Hello all. Brian here.

This is just a warning for any of you looking to find a merchant account and are considering E-onlinedata.com.

I signed up with them, as the pricing was even better than I get a an agent for some banks. I was to pay:

GatewayFee $ 0.00
Statement Fee $ 10.00

I received an email form Authorize.net saying:

"Dear Authorize.Net Merchant,

This is an automatic confirmation of your monthly service invoice with us.
Thank you for maintaining your Authorize.Net account with us. We have
charged your CHECKING ACCOUNT VIA ACH for transaction services for last
month as well as the Gateway Fee for next month.

The total amount invoiced and charged on the date of this E-Mail is:
12.55"

I was a little confused about this, and figured that this must be the statement fee. But, since I never like to assume, I thought I would email to find out. Better safe than sorry.

"Can you please tell me if this is the statement fee? It says it is the
fee for my merchant gateway. According to the info I was given by you,
I do not pay a gateway fee."

Their reply:

"This is the gateway fee billed to you by Authorize.net who is your
payment gateway."

Completely ignored the fact I was not to be charged a gateway fee.

Of course I email them again, and no response.

I finally emailed 2 days ago telling them again that since they have charged me a fee that I was not supposed to have, and ignored my emails, that I need ot have it refunded, as well as cancel my account.

My email was ignored, and no response. Finally, after emailing a rather nasty note, I was given an 8000# to call with a voice mail only. No one returned the call, and no one is there to answer. It is only a voice mail.

So you do not have to go through this, I suggest going through a reliable company.

Brian Wilcox
TheWebPros.com

.

We use e-online data and here's what they charge:

Per transction fees:
- x% of the transaction amount
- $0.25 per transaction
There is a minimum of $25/month charged for the above fees.

Monthly fees:
- $10 statement fee

Annual fee:
- $0

Authorize.net fees charged directly by Authorize.net to the merchant
- $0.05 per transaction
- $10 monthly gateway fee

e-onlinedata, as a processor, does not charge a gateway fee in addition to what Authorize.net charges. Some processors do charge such a fee, take EMS for example (stay away from them). So, the claim "Gateway fee: $0" is technically correct although it could be potentially confusing when you see the Auth.net charges.

We tried 3 different processors before ending up with e-onlinedata back in Feb-2003. Until now we have been very happy with their service. It works great, money reaches our account 2 business days after we run the charge, and their billing is very compliant to the agreement we signed with them. If you have questions regarding operational issues, email contact may not be the best way to deal with them. However, their toll-free number works very well and response is fast.

I don't think you'll find much better out there. IMO a stable service is worth more than trying to save $10.

That is not the point. When you sign an agreement with them, and they put on the agreement that there is no gateway fee, than you are not supposed to have a gateway fee. It is pretty clearcut.

As stated, I am an agent for a few different banks, and the reason I signed up with them was because their pricing was lower than what I could get. but any company that will hide fees, and then ignore your when you point it out, is a company that anyone should stay away from.

I too am using eonlinedata, and to this day have had no problems with them. Resonable prices. Cant say anything about their customer service, just because I have not had to deal with them.

bfriended,

E-OnlineData doesn't charge gateway fees for their service. However, Authorize.net (a completely seperate company) does.

I got my first merchant account (with e-onlinedata.com) a few months ago and knew beforehand that Authorize.net would charge me seperately.

They are two completely different entities. You should feel lucky though, if you went with Authorize.net directly it would be $300 upfront and $30+ a month. I don't understand how $10 a month is going to collapse your company.

OK, the point is, I was told there were NO gateway fees. Not that there would be a fee charged seperately.

Also, I signed an agreement with their company. This means they have to disclose all fees. They didn't. I have a few otehr merchant accounts, and do not pay a gateway fee directly to Authorize.net. What this means is they are lying to you, as well as they lied to me.

I also had these fee's from e-online data, they are above and beyond what I was quoted when signing up with Modern Authorize.

