I am considering going with Nocster for a managed server, but I read a disturbing thread. If anyone uses Nocster or is familer with them, please post what you think about them.

If you would recommend someone else please post a reply. I am looking for managed, reliable, and not too expencive.

Thank You

I don't know about others.. but I am very pleased with their services.. I am having 2 dedicated servers with them and will have to say

1) Wonderful support (average ticket response time of 15 minutes or less)
2) Fast Servers
3) Never had a problem

Based on my experience, I would recommend Burst/Nocster

Vishal Thakkar

i voted to yes, they are good or bad :D

We have a server with them, and have been satisfied. Support is fast and helpful, and network is fairly fast. Good decision to go with them. :)

That goes for me too. They have a very good Support and Network is great too.

I am happy with them. Made a good choice.

_

Network is fast and support is excellent. I put in a ticket last night for a PTR record to be added and it was completed in less than 10 minutes.

read the threads that come up when you search for them, then make your own decisions. a very big part of deciding whether to use a certain company or not is determining what their philosophy is - if a company couldnt care less about its customers, its a big no no. not making a statement - there is enough information for you to make your own call.

paul

i have 9 servers there! support and network are great!

hate to break the trend, but for the price i think you can get better servers with a better service else where, its silly problems that have put me off nocster, like when they screwed up their router while upgrading it, (our company are nowhere near the size of nocster, we still have a backup router with a backup of all the routing tables for all 3 of our routers, which can be loaded into the backup as needed. ) and they didnt have a backup router? my site was down for atleast a day that time.

The Search feature is your friend here. As you can see by your poll it's 11 for, and 11 against at the time I post this. The question is are you looking for 50-50?

Take a look at DedicatedNow as an alternative...

I'd have to agree with rusko... and I would suggest Atjeu as an alternative. Email them for the most accurate pricing and do a search on here and you'll be hard pressed to find one negative comment.

Originally posted by mikeh
its silly problems that have put me off nocster, like when they screwed up their router while upgrading it, (our company are nowhere near the size of nocster, we still have a backup router with a backup of all the routing tables for all 3 of our routers, which can be loaded into the backup as needed. ) and they didnt have a backup router? my site was down for atleast a day that time.

You do have to give them this - their network has been much improved over the past few months. How many "burst down?" threads do you see here nowadays?

-David

true. they also claim they increased available network capacity. we are left to wonder whether that capacity suddenly appeared as a result of a bunch of people cancelling their service =]

paul

Paul,

Well, being able to follow up on the Burst's own forum, they have been talking about reconfiguring their network grid and adding new bandwidth pipes from better providers with some new hardware over the last several months. That plus the fact that they brought in new fundings and additional network experts into their fold. I may be wrong but those could have account for the improved network as of late.

i think burst are great, sure they have had their problems in the past. But over the past couple of months there have been very few problems.
For the price you get a lot, especially as they are a managed service.

I'd love to post something here but the last time I did the mods deleted most of the thread in what was the worse piece of moderation I have seen.

Anyways - as others have said search these forums for nocster or even better search for posts by the Burst CEO/

I'm happy :-)

-Josh

--
<<Signatures need to be setup in your profile.>>

Only one negative post from an actual burst customer.

Burst is good.

i bet the majority of the "No" votes are people who hae "heard" that burstNET are bad.

Originally posted by essexguy
i bet

I think you just lost your own bet. Many of the people that comment on Burst EXPERIENCED first hand how horrible they are... and as a result feel (rightfully so) it is there duty to keep as many people as possible from making the same mistake.

ok then why are very few people commenting on their poor experiences particularly in this thread.

As we all know there are many threads stating that they have had problems with burstnet, i emphasize the word "had".
BurstNET have been very recently, and all businesses have their problems. As far as I know, burstNET have never broken the law and have tried to keep their customers happy.

Obviously you have had a very bad experience with them, so your attitude towards burst is very understandable. But alot of people are posting good things about them here, which i think is justified.

Only one negative post from an actual burst customer. Burst is good.

I've had experiences with Burst only in the salestraject, and canceled because of their (Mainly Sean's) acting.

So Do i have experiences with Burst/Nocster? Yes. Am I an actual burst customer? No. So U dont have to be a current customer to have experiences with Burst...

