I'm new to this forum, so first a hello to all of you out there. :)
And a pat on the back to the people who set up this BBS. Nice interface!

I have a question about how to monitor bandwidth usage with Terabyte web hosting service. Since I've been ignored by Steve the past 2 weeks :angry:, I was referred to this forum to get my question answered.

I'm on Terabyte's 20GB bandwidth plan. I've been monitoring bandwidth usage through their online interface, making sure I don't go over 15GB to play it safe. From those stats, I've been averaging 10-12GB/month for the past few months.

I receive a bill from Terabyte on July 10 for 5.828GB bandwidth overage (~$30). I check my stats, and for the period of 5/3-7/10 stats, it shows I transferred 24GB. So naturally, I'm wondering how I can be charged 5.828GB bandwidth overage (25.828GB total) for the past month when the stats for the past TWO months is at 24GB. :eek:

So I e-mailed Terabyte asking them about the discrepancy between what they're claiming I used and what their online stats reporting tool is telling me. The message is forwarded to Steve. I receive no reply, so I e-mail him a week later asking if he's been able to look into the situation. I still receive no reply :confused:, so that's why I'm posting here today to figure out what's going on.

If anyone has any input on this matter, I'd like to hear it. Thanks! :D

i am in a similar situation like you...my online stats show about 500-550mb transferred a day but i emailed them and i got a much high number and i was like "wtfudged???"

i was able to cut down bandwidth by moving my forum and now i use about 300mb a day.

they said the only way to find out your bandwidth is to email them

Instead of paying that 30 dollars you can upgrade to the 25gig plan and save a few bucks. That's what I had to do.

I was on the 10 gig plan and went 11 gigs over that, and they wanted some monstrous amount from me. I simply said let me pay for an upgraded plan with more bandwidth instead of billing me for the extra bandwidth. It saved a lot.

I find it odd that Steve isn't answering your emails. Usually he is on top of things. I would call him. I noticed some of them don't answer their emails too often, but then again I always preferred to call them anyway. Toll free 24/7. Pretty helpful too.

So after all that rambling, just get the 25 gig plan, and problem solved.

deleted

Steve

Does anyone else find keeg's responses rude? This new poster ask a question I am sure many Tera-Byte people would like to know. Man Steve, you better hire a customer relations person quick.

Originally posted by UmBillyCord
Does anyone else find keeg's responses rude? This new poster ask a question I am sure many Tera-Byte people would like to know. Man Steve, you better hire a customer relations person quick.

I was a bit astonished myself.

I picked up on that before and thought it was being rude. I was told otherwise when he called and i dont believe he intended to be rude. But they shouldnt be selective over email's they answer. When they get emails like that they should have an answer in a database that they can just copy and paste and send and not worry about posts like this appearing.

Hey all,

Thanks for the replies. They came pretty quick. :)

Someone else at TeraByte was the one that forwarded my e-mail to Steve for him to look into. I just wanted an answer from anyone there.

Is it too much to ask why I'm being charged for 25.8GB of bandwidth this past month when the online report says I used 24GB for the past 2+ months?

If the online reporting tool isn't correct, how come customers weren't and still aren't informed of this when they sign up? Does Terabyte expect us to magically know that? Don't make us figure it out on our own after we've been charged for bandwidth overage.

And couldn't you have just sent an e-mail stating "We never told you this before, but don't trust the bandwidth reports from the online siteadmin. Instead, e-mail us for your true bandwidth usage." So instead, you ignore me for 2 weeks, I have a bandwidth overage charge that I don't understand, and I have to post on this forum to get a response from you.

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Steve

Why are you attacking YOUR customers on a public BB?

Originally posted by Keeg
what this customer didn't tell you is he had two accounts the second account he didn't pay for beyond its first month , he did however send an email pleading to leave the site up as he would send a check right away (he didn't send it) so when the second account was cancelled two months later, he then moved the files from it to his first account and suddenly received a large bandwidth bill

Why are you telling us everything about your client? I think that it would make ME mad if my relations with a company were made public. If I buy from a grocery store, and later say that you accidently scanned the price of the avacadoes twice, do you have the right to post a list of everything I bought from you publically, in the front of your store?

