I have been interested in the reseller package at don host ( donhost.co.uk ) but reading the views on this board it has really put my off.

How can i know if the things that have been said are true? You could be from other companies trying to divert the clients to your own services.

Can anyone say that they use donhost and have not had problems?

LOL :D

Nope... fraid I can't

If it helps any I don't offer hosting to anyone other than my design clients nor am I doing my current hosts favours... I appreciate honesty and I'll be the first to comment on McHost.com or Flump.net if they tell porky pies which I honestly don't expect...

If it helps though I'd recommend you try donhost.co.uk out for the 30 day period... Ask a shed load of questions during that time and see how things work (or don't)...

All the best with whatever you decide to do.
;)

Originally posted by Desperate
Can anyone say that they use donhost and have not had problems?

We most certainly can. We have been reselling Donhost for at least 9 months.

We stayed with them after moving up to our own servers, and still compliment our own hosting plans with one of theirs.

Problems? None out of the ordinary.

They moved location at one point which caused a few hiccups. In hindsight, it was nothing.

We've had to terminate one account. Which the client fully understood when they learnt of their data transfer. They needed a dedicated server for the amount of data they were consuming.

We suffered some downtime during some freak storms over there. But then, so did alot of the UK from what we read.

All in all, you can't go wrong for the price you pay when you consider the effort Daniel and Co put into supporting you. We have some fairly prominent sites on there now. No complaints from the end users.

(We have been on Fasthosts for longer than we have been on Donhost, and we haven't had a single problem there either that wasn't caused by our own mistakes. Perhaps it's just us... :-).

Gary

I have been trying to contact them all day and their site is down


Originally posted by WebSnail.net
LOL :D

Nope... fraid I can't

If it helps any I don't offer hosting to anyone other than my design clients nor am I doing my current hosts favours... I appreciate honesty and I'll be the first to comment on McHost.com or Flump.net if they tell porky pies which I honestly don't expect...

If it helps though I'd recommend you try donhost.co.uk out for the 30 day period... Ask a shed load of questions during that time and see how things work (or don't)...

All the best with whatever you decide to do.
;)

Originally posted by Desperate
I have been trying to contact them all day and their site is down

So it is. Email support@donhost.co.uk, because email is not bouncing.

AFAIK, their own site is housed on another server. Client services are still up and running without any problems. www.aussiehosts.com itself is on there, so I'd know if it was down. :-)

Gary

Originally posted by Editor


So it is. Email support@donhost.co.uk, because email is not bouncing.

AFAIK, their own site is housed on another server. Client services are still up and running without any problems. www.aussiehosts.com itself is on there, so I'd know if it was down. :-)

Gary

How many websites do you host using the don host reseller?

This would give me a better understand of their service, i also sent an email to your website to confirm you are who you say you are. Could you send a reply please

Originally posted by Desperate
How many websites do you host using the don host reseller?

Yep, I'm me. :-)

As I said in my reply email, I'm not at liberty to disclose that. That's not anything to do with Donhost specifically, though I guess if I read over the contract there's probably a non-disclosure clause somewhere. It's just not information that I'd part with, no matter who we were teamed up with.

You'll just have to take my word for it, or try them yourself. I doubt you'll have any regrets.

Gary

I've been with donhost for the last 3mths, and not had any major problem, just one where a server had to be rebuilt (the server was back before any of my customers noticed), and they credited a days hosting without any prompting from me.

So yes people have had some bad things to say about them, some have had good things to say, all I would say is try the 30days and see for yourself.

Originally posted by sysweb
I've been with donhost for the last 3mths, and not had any major problem, just one where a server had to be rebuilt (the server was back before any of my customers noticed), and they credited a days hosting without any prompting from me.

So yes people have had some bad things to say about them, some have had good things to say, all I would say is try the 30days and see for yourself.


Dont you use power host?

No, that the DNS server for the NT based looklocalfirst.co.uk

We host some sites with DONHOST (unix) and some NT with NTWebhost, and the rest of our NT accounts are with DATAPACKET.

sysweb.co.uk currently uses DONHOST, but will be moving to DATAPACKET because we favor NT based servers.

However we will continue to use DONHOST for our customers wish to use a non NT based webserver.

Hope this clears up any 'whois' and 'trace route' lookup, questions.

:D

We are reselling with donhost at moment however we are going to close the account soon.

We have no complaints with the service or support however the management style leaves a lot to be desired, such as the recent changing of the services offered with no pre-warning and the general bluntness of email replys, If a company ever needed a PR department it would be this one

Originally posted by rikmartin
We are reselling with donhost at moment however we are going to close the account soon.

We have no complaints with the service or support however the management style leaves a lot to be desired, such as the recent changing of the services offered with no pre-warning and the general bluntness of email replys, If a company ever needed a PR department it would be this one

What recent changes mate? The last change that I know of was the introduction of a quarterly payment option, which is good for us.

