I've been looking for a serious reseller hosting provider for some time now. I've been in contact with Jeff of Idologic and he's been very diligent in answering my questions and their service sounds promising, but I'd like to hear from some actual users. Just be honest and tell me about your experience and feelings about Idologic's hosting services (particularly reseller hosting).

Just so there's no confusion -- if you haven't used their services, don't post in this thread, for real.

Thank you.

Hi,

I've been using Idologic for a number of months, for both shared hosting and reseller hosting. I've found them to be quite responsive and helpful whenever I've had problems.

Disclaimer: I know Jeff personally. Nevertheless, I've reported my experience above honestly.

Shi.

Shi, what is your URL?

Sorry, I just signed up and wasn't sure if I wanted to include my URL yet...

The Idologic staff is very prompt and knowledgeable. You mentioned that you've spoken with Jeff and I can say from experience that what you see is what you get with Idologic.

There isn't a whole lot to say since things are pretty quiet there; servers don't go down all the time, major upgrades are done with more than adequate warning and everything works well.
Their reseller program is well thought out, not oversold like most.

I had one problem once with my customer's reseller account there (stupid SSH/FTP thing, my fault) and they worked on it until it was solved. Tickets are answered and RESOLVED promptly in the rare instance something calls for immediate help.

And, they're bragging about having wireless PDA things enabling them to remotely access servers if necessary.

I would say Idologic is worth a shot, at least. Try it for a month and see if it fits your needs.

I've been with IdoLogic for several months now. Jeff and Damiaan have bent over backwards to accomodate me. (Do a search for threads with my id and you'll see what I mean). They are both very knowledgeable and courteous. This is one professional operation. Also, I've had clients working on a custom cgi who took notice of the speed of the servers. I'm happy.

I've been with Idologic for a few months, during which time they have been more than helpful with any problems I encountered (of my own accord).

I'm still in the midst of getting most of my domains over, but the few I have over here now run very well.

So all in all the performance is great, and the service is very good as well. I don't think you can go wrong getting service from them.

Thanks for your responses. If anyone can post domains you have hosted on Idologic that would be great -- I'd like to browse some sites that are on their servers so I can get a feel for the performance. PHP/MySQL stuff would be especially good.

I should have asked people to please post what kind of account they have and what they are using the hosting services for. I'm a professional website developer and I'm interested in a reseller account which I would use to host my clients' sites (I don't resell hosting, it's just the most convenient kind of account to get for my purposes).

If the people that already posted wouldn't mind posting again with that information, I'd appreciate it because it would give me perspective on your comments. And domain names would be good too.

Thanks

Hosted on Idologic Servers:

http://www.wildsurvival.com
http://www.world-war-2.info
http://www.fracturedtime.com
http://www.kadillactattoodeuce.com
http://www.phillynamf.com
http://www.hillockanodizing.com
http://www.ihanodizing.com

Servers and Support at Idologic are top notch.

Originally posted by JMM
I've been looking for a serious reseller hosting provider for some time now. I've been in contact with Jeff of Idologic and he's been very diligent in answering my questions and their service sounds promising, but I'd like to hear from some actual users. Just be honest and tell me about your experience and feelings about Idologic's hosting services (particularly reseller hosting).

Just so there's no confusion -- if you haven't used their services, don't post in this thread, for real.

Thank you.

I had signed up with idologic for just 2 weeks. But I have to say I have the best experiences with them so far. I hope and I guess I will have the best hosting experiences with them.
The reasons why I highly recommend them to everyone who is serious in hosting/reselling are listed below:

(1) They do offer 99.5% hosting services uptimes including http/pop3/ftp/mysql/etc. Most company only advertise network 100% uptime, but its unrealistic.
(2) Their staffs are very friendly.
(3) They are very honest to customers to what services they can provide.
(4) They do off-server backup besides the 2nd HD backup.
(5) They provide the most details signup instructions and assign a helpdesk account to you automatically.
(6) They sent out uptime report and services notification to customers.
(7) I only issued 2 tickets, and they answered to me within 2~3 hours.
and lots of other facts, I think you should signup an account to try.

I have had reseller hosting experiences with McHost, SplashHost, PCPSHosting, UnitedHosting since 1999. Compare idologic to the above company, they're one of the best.

Hosted domain: hotftp.net. Just moved-in no real website up for test.

If CPanel reseller hosting goes idologic, or if you need EnsimPro then UnitedHosting.

Maybe my experiences with idologic from a very short period , however I feel they're very friendly and professional.

