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View Full Version : Knowledge Base


Loopback
07-14-2003, 11:30 PM
Please recommand for me a good knowledge base software that can integrate nicely with a web site. Thanks.

nickn
07-15-2003, 12:37 AM
eSupport has a knowledgebase, it works well..

https://secure.lunarpages.com/support <- example

Note we don't have a great amount of content on the knowledge base yet, however this does give you a idea of how well it'll integrate into your site, and some of the features.

Loopback
07-15-2003, 01:11 AM
I need a stand-alone knowledge base system, not a knowledge base system & ticket system & troubleshooter & everything else.

Your knowledge base is just one part of a whole system, and that's not what I need. Thanks anyway.

Eric Lim
07-15-2003, 04:45 AM
http://www.hotscripts.com/PHP/Scripts_and_Programs/FAQ_and_Knowledgebase/index.html

I used HelpWorks before and it was great. FAQEngine isn't bad too, but need some customization to make it look nicer.

bonnmac
07-15-2003, 06:25 AM
We use FAQengine. You can find it here (http://www.boesch-it.de/sw/faqengine.php)

SoftWareRevue
07-15-2003, 06:51 AM
I really like KnowledgeBuilder (http://www.activecampaign.com/kb/).

Andrew
07-15-2003, 12:49 PM
Knowldedgebulder rules. We use it as well.

Loopback
07-15-2003, 02:51 PM
KnowledgeBuilder looks very professional. Thanks for your prompt answers.

nickn
07-17-2003, 08:03 PM
Ahh...Standalone knowledgebase, I'm with everyone, if we were to do a standalone one (and may in the future, as eSupport doesn't focus on the knowledge base) I would definately prefer KnowledgeBuilder to any of the others.

(Edit: It's not "our" knowldegebase, it's eSupport, www.kayako.com)

HostingDirect
07-18-2003, 08:38 PM
I would suggest kbase from http://www.tlcwe.com/scripts/ . I have it on our site and it is great! It does multi-levels in depth which many do not handle.

DayGlo
07-18-2003, 09:29 PM
We use xoops and the wfsection module for our faq, works great.