Full name: Chris Willard
URL: www.ffxposed.com
Account: ffxposed

Earlier this week I noticed that when you tried to access my site, it came up with a 403 Forbidden error. I emailed tech support, and just in case I gave them my hotmail address (Instead of my sites email, because that was suspended too. My sites email is cdestoyer@ffxposed.com. The hotmail address I gave them, and the one where I sent all the following emails from, was cdestroyer1@hotmail.com.) in case they needed to tell me something before they fixed the problem. Well, they closed the case, and the records show they sent out an email...but it was to the one that was suspended. They didn't fix it, and I don't know what they told me. I sent out another tech question asking them to fix it again, or send a responce to my hotmail address. Again, the same thing. They told me what was wrong, but to an email address I couldn't check.

I then emailed the CEO at ceo@cwihosting.com. He sent me back this email:

cto@cwihosting.com has already explained the situation to you. Your site has
been suspended do to policy violation. Please contact him if you need any
further assistance.

Thank you for emailing me.

Regards;

Marcus N. Barnes
CEO & President

Either they never sent the message, or they sent it to the email account they have just suspended. Am I wrong when I think that this is not good buisness practices? I told them that...

Anyways, that was sent in on the 25th...two days ago. Since then I have emailed the CEO and the email he gave me, but they have not responded. Here are copies of the emails I remembered to save a draft of:

I have contacted him, thanks for his email. However, just for clarification, I have NOT had the situation explained to me yet. I'm assuming you sent this explanation to my @ffxposed.com email, the one you suspended. I don't see how that is considered being explained...

BTW, since I don't know what policy it was I violated, I just re-read the Policy statement. I still don't know what I did. Anything that might have been questionable I asked permission first...and got it.

CDestroyer

My other alias is CDestroyer, thats the one they know me by. That email was sent on the 25th right after I got their email.

My account is: ffxposed
My name is: Chris Willard
My URL is: www.ffxposed.com

Early yesterday I found my site was getting a 403 Forbidden error, and my email wasn't working. I emailed tech support, and they responded to me...at the email that wasn't working. I have NO idea what they told me. So I emailed the CEO. S/He just replied telling me you already told me what was going on...that my account was suspended due to a policy violation.

First off: NOBODY sent me a message like this. If you did, then you sent it to the email that you just turned off. Personally, this is NOT a good way of telling somebody that their account was suspended. I was 100% left in the dark.

Second: Just what did I do? My last host cancelled my account due to a violation, and this time I made perfectly clear that I had NOTHING in violation...and I did this before I signed up. Everything that I did that might have been a problem I asked you guys about...you never had a problem. Please, for the love of god, tell me what I did.

I hope that, whatever has happened, can be cleared up ASAP.
Thanks.

This is the email I then sent to cto. This was sent right after I emailed the CEO back.

I've been trying to get you to respond with an explanation as to why my site's account (account: ffxposed) has been suspended for two days. It is not good buisness practice to suspend an account, send the explanation as to why the account was suspended to the email you just suspended, and then ignore any other emails.

Since you won't tell me what I did wrong, I've been reading through the Policy to see what I might have done. Below is a listing of possible problems I noticed.

MP3: Yes, I had a couple MP3's on my site. However, I had asked tech support about them first. They replied telling me as long as they weren't copyrighted, they were fine. They weren't.

Too much bandwidth: I havent been checking up on it. Could this be it?

Multiple users: I have 3 people who have access to the ftp, including me. I trust them all. However, this might be something that isn't allowed. I'll take their access away if you want.

Chat rooms: Yes, I have a chat room. However, its not the kind that will bog down the server. All this one does is grant access to an irc server...it doesn't create one. If this was the problem, I will gladly remove it immidiatly.

This is all I can think of really. If I was correct, or if I wasn't, could you please explain? I swear to god, I never got the explanation, and 2 days of being ignored is not something that should be done.