Get this, after cancelling the service they kept billing me for 3 months. I called them probably every other day complaining, I have yet to this day got any of my money back.

Stay away from them!!!

Greetings:

We have been using e-onlinedata.com for several months for the Authorize.net gateway.

They have been curteous and helpful.

They charged what they advertised, and we would willingly recommend their company to anyone looking for a reptuable firm to connect with Authorize.net.

Thank you.

We are also using them and they changed their %s on us without warning... I have left some voice mails and emails and still no reponse.... Thanks for bringing this issue back into my head...

We've been using E-Online Data for about 7 months now and never had a single problem. Of course we get charged by Authorize.Net who the gateway. But what is $12-$30 dollars a month compared to the headache and troubles you have to go through with 2Checkout/Paysystems? Our money is deposited right into our account 1 day later, no questions asked. Can't beat that!

We would recommend E-online Data to everyone. Their very polite and respectful and are always willing to lend a hand anytime.

Originally posted by VeroHost
But what is $12-$30 dollars a month compared to the headache and troubles you have to go through with 2Checkout/Paysystems?
Ain't that the truth, I'd much rather pay a little bit more each month knowing that I'll actually get my money consistently each time, not having to worry about what problem or excuse one of the 3rd party processes is going to come up with this month :(

I'm not with E-online Data, I'm with Total Merchant Services, which I haven't had a problems with at all...

Best of luck,

David

The issue is not paying less than 2checkout, or one of the other third party processors.

I have 2 other merchant accounts, adn mighth ave switched them down the road.

The issue is that they sent me an agreement that specifically said there were no gateway fees. I signed this ageement, activated my account, and was using them. I was then charged a gateway fee that I was not to be charged.

When I sent them the copy of the agreement again saying "Why am I paying this?" the issue was ignored. When I emailed again rather annoyed at this point, they ignored that I was not to have to pay, and pretended all was normal.

This is not a company that anyone should do business with. Honesyty, especially when dealing with your companies money, is not something you should have to overlook.

Do you mind posting this "agreement" that you are referring to that states "No Gateway Fees". Thank You

I cannot post the entire agreement, as it does contain my personal info, such as SS#, banking info, etc. Here is a copy of the schedule of fees.

The image would not load as it is too big, I added it to my site page:

http://thewebpros.com/fees.bmp

Which reseller of e-onlinedata did you sign up through?

I think you're trying to exploit a typo on that specific form. At no point would they have told you there's no gateway fee, they're not going to lose money providing you an account. My form says "ANET" as opposed to a $0 fee (probably meaning authorize.net would bill me directly for the gateway).

Do you have anything else that says you'd be paying $0 as your gateway fee? Do you have a website where you signed up that gives you that rate?

That page that he posted is the terms and service agreement, Since he is using edata and auth.net I will assume that he is using modernauthorize.com . I do believe you are reading that form wrong, I just looked at mine and it is the same, but I had never assumed through any of the material I read that my gateway would be free.

After cancelling our account, they charges us 6 months straight at $54.95/month. (Our account was cancelled the same day of it's order, because their agreement had false information.)

As suggested by our bank manager, we closed our bank account the to stop the charges, and get new routing numbers. They have multiple merchant names that they used to charge their fees
if their charges were blocked.

Not a very good business practice, plus they charged us $99 after 3 months as their "setup fee".

We don't have a single problem with them and never have recieved a $54.95 bill.

amusive.com and Host-Tec,

I think your forgot the part I have written about me being an agent for a few differnt banks and processors. As well as haveing other merchant accounts still active. I am not some idiot off the street just venturing into the merchant account world.

Authorize.net set up different arrangements with different processors and resellers. One person could have a cost of $5.00 and another could have a cost of $25.00 for the gateway fee. You can also have the client pay this, or the reseller could pay this.

Either way, by law, you have to be informed of all costs for the account, which was not done by e-onlinedata.com.

