn't? Mind you this is probably a poor example where you're likely correct, but consider they might be using Juniper M40's, Cisco GSR's, and Cisco 6513's. You can't expect everyone to have a few million dollars of valuable equipment just laying around for testing purposes, and testing on different models may provide different results.

Originally posted by porcupine
but consider they might be using Juniper M40's, Cisco GSR's, and Cisco 6513's. You can't expect everyone to have a few million dollars of valuable equipment just laying around for testing purposes, and testing on different models may provide different results.

Good point.

Yeah, but they should have planned the upgrades in advance.

Informed the customer (even if they were to do it during the day)

It would have been nice to have some communication as to what the downtime was. :angry:

Originally posted by porcupine
As much as I *loathe* saying it, most major carriers do this, you wont find too many that have maintenance periods at 2-5am. The vast majority of extremely large businesses will do such things during the day, as unfortunate as it may seem.


I'll agree that any upgrade can go wrong with unexpected interactions. But during the recent Cisco IOS upgrade rush, none of our upstream providers did anything to take down service during the day.

Every provider stuck to their normal midnight to 5am window, except AT&T which had a second emergency window starting at 8pm one evening a couple of days after the initial upgrade.

Just a data point.

Kevin