CDestroyer

This is the email I sent earlier this morning after finding that 2 days have passed without any responce. I do sound a bit angry in it, but c'mon...3 days with a suspended account with no explanation would probably get any of you pretty PO'd.

Anyways, I'm currently with CWIHosting. I know some of you here have not had good relations with them in the past, but I signed up with them for what they were offering. It ends up that I didn't really need all the extras they were offering, so I was planning on switching soon anyways. This confirmed my decision.

I don't know if anything in there should be censored out, so if there is, please tell me and I'll do it. I'm also sorry if I missed any of the rules for posting these complaints. I'll correct it ASAP.

If anybody would like to see what the site looks like, this site (http://ffxposedtest.virtualave.net/) is the best I can give. It was my test server for when I was remaking the layout and stuff. It hasn't been touched in about 3 months, but it's still pretty close to what the current version is (The forums are now phpBB though, and there is a lot more news/info/pics).

So...does anybody have an idea as to what I should do? I'm really confused and desperate here. I also noticed somebody from CWIHosting posts here...I would really appreciate him/her to respond, since nobody else there has.

Best complaint I've ever seen!
I'm guessing the bandwidth, or chatroom is the problem.

Find another host and move on. There is not much you can do other than telling everyone about your story. I am sorry that they did this to you.

Thanks. :)

I hope it's the bandwidth. If thats the case, then the account should be active again in a few days...I think (I'm still new to the world of paid hosting, since I only just moved from a free host about 3 months ago). Unfortunatly, that might not be the case. Last month I only had about 25gigs used up, and thats when I had 5 or so popular mp3's on the site (I did recieve permission for these. Also, they are still on the site right now, but nobody has the link). This month there are no big files to download, and only a week before the suspention I think I was around 11gigs.

If it's the chat, then by all means, I will delete it.

Heck, I'm willing to do anything to fix this. I'll even find a way to lower bandwidth if bandwidth is the issue.

**sigh**

BTW, I just noticed something about my above post. I originally wrote it for another webmaster forum hoping they could give some advice. The dates mentioned are 2 days off, and I was using another nick (Thats why I mentioned another alias).

Since a lot of you here appear to work at hosting companies, I have another quick question. When an account is suspended, how long are the files generally left on the server? I'm wondering because I don't want my account unsuspended and find out they already deleted everything.

EDIT: I'm currently looking for a new host, but will sign up for one when I get home (I'm on my dads PC right now). The main reason I want my account back is so I can make a more current backup. I have a decent backup of most the files on the site, all except for the news archive...which I don't even remember the last time I backed up :(

Originally posted by CDestroyer
Since a lot of you here appear to work at hosting companies, I have another quick question. When an account is suspended, how long are the files generally left on the server? I'm wondering because I don't want my account unsuspended and find out they already deleted everything.

We leave the files on until the account is terminated. Even then we have backups of the files, just in case. We usually give a suspended customer a week to respond (a week with their site down is usually long enough for any serious customer to respond). After that, with no response, we terminate the account and remove the files.

If the customer does nothing illegal, I don't see the point in deleting all the files before the user has a chance to get to them. That's just silly, in my opinion.

Originally posted by Get-Hosted.com
Best complaint I've ever seen!

I must say, if everyone formatted their complaints in this manner, it would be much more uesful in tracking the good/bad hosts. Cheers! Hope everything is resolved shortly.

CDestroyer, sorry to hear about that. A good host would at least give you the couresy of e-mailing a working address or calling you.

I noticed they have a BBB reliability program image at the bottom of their homepage. I would click on that and file a report. It can all be done online.

You can't say you have not been patient or have not tried to contact them.

Hmm, I think filing a BBB complaint would be a good idea. I'll do that as soon as I get some spare time (Likely tomorrow).

As for trying to contact them, I'm hoping to get CWIHosting to read this complaint here and respond, maybe send out another email, or log into their live tech support chat tomorrow morning.
I tried calling, but the number doesnt work.