Their network and techsupport problems may be solved (I cant judge that because I dont have a server with them), their way of treating (future) customers is the worst i've ever seen. And as long as they calls this "trolling" it prolly won't change. I think this is what upsets some people here. A lot of people would be happy if they just for once say they were fault, but honestly, I dont think we'll ever hear that from Sean.


hp

i admit people do not get upset over nothing, and burstNET practise must of been poor to upset so many customers.

But I have also taken note of all the good posts people state about burst. it just annoys me that when ever someone posts something good about burst, someone will jump in and say "dont go near these guys".

37 against and 28 for.

Only one negative comment from a Burst Customer? I'm curious, how on earth do you know who is or is not a customer at Burst? Asking for a negative comment from a current Burst customer is like asking people to admit their judgement in choosing Burst is poor. Oh I'm sure that will happen in droves....:rolleyes:

I was a customer there for a year, I would never even consider them again. So no I am not a *current* customer but yes I most certainly do have experience what that lot....

Originally posted by Watcher_TVI
37 against and 28 for.

Only one negative comment from a Burst Customer? I'm curious, how on earth do you know who is or is not a customer at Burst? Asking for a negative comment from a current Burst customer is like asking people to admit their judgement in choosing Burst is poor. Oh I'm sure that will happen in droves....:rolleyes:

I was a customer there for a year, I would never even consider them again. So no I am not a *current* customer but yes I most certainly do have experience what that lot....

When I made my post there was only one post negative from a customer. Hence the number.

read all the posts of this thread

why are very few people commenting on their poor experiences

Because after awhile it gets tiresome... how many times do you want to re-enact a horrible experience? ...when there is a poll right there to indicate your feelings.

there are many threads stating that they have had problems with burstnet

You're absolutely correct. It's kind of a funny pattern with Burst that I've been watching the past three years. Everybody hates them, then everybody says their great so everybody signs up, then everybody hates them.... it's a fun roller coaster if you're into those sort of rides. I personally would prefer a professional, courteous, business-minded company... not just one that throws a terabyte of bandwidth and a few good techs at ya for $99... it leaves much to be desired.

someone will jump in and say "dont go near these guys"

Well... that's what a bad reputation is... sorry if it annoys you, it's definitely a lesson that we all should learn... your current service level isn't the only thing that matters, relationships in hosting are based a lot on trust especially when your own clients are at risk... that's not a bridge you want to burn.

people do not get upset over nothing

Thanks for being willing to understand the perspective many of us share.

yes i understand why people are upset, but the reason I defend burst is because these bad things have never happened to me.
And if sometime down the line I am one of these disconcerted customers then anybody can say to me, "I told you so".

But i honestly believe that will not happen. I chose burst.net because they offer managed solutions which I needed at the time or linux, ok I can stand on my own 2 feet much better now but I still occasionally need a helping hand. Windows is and will always remain my main area of expertise.
But i have been nothing but impressed with my personal experiences, their ability to handle my issues quickly and treat me with respect. To be honest the 1000GB bandwidth offer did nothing to attract me to them as I know that its very hard to even come near that kind of traffic for a server, not unless you are cramming ALOT of people on there.

The reason why I get annoyed about people always jumping in on burst/nocster threads is it often ruins a perfectly good thread. Say someone is asking advice on their service and whether it would suit them, you are bound to get a handful of people jump in every time telling their story. Which isn't really what the person who started the thread asked for. They ask for advice not for a list of complaints that people have with burst.

They ask for advice not for a list of complaints that people have with burst. They are asking for advice because they are looking to make a choice on a Host in most cases. For someone who has had a bad experience it's like watching them walk up to a cliff not knowing it's there. Asking for advice and getting the good and the bad is what helps people make informed decisions. They can decide for themselves if the fall of the cliff will hurt them or not.When I made my post there was only one post negative from a customer. Hence the number.

read all the posts of this thread I see more then 1 post ahead of yours that were not praising Burst. That is why I wanted to know your secret on how to discern whether or not a WHT member was a client of a particular hosting company or not since you only mentioned one. Pretty neat trick....

Burst remains the most loved/hated provider around. Strong opinions in all directions. Reality somewhere in between.

Nocster is great on help/support but their uptime stinks.


