 | View Full Version : any one help ! 4I1 07-21-2003, 08:45 PM Hi every body in WHT, one of my customers have a problem with ftp .. just when he creat an ftp acount .. he can't login !! please help .. thanks 4I1 choon 07-21-2003, 10:15 PM Originally posted by 4I1 Hi every body in WHT, one of my customers have a problem with ftp .. just when he creat an ftp acount .. he can't login !! please help .. thanks 4I1 Hi, Kindly please provide us what type of OS your server is loaded with and the FTP server software plus any additional information about your server would help us to help you. Thanks. Kindest regards, Choon Jasber 07-22-2003, 12:48 AM A common problem when people can't login is if they're on virtual hosting they're only using their user name when they need to be using their username@domain.com. That could be his problem. VNPIXEL 07-22-2003, 02:50 AM make sure the format is correct. ip: ftp.domain.com username: username@domain.com 4I1 07-22-2003, 09:53 PM hi all thanks every body ------ choon I have redhat 7.3 the domain end with (.ws) but i try another account in my server and it work good .. and proftpd thanks again choon 07-24-2003, 06:07 PM Originally posted by 4I1 hi all thanks every body ------ choon I have redhat 7.3 the domain end with (.ws) but i try another account in my server and it work good .. and proftpd thanks again Try to replace Host/IP Address: ftp.yourdomain.ws to your server IP and see whether it works or not. You mentioned that it is a ftp account... so, is this a virtual ftp account or a system user account? Thanks. Kindest regards, Choon |