Chris:

You had multiple policy infractions, and I’m not sure why you have not received the official email explaining the details to you. This is handled by the a separate department overseen by the CTO who is responsible for all technical and server operations at CWI. You are definitely not a innocent victim (as far as your site not causing any resource problems), and the servers performance was like night and day from compared to when your site was active. We understand your upset, however quality for all our customers are of the most importance. You emailed our CTO late Friday to Saturday. As noted by our CEO, we will contact you in response, likely Monday morning, outlining things for you. Some people here act as if you were waiting a week, not a weekend, but if you feel it just to contact the BBB, then by all means do so.

If you passed your bandwidth (Note 25GB was a lot last month), then the account would go back online on the 1st when your new bandwidth is available.

Furthermore Chris, YOU control where support sends the emails, you need to adjust your email in your profile in the same area where you contact support (Online Support Center).

Thank you.

I emailed CTO on the 25 (Wensday), not late in the week. Also, if you count me talking to tech support, I have been trying to get ahold of you for almost a week now. (Sorry about not knowing that I could change where the email was sent to though. My fault...although in my message I did give another email for them to send my message to)

I am really anticipating the email your going to send me, since me and my co-webmaster have been re-reading the Policy, and we can not find something that would require an account suspention without any warning.

Also, I believe that the limit is 30gigs, so 25gigs may be a lot, but it's not in violation of the policy.
I also never realized how much resources I have been taking up. If you had ever told me, or even hinted, I would have removed and edited some scripts/pages right away.

Thanks for finally getting back to me though, even though I'm still left wondering just what it was I did. If your still reading this, maybe you could answer me something:
Is there anyway that I can at least get access to the files on the site. I don't require you to make the site active again, I would just like to make a more current backup.

CWIHosting, I was just wondering, for the records, would you be able to list for us the multiple policy violations?

I was also wondering, as im not sure how your service works, do all sites hosted with you get cut off if they surpass their transfer allocations? or will you charge for additional transfer as it is used?

I was also wondering if you have people in the office to reply to e-mails over the weekend as this while incident may have been avoided if you had replied during the weekend, just a thought!

Originally posted by xtstrike
CWIHosting, I was just wondering, for the records, would you be able to list for us the multiple policy violations?
...
With all due respect xtstrike, I don't think this--a public forum--is the place for hosts to list policy violations of their clients (which, in my book, is a private matter). If CDestroyer wants to share the outcome with us that should be up to him.

I was just thinking that since the "get out clause" of CWIHosting is that the user was vilolating their terms, how can we as members of the board judge if "CDestroyer" is violating the rules if we are not informed of what reules are being broken?

It would also seem that "CDestroyer" does not know which rules he is violating either, and after supposedly reading their AUP/TOS cannot find anywhere which rules they may be breaking.

It may also help other CWIHosting customers to check if they may be close to violating these rules aswell.

Although, if you wish to keep this information private then I accept this thread as closed, and that any further discussion will continue privately.

Unless CWIHosting has a problem with the violations being public knowledge (Which I don't think they would), then I don't mind sharing. Especially since I havent purposly done anything wrong (Purposly meaning that I knew it was against the Policy).

Anyways, out of the blue I called their 1-800 number. I didn't think I would get anybody though since:
a) Their tech support number doesn't work (It might, but it wouldn't for me).
b) It was about 4am, 5 or 6 am over at their office.
...but I did. Go figure. Too bad I didn't find that number till late last night.

They said they will call me back when somebody gets in the office, or at least thats what I believe she said. My phones not the best =p
It's currently 7:45PSt though, so the call should be coming any time.

Just speculation on my part, but after looking through your sample site on virtualavenue (which was closed), I wonder if it might not have something to do with images and videos from a copyrighted work (ie Final Fantasy)? Posting such copyrighted material is usually a TOS/AUP violation at most reputabe hosts.