If you look at different processors sites, you will see that they show what the gateway fee will be, not lie about it as e-onlinedata.com has.

When the agreement says the fee is $0.00, that is what it should be.

You are also wrong to assume the processor would lose money by not charging a gateway fee. There are companies out there that don't charge them. The reason for this is that the processing fees are much greater than their cost of a gateway fee, so thay are still coming out ahead.

To give you an example of this using the e-onlinedata.com. They have a $25.00 minimum processing fee. So even if I charge nothing (my processing fees are way above their minimum) than they make $25.00. $15.00 more than they are being charged by Authorize.net, guaranteeing they are in profit each month.

Is there a reason you won't answer my questions then?

What reseller if any were you going through? Did it say anywhere else the price would be $0? I do think you're just trying to complain because of a typo on the form, this would clear things up if you'd answer my questions as opposed to ignoring them.

amusive,

My issue is with e-onlinedata.com. This has nothing to do with the reseller at all, which is why I ignored your question.

The information was given by e-onlinedata.com, not the reseller.

It is not a typo on the form. You can verify this with e-onlinedata.com yourself. It is a purposful negligence by them, thinking that people just won't complain.

Do you work for them or something? I find it amusing that you keep referring to a "typo on the form". Even if it were a mistake, which it isn't, they are still legally responsible for honoring it.

I am sure you realize that.

Obviously you're just trying to exploit one mention. You don't want to mention the reseller because, obviously, their site would clearly display the $10 or whatever fee that you're trying to bash them for charging you.

e-onlinedata on their site lists $15/month. EVERY reseller of them I've ever seen post clearly a $10/month charge.

You're trying to bash a company for a small mistake, one that you should have clearly seen was a mistake. That is not what this board is for.

Amusive,

That is not true. I am not quite sure where you are coming from. I posted the agreement form that I signed. It clearly states no gateway fee. This is not a mistake.

As far as you idiotic statements, you right. That is not what this board is for. I have posted information to back up what I have stated. Also, others have posted their experience. Yet you seem to be focusing on me.

A reseller is not the company. They are people like you and me trying to earn money on reselling a service. They are given that information from the company they are reselling for. I have no issue with that.

The fact is I was supplied a legal agreement from e-onlinedata.com. This was not from a reseller. The agreement states I am not to have a gateway fee. That is pretty clear. The agreement does not say that there is a $10 gateway fee to be charged by someone else. It does not say anything except $0.00.

I am not here to bash the company as you say. I am here to warn others that a company that will lie about fees is not one that you should associate with, I posted my story and proof to back up what I have said.

It is up to you to make a decision about who you do business with. I am just sharing my story with people and giving my opinion.

As you have 740 posts on this board, I am sure you are familiar with the scams that are out there, and how many people have used different payment services to collect money, and many have been ripped off. Would you rather that people did not hear about these? Granted, my $10 is not much compared to a lot of people that have been ripped off here, but is was ripped off.

Good luck to you. I hope you are not affiliated with them, and that is why you are fighting so hard to protect them.

___________________________

Amusive,

after posting the above message, I did a search on posts that you have made. I did find where you were pimping modernauthorize:


07-02-2003 02:53 PM
Get a real merchant account... ModernAuthorize has pretty good rates.

Apparently because you were turned down with Echo:

05-28-2003 07:35 PM
Alas, I just signed up a few days back with a different reseller with a 2.59% discount. Any way to get a lower rate or to switch from anyone's experience?

06-18-2003 07:30 PM
I really disliked Echo sales. They took FOREVER and ask asanine questions... then rejected me because they don't allow webhosts to process charges through them.

I wonder why it is OK for you to say something negative about a company based on your experience, but it is not OK for me? It seems to me that your quote about the fact that webhosts are not allowed to use Echo is a little false. I pulled up a search under the keyword "host" under the member directory on their site. Seems to be quite a few web hosts using their service.

