Hi

Remember its supposed to be holiday today
Today i got a call from a tech at theplanet.com He said that one of our server was not responding.
Huh . We had installed a firewall software about hour and a half prior to his call thats why their monitors did not get to ping the system.

I told the same to the tech. He asked if we wanted monitorind disabled , else he could give me their ip space to add to safe list on my firewall so that monitoring could be done.

In next 15-20 minutes i recieved their ip space to put in my firewall allow hosts . After making minor modification to firewall the monitoring solution was back online.

Good gesture on their part to call me up. I am from Bombay (India) . I have experience with about 7 dedicated server companies so far . First time anyone has called me up with support intention and not to sell me anything.

Now only if they could do more to get their Ip blocks out of spews.

For people like me buying servers is a long term affair. If relationship with provider works well we keep the server atleast for 12-15 months.

Though my experience with theplanet is only for a couple of months or so , i have a feelgood factor doing business with them.

Regards,

Interesting ... I was just talking to someone who also told me that there was once a problem with a server and The Planet CALLED them.

Support like that should be commended.

We have a couple of servers there & we have nothing but appreciation for them . Reboots are fast, network is rock solid & everything about them is simply great. :)

Well there are two sides to every coin and ours is the flip side it seems. We have decided to get rid of our server with them. Support has been friendly albeit incompetent.

The box had issues from day one, they couldn't find out the problem so the installed a script that 'cured' the symptom and stopped the errors but never fixed it. The NS has been a laundry list of errors and their response, 'If it resolves don't worry about errors'. The last straw was the last ticket. They worked on it for several hours and finally said they didn't know what it was but it was now a billable issue and contact your rep to arrange to pay for the service. Well this box is new and hasn't pushed .5 a gig yet unless you count the error traffic.

I wish you luck, but all is not Utopia at the planet as most posts here would leave you to believe. We believed and were taught our lesson.

Originally posted by legend1
Well there are two sides to every coin and ours is the flip side it seems. We have decided to get rid of our server with them. Support has been friendly albeit incompetent.

The box had issues from day one, they couldn't find out the problem so the installed a script that 'cured' the symptom and stopped the errors but never fixed it. The NS has been a laundry list of errors and their response, 'If it resolves don't worry about errors'. The last straw was the last ticket. They worked on it for several hours and finally said they didn't know what it was but it was now a billable issue and contact your rep to arrange to pay for the service. Well this box is new and hasn't pushed .5 a gig yet unless you count the error traffic.

I wish you luck, but all is not Utopia at the planet as most posts here would leave you to believe. We believed and were taught our lesson.

I am sorry to hear about your problem with the service/server. If you have yet to change providers please contact me directly and let me see if I can assist you in a solution.

If you have already changed providers and have the time to email me about your problem and who you are I would like to look into this. We can only improve our performance/support from the input of customers like you.

Thank You for the post and giving our service a try.

Support has been friendly albeit incompetent.

Funny ... the guy I was talking to said the same thing ... ehhh well .. at least they try ... thats better than I can say for some hosts...

like MCHost ...

I can confirm that many of the phone techs don't have a flipping clue. I've now got a small list of the competent ones that I simply ask for when calling as I don't trust any others touching our machines for anything.

And, if I'm not mistaken, the Spews issue with at least one IP block will be heading into it's 4th or 5th week without resolution. We changed server IPs.

All that aside, we haven't had many problems and the network is rock solid.

Let me update my Phone Numbers so that they can also call me.

Anyhow I am VERY VERY happy with there service

I've now got a small list of the competent ones

they are nice.

If you have already changed providers and have the time to email me about your problem and who you are I would like to look into this. We can only improve our performance/support from the input of customers like you.

Well Jeff, you are my account rep so no doubt we will be talking. I have already lifted the NS to put them back on my other box. Since I am stuck paying for this for the month I will get everything moved before I call and cancel. Don't want the box shut down b4 things settle.