I'm not that familiar with Final Fantasy so these may indeed be permissible content. Just offring a possibility.

We do have people over the weekend in the office, and 24/7 in the data center, but if you had "read" my post x-strike instead of wondering, you would see that I said not just anyone can help him. I already explained who/what he is waiting for. The phone numbers do work, but if your trying to use the toll free number outside the USA, that may be the problem. For international use the 915-595-1537 posted on the site.

Secondly, we do not just start billing people for overages, as this has caused too many problems with other hosting companies. We do dozens of daily orders, several of which have moved from other hosts because of their "overages" billing practices. We have a different method that many are happier with. If you pass your bandwidth by a few Gigs, the server will cut you off, and your not charged extra. You can log in and check your bandwidth each day though, and buy more ahead of time if needed, so the shut off doesn't have to happen.

Furthermore, we are not posting details on what the client did here. CTO will contact him. They will be sent to him, and he can do as he pleases from that point on with the information. It has nothing to do with trying to hide anything; I simply do not have all the details, nor care to share the client's information if I did.

We are only replying here because Chris has asked to. We are a well-established hosting outfit that will continue to thrive because we put quality, not just value first. Unfortunately, sometimes we must remove those that affect other paying members and their quality of service, or violate policy. It’s not in anyone’s favor to suspend account. Why would we want to send away business unless it’s effecting more business? There are too many finger-pointing members here, buts its OK. We take corrective criticism when we can and share information with some of the several knowledgably and reasonable members present. Also, Chris did an excellent job explaining his side/perspective of the situations! Many I’ve seen just come through here with complaints about various hosts but no information or any details backing their claim. Chris, I’m sorry CWI has to suspend your account, but we didn’t just do it for fun.

After a week of being down and not having a reason why, I finally got my responce. It's not my official responce from CTO, this is what I got when I tried tech support after changing the email settings:

Hello Chris:

Your site was suspened due to high resource usage. At any given time your site
has several hundred visitors all requesting content from your website. At any
given time there are only about 155 connections to the server requesting
content, this means that your site is responsible for 2/3's of the connections
the server is receiving and therefore 2/3's of the resources on the server are
attributed to your website. Of these resources are connections to the
nameservers, due to the high amount of requests for your site, the nameservers
place priority on filling your requests first to get the requests out of queue.
Because of this your site is causing high latency for other sites trying to load
their pages. Reviewing your history for last month, you did just a little bit
more than 27 GB. Therefore you can see that your site is a high resource site
and will require a dedicated server.

cWI support

I emailed him back asking if they still had the files. Thankfully they told me they did, so I'm going to keep asking if I can get access to them. I mean, it's not like I did this on purpose or did something illigal. If that was the case, then I wouldn't expect them to let me back into the files.

...sigh. I admit, the site was getting a lot of hits, and probably should have been moved to a dedicated server (Like I said, I'm totally new to the world of paid-hosting. I'm not too sure what would require a dedicated server). But I wouldn't of had so much of a problem with them if they would have either given me a warning, or told me why they suspended the account. What they did, at least IMO, is totally not acceptable.
Oh well. At least I know, and at least I'm getting responces. I'm somewhat happier now :cool:

EDIT: Wait a jif, then what was that all about multiple violations? Is using up a lot of resources two or something?

ffxposed.com, well I would like to know whats going on this website. Anything interestin.

TB

I agree that in certain cases you need to shut down the site, which is interrupting with the server performance. You can't continue that site and loose several other clients on the same server. If a site is creating a problem you can simply shut down the site, inform the client that you have had to stop the site for so and so reason.

1. Why did you suspend the emails???
2. What is the reason to stop the FTP???

Have a talk with your management and try to discuss these points.

Also closing the site for rest of the month (when allocated bandwidth used) sounds little weird. Instead you should inform your client well in advance and give him/her an option either to buy more bandwidth or to stop their site (if he/she wishes) for rest of the month.

