Hows raqshack connection speed? I own a raq from tera byte and some times the server speed
goes down but server load is hovering around 0.5 to 0.8

haven't had any problems (yet?)

average ping time for my server is 62ms

I have my monitoring software checking the uptime. It is about 99.96% (checking every 5 mins)

David

I once had a server there... Their connection speed is ok but my server was often down and down longer than it should be because of their poor support... You pretty much get what you pay for...

Thanks for the reply guys, It seems raqshack is doing a good job with little money they are charging people.
I would have switched over if I didnt have to move 50 websites :(
Tera byte is also ok if they fix up their connection problems. One day its fast the next day its slugish

Originally posted by Zippydoda
I once had a server there... Their connection speed is ok but my server was often down and down longer than it should be because of their poor support... You pretty much get what you pay for...

your server being down is clearly your fault. Especially if you say their connection was good. When you get a dedicated server you are in charge of the server ... it is not really the providers job to give you support on how to run your server. If you need help like that there are *managed* dedicated providers you can use, these cost more but you get technical help on how to run a server.

later

David

Originally posted by kickster
Thanks for the reply guys, It seems raqshack is doing a good job with little money they are charging people.
I would have switched over if I didnt have to move 50 websites :(
Tera byte is also ok if they fix up their connection problems. One day its fast the next day its slugish

it is not that bad to switch over 50 accounts ... unless they are doing complicated stuff!!

I use the autosetup software which makes adding new virtual accounts cake on the raq
here is the link:
http://autosetup.northwesthost.com/

and the guy who wrote the software provides great support if you have problems setting up and using the software plus it costs $90

better yet even if you don't switch over to rackshack you can still use the software on any raq

later

David

Tera-byte is doing a network upgrade on Sunday night a new ups so you should see an improvement.

Originally posted by kickster
Hows raqshack connection speed? I own a raq from tera byte and some times the server speed
goes down but server load is hovering around 0.5 to 0.8

Aloha
ther connection is very fast for me in Maui

although there service sucks and have ahd a few outages
I know they are getting new training so maybe things will get better

bang for buck and non critical stuff ya can not go wrong

critical stuff look somewhere else

Originally posted by diyoha


your server being down is clearly your fault. Especially if you say their connection was good. When you get a dedicated server you are in charge of the server ... it is not really the providers job to give you support on how to run your server. If you need help like that there are *managed* dedicated providers you can use, these cost more but you get technical help on how to run a server.

later

David

Do not agree with you all the way David. I know how to run a server and one of my servers has gone down twice in a week because of hardware problems. Is that my fault ???? I can't obviously fly for 5 hours and repair the server myself.

Nothing personal. Just my point of view. ;)

yeah there is really nothing you can do about hardward problems :(

it is a shame rackshack took so long to switch servers or at least reboot your machine

my appologies for a hasty conclusion

later

David

Originally posted by bert


Do not agree with you all the way David. I know how to run a server and one of my servers has gone down twice in a week because of hardware problems. Is that my fault ???? I can't obviously fly for 5 hours and repair the server myself.

Nothing personal. Just my point of view. ;)

I agree with you. You don't own it either, you are leasing their equipment which should work. I understand equipment fails, but they should be their to replace their equipment in a timely manner.

I am not a customer of Rackshack, so don't take this comment as I have had problems with them.

Getting a manual reboot at Rackshack all depends on what time of day your server goes down. If it happens after 9 PM EST, you're in for a long night. :(

Usually when a server needs to be manually rebooted, the problem is related to something on the server. If you give out telnet access on a Raq, it could be something that a customer did...

As far as server repairs (hardware problems) go... I don't know from personal experience, but I've heard their support talk about repairing servers. They seem to be on top of everything and their support system is well managed. I really don't think you can expect to have a server with hardware problems fixed within the same day that it's broken anywhere, but that's just my opinion.

I've been very happy with Rackshack as of late. The fact that they've decided to give free memory upgrades to new customers, and not to existing customers, has pissed me off though.

Originally posted by mastersites
Getting a manual reboot at Rackshack all depends on what time of day your server goes down. If it happens after 9 PM EST, you're in for a long night. :(

<SNIP>


Why would you be in for a long night? They don't have people there 24 hours to re-boot your server if need be?

Why would you be in for a long night? They don't have people there 24 hours to re-boot your server if need be?

They're support staff aren't usually at the co-location. When you tell them that your server is down, they will send someone down there - but if they're busy or if there isn't anyone around, then you're in for a long night. I had to wait a few hours for my box to be brought back online. That was when I was a customer.

Cheers

Originally posted by mastersites
I really don't think you can expect to have a server with hardware problems fixed within the same day that it's broken anywhere, but that's just my opinion.

Again, respect your opinion :)

But don't agree. I think when you run a business and lease dedicated servers, you should have backups of everything that's hardware related: memory, drives, motherboards, NICs, etc, etc, including network hardware as well. I mean these companies know that we resell these servers one way or the other and they know it is critical for those machines to be up and running constantly. To me, it is totally unacceptable for one of these servers to go down for more than just a few hours :(

At that price per month, Rackshack also has a lot of customers who are hosting sites for their friends... not really businesses. But yes, I agree with you that Rackshack should be more geered towards hosting companies and provide adequate tech support to get the problems fixed asap.

Regarding the manual reboot... Rackshack has people at the colocation during business hours. After 6 PM (their time), about 9 PM EST, it takes them around 2-3 hours to get a reboot done. Sometimes it can take longer... just depends on how you handle it.

The best thing is always to send in a support ticket, and then try the IRC chat to get the problem fixed. If you just go to the chat, sometimes your tech support request gets lost and you come back a couple hours later wondering why your server is still down. :(

I hope sometime later, rackshack will give free memory upgrade to old customers too. Memory are cheap these days anyway. I am sure that rackshack will do this soon.