You can check http://www.webhostingtalk.com/showthread.php?s=&threadid=135787
I read several posts in reseller forum about idologic before signup with them.

Thanks for the URLs, otherground. How long have you used Idologic for?

NelsonT, thanks, I'm sure you have the best intentions, but that is just insane. How can you highly recommend a hosting company that you've only used for two weeks?

I have been with idologic for a couple of months now, however let me start straight off by saying that i have used the service rarely up to now, so take this review for what it is worth.

I have found Jeff's pre sales and after sales excellent and have been kept totally up to date with all hosting news etc, i have found them communicative and friendly and i can be a pain.

I dont think it is fair to call Nelson T review insane, reviews come in all shapes and forms, ones review after 2 weeks can be just as effective in certain aspects as someone who has been there for 2 years.

Nelson T may well have had a great first 2 weeks (like me) while others have had a terrible time (none that i am aware) and that first 2 weeks may be very critical to you if it involves transfers of domains etc from one server to another (just an example).

You can then take that info and digest it with others that have been there longer getting a more reliable picture.

I know of some hosts that have been great for the first 6 months and then been a nightmare, while others have been very trying for the first 2 months but proved to be worth there weight in gold.

My point is that all opinions are valid in the big picture

Good luck anyway and i think they will be a good choice

Originally posted by JMM
Thanks for the URLs, otherground. How long have you used Idologic for?

NelsonT, thanks, I'm sure you have the best intentions, but that is just insane. How can you highly recommend a hosting company that you've only used for two weeks?

I'm sorry that you think my post insane.
Before going to clarify my points, I have to say I have no relations with IDL.

First, IDL keeps promise to provide me the weekly Aletra uptime report and I believe they're very confident to their own services and gurantee 99.5% services uptime.

Second, they do off-server backup. 2 years ago, all data of my acct with McHost' chicago server just gone, because server was hacked, and 2nd HD backup is not enough in such a condition.

IDL uses globalcompass NOC. I don't see any complains about GC, but I know many website got troubles with NAC.

2 weeks may be shorts, but from the services I received I believe they're professional in this business, and I would recommend to others.

Of course, I do hope they grow steadily and keep the quality all the way.

My recommendation based on my true hosting experiences and PreSales q and other posts about IDL in WHT.

That's all.

As you know, McHost attracted a lot of customer 2 years ago, but now I saw negative comments frequently. The industry change so rapidly and everything is possible.

Originally posted by NelsonT
I'm sorry that you think my post insane.
Before going to clarify my points, I have to say I have no relations with IDL.

First, IDL keeps promise to provide me the weekly Aletra uptime report and I believe they're very confident to their own services and gurantee 99.5% services uptime.

Second, they do off-server backup. 2 years ago, all data of my acct with McHost' chicago server just gone, because server was hacked, and 2nd HD backup is not enough in such a condition.

IDL uses globalcompass NOC. I don't see any complains about GC, but I know many website got troubles with NAC.

2 weeks may be shorts, but from the services I received I believe they're professional in this business, and I would recommend to others.

Of course, I do hope they grow steadily and keep the quality all the way.

My recommendation based on my true hosting experiences and PreSales q and other posts about IDL in WHT.

That's all.

It is nice to hear how comfortable the ride has been so far. However...why don't you come back to this subject in three months time when you have had a good chance to bed in and then let everybody know of your experiences. Don't get me wrong...there is nothing wrong in saying what you feel after 2 weeks...but to add weight to your post the time scale really does need to be a bit longer.

I am confident that when you do come back...the level of service will be the same and your post will add much weight and authority for people considering Idologic.

Simon

Originally posted by SimonMc
It is nice to hear how comfortable the ride has been so far. However...why don't you come back to this subject in three months time when you have had a good chance to bed in and then let everybody know of your experiences. Don't get me wrong...there is nothing wrong in saying what you feel after 2 weeks...but to add weight to your post the time scale really does need to be a bit longer.

I am confident that when you do come back...the level of service will be the same and your post will add much weight and authority for people considering Idologic.

Simon


Picking on our newest clients Simon? :)

Not everyone who posted here as been with us 2 weeks. Some have been with us longer. Yet I am confident our service next year will be the same as it has been the last two weeks.

I think your point about posting experieces with us after a longer period time carries more weight is a true one, but I also think it conveys the sense that we have not been around for a couple of years. We have been.