The customer is always right, even if they are technically wrong. If a customer emails you instead of your support people, then maybe their request is more urgent than most. You can choose to: a) reply with a helpful response, b) forward it to your customer service reps, or c) ignore it. The only two acceptable answers are A and B.

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Steve

i guess i ddnt have to bother responding at all[/B]
No, you didn't. But you make it seem like you're an angel for replying to this person's support request, which you should have done much earlier, in private

Just my $.02. I guess we have opposing views...I think that customers are the most important thing in the world, personally.

:o yawn

Steve,

You have me confused with someone else. I do and always have paid monthly by credit card (charged automatically) and this is the one and only account I've ever had with Terabyte.
I received the bandwidth overage bill by e-mail from Rosemarie. I sent her back a polite reply saying that given what the online site usage report told me, I was surprised to be receiving this bill. She forwarded the e-mail to you, CC:ed to me as well, with the note "I'm forwarding this to Steve so he can check it out." I waited a week, then sent you an e-mail asking whether you were able to check into the situation. And that was last week and I never got a reply from you.

Originally posted by Keeg
simple people thought my response rude. there was a reason for it and i explained it. as far as your statement goes if you bounce a check from that same grocery store they may just put up your check on the front of the till for everyone to see. i guess i ddnt have to bother responding at all, but hey im only human ill edit the post though to make it not reflect that customer

Steve

Wow. I guess if you think me and 99% of the other host who believe in customer respect and *privacy* "simple". Then I am guilty as charged.

I see another ***** coming. Steve = Chris????

Originally posted by Keeg
...perhaps people need to think before they write.

You should be the first one to follow your advice, you're giving the impression of a person at the verge of a nervous brakedovn.

My suggestion to you is to offer an apology to your customer and everyone else on this board and better do it now because wth each post you're sinking deeper.
And then take your wife or girlfriend and go on a vacation to some place where the natives still wear straw skirks. Tera-byte will still be here when you come back and the world won't stop spinning.

Good luck.

Originally posted by UmBillyCord



I see another ***** coming. Steve = Chris????

Now that's a bit harsh.

brav0 you make a very good point and I do apologize for my posts. they were completely uncalled for and not needed. I actually spent all night awake thinking about this thread, in the past I have never defended my actions on any board, I have allowed my customers to do it for me. I have no idea why this post irked me in such a way to make me do as I had done, but unfortunately it has been done. that being said my blood pressure is just fine and the grass skirts will have to wait a bit because I have a lot of cool stuff I'm doing now and I cant take the time off :)

I have e-mailed Steve 3 times, once last night and twice this morning. I recieved a reply very quickly, at 1:27AM EST in the morning! Needless to say, I was pretty surprised. I got another reply from a second e-mail at about 2:00 EST this afternoon. Now thats support ;)

Steve, do you ever sleep?? ;) j/k, and thanks :)

-Shawn

Well, with all the drama that's unfolded in this thread, I just want some resolve to this issue.

Steve, I sent you a private message on this board. Please read it and send me a reply.

sorry i didnt recieve that one.

Steve

Steve, I'll e-mail you the private message instead.

I edited my posts to remove any comments I now feel is unnecessary.

It really is a matter of principle, not money. I'm content with any charges as long as the host is straightforward with me about it.

Just a few moments ago I found out from TB support that you can find out your actual bandwidth usage by visiting:

https://ssl.tera-byte.com/bandwidth/

thats great BUT why they dont mention it prominently in the welcome email at the time of sign up ?
also Keeg why not please a functional forum at tera0byte itself , pleesesse

Originally posted by neha
thats great BUT why they dont mention it prominently in the welcome email at the time of sign up ?
also Keeg why not please a functional forum at tera0byte itself , pleesesse

It wasn't mentioned because it was JUST COMPLETED :)

Well, I've about given up on Steve ever replying to my e-mail.

