Hey guys :)

Check out the all new Php Support Desk @ http://www.phpsupportdesk.com.

You can purchase the Leased License for the Php Support desk at a new low price of $95. This offer is valid only for two weeks starting from today

So check out :)

Greeeeeat, i was just checking it out today :stickout :D

Thanks kunal,

Order placed!

:D

I have had Kunals support desk since he mentioned it a few weeks back, and it is indeed a great program!

--James

It looks like a very good script. Does it support email support (or does anyone know of one that does)?

Kunal

The admin:test demo login is not working...?

Gary

Originally posted by Editor
Kunal

The admin:test demo login is not working...?

Gary

I just tried it, it works fine for me..

Yep, I got it.

Gary

consider it bought :)

Regards

Craig

Originally posted by zolbian
It looks like a very good script. Does it support email support (or does anyone know of one that does)?

Yes it does. :)

anyone offers installations?

Boris

its VERY easy to install

Upload files, edit a config file then run the installer

whammo - works

--James

Originally posted by echoweb
anyone offers installations?

Boris

I can install it for you. :) Contact me at support@phpsupportdesk.com

kunal,

Does it email the answer with the time it took, etc to the user so he/she can reply back to the email or does it send an email notification and the user has to log in to read and reply?

Good ones zolbian,

That would be nice to know.. Is there any way to get more info on how all the e-mail part works a demo e-mail setup on your site so we could send a e-mail there to test it?

Just want to know if we can custom make the e-mails it sends back to them does it give them a ticket # of some kind, what all can you include in this e-mail when they open the tickets things like thi would be great to know.. :)

kunal you know i want to buy yours as i don't like the one we have now but it support the e-mail stuff great just need more info on yours.. Is ti on your site any where maybe i missed it..

Hi guys,

Zolbian, the user is emailed with the answer and question. But if they want to add to the question, they have to log in to the desk.

Vortech, the email to desk system is simple. The user will email the question to the desk, and it gets written into the database. The email address the user is using, has to be present in the database. Basically, the user has to be a member of the desk to email the desk.

The auto reply emails, will now be template run. I am just working on that. As of now, he user is notified that the ticket was added to the database and the ticket # that was assigned.

I hope I answered all your questions.
Kunal :)

Kunal,

Let me see if I understand this correctly.. The user can email to i.e. support@hostingcompany.com and a new ticket will open and the user will be sent a confirmation email. Then the tech logs in and answer the question and an email will be sent to the user with the answer and ticket number. The user can reply to this email and it will go in the database again and the user will recieve another confirmation email.. Am I right so far?

Also does it show the ticket number and how long it took for the tech to answer the question?

I'm looking for something like this to be found in the body of every email sent to the user..

Incident Details:
Reference #: 004205-0329
Services: Specific Account Info
Sub-Services: Making Account Changes
Contact: user@theirdomain.com
Date Created: 07/02/2001 02:28 PM
Last Updated: 07/03/2001 03:09 AM
Elapsed Time: 12 Hours, 41 Minutes
Status: Unresolved

Zolbian, at present no, you cant have a conversion with the tech :) You can only send one email in and the question into the database. Multiple emails will be multiple tickets.

As for the extra information you want the email to contain, it will only contain the users Ticket #, and question. Further updates from the tech will be viewable in the support desk. Ofcourse the user is notified everytime his question is answered/updated.

Ok, thanks for the information.

Has anyone else in this thread started receiving a few unsolicited emails from *another* support system script provider just now?

Gary

Not me i have not got any yet..

I'll put it down to one of those strange coincidences then. :-)

Gary

Editor, which desk was it? Im just curious.. nothing else.. could you PM me so we can avoid flaming or any such thing of those guys.. thanx!

I wasn`t involved in this thread until now but I have been getting a few from http://www.asphype.com . :eek:

Not to be rude or to put any one down but man http://www.asphype.com looks like **** to kunal's i like his look much better... HEHE

I`m using Kunals desk and I love it! I didn`t look at the one from asphype.com until I posted it and it does look like ****! :D

Kunal, do you think you will be adding the features I mentioned anytime soon?

I think if Kunal could get the e-mail support part to work as good as simple support e-mail does it would be great.. I love the web side of Kunal it by far the best looking but i think i need more features in the e-mail side like can open a ticket in the e-mail with having to be a user yet would help or at lease be able e-mail them back and say you need to signup first then you can submit you ticket in e-mail... But also give the subject a tracking # the support desk can read and if the user reply's it put it with that ticket not open a new ticket that gets way out of hand then and will lose some one fast i think any way..

I don't even think the user needs to sign up for anything. It should just create a random key for each ticket that the user can type in on a page with the ticket ID and see the status of the ticket (if needed). Otherwise, I think the most important part is the email part, that a user should be able to open a ticked simply by emailing to support@hostingcompany.com and replies should be sent to him/her by email and he/she should be able to reply back through email without a new ticked being opened.