I find the email replys can vary from straight to the point one liners, to extensive explanations. I assume they are busy when it's a one liner, but either way it always answers the question we asked.

Gary

Originally posted by Editor


What recent changes mate? The last change that I know of was the introduction of a quarterly payment option, which is good for us.

I find the email replys can vary from straight to the point one liners, to extensive explanations. I assume they are busy when it's a one liner, but either way it always answers the question we asked.

Gary

Things like the removal of the 0800 number, which was part of the original reseller T&C's. no more 24 hour support, now only 9-5

---------

i agree about the emails, but it usually done because there is only him doing all the stuff. but a bit of courtesy doesn't go a miss

Originally posted by rikmartin
Things like the removal of the 0800 number, which was part of the original reseller T&C's. no more 24 hour support, now only 9-5

Ahhh. Rightio. Heard about that. Didn't really bother us. I don't think there's much more they can do for us by way of support, other than keep it running. We've surely asked about all there is to know. :-)


i agree about the emails, but it usually done because there is only him doing all the stuff. but a bit of courtesy doesn't go a miss

I can't say I know the exact composition of Donhost, but on the few occasions that we have rang them we've gotten someone other than Daniel on the phone first. If he's doing it all alone good on him. I truly commend his contribution to the industry.

Gary

Originally posted by Editor


I can't say I know the exact composition of Donhost, but on the few occasions that we have rang them we've gotten someone other than Daniel on the phone first. If he's doing it all alone good on him. I truly commend his contribution to the industry.

Gary

fair enough, but if he is that busy , he should get someone to help him maintain his service, instead of responding unpredicatebly in his emails.




Has anyone else dealt with anyone other than daniel in their conversations??

A note from DONHOST

========================================

From: support@donc.donhost.co.uk (Donhost Support) | Block Address | Add to Address Book
Subject: Network Status


Dear Customer,

We are currently experiencing some network connectivity problems in
Telehouse North, Docklands. Our connection to Highwayone has been out of
service due to a problem with Highwayone's network since midday
yesterday. Our links to Advensys Networks/Gemsoft.net are however carrying all
traffic for most services.

server1.donhost.co.uk and server2.donhost.co.uk are however on an
alternative IP range which cannot be re-routed via our alternative
providers. server1.donhost.co.uk hosts our company web site and email, this
means that you will not be able to access http://www.donhost.co.uk, you can
however still access your control panel at http://cp.donhost.co.uk.
Emails sent to donhost.co.uk will not be bounced but we will not be able
to read then until normal service is restored. In the mean time we can
be contacted at support@donc.donhost.co.uk. server2.donhost.co.uk is a
Windows NT server which hosts some customers on the NT plan who will not
be able to access their sites but who's email will be fully functional.

We stress that all other services including all UNIX hosting plans,
reseller accounts, email and dedicated servers in both Doncaster and
London have been unaffected and are fully functional.

Highwayone have assured us that they are working on the problem and
hope to have normal service restored in the next few hours.

These remaining two servers on the old IP range are scheduled to be
moved to our Doncaster facility this Saturday morning after which we will
be fully immune to problems on the Highwayone network which has become
unreliable in recent months.


Kind Regards,

Donhost Support

============================

So they do try and keep you up to date as to what is happening.

Originally posted by sysweb
So they do try and keep you up to date as to what is happening.

Yep. I think this is the 4th serious problem (more than a few minutes) they have had in the 9 months or so we have been with them.

Each one has been fully explained afterwards, and only one of them have been actually attributable to Donhost themself.

Unfortunately, these things happen. But you've got to look at the value for money in unique cases like this, which the end user can only benefit from.

Gary

Originally posted by sysweb
So they do try and keep you up to date as to what is happening. Given that this was pretty much my whole issue with Donhost I really had to disagree on this one...

Notice will be given if the server goes down because it's unavoidable. Notice for changes of functionality (account creation being a case in point) or support hours have been non-existent or laughable at best.

Has anyone else dealt with anyone other than daniel in their conversations?? Aside from Daniel I did have some late contact with Adam from who I received very real help. His explanations were detailed, helpful and he actually addressed every one or at least explained why Donhost disagreed. Botton line he was VERY professional.

As a result I suspect he is the originator of the explained emails whilst abrupt, terse one line responses are attributable "elsewhere".

I guess had I had more dealings with Adam I probably wouldn't have had 90% of the issues that I left with. Once he'd picked up the reasons for my complaints he dealt with each carefully and resolved them where possible.

So many of the problems I had would have been non-issues had I been told about them in advance. That wasn't the case hence this post... but at the end of the day it was my experience so each to their own.

I have to say i agree with websnail on this point.

If you can get adam all the time then yes you probably will have a much better experience with donhost.

He was always curtious and actually seemed to have some sort of interest in what you were saying rather than the 'whatever' sort of attitude of others.

As i say the experiences seem to change with each person. all i can suggest is that you steer well clear of server 6. it had so many problems it was a joke.:bawling:

Donhost is ok, this is what I can say
better then FH