I was with nocster and lost many customers(are they not hard enough to get?)
I switch to another provider and have not lost any customers,as the uptime is MUCH,MUCH better.The few dollars I thought I was saving(by using nocster) has cost me much in loss monthly fees.

Wish I had that to do over again, as I would have stop hanging on to a lossing battle (their networkuptime)I just thought any day they would have all those problems fixed,but they NEVER did.

If you want to have a successful hosting biz spent $20-50 more each month,the customers you retain will very well justifiy the extra costs

Never worked with NOCSTER, but if you see on voting results - they not very good :))

Being an end-user, the Nocster deal is a great deal. There were problems in the past but now things does seems a lot better now. I did not need to contact support too much as the server has been pretty up. Had to ask for some assistance recently due to a problem with the scripts and tech support was willing to help point the direction to go.

I guess if you are a web hoster looking for a dedicated solution, your reputation and uptime is pegged to your provider. I understand that of late the issues with them was in fulfilling orders probably due to a lack of components. This could be difficult on those web hosters who depend on getting their server fast and quick, ie get server today and host customers tomorrow.

For end-user like me because I can predict my requirement months in advance, that issue is not too much of an issue. I usually get my servers months in advance so I could take my time to secure it and all that and only making it live once I am confident that everything is great.

Originally posted by Watcher_TVI
[B They are asking for advice because they are looking to make a choice on a Host in most cases. For someone who has had a bad experience it's like watching them walk up to a cliff not knowing it's there. Asking for advice and getting the good and the bad is what helps people make informed decisions. They can decide for themselves if the fall of the cliff will hurt them or not.[[/B]

Sorry I probably wasn't very clear. Threads where people warn the poster off from burst when asking for advice is ok, but im talking about the threads where people who have issues with burst/nocster feel that the thread is a great place to bring up old history.

the frequent, "don't go near nocster, my server was down for 5 days".
i'm sure it would be fairer if it was along the lines of "i've had some bad experiences with nocster, i wouldn't recommend them". Ok if the original poster asks for peoples experiences then thats fine.

This has turned into a very good thread, nice to see both sides of the story and arguements for/against nocster/burst being "discussed".

Originally posted by essexguy
i'm sure it would be fairer if it was along the lines of "i've had some bad experiences with nocster, i wouldn't recommend them".

Why not just go one step above and explain WHY you wouldn't recommend them... makes perfect sense to me. I think it's better to have someone say "Stay away from Nocster, their CEO doesn't know the meaning of customer service, they went through months of network issues (constant downtime) because they were too cheap to hire a real network admin, and they've been known to have a vicious cycle of problems... some months are good, some are unbelievably horrible... the support staff is knowledgeable but they're useless when the network's down...overall you'll feel as though your business isn't important to them."

Originally posted by brandonk
Why not just go one step above and explain WHY you wouldn't recommend them... makes perfect sense to me. I think it's better to have someone say "Stay away from Nocster, their CEO doesn't know the meaning of customer service, they went through months of network issues (constant downtime) because they were too cheap to hire a real network admin, and they've been known to have a vicious cycle of problems... some months are good, some are unbelievably horrible... the support staff is knowledgeable but they're useless when the network's down...overall you'll feel as though your business isn't important to them."

yes that would be a valid reason for not recommending nocster/burst Thats your personal experience and everyone should respect that.
but i think some people need to respect others in their good experiences with noctser/burst.

oh well, I guess only time will tell if they really have overcome their problems for good.

Nocster is good once you get your server. The thing I don't like is having to wait a week to get it. :(

The worst thing about Nocster is their billing department, I haven't been with them for 5 months and for some strange reason last week they sent me a bill for $7. I was overbilled many many times for much more money when I was with them.

Been There Done That.

My mother always said If you don't have anything good to say don't say anything at all....Therefore, I have nothing to say about burst/nocster. That nothing to say is based upon a year with them. 4 months of which were living hell. Oooops, I said something.

I really like Atjeu. Got lots good to say about them.

So guys!

Heres the real question!

We all know about the big fiasco a couple months back, BUT


How are they NOW?

(I'd like to know thinking about getting servers there)

Well now seems a lot better than before. No problem in the way of uptime and support which is usually fast.