I might just have to write one myself,..

Same here ( I think the most important part is the email part ). Simple support's web Interface kind sucks but does great e-mail support.. I was hopping kunal would have as good of e-mail support with a great web interface.. Maybe 2.0 or an upgrade but kunal's is by far the best looking i have seen now all it needs to do is get great e-mail support and it will take off.. I am sure its doing good any way as it looks great and works great if you just do web site support and do e-mail kind of the old way i would think..

Originally posted by kunal
Editor, which desk was it?

Sipernet took care of that mate...asphype. :-)

Gary

Hello guys,

I have purchase this yesterday and sucessfully setup the script.

It works fine for me and I think it is worth the $95.00.

You cann't require too much for that $95.00 compare to simple support cost you few thousands $$$.

:D Any way stand at a customer site, I do hope that we can have the most and the best features but pay the less. (like what our hosting customers did) ~ LOL



:D :D

You got that right ksstudio is not cheap thats for sure.. :) I am not trying to dis kunal's support desk at all i love it... We just have a high need for the e-mail support like simple support does thats all.. Besides the lack of that kunal phphelpdesk as i can see is one of the best.. :beer:

Hey guys,
Well Im going to be working on advancing the email features further. But I need to get some other stuff added before I do... I have got a lot more suggestions and I want to implement all of them. Just a question of time.

As for the guys who have bought it, be ready for updates every 2days with something new always ;)

Kunal

Damn Kunal! I just get Uber and I'm out of money right now :(.
I hope to get that amazing software in the next Kunal's special :)

Originally posted by Jedito
Damn Kunal! I just get Uber and I'm out of money right now :(.
I hope to get that amazing software in the next Kunal's special :)


drop me an email when your ready.. we might be able to work something out :)

Originally posted by Jedito
Damn Kunal! I just get Uber and I'm out of money right now :(.
I hope to get that amazing software in the next Kunal's special :)

Umm, I thought Übersmith already had a support ticket system built in it..

Kunal! Where are you? :)
I sent you an email 2 days ago, are you around?

Hey Jedito,
I havent got even one :( Which email did you send it at??
support@phpsupportdesk.com ?

I sent you another 1 min ago :)
The first was to your WHT profile email address.

Originally posted by Jedito
I sent you another 1 min ago :)
The first was to your WHT profile email address.

Cool.. got it.. replied to it too :)

Hey Kunal

I am also looking for a Help Desk ticketing system. Perhaps you could email me what you offered to Jedito.


Cheers

Josh ( josh@ecommerccediscovery.com)

kunal,

Is there anyway to add how many tickets per month per tech?

That way, it can be used to pay tech per ticket/incident.

freeva, the email i tried sending you bounced back :(

Asia, there are complete statistics available on a per tech basis..

Kunal

Originally posted by kunal
freeva, the email i tried sending you bounced back :(

Asia, there are complete statistics available on a per tech basis..

Kunal

Sorry I mis-spelled my email

Here is the correct email address: josh@ecommercediscovery.com

Please try again... thanks...

Kunal,

I might be interested.

Can you email me the price you emailed to freeva? :D

Originally posted by Asia
Kunal,

I might be interested.

Can you email me the price you emailed to freeva? :D

lol.. the price is $95USD for the leased license.. if your interested... mail me at support@phpsupportdesk.com :)

Hello Kunal,

I was just wondering if you have added the email features we talked about when this thread started?

Hi,

It does have a feature where if you email say support@domain.com it automatically makes a ticket for you providing you have an account.

It doesn't show the info you asked a few pages back, but I am sure it will come.

--James

Originally posted by freeva


Sorry I mis-spelled my email

Here is the correct email address: josh@ecommercediscovery.com

Please try again... thanks...

email sent. :)

Originally posted by Mr. Amazon
Hello Kunal,

I was just wondering if you have added the email features we talked about when this thread started?


yup.. now you can open a ticket by emailing the desk...

Wow! you get 3 new sells thanks to me :) because I bump this thread.. give it to me free!! (J/K:D )

:)

Originally posted by kunal
yup.. now you can open a ticket by emailing the desk...

That is great! However, will it email the reply to the user and is the user able to reply to that email?

What I want is for the user to not have to log in to the website at all if they do not want to.

Originally posted by Mr. Amazon


That is great! However, will it email the reply to the user and is the user able to reply to that email?

What I want is for the user to not have to log in to the website at all if they do not want to.

It will email the reply to the user, but if the user reply to that email, it will not log into the databse.

User will suppose to log into the desk to reply.

Kunal will add this feature in the future version.

kss is correct... i might add this in a latter version... i am relectunt because the basic idea behind a web-based system is that email conversations dont go on :)

I agree

otherwise what is the point - u may as well just have email support - because that is what it is but it adds it to the database.

--James

Sorry if I broke it...

It's missing HTML and BODY tags when it reports a failure to log in Using Netscape 4.78. I see a blank screen, but a look at the source reveals...