Sanjay Sharma , well taken. When accounts are suspended, its cuts all access. Just the way the system does it. We also did inform him ASAP, but for one reason or another he didn't get it. No one could resolve the case over the weekend as only the CTO could reopen or solve thia type of issue. Chris, email markv@cwihosting.com and I'll see what I can do for you if you need anything else.

1) I first attempted to contact you in the middle of the week, not at the begining of the weekend.
2) I didn't get that email because it was sent to the account that was just suspended. At least, thats what I'm assuming since I never got it.

Thanks for the email, I'll contact him shortly.

Even though the client needs to put his site on a dedicated server, I find it really poor on CWIHost part that they didn't reply to the emails sooner. Even when confronted they told the client that sending an email on the weekend and waiting till monday for a response is perfectly acceptable? That means your support turn around times on emergency (and this would definitely qualify I belive) is 72 hour turn around time. You might want to think about that.

Something to ponder...a different slant.

What if this had been an e-commerce site? I was involved in a very similar situation and it ended up in court for lost revenue reclaimation. The reason for being tossed was excessive bandwith usage. The client won and the host paid. I seems that all hosts need to realize that some of their clients are companies with very deep pockets, legal counsel on staff and a huge interest in their e-commerce performance. Problem is...you may not know who they are. Lots of trouble for not takin' care of business. I also like the author of this threads concise explanation.

Hosting is not just a one way street. It isn't just someone with some servers trying to make money anymore. Large companies and small take their website very seriously. A lost e-mail didn't stand up in court in the case I was involved in. The court found it to be the hosts responsibility to ensure notification was made and the decision to kill the site without giving the client a chance to correct the situation first was rejected. Also the court found no intent to harm on the part of the client. Slam-dunk!

We always look at what the hosts performance was when there was trouble. What they do in one situation should be considered as a possiblity in another. Excuses don't bring back lost revenue or site image.

I realize that this is a different situation but TOS and execution of that TOS agreement would apply to all users on a host's server.

I am not judging what happened here...it just sounded very familiar. The rules of the game seem to be changing.

Just my .00002.

The court found it to be the hosts responsibility to ensure notification was made and the decision to kill the site without giving the client a chance to correct the situation first was rejected. Also the court found no intent to harm on the part of the client. Slam-dunk!

wtid, since this went to court, it should be public, please let me know where it was. I would like to read about this case. Thanks.

First of all, E-commerce sites get more bandwidth on our plans or should be on a dedicated server. Secondly this was not an ecommerce site. That part of our staff does this by a case by case basis. If its not really bad, they will warn you and allow you to fix it.

Regadless of the type of site, if a site effects the entire server (everyone will be down any how if nothing is done) we have the right suspend the user doing it. All of this is agreed to by our customers when they sign up anyhow, as its in the usage policy. I respect the insightful feedback given. I will be sure to share this thread with others.

Sorry to bring back a week old post, but I thought I'd update you all.

I finally got to talking to somebody at CWI. Mark V. told me that ftp access would be put up, and that I would recieve a refund for last month due to all the trouble that occured.
When I was told that my ftp was back up, I was really happy. However I realized that only my control panel (I didn't really check my email, so I'm not too sure if that was up or not) was back up...no ftp access. A couple days went by while I attempted to email them, as well as contact tech support. Only after tech support sent me a message claiming that my ftp was working fine but they would change my password just in case did it work again. Ok, so now I have ftp access back, I got my backup, and Mark is going to refund me a month. Mark told me to send off a notice when I was done with ftp so my account could be deleted. I sent it off and thought everything was over.

WRONG
Yesterday I got to thinking that with all the trouble and bad business practices I have witnessed them do to me, and have read about on this forum, they might have the gall to bill me for this month. So this morning I called my bank to see if they could block them from taking anymore money out, only to find that they already did.