So, while I do understand you sticking up for the company that did allow you to have a merchant account, at least I am telling the truth about why I closed my account with them.

No sense in you bashing my comments, and wanting to try to embarrass a reseller, when the issue is not with that person.

In the future, if you would like to discuss this or other things I have learned about you, feel free to contact me via another avenue than this thread.

I look forward to that.

You are allowed to post negative statements if they are true. You are not putting out the entire story: that you signed up KNOWING there was a $10 fee, they sent you a contract stating $0.00 by accident, and are trying to weasel out of paying $10 a month by complaining here.

The reason for asking about the reseller is because if you say who it is, we can visit their site and it will plainly say there is a $10/month gateway fee. You aren't afraid of 'embarassing a reseller', you're afraid we'll find out you are a lying weasel.

As for the agreement you signed, that was for your MERCHANT account. I know because I have the exact same agreement with me. In no part does it say they'll supply a gateway. But you'd probably be pissed off if they didn't supply that, and you wouldn't care about what the contract says then -- but what you agreed upon.

You're being incredibly unreasonable and trying to get something you knew you'd be charged $10 for free. If I were them I'd just cancel your account and be done with you -- customers like you are not worth the effort.

If what you were saying about the agreement is true, why is there a spot on the agreement showing $0.00 for the gateway? And it is on your agreement, as well as everyones.

And this is the last reply to you. You want to be an idiot, do it via PM instead of in a public forum.

e-onlinedata very much appreciates the opportunity to clarify this issue once and for all. Here are the facts:

e-onlinedata is a merchant account provider = providing VISA, MasterCard, Discover, and American Express processing.

Authorize.Net is a Payment Gateway = an online credit card terminal system consisting of the Virtual Terminal and APIs to integrate shopping carts and billing solutions.

These are two different and distinct services, both of which merchants must have to successfully authorize and settle credit cards.

When a company signs up for an e-onlinedata merchant account and an Authorize.Net Payment Gateway, the business owner will agree to two separate agreements and agree to be billed by two separate companies. That is why the e-onlinedata agreement shows no gateway fees – it only reflects fees which WE BILL the merchant. Because we DO NOT BILL the Authorize.Net Payment Gateway fees, we list either $0.00 or ANET in the gateway fee area on our Schedule of Fees. When merchants log into their Authorize.Net account for the first time, they agree to the Authorize.Net Terms and Conditions as well as the Authorize.Net FEES which we advertise through our Value Added Resellers.

We ALWAYS show both the merchant account fees AND the Authorize.Net Payment Gateway fees when our combined services are marketed by our Value Added Resellers like ModernAuthorize. In fact, we have over 500 resellers and I guarantee that every one of our VARs clearly posts both the Authorize.Net Payment Gateway fees and our merchant account pricing BEFORE our merchants sign up.

We apologize for the confusion, and hope this helps.

Regards,

Sloane Bouchever
e-onlinedata, Inc.

Does your agreement state that the person will be billed by another company for gateway fees? Or does it simply say $0.00 for gateway fees.

I would answer truthfully as I have a few examples.

All this could be settled by fixing the agreemt to read the truth, and not mislead.

Brian,

Please tell us where you signed up for our services. If the $10 Authorize.Net Gateway fee WAS NOT CLEARLY POSTED in addition to our merchant account fees, I would very much like to know about it so we can fix it immediately.

Assuming you knew in advance that the Authorize.Net Gateway fee was $10, and you accepted the Authorize.Net Terms and Conditions stating that you agreed to be billed $10 per month by Authorize.Net, then it would not be responsible for us to indicate that WE WOULD BILL you the $10 also.

We state in our Schedule of Fee that we are going to bill you $0.00 for the gateway, since the fact is that Authorize.Net is the company billing you directly. We would not want any merchant to agree to be billed $10 by us AND by Authorize.Net, because this would not be accurate.