<TITLE>Missing Post reply data</TITLE>
<H1>Data Missing</H1>
This document resulted from a POST operation and has expired from the cache. If you wish you can repost the form data to recreate the document by pressing the <b>reload</b> button.

And it has a scary habit of delaying for 10+ seconds when browsing the admin area (using Netscape. MSIE seemed okay).

Shouldn't you be able to answer tickets in the admin area?
Shouldn't you have access to the tech passwords in the admin area?

After creating a new tech through the admin area I tried to log-in using the new user name & password and received the below error using MSIE.

I realize this is the demo version and all errors are likely because it lacks full functionality. It is a VERY nice system and I plan on buying one from you!!!

My intent is just to make you aware of a couple of problems I ran into on the DEMO.

<!-- NOTICE: DO NOT REMOVE THE FOLLOWING CODE -->
<!-- END OF NOTICE -->

<html>
<head>
<title>The Php Support Desk</title>
<link rel="stylesheet" href="../style.css">

<!-- NOTICE: DO NOT REMOVE THE FOLLOWING CODE -->
<script language=javascript>
<!--
function reqWin(desktopURL){
desktop =window.open(desktopURL,"name","toolbar=no,location=no,status=no,menubar=no,scrollbars=yes,width=200,height=300,resizable=yes");
}
// -->
</script>
<!-- END OF NOTICE -->

</head>
<body bgcolor="#FFFFFF">

<table class="border" border="0" cellpadding="0" cellspacing="0" width="70%" align=center>
<tr><td>
<table border="0" cellpadding="5" cellspacing="1" width="100%">
<tr><td class=hf align=right>
&nbsp;
</td></tr>
<tr><td class=back>
<img src="../logo.gif" width="171" height="86">
Error in query<br>SELECT q_id, q_date, q_time, q_prio, q_status, q_sub, u_id, cat_id from question WHERE ( ( OR q_prio = 6 OR q_prio = 5 OR q_prio = 7 ) AND (ans = '0') AND (q_lock = '0') ) ORDER BY q_id DESC LIMIT 0, 20You have an error in your SQL syntax near 'OR q_prio = 6 OR q_prio = 5 OR q_prio = 7 ) AND (ans = '0') AND (q_lock = '0') )' at line 1

If it's broke, you now know what bozo did it.... :dunce: :homer: :cartman: :nuts: :D

Hi chintz,
The error you saw :

<TITLE>Missing Post reply data</TITLE>
<H1>Data Missing</H1>
This document resulted from a POST operation and has expired from the cache. If you wish you can repost the form data to recreate the document by pressing the <b>reload</b> button.


is a netscape error. It has nothing to do with the program :)

Also, where exactly did you see the slow down? I have used the system on most of the freely [ :D ] and popular browsers out there and havent had such a problem?

As for the option of the admin being able to reply to tickets, i wanted the admin only to monitor and configure the system. If he wants to answer them, he should be a tech.

Kunal

Does the "Owned" version price include updates, for as long as we both shall live??
If so, it seems like an excellent deal that I would have to take you up on :D

Updates are for the year =)

After that, like vbulletin u gotta pay to access the members area

James

WildWayz, got it :)

Originally posted by kunal
WildWayz, got it :) :(

How much for upgrades then?

;)

$35USD a year :)

Originally posted by SoftWareRevue
:(

How much for upgrades then?

;)

This is what happens when designers put their pricing structure under a "Buy Now" navigtion rather than having a seperate "pricing" area.

I believe the amount is $35.00 per annum after the first year, which I find to be quite reasonable (*IF* the product continues to have updates).

kunal -
On your demo,
Your log-in failure page into the tech area, using a newly created tech username and password caues a corrupt table to be generated by PHP. This table doesn't have closing tags to it. The MSIE failure I posted above is the result. MSIE is more forgiving than Netscape, because Netscape expects to see closing tags or it generates a "blank" page, with the source I posted above. ("<TITLE>Missing Post reply data</TITLE>.....")

I would suspect this error occurs because your demo does not support any other tech except "tech" and "demo".

I am starting a fresh Netscape user so there will be nothing cached and tell you what pages are slow to load.

BTW, you might want to check your "this page processed in xxxx seconds" script. The pages I saw said something like "This page procesed in 99854848 seconds using PHPSuport".. Omitting the leading decimal... :)

Regards,
~slips

chintz,
Which version of netscape are you using?? I just re-tried creating and logging into the tech section.. it all went fine?! are you on linux??

also, the timing is in microseconds :)

Kunal

Is the pricing still available? I may have a few hosts who are interested. Thanks.

People keep coming for this offer kunal!:D

lol.. yea... but unfortuneately its not... the offer has ended. :(

Just extend it !!!!! :D

hehe

naa.. wouldnt be a special then ;)

No!! It'd be a really special offer :D

lol.. yea.. but i want it to remain just a simple special offer.. nothing else :)