Cheers
Jeff

Originally posted by idologicJeff
Picking on our newest clients Simon? :)

Not everyone who posted here as been with us 2 weeks. Some have been with us longer. Yet I am confident our service next year will be the same as it has been the last two weeks.

I think your point about posting experieces with us after a longer period time carries more weight is a true one, but I also think it conveys the sense that we have not been around for a couple of years. We have been.

Cheers
Jeff

No...not at all :D I think you are well respected here and I did say that I am sure the service will be the same. :agree:

Just a friendly pointer really to people posting after 2 weeks service. Like I said...there is NOTHING wrong with it...it just does not carry the same weight as a client that has been around a bit longer.

Although I have not used your services Jeff (who knows what the future may bring) I can see that you work hard to keep your customers happy by the feed back I read on these very forums.

If I was considering a move...you guys would certainly be on my list. However. I am happy where I am right now.

Simon

Not everyone who posted here as been with us 2 weeks. Some have been with us longer.

I just peeked into WHT tonight looking for a thread where I could say something nice about IDoLogic. I've had an account there for over four months now, and recently moved all of my domains from my previous host to IDoLogic.

I'm not in the reselling market, I just wanted a bulk account where I could host several domains for organizations I volunteer for (I've got a day job as a programmer at an insurance company - web development is a "hobby").

I had a well respected host before, and had no complaints. I just wanted a bit more flexibility. The only problems I've had have been of my own creation, and Jeff and Damiaan have been there to help me out.

The environment is stable, fully up to date with the latest patches, etc. I had a programmer working on a custom cgi and he was startled at the speed of the server I'm on.

Their communication with clients is excellent. I got an e-mail tonight from them letting me know that there will be a server processor upgrade a week from now -- they gave me the precise time (including time zone) that the upgrade would take place and also gave me the estimated downtime.

Originally posted by SimonMc

...why don't you come back to this subject in three months time when you have had a good chance to bed in and then let everybody know of your experiences. Don't get me wrong...there is nothing wrong in saying what you feel after 2 weeks...but to add weight to your post the time scale really does need to be a bit longer.

Simon

I will take your advice, thanks.
Sorry if my post confuse or cause troubles to other members and idologic.

Originally posted by zshelton
I just peeked into WHT tonight looking for a thread where I could say something nice about IDoLogic. I've had an account there for over four months now, and recently moved all of my domains from my previous host to IDoLogic.

I'm not in the reselling market, I just wanted a bulk account where I could host several domains for organizations I volunteer for (I've got a day job as a programmer at an insurance company - web development is a "hobby").

I had a well respected host before, and had no complaints. I just wanted a bit more flexibility. The only problems I've had have been of my own creation, and Jeff and Damiaan have been there to help me out.

The environment is stable, fully up to date with the latest patches, etc. I had a programmer working on a custom cgi and he was startled at the speed of the server I'm on.

Their communication with clients is excellent. I got an e-mail tonight from them letting me know that there will be a server processor upgrade a week from now -- they gave me the precise time (including time zone) that the upgrade would take place and also gave me the estimated downtime.

I'm also in the financial sector (international banking brings home my bacon) and do some hosting as a "hobby" until I learn more, a lot more.

That's great that IDL has that open flow of communication with it's client, 1 week in advance and including the precise time and even time zone.

Great job :D

Originally posted by RossMAN
even time zone.


I used to forget about that, but we learn quickly that not everyone's midnight is at the same time ;)

We've found providing a link such as this always helps

http://www.timeanddate.com/worldclock/fixedtime.html?day=11&month=8&year=2003&hour=0&min=0&sec=0&p1=224

Set it to the time and timezone of some scheduled maintenance, and folks from all over the globe can see what time applies to them specifically.

Gary

Originally posted by Editor
We've found providing a link such as this always helps

http://www.timeanddate.com/worldclock/fixedtime.html?day=11&month=8&year=2003&hour=0&min=0&sec=0&p1=224

Set it to the time and timezone of some scheduled maintenance, and folks from all over the globe can see what time applies to them specifically.

Gary

This is a very good tip! Thanks for the link.

Cheers
Jeff

tsk tsk jeff.

Don't take nelsons comments so personally...you'll look defensive.

Originally posted by Mr Burke
tsk tsk jeff.

Don't take nelsons comments so personally...you'll look defensive.

Perhaps you misread. Nelson is our client. I reacted to Simon's post not Nelson.

Nelson's comments about Idologic were complimentary, and I apprecated them.

Besides, I get along with everyone.

:)

Cheers
Jeff