The issue here is if you were aware of the $10 Authorize.Net Payment Gateway fee WHEN YOU SIGNED UP; this is why it is important that you let us know which Value Added Reseller you signed up with, so we can make sure the fees are clearly stated.

e-onlinedata truly values both our merchants and our VAR partners, and is sincerely concerned to make our program the best it can be! Thank you for your cooperation.

Respectfully,

Sloane Bouchever
e-onlinedata, Inc.

Now that Sloane mentions it, the initial time you log on to authorize.net it does make it extremely clear what you are being charged by them. Both payments are billed seperately (authorize.net as "payment gateway" and e-onlinedata for providing the merchant account).

Sloane's the man. If you ever have a problem or even a question, give him a call and he'll be more then happy to help you.

Brian,

We looked up your account and you signed up through our wonderful partner http://www.modernauthorize.com.

It clearly states:

Authorize.Net Payment Gateway:

NO SETUP FEES (normally $99)
$10 monthly gateway fee
5 cents per transaction

Credit Card processing with Instant Activation from e-onlinedata:

NO SETUP FEES (normally $99 per year)
2.15% for Visa and MasterCard
(American Express* and Discover Card** are Optional)
25 cents per transaction
$10 monthly statement fee

Please let us know if you have any other issues. Thanks,

Sloane Bouchever
e-onlinedata, Inc.

So. I was right ;)

The point is the agreement states $0.00. It does not state you will be charged by another company.

You're ignoring the fact that the agreement says nothing about providing a gateway. So if you want to live up to the agreement word-for-word, I'm sure authorize.net can cancel your account, and you'll have a nice, albiet useless, merchant account for only $10 a month.

Just happened across this post as I was browsing the boards.

Bfriended, I can understand your confusion. Coming from a 1-stop solution like a PayPal, 2CheckOut, etc, one doesn't always fully recognize that a true maerchant account has a few different pieces to it, all inter-related, but distinctly different services. I can understand how you would have missed the fact that Authorize.net would be providing you with essential services for a fee, in addition to e-onlinedata.

For what it's worth, I have had many dealings with Sloane, and have had the opportunity to work with him to hammer out some thorny issues with him over the last several months. He and the folks at e-onlinedata have gone what I feel is the extra mile in working me, and I'd have no problem whatsoever in recommending these folks to anyone.


Good Luck, and I hope this helps!

Buffalo, have you actually looked at ModernAuthorize's site?

I have yet to see a site as incredibly clear or upfront with the fees involved.

He KNEW the fees where there, too, he's not even debating that. It's why he wouldn't post which reseller he signed up with, too. He's just trying to get out of it because e-onlinedata uses two sepearate agreements (one for the merchant account, one for the gateway) and he's simply choosing to ignore the fact that he agreed to these fees when he signed up.

Yes, ModernAuthorize is where mine is through as well. I'm just guessing that he may have mis-understood something the first time through it... :)

To all of you defenders of E-Onlinedata.com.

Not only fo they mislead people with their agreements, but they are now illegally taking funds out of my account:

Type: ACH Debit
Transaction Description: QCBANCARD ;DES=DAILY DISC;ID=544068086955437 EFF DATE: 030701;INDN:THEWEBPROS.COM
Date: 07/01/2003
Reference Number: 00090253181
Amount: $3.34

Type: ACH Debit
Transaction Description: QCBANCARD ;DES=JUNEOMFEES;ID=544068086955437 EFF DATE: 030702;INDN:THEWEBPROS.COM
Date: 07/02/2003
Reference Number: 00090253182
Amount: $31.66

Type: ACH Debit
Transaction Description: QCBANCARD ;DES=DAILY DISC;ID=544068086955437 EFF DATE: 030707;INDN:THEWEBPROS.COM
Date: 07/07/2003
Reference Number: 00090253188
Amount: $1.00

There are also 4 more $22.00 charges that have not processed that they are attempting to take out today also. As well, none of the transactions that were processed through my merchant account in the short time I had it, were deposited to my account. Keep defending this company. I can tell they are a high class operation.