In light of this situation (among with possibly other posts), it seems TeraByte has gotten their act together with a disclaimer on the web-based stats report and a system to report true bandwidth, which should be announced to all TeraByte customers soon enough.

So hopefully all TeraByte customers will benefit from this issue being brought up in the forum.

I highly doubt that the bandwidth check was available just because of posts found on this board. I am surprised it took them this long to do such a thing. It was just absurd that one could not check their actual bandwidth.

Then I'll take it as just coincidence that in the almost 1 year I've been with TeraByte, a system for checking true bandwidth is established a day or two after my post.

Trust me... your not the first to ask for this... I have been asking about my bandwidth usage for quite some time now. I'm sure they have plenty of people besides us that actually asked for this.

actually it was rarely requested and anyone that did ask was told what their actual usage was.

Steve
'

I guess I was wrong with my assumption.... But I can attest to the fact that they usually answered me. Also to avoid confustion by "many" I meant like 5-6 times throughout the 9-11 months that I have been with them.

I know there is a sytem on the main page of tera-byte to get the stats.
But it would be great to see the true usage at the siteadmin, too.
It wouldn't be that much work to implement. especially when there is a move (away from raq) going on anyway.

on the other hand i asked tera-byte customer service to limit my bandwith usage according to my plan with them. cause i am not willed to pay for more usage...

i would appreciate a system where i get an email if the transfer recieves certain levels of usage. (e.g. every 5GB increment)

AND there are problems with hacking or virus...
it shows that win-nt files have been tried to recieve (bad requests)
and they did increase my bandwith a lot:-(
Security and Safty against attacks should be implemented as soon as possible in my opinion. Can't understand why a big host like tera-byte cares that less about security:-)))
i guess there has to be a attack to the "virtual twin towers" before the hosts act!!
isn't the actual virus enought to act!!! i can't believe it!!!
private people here are getting more and more concerned and got protection at home...

(sorry if my statements sounds too hard. i don't wanna offend someone. but i hate to have to watch my usage getting higher and higher...without being able to stop that!!)

This same post was also posted in another thread related to the same topic:


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This CERTAINLY IS NOT CORRECT!!

Something is messed up with Tera-Byte's bandwidth program, and personally, I am getting REALLY tired of it.

There is NO possible way that my Bandwidth can jump 3.8 GB over ONE NIGHT, but it managed to do so last night. This is especially concerning because only 280 pageviews were recorded overnight.

I checked my Bandwidth last night, and it was about 800MB for the month. This was using their "new realtime bandwidth" application.

This afternoon, i checked it again, and it was at 4.362 GB.

This is not an isolated incident. If you read above, the same thing happened to me last month around the same time. I am not the first person to complain about this eather, as you can look through this post and around these forums and you will find many other having the same problem with tera-byte.

I am seriously considering moving, as this simply is not right. There is no way that the bandwidth usage could go up almost 4 GB when my logs only read that 280 PAGEVIEWS have occured since then. 280 PAGEVIEWS!

This is the math I use:

The largest page with images is about 150KB. The average page is about 70KB with images. Lets just use 200KB for representation.

I am going to use a few rounded numbers to make calculations somewhat easier.

200KB Per Page x 300 Pageviews = 60000KB

60000KB = 58.59 MB

By this rate, every page has to be 15.95MB! I certainly don't think so!

I am very tired of this occuring, and I am beginning to get very concerned. Its hard to believe that this has happened twoo month's in a row around the same time of the month, and the bandwidth usage jumped a few gigs. Last month when I contacted their support, they said it was related to the Code Red virus, but the number of requests to use 3-4 gigs of bandwidth would have brought the server to a crawl.

Every month the bandwidth jumps more and more, last month is jumped 3 gigs at one time, this month is was almost 4. What is to say next month it wont jump to 7-8 gigs? The traffic has been the same on the site for about 3 months, and all of a sudden, bandwidth usage just skyrocketed for no reason.

Welp, I am done my rant here. If anyone has anything they would like to add, or any questions or comments, please feel free to reply.

Regards,
Shawn