Hey guys,

I'm sure this topic has been done before, but I am too excited to search for it now, and I want to hear what everyone has to say...

I'm looking for the following:

1. Best free ticket/live support software system
2. Best paid ticket/live support software system


I want something that is customizable template/graphics wise, im sure most are, and is very easy to use on the client's end.

Thanks in advance friends,

-Malcolm

There is no "best", its well up to your preference.

But to my preference of use, and customization, I will suggest eSupport (www.kayako.com)

Enjoy!

Kayako is the best

Kayako is the best maybe... It is cheaper then systems used by larger firms that can range from 1,000s to 10,000 of thousands.

Perldesk is not more then a working idea... expect to spend to a week or so customizing the perl code... Especially if you need it in a different language.

DrAtomic

... Does it work in Europe?.... Ehrm, yes, but it needs an adapter...

This http://www.kayako.com stuff looks very good indeed, but is it solid? Is anyone (webhoster) using it in production?

Cheers,
DrAtomic

www.inverseflow.com is up there as well.

Gary

Best open-source ticketing system in my opinion is RT - http://www.bestpractical.com/rt/. You can also buy support from them if you need. Unlike other system, you would hardly ever have to switch to something more powerful later.

I've implemented RT myself dozens of times, PM if you need help.

I assume you are offering free assistance and you have no relationship with bestpractical. Otherwise you would be violating rules and I am sure you wouldn't do that....would you?

Originally posted by Incognito
I assume you are offering free assistance and you have no relationship with bestpractical. Otherwise you would be violating rules and I am sure you wouldn't do that....would you?

:confused:

Did I say anything about money involved? And no, I'm not affiliated with RT team in any way.

-- "If I had only known, I would have been a locksmith."

Check These People out.

They make an excellent support package.

http://www.inet-sciences.com/

My company will be switching over to use eSupport within the next week or so - due to problems/bugs with our current helpdesk.

I have had my eyes on eSupport for a few months now, listening to what people have to say, playing with demos, etc! I would say 2 thumbs up!

InverseFlow gets the thumbs up from me :)

I just installed osticket and it's the best of the free ones....

http://www.osticket.com

Originally posted by phpcoder
My company will be switching over to use eSupport within the next week or so - due to problems/bugs with our current helpdesk.

I have had my eyes on eSupport for a few months now, listening to what people have to say, playing with demos, etc! I would say 2 thumbs up!

Still missing a few features here and there (such as SLA reports on global level and client level)... But same here we are looking into deploying this one too...

Doc

We are testing Kayako. It's majorly buggy, but still promising.

Originally posted by Luxore
We are testing Kayako. It's majorly buggy, but still promising.

I would appreciate if you could post your problems either on our forums or email them directly to me at varun AT kayako.com, most of the times it is just user error but if you find any problem that is in our package rest assured that it will be fixed asap, additionally you can also forward me any suggestions you have for our next version. We will be glad to implement them.