I will post the out come of the criminal and cival complaints that were filed today when verdits are reached.

Did you bother *asking* what those charges are?

It appears the one is for your june fees, which, based on your date of complaint, are due.

As for the others, they appear to be daily fees.

Good luck on your "criminal and cival" complaints... I'm sure you actually filed them, too, and that it's not just another one of your lies.

Amusive,

What have I lied about?

Read the thread. You come off quite clearly as someone trying to scam a company out of money by lying and very obviously not telling the complete truth.

BFriended,

Why don't you just cancel your account and move on? Call your bank and tell them to disallow anymore withdrawels.

We never had a single problem and looking at your "statements", those are transaction fees and the one for $31 .66 is your June Payment .

They NEVER Mislead me. They told me that it will be $10 dollars a month for Authorize.Net and $25 a month for ModernAuthorize.com.

Every month I get billed as they say they would.

I like you've misunderstood what they were offering and instead of admitting to it, you want to continue to degrade them with false accusations.

A PM from you know who:

Amusive,

"Read the thread. You come off quite clearly as someone trying to scam a company out of money by lying and very obviously not telling the complete truth."

I don't see where you can posibly come to the conclusion.

I am an agent for different banks. I have currently 136 companies processing under my portfolio's with other companies. I know what I am talking baout, and what is suppposed to be charged, and what isn't. I have explained that in the thread, and if you bothered to read it, instead of being single minded in your replies, you would realize that.

By stating on the agreement that there is no monthly gateway fee, they have engaged in misleading business practices, which is the reason for the cival suit. I am sorry you do not believe in the fact that I have actually filed, but I have. As stated, I will keep you, as well as the rest of the thread, informed of the out come. There are other issues included in the suit, but that is the main reason I filed, just to prove a point.

Also, even though you say that the charges were the June fees, you ignore these facts:

1) My account was never activated, and therefor I should not have been charged any fees.

2) Any legal contract or agreement, has a 3 day recision. I canceled well within this time frame.

3) These fees were all charged way after the account was confirmed as canceled.

This is the basis of the fraud criminal charges. Also reccommended being filed by my attorney.

So, once again, let me remind you that I know what I am talking about. Maybe you should learn what you are talking about before you attack someone.


My personal favorite is #2.

Although e-onlinedata might have a problem in the fact that I'm starting to suspect that this person is not old enough to enter a legally binding contract.

I can tell you that we deal with e-onlinedata and Sloane on a daily basis. We are a master VAR with them and all of our resellers get their merchant accounts through us with them and I have never once had a complaint.

I think they are doing a great job. Keep up the good work Sloane.:D

My expeirence with e-onlinedata is now headed to the courts.

We logged over $11,000 in sales our first month, of which e-onlinedata has released less than half. They refuse to return phone calls or reply to emails, and we still have seen less than $5,000 of the $11,000.

I am filing both criminal and civil suits next week.

Please let me know if you have resolved these issues with your current processor yet.

If not, I might be able to get you a contact person at iPayment who may be able to assist you as they own ODC who EOD reps for.

Or, alternately, I know a bankcard lawyer who may be able to assist you but hopefully it will not come to that at all. Either way, I hope your situation is resolved very quickly in the near future!

e-onlinedata sucks. I can't believe so many people use them. We used to be (I guess we still are) resellers of theirs. But they never paid us.

We knew one of our customers charged a tremendous amount of money one month, so we asked what's up when we didn't get paid again... They finally sent us a check only for that one customer! 3 months later, I knew that same customer made a tremendous amount of charges. but I had to ask them again. Again, we had to bug them about at least that one customer and again they only paid us for that one customer.

We finally gave up on them, they're ridiculous to deal with. We're reselling another merchant account provider now. Anybody know of any good reseller programs? that actually pay?

