I have a customer who immediately gets an "access denied" message when he tries to access his control panel at http://domain.com:2082 -- other people using ISPs different than the one he uses are able to successfully access his control panel. Any idea what's causing this? His ISP claims his problem is not because of anything they are doing (i.e, blocking Port access).

Did you try http://blah.com/cpenl/

Remember to put / at the end because sometimes cpanel doesn't respond when / is not there.

Have him try accessing someone else's cpanel. There are tons of hosts here who run cpanel just stick cpanel/ after their domain and if a login pops for those sites and not yours, then it's a server problem.

Teck,
I can access his control panel using several different ISPs. His friends on ISPs other than the one he uses are able to access his control panel. If he tries to access his control panel through http://domain.com/cpanel/ he still gets the access denied message. He can FTP/Telnet without any problems, just can't access the control panel.

It's possible that his ISP is blocking the port.

It's blocked by the firewall of the ISP.

Hello
If he is onan office network he may not be able to access port 2082.
Some ISP's (especially in the middle east) block all ports above 2000 to prevent the use of messaging services.

Not much you can do in most cases.

Gordon

It is actually possible to change the port cpanel runs on, I believe is somewhere in the cpanel.conf (if anyone is interested I'll double check) and thereby avoid this particular problem with office LANs.

Hi Jordan
That would affect all users on the server though wouldn't it?

It would be a good solution if you told people to use /cpanel/
Unfortunately I put host.srv2.com/~username:2082 into the automated welcome e-mail to be used before the domain tansfer is complete and some people are now in the habit of using :2082.
If I changed it it would create havoc.

Nice way round it though.

Gordon

Yeh, that would effect all users on the server, however I suspect one could quite easily bind cpanel to multiple ports (or perhaps set the secure cpanel port to a number below 1000?).

Problem solved -- it was in the Internet Explorer Browser security settings. Anonymous logon was selected. Changed settings to 'automatic logon with current username and password'. Error disappeared and port 2082 accessed.