I guess if you plan to host with them do sign up in advance. I doubt you will be able to get your server within the supposed timeframe unless you asked sales in advance. They seems to be running out of components pretty fast these days.

But since I got my server since Dec 2002, I do see a mark improvement and I love the hand-holding support and the network speed from where I am. Glad I stayed. I cannot say it was smooth sailing but then again what is past is past.

We have a client with a server there and we have not had any issues so far. Setup was a little long, but we already knew that could happen so it was a non issue. Network has been great, can't speak of support as we haven't had to use it. Let's hope they continue to improve from their past issues. Now is the time to prove themselves, and so far they are doing that.

They take a year and a day to setup a new server

:(

But I voted YES

Guess I was lucky, I got my server set up in under a week in Dec :)

atjeu displeased me, it was my first server i am so scared, i am looking for a new one still.

I voted no, they are good or bad too :)

Excepting the long response times for sales tickets they are very good. I think that now they are victims of their success during last months.

I try then before to much downtime, NO good support also

My only complaint with Nocster, and I currently have 2 servers with them, is their setup times. If you dont need instant setup then they are a great host, the support is second to none for the price, the network is fast.

I had a problem with a drive on a server and it was replaced within an hour of diagnosis by their VP!

Cant fault them really, Im just gonna order the next server well in advance :) Happy customer.

i can tell that many people have positive response on nocster, but then how he cover his cost when he offering server like S$44.95 per month

At least from this poll, it seems more people are unhappy with their services (65 voted they do not think Nocster is any good) then the ones that are happy (60 voted they think Nocster is good).

Unless it was free, that's not a very good ratio....

<< At least from this poll, it seems more people are unhappy with their services >>

There are alot more non-customers and competitors in the world, than customers, to vote. With our "bad boy of the web hosting industry" image...50/50 is to be expected :-)

Take a look around, the complaints are at an all time low for BurstNET/NOCSTER lately around WHT, and the recommendations at an all time high, and that speaks for itself...

SMA
PRES/CEO
BURSTNET

How about burst showing uus some mrtg's for their links?

One of the benefits of GIG-E links are the fact that you can get a same day capacity upgrade with a quick phone call. We have spent the past several months converting our network to GIG-E just for this purpose.

Now, from a business sense, what company is wiser?

a) The company that has < 10% capacity used and is paying for multiple full GIG-E lines every month

OR

b) The company that watches their bandwidth very closely, never overbuys, maintains enough overhead to protect from floods/spikes/ddos, BUT can still have multiple GIG-E of extra capacity available with a phone call.

Let me answer for you.."b" is a wiser business decision, and a company you can feel safe knowing they will be around for a long time to come.


SMA
PRES/CEO
BURSTNET

No doubt yes it is wise to not buy more then you need to maintain a great service. That wasnt my request :) Your avoidance at releasing mrtgs begs the question what do you have to hide?
Also you say same day, out of interest how quickly? same hour? 15 minutes? 30 seconds? If you get dossed or experience a surge in traffic, say a new version of redhat comes out and many of your users are on bittorrent or whatever its called.
Please do not consider this an attack, merely a question, but why are you so reluctant to release what other datacentres do? From memory mfn publish mrtgs for all their backbone links on their site so your previous reason that your upstream providers would laugh at you doesnt hold water as datacentres and backbone providers publish such info. Its very important to potential users to judge the quality of the network, you can learn a lot about traffic levels and a companies useage of their links from the mrtgs. So will burst be providing such information? or wil I get another brush off? If so will you furnish us with the reason as to why you choose not to?

We just plain don't feel it is necessary at the current time. We may in the future change our minds, but currently we don't see it as warranted.


SMA
PRES/CEO
BURSTNET

This thread is really hard to read, and some replies are far from the initial question. As I already answered here, I would like only to add one or two things, based on my personal experience.

