G'day All,

All day yesterday when we tried to place an order for a Rackshack Raq4i we received the following screen...

<--- SNIP BEGINS --->
Online Orders The Online Order Pages are currently down for maintenance.

We apologize for any inconvenience this might be.

Please call our Customer Service Department at 713-333-7873.
<--- SNIP ENDS --->

The support people at Rackshack tell us that is simply because our ip is blocked. We have three distinct Class C blocks and we get the same result from all 3. I also tested via an associates dial-up ISP and got the same result.

Just out of interest, does anyone else get the same result if they try to get through to the screen for actually ordering a dedicated Raq via www.rackshack.net ?

Just curious.

Best Regards

I can get to it just fine.

Works for me!

I get to the order form fine too! Sorry. ;)

G'day All,

Thanks for that. It's weird though. I've just tried again on a different machine and another ISP with the same result as before.

I'm in Australia, but I can't imagine they block Aussies specifically.

Thanks again for your assistance.

Best Regards

I can get there fine, maybe they don't like Aussies.

i got that page a few times as well

Works for me!

I got the same problem .... but then I used my friend's account using another ISP and everything went OK!

So change ur ISP!

Also on their order form they say that it's secure form ... cuz right click does not work ..... hehhehe ... they think all are foolz!

Aloha

not sure what time you are checking it but they bring it down every day for around 6-8 hours so ya might be hitting it durring that time
think they start around 10pm or later texas time
I know in Hawaii I can not get on after about 8 or 9 pm quite anoying
when I say you do not have 24 hour support or service they say yes we do you just can not do anything to your dns durring that time
frigin morons
anyway
check the time you are trying to get in adn do it main day texas time

Hi -

Been there, done that - Twice within the last two months. Oredered two servers. First time MY computer crashed during the signujp process. The order went through, but I did not get my loggin info. A quick hookup on their chat (7:00 a.m on a Sunday) got me the necesary IP and I was into my server within ten minutes.

The second one (two days prior to your inquiry) went through without a hitch - immediate access to my server at the completion of the signup process.

Service has been excellent so far.

C'ya,

Crabby

--

Working fine