You may want to do a forum search for Reseller merchant account programs for information on various options along those lines.

Try and find one that provides you with real-time account status reports and online residual postings. That way you can track each account and everything is right there for you to see as opposed to having to "chase down" information.

Last but not least, I'd suggest seeing if you can be an agent for a registered ISO/MSP as opposed to being an affiliate of an agent... likely, the profits will be higher and so there will be more there to split in the first place.

In addition, an ISO/MSP will typically have a lot more direct control over accounts on everything from the setup to the support and risk management side which is another big benefit to anyone who sells through them.

Best of luck in your search!

Thanks cdgcommerce, any good iso/msp's to be an agent of? Is cdgcommerce an iso/msp?

Originally posted by smueller
Thanks cdgcommerce, any good iso/msp's to be an agent of? Is cdgcommerce an iso/msp?

Please direct any questions you may want to ask cdgcommerce via e-mail or PM. He's not allowed to answer you. Thanks! :)

how long does it take to get your money in to bank acct using e-onlinedata ?

Originally posted by grace5
how long does it take to get your money in to bank acct using e-onlinedata ?

Well it depends....

We have had $10 charges take a week..

and a $1000.00 charge take 2 days...


Either the case, dont use them for the sake of your health.

~ 3 days for me, typically.

I've been with e-onlinedata since October of 2003. My experience with them has been great.
When calling them, their customer service is always helpful.

Sloane has been a great person to deal with. I have spoken with him on several occassions about my account. I haven't had any problems with eonlinedata whatsoever.

We've had zero chargebacks since we started, and the chargebacks work nicer with e-onlinedata/authorize.net , than they do with paysystems or another 3rd party merchant. That is because, we almost had one chargeback, where we got a letter from the Quad-City Bank stating that a credit-card holder did not know what our company's transaction was on their statement. The Quad-City Bank, notified us by mail telling us their information. We refunded the person, and avoided a chargeback. I'm almost certain if we were on paysystems, that would have definitely been a chargeback, and we wouldn't have even been able to respond. I spoke with Sloane, he helped me out with all of this and very understanding and helpful.

I think a little more in fees is worth it for the personal service you get compared to paysystems or other 3rd party systems. I haven't noticed any odd fees or extra fees, but I haven't looked too seriously into the gateway fees on our account.

Our payments always come in 2-3 days after a transaction is placed.

We have also had a paysystems account for a little over a year now. There have been 5 chargebacks since then. With Paysystems, you can't even really defend yourself on the chargebacks. They simply take out the amount from your next deposit. I've tried fighting 3 of those chargebacks, all unsuccessful.

I wish the best of luck to Sloane and e-onlinedata.
And I hope bfriended gets all his issues with them resolved.

Sam J.

Hello samj:

We had e-onlinedata for 3years... They were great. ... Not any more.

Originally posted by Kyle_tx
I also had these fee's from e-online data, they are above and beyond what I was quoted when signing up with Modern Authorize.

Get this, after cancelling the service they kept billing me for 3 months. I called them probably every other day complaining, I have yet to this day got any of my money back.

Stay away from them!!!


I know that this thread has been around for a long while but I did a search for e-onlinedata and this is one of the threads that came up.

Anyways, Kyletx I'm in the same hole you where in and I have yet to get any answers on why my account wasn't closed! I closed the account back in January of this year but I keep getting billing via my bank account from ChaseBank (e-online is an agent of ChaseBank) for $30.00. I've been on the phone this morning and I guess I haven't spoken to the real customer service rep because I keep getting transfered.

ARG.

Try to talk directly with Sloane, or email him directly. He seems to get things straightened out quickly, at least he did for me.

Thanks amusive.com,

I still haven't heard anything new. Very frustrating...

I've used EOD for almost a year now, and never once had any specific problems with them aside from the fact that they didn't inform authorize of routing changes when they said that they would (which is neither here nor there).