The network has improved dramatically during last 4 months. I am not qualified to give notes, but I see the results everyday (as a client). Somebody watching the data backup from a server to another in Nocster datacenter told me only this: the network is awesome (and the person is extremely competent having practical experience with several reputable providers mentioned here). Note: 9 (because of the cogent route from Europe)

Support is excellent: quick and competent answers, when you need an advice you receive it, when you have a problem they are solving it. Note 10

Sales & setup: a little bit slow but as far as I imagine, they are working with the billing department (which are not on a 24/7 basis) and I am almost sure that some delays can be found in this interaction. Note: 8

Reboots: quick (everytime I asked, it took less than 5 minutes after opening the ticket). Note: 10

Phone support. I have called them more than 20 times (usually after opening a ticket in order to speed up things) and each time somebody answered the phone. The only time I have talked with a robot was in March. Note: 10

Billing. No billing problems excepting a rude message sent for a ridiculous amount of money. I think this is the weakest point of Nocster at this moment. Note: 6-7 (mainly because of the poor communication with paying clients).

Financial stability. I feel confortable when I know that the billing policy is very strict and the provider has secured his financing. This means short and medium term stability which is good for his business and for mine also. No note here as I don't know the details.

Conclusion. Nocster must improve his billing and sales activities, maintain the quality for the rest of the services and probably to put in place (if they didn't already) some plans for emergency situations.

Catalin Toma
Managing partner

There are alot more non-customers and competitors in the world, than customers, to vote. With our "bad boy of the web hosting industry" image...50/50 is to be expected :-) Just as I am certain there are far more unhappy BurstNet customers that have never heard of WHT.

"bad boy image"?

I just bet that dropped out of the sky onto BurstNet and was completely undeserved too..:rolleyes:

I don't know how anyone could be happy with less then a 50% approval rating from their customers past and present but then I have always thought that the customers were the most important factor of a service driven business...

The 50% of people that voted "NO" are not necesarily, and most likely not, our customers, whilst the 50% that voted yes...you can be sure are...

SMA
PRES/CEO
BURSTNET

No problem here with them. In fact, I tried other alternatives but my server at Nocster seems to come up tops in download speeds from where I am now. ;)

I'm a new customer, so I don't have first hand knowledge of what they were like.

So far I'm satisfied. I think most people have really unrealistic demands; and they're expecting top notch support/uptime/response for the price they're paying.

For what I'm paying, I think I'm getting a lot more for that.

The 50% of people that voted "NO" are not necesarily, and most likely not, our customers, whilst the 50% that voted yes...you can be sure are...

ROTFLMAO

The 50% that voted "No" were the people that canceled your service in one way or another...

hp

I voted no. A company that had major problems and gets them resolved as promised is one thing.

But webhosting is something built on trust. I held in and trusted them for a long time but they consistantly failed me. I'm all for the little guy trying to upstart a successful business, and giving people a second chance.

But when the CEO tells you more or less he doesn't know what the hell is wrong, he makes no gaurantees of when it will work and for you to take it or leave it, what would you think?

That is not trust, I would not trust a company like this when my livelyhood depends on it to simply save a measly $20/month or whatever. Unless they had a major shift in management/attitude and had solid uptime of 2+ years and were the last webhost on Earth, I would never switch back to Burst. :D

Unless they had a major shift in management/attitude

U hit the nail on the head...

Originally posted by BurstNET
The 50% of people that voted "NO" are not necesarily, and most likely not, our customers, whilst the 50% that voted yes...you can be sure are...

SMA
PRES/CEO
BURSTNET What a ridiculous thing to say, magnifying one of the biggest problems with BurstNet.

hpeters998 is exactly right, I used your service before and I voted no. In fact there are a few threads here at WHT asking where are all the Burst refugees are going and who to go to next.

The ones that voted no are most likely not your customers?

Not anymore anyway.....

Logic states otherwise.

Someone that is not our client, would never vote "yes". Someone that is not our client, and never has been, but is a competitor, or caught up in the WHT trouble-causing scene, may vote "no". Those with a sense of reality/honesty, or even ex-clients that see the good reviews over many months, would have voted "have no idea".

To think every "no" vote is an ex-customer is just niave.


SMA
PRES/CEO
BURSTNET



na·ive or na·ïve Audio pronunciation of naive ( P ) Pronunciation Key (n-v, nä-) also na·if or na·ïf (n-f, nä)
adj.

1. Lacking worldly experience and understanding

You're calling people u mistreaded the "WHT trouble-causing scene" ?

Verry professional SMA! U Better for once admit your faults, this will show proffesionalism and may be the start of improvement on your site.

hpe

Originally posted by BurstNET
Logic states otherwise.