1) My account was suspended for a week with no responce or reason for a total of (Right now) 2 weeks with no service.
2) Many days of no responce, as well as worthless replies.
3) I was supposed to get one month's worth put back in my account, not out.
4) I told them to cancel my account already.
5) They knew a week ago I was going to cancel my account.
All those (As well as a couple more), and the idea that they would take another months worth out of my account is really pissing me off. I will not stop until I get at least this months money back. I will email and call until they comply, as well as report to the BBB again and get my lawyers advice.

Before signing up with them I saw a lot of good reviews about them, and only one. Unfortunatly, only now do I realize that that one bad review was from a very reputable place, and the many good ones are suspiciously fake sounding. **sigh**

EDIT: I just realized something that makes this even worse. Now I don't have enough money to make it through the week till payday. :angry:

Chris please, at least give us a chance to answer the emails you just sent today, goodness, but it doesn’t really bother us you’d rather come and post here as if we don’t answer our emails!

Anyhow, you closed your account after the next billing cycle. I told you about the refund and closing it LAST month. You waited till today. We have thousands and thousands of clients, and it’s all systematic. You have to close before the month you don't want to be charged for or the system will pick you up. Its not like we are picking you out, don’t be so dramatic. We also where waiting for your official notice of cancellation to reconcile your account, so this month’s charge would have been noticed and posted to your card even if you hadn’t said so.

Anyhow, its not a big deal, and not a problem. Your card is being refunded for this month, and as well as an extra month as stated, simply because this was your first time with paid hosting, and likely you were not aware of the bandwidth and resources needed for your site when starting.

As far as atacking our reviews, come on. Give me one, and I will get you in contact with the customer to show you they are real. Of course YOUR not happy because we HAD to stop your service.

We are very reputable. If just 1% of our customers were not happy, it would be 100 times the amount of anything negative you've seen on the web. This is not suprising from an account we had to suspend, and again, we are sorry, and didn't just do it for kicks, and to have a ranting and raving poster here :) There was a reason for it.


Any way Chris, honestly, your are almost on the verge of ridiculous now. There is no bad business practices. We are giving you a refund when not required, and It was you that used way to many resources and boged the server costing us more money then you ever paid. It did not take us forever to reply to your email or support tickets, and we have not been unreasonable or rejected and reasonable requests from you. So please….

Originally posted by CWIhosting
We are a well-established hosting outfit that will continue to thrive because we put quality, not just value first.

Do you understand the definition of value? Value is a combination of what you get for what you give them... In this case, quality hosting for low price, that is value.

A cheap host providing $1.95/month service with 80% downtime would not be providing value.

:D Maybe you should put value first. :D

I was with CWI Hosting for 2 months and my site uses up quite a bit of bandwidth and resources as well. I,however, found CWIHosting to be quite cooperative and friendly in helping me out to the best of my interest. My account was suspended in the same way and I sent out an email to ask why (yes, I was not notified of it first, I had to send the email to find out why I was suspended), and it was just as I thought due to bandwidth. Great, but I had to back up my data which actually required me to have the web site up and running so I can access my PHP scripts that back up data from databases. CWI then within 24 hours of my email unsuspended my web site and allowed me to do the back ups that I needed, and then I said, OK, I'm done, cancel the account, and all was done.

It would have been a great service, if my site wasn't that large in bandwidth consumption. Quite honestly a much better service than I have had with previous hosts (and I've had about four to five hosts for my web site which consumes well over 250,000 impressions monthly, yet we cannot afford a full-blown dedicated server anymore).

For anyone reading this post thinking that CWI is a bad host due to this mix-up, think again.

Just wanted to give my two cents.

Just for the record, the same thing happened to me. I was offering a free cgi service (okayed by them and not the problem)

Someone was using my stuff on a page that sold e-mail address and another person contacted the Technical contact on my domain (CWIhosting) before they contacted the owner of the site, me.

So, they suspended my account right away and e-mailed me, They sent it to the suspended account because I received it later.