EOD is out to make money, not to GIVE you their services for free. Most likely what you've seen or experienced has been a misunderstanding NOT on their end but on yours, which led to individuals being upset and posting somewhere that they should never be in the first place, when they're upset.

Think about this for a second:
Everywhere you go, you will receive authorization charges, through ANY provider that uses authorize.net. It's a fact. Authorize.net doesn't hand out free accounts to anyone, nor do they give service for free.

Authorize has a gateway charge, as does EOD. Any time you deal with either, you get a gateway charge. It's kind of like walking up to paypal and demanding a business account with no charges. Aint gonna happen.

Originally posted by wolfstream
I've used EOD for almost a year now, and never once had any specific problems with them aside from the fact that they didn't inform authorize of routing changes when they said that they would (which is neither here nor there).

EOD is out to make money, not to GIVE you their services for free. Most likely what you've seen or experienced has been a misunderstanding NOT on their end but on yours, which led to individuals being upset and posting somewhere that they should never be in the first place, when they're upset.

Think about this for a second:
Everywhere you go, you will receive authorization charges, through ANY provider that uses authorize.net. It's a fact. Authorize.net doesn't hand out free accounts to anyone, nor do they give service for free.

Authorize has a gateway charge, as does EOD. Any time you deal with either, you get a gateway charge. It's kind of like walking up to paypal and demanding a business account with no charges. Aint gonna happen.

(?)

wolfstream,

I'm not asked for anything for free, in fact I was with EOD for nearly a year before I decided to change to a new merchant provider. I was told that my account was closed in January and I keep being charged monthly svc fees. I had NO problems with the fees before I changed. I just require a company to do what they tell me their going to to do period. Nothing more and nothing less.

for all EOD customers, I hope you guys dont grow as a company or they will terminate your account.

After being with them for almost 1 year with 0 chargebacks and really no complaints until they decided to terminate me because I was processing more then my monthly volume limit.

I asked the Risk management staff why it was cancelled after faxing in over 50 pages of documents that they requested, the staff says "Just cause. Your too much of a risk for us." Great explanation.

At least I get to leave EOD without paying their early termination fee.

Originally posted by wolfstream
EOD is out to make money, not to GIVE you their services for free. Most likely what you've seen or experienced has been a misunderstanding NOT on their end but on yours, which led to individuals being upset and posting somewhere that they should never be in the first place, when they're upset.
[/B]

They make money by not paying their customers. We still haven't been given the money they owe us - over $6000. I've called and emailed, all to no avail.

Like I said, we've filed both civil and criminal charges in SF. I don't know if it will go anywhere, but to have to go to such lengths to get the money which is rightfully ours, is preposterous.

Dear dcalkins,

Any issues you have regarding funds being held on your merchant account are with Online Data Corp, a division of iPayment, Inc.

http://www.onlinedatacorp.com and/or http://www.ipaymentinc.com

These are policies and procedures of Online Data Corp, not e-onlinedata.

e-onlinedata no longer uses Online Data Corp as our processor for new merchants.

We are very sorry for these issues. Holding funds happens occasionally when a merchant processes outside their approved parameters, and can occur with any processor.

Please contact the Risk Department at Online Data Corp at: risk@onlinedatacorp.com.

Respectfully,

Sloane Bouchever
sbouchever@e-onlinedata.com
e-onlinedata, Inc.

Sloane,

Who are you using now?

I've got to say that after being with EOD for a year, I'm extremely happy. I've had 1 chargeback which I rebutted, they processd it quite well.

Any time you deal with CC's and processors and the like there's bound to be issues. If you're processing too much, then you need to find someone who can handle that much. I think (don't quote me, but I do believe) that the limit was $3-5k/month when I signed up, which, as a small business is perfect for me. if you do more than that, you should really talk to your bank about their merchant setup. Most have affordable processing fees :)