Someone that is not our client, would never vote "yes". Someone that is not our client, and never has been, but is a competitor, or caught up in the WHT trouble-causing scene, may vote "no". Those with a sense of reality/honesty, or even ex-clients that see the good reviews over many months, would have voted "have no idea".

To think every "no" vote is an ex-customer is just niave.


SMA
PRES/CEO
BURSTNET



na·ive or na·ïve Audio pronunciation of naive ( P ) Pronunciation Key (n-v, nä-) also na·if or na·ïf (n-f, nä)
adj.

1. Lacking worldly experience and understanding

Thats not cool. I was thinking about getting a server at norcster but with all these bad things I hear hmm not good, and the way one of the workers comes here and calling everyone that said "No" liers or competitors. NOT COOL!

That isn't just one of the workers Marinedog, that is the *CEO*....:rolleyes:

<< calling everyone that said "No" liers or competitors. >>

I did no such thing. I stated that that would account for many of them. Many does not mean all...

<< You're calling people u mistreaded the "WHT trouble-causing scene" >>

I am doing no such thing. Nor am I even discussing your so-called "mis-treated" people. Just because someone cancels service, does not mean that they were "mis-treated".

ie...Customers that cancelled service due to network issues, and understandably so...were not "mis-treated"....they were just plain unhappy with service. Nothing more, nothing less.

STOP putting words in my mouth.
I said no such things.

All I am saying is the likelyhood that many of those "no" votes are from touble-makers who never used our service, or from competitors, is very likely. The likelyhood that the "yes" votes are not from anything other than happy current, or past, customers is unlikley.

WHT has done alot to clean up trolling, and negative posts from individuals that were never clients, BUT, they can do nothing about anonymous voting - and the results are sure to be scewed.


SMA
PRES/CEO
BURSTNET

I am VERY happy with my nocster box.
The network is stable, great speeds. good server all around.

Keep up the good work SMA.

Regards,
Thomas Currie

I had to vote Yes.

I've been with Nocster since their inception and have been pleased with the level of service and support. Sure there were some bumps. But, it is an outstanding value. And lately response to support requests are measured in minutes until resolution. Network has been blazingly fast and stable. You really get a lot more than what you pay for. And I have absolutely no problems recommending Nocster without reservation.

so if someone asked you to recommend a dedicated server host for a mission critical application, you would recommend nocster without reservation?

paul

I would tell them to read my signature.

There is no single host I would recommend for everyone.

All I am saying is the likelyhood that many of those "no" votes are from touble-makers who never used our service, or from competitors, is very likely. The likelyhood that the "yes" votes are not from anything other than happy current, or past, customers is unlikley. Well I think it's safe to say many people will disagree with that statement. You can search right here at WHT and see that many WHT members were actively complaining and then left BurstNet. In fact there are entire threads focused on where all the Burst *refugees* went to. So I would say the liklihood is that the no votes are from those previous customers and not from those mysterious, unknown trouble-makers at WHT.

I was unlucky enough to have experienced Burst's services first hand, and thank goodness it was only for a personal site. I would never recommend them to anyone...

Another Nocster thread....

Oke.. here's my opinion again....

I'm very satisfied with uptime, server specs, prices, support, responsetime and friendly staff in the forums...

Their network is very good especially when it was redesigned last may.

I hope that someone will start a thread "CURRENT CUSTOMERS OPINION ABOUT NOCSTER". and then perhaps the complaining can stop for once and for all

Here is my honest opinion:

Before March 2003: I'd give them an A-
March 2003: I'd give them a huge F
April 2003: They got a B from me
May 2003 and on: A- (if their setup times were quicker, it might be closer to an A, but that's my only complaint).

- Matt

Nocster CEO....
I'm a very very happy customer of your service... but i become pretty desperate of all the Nocster Mega Threads this board ends up to have. Could you please for the sake of no DOS attacks on the network, CLeaness of Business... and just commen sense... STOP POSTING... Please....

The happy customers will do the work as you see already in this thread happening... Posting as CEO in a thread about your own company is not smart as makes the ongoing bitchin on Nocster only worse!

Every time these endless arguments in this stupid discussions in WHT... I went on a 5 week holiday... My box is still up and running... but these endless stupid arguments about Nocster Good or Bad are still running as well...

My advise... Old customers... get a cheap box at nocster, and test the new Nocster.