After a couple days of called them and trying to contact the guy who was in charge of it (he was always in some meeting) I got my account reactivated.

This whole thing happened to me twice before I dumped them (stupid me).

Also, at the beginning of the thread CWIHOSTING said a weekend isn't a long time for a site to be down. If your getting 25gigs of hits, that is a lot of people. You hear in the news all the time about ebay being down for 15 minutes. A WEEKEND IS A LONG TIME.

anyway, my two cents.

A weekend is a long time. Say the server went down, and no one was here to fix it, that would be very bad. But in this case, the site HAD to be shut off, and the only person that could approve anything to turn it back on, or give more exact details was the CTO, who hadn't returned till monday. Support assigned everything to him for this case. I agree we might want to look at more friendly ways of suspending problem causing accounts, but you to would want quick action if someone else was effecting your service. We really do gear everything to the best interest to our customers as a whole.

Originally posted by CDestroyer
Sorry to bring back a week old post, but I thought I'd update you all.

I finally got to talking to somebody at CWI. Mark V. told me that ftp access would be put up, and that I would recieve a refund for last month due to all the trouble that occured.
When I was told that my ftp was back up, I was really happy. However I realized that only my control panel (I didn't really check my email, so I'm not too sure if that was up or not) was back up...no ftp access. A couple days went by while I attempted to email them, as well as contact tech support. Only after tech support sent me a message claiming that my ftp was working fine but they would change my password just in case did it work again. Ok, so now I have ftp access back, I got my backup, and Mark is going to refund me a month. Mark told me to send off a notice when I was done with ftp so my account could be deleted. I sent it off and thought everything was over.

WRONG
Yesterday I got to thinking that with all the trouble and bad business practices I have witnessed them do to me, and have read about on this forum, they might have the gall to bill me for this month. So this morning I called my bank to see if they could block them from taking anymore money out, only to find that they already did.

1) My account was suspended for a week with no responce or reason for a total of (Right now) 2 weeks with no service.
2) Many days of no responce, as well as worthless replies.
3) I was supposed to get one month's worth put back in my account, not out.
4) I told them to cancel my account already.
5) They knew a week ago I was going to cancel my account.
All those (As well as a couple more), and the idea that they would take another months worth out of my account is really pissing me off. I will not stop until I get at least this months money back. I will email and call until they comply, as well as report to the BBB again and get my lawyers advice.

Before signing up with them I saw a lot of good reviews about them, and only one. Unfortunatly, only now do I realize that that one bad review was from a very reputable place, and the many good ones are suspiciously fake sounding. **sigh**

EDIT: I just realized something that makes this even worse. Now I don't have enough money to make it through the week till payday. :angry:

you should first contact CWIhosting first about refund and then post in public forms.

i am sorry you look wrong here.

Sorry for quick post here, I do see that that was wrong now. However I posted it right after I noticed what happened, and I was pretty ticked off. Next time I'll cool off before I post.

However, yes, it is like you don't answer most your emails. Most of mine go unanswered, or take a long time. They are all sent out on weekdays too, not weekends (Or at least most are).

As for the bad buisness practice comment, I might be wrong, since I havent had many other hosts to compare to (Although I have been on many free ones before, but they are a bit different). I'm mostly refering to the fact that it took about a week before I got a reason why it was shut down. But thats behind me now, since I've got the backup I needed and everything.

Again, sorry for being so rash. Next time I'll cool off before I post. And thanks for your prompt reply, as well as the un-needed refund.

**darn my temper ;) **

EDIT: neon202, for the record (Although I don't know if this is considered 'contacting' them, since email is the perfered way) but I did give them a phone call a little bit before I posted this. The lady on the other line told me I would not be getting a refund because of the time I emailed my cancellation. Now that I think of it, thats probably what really got me mad. Oh well.

if you did talk to them on the phone and they said that. i dont think it is a problem posting that here.