>> edit. I said something childish here... My bad... sorry.

I went on a 5 week holiday... My box is still up and running... but these endless stupid arguments about Nocster Good or Bad are still running as well...
That's good to know. I'd like to take a 5 week holiday too :). My 2 day labor day weekend should be fine though, but I'll still be checking all of my email and doing business during that time :(
CEO... shhhhhhh and get back to work!
SMA does work hard, he gets very defensive of his company though.

Also, some quick praise for today - the Cogent line went down & the Level3 line has been down for a little while (planned), and there was barely a hiccup (and that hiccup was on Verio's end).

- Matt

i guess that was my point....
"he gets very defensive of his company though."

5 week holiday... hummm.... had to work myself through 45 weeks of University for that... Luckily i'm not into the hosting business... i guess...

what is the average turnaround time for a new server setup??? I'm in the process of moving my servers over to nocster and they're sales guy told me 24-72 hours.

Depends on the server but seems to be 3-5 days minimum. Look at the Burst support forums for a closer examination of them.

Been with nocster for two days now. It's wonderfull so far. Good suport!

But one thin. When i ordererd they didn't have any pentium 4 1.7ghz left, so they gave me an 2.4ghz, but, they turned down the speed on that to 1.7 ghz... Why?

Originally posted by mnett
Been with nocster for two days now. It's wonderfull so far. Good suport!

But one thin. When i ordererd they didn't have any pentium 4 1.7ghz left, so they gave me an 2.4ghz, but, they turned down the speed on that to 1.7 ghz... Why?
That's not intentional, it's a problem with one of the following:
Bad motherboard
Bad jumper cable
Bad chip
Bad bios settings

Put in a priority 2 ticket and somebody will take care of it.

- Matt

Mainarea, I know you resell Nocster servers, do they give better setup time than someone who just has one server?

<< But one thin. When i ordererd they didn't have any pentium 4 1.7ghz left, so they gave me an 2.4ghz, but, they turned down the speed on that to 1.7 ghz... Why? >>

Sounds like we were out of stock on 533FSB motherboards. P4 2.4GHZ CPUs acts as 1.7GHZ on a 400FSB motherboard.

Open a ticket to have the system swapped with a P4 1.8GHZ, which we have in stock this weekend.

SMA
PRES/CEO
BURSTNET

Ohhhhh! Lookkk!!! Another Burst thread, this is so March :rolleyes:

Yeah SMA can be a little :fork: sometimes, but if my business reputation was attacked on a regular basis from certain ex-clients that still can't get over some thing that happened a long time ago, and others that have never managed to form their own opinion and just adopted "the other guys" point of view, I would make some of his comments look tame :)

I have been (and continue to be) a Burst/Nocster client for several years, and in my honest I-lose-money-when-burst-is-bad-and-make-money-when-burst-is-good opinion, the good times far outweigh the bad times :beer:

The support staff take care of you, some whine and say they don't, but those whiners are the ones that always start off an email with "This service is so freaking horrible, I'm losing money because of you incompetent arses......". Now how many of us actually would respond to an email like that with roses and an offer to kiss that person squarely between his/her hairy butt cheeks?? Anyone? I treat my customers the exact way they treat me, and I don't play servant to anyone no matter how much money they pay me. You piss on me and I'll piss back, treat me like a person and you will get that in return. :agree: .

Everyone gets a little carried away sometimes and acts like a moron, this includes the majority of WHT'ers, this is not an insult to anyone, we are scattered all over the world, but there is one thing that we all have in common, and that is we are human. Sometimes it is easy to forget that there is a live breathing human being on the other end of that send button. Even though each byte of text doesn't bleed, cry or laugh, that person on the other end of that send button does..... so I try to think about that each time I stumble into a heated discussion......

But in the past 6 months I have seen Burst become the free for all punching bag because they stand up for themselves and fight back. I myself did enjoy a poke or two at Burst during the "Burstout" of 03, out of pure frustration I succumbed to the childish ways of the day and lashed out in frustration. But I got over it because that was then, this is now, and Burst is back to a level that gives me a warm fuzzy feeling inside again :gthumb:

Oh yeah, and I voted Yes, even though I rambled on long enough that I forgot